ABSOLUTELY UNACCEPTABLE. This 2 starts here for the reason!!!!! I placed a mobile order through your app, came to pick it up, and stood there watching THREE drive-thru cars pull up, order, AND receive their food -- while I was still waiting for an order I had placed BEFORE them. When I finally asked where my order was, nobody could even give me a straight answer. I had to demand a refund myself just to get out of there. You couldn't be bothered to make my order, but at least you managed to waste 20+ minutes of my life. I've deleted your app. I will never be back. Congratulations -- you just lost another customer over pure incompetence. I genuinely hope someone in management sees this, because whatever is happening at this location is a complete disaster. read more

The service here is a terrible. Didn't have our food ready in time at the drive through so they asked us to park in front and wait. I had no issues with that until the worker came out and yelled at me for not parking next to the door. I should be the one upset for my food taking forever. Unreal read more

After a really good experience at this Jack's place today, and also read some of the bad reviews others have left, I feel compelled to give a big thumbs up. Dear Hubby and I had been across town for a Yelp event, which was coffee and a pastry. He hadn't yet had breakfast or lunch, and only tried a bit of my coffee cake, so he was hungry. I had to get back to work and didn't want to take the time to go to a walk-in place that he'd suggested. JITB was my recommendation, so we swung by. The cashier was great, from the time we placed our order, to when we came around to pay. He was friendly, helpful, and went above and beyond. He offered us condiments for our order without us having to ask. He let us know the present options for flavors for their Coke-Your-Way machine since I'd asked initially for raspberry and that's not a choice at this time. He knew what the options were without having to consult a written list. He might have been a shift manager, and, if not, then he should be. He had the right info, the right attitude, and made "even" a fast food job seem like he was glad to be there and to take care of the guests coming through. Given how expensive food has become, even at fast food outlets, being treated so well by an employee helps elevate the experience. We hit the drive-thru lane this time, since I had to go back to work. Everything was packed well and all condiments included so that when we got home we had what we needed for our lunch meal. Wish I knew the man's name so that I could call him out for his great attitude and service. Hope that this review helps the management know that this kind of employee makes a positive difference. read more

This Mf in the drive through at 11:20 is gunna tell me they're out of shake mix what type of bull shit is that how are you out of shake mix ? read more

El peor servicio que me han dado la manejadora rosalva ramirez que segun es la encargada me grito por el drive tru y le dije porque me gritaba no me quiso dar explicación le pague no me quiso dar el recibo porque le iva a meter un complay libre de eso ella fue la enojada y me queria tirar el dinero por la ventana y el peor servicio que he tenido en mi vida no es mi culpa sino le pagan bien o no tiene personal para trabajar o tiene problema en su casa al trabajo uno tiene que llegar contento y sino le gusta o no puede con su trabajo que renuncie read more

I don't expect a lot from fast food. This newly remodeled location does not appear to have improved level of service with their new digs. I shouldn't have to put up with dirty looks from people helping me in the drive-through because they didn't put everything I ordered in my bag. If I order a side of something wet, like pickles. Sometimes they put it in a little plastic container and sometimes they throw some in a french fry bag, and it leaks all over my food. The California raised minimum wage at these places to 20 bucks an hour . You better damn well be giving me $20 an hour service! read more

WTH was up with older guy, he talked kinda weird? He took my order, took my card ran it and didn't give me my receipt when he gave me my card back. He says pull over into the small box and ill bring out your order. I figure ok l, the receipt will be in the bag....Nope! I asked the guy (manager) maybe...."Receipt in the bag"? Oh, you want receipt? WTH?!. He goes back to get it, comes back and calls me Boss and says he can't get the receipt?! 2 things....now I can't scan fo points and I couldn't prove to the people I picked up food for how much it cost!! It was very akward! How flipin hard is it to put the damn receipt in the bag??!! They call me and tell me there was no taco sauce in the bag either. The guy who took my order even asked me if I wanted sauce and I said yes and alot of taco sauce too. I'll be getting in touch with your HQ too! read more

Today Elsie took my order she was very patient n nice she made sure i had napkins n made sure my order was correct great service

The only thing that is Jumbo about the Jumbo Jack is the price. The patty they use is now the same size of a small burger. At most it should cost 1.99. Did they think people wouldn't notice? read more

Three giant egg rolls require three sweet and sour dipping sauces, but they only give you two. If you want an extra they charge you extra. Tonight I ordered six egg rolls and got just two sauces. Did they credit me for the sauces they forgot? NO. Totally unfair or stupid. You tell me. read more

Service was "eh". Two BIG problems with my experience there today: #1 - The store was DIRTY and MESSY. I will never eat there again. The counter was dirty and messy and the floors behind the counter and in the sitting area hadn't been swept in quite a while. It really caught my attention. The store itself is run down and not welcoming at all. #2 - I ordered a Sourdough Breakfast Sandwich. It was gross. It was stale, salty and greasy, and tasted like it had been reheated several times. I couldn't tell if the egg was scrambled or how it was prepared because it was horribly overcooked. I could not finish it. I'm glad I didn't order anything else. I'll never eat there again. read more

I went through the drive-thru line and was surprised that I ordered, paid and received my order in a matter of less than 10 minutes. And I was met by a friendly employee at the window. Best drive thru experience! read more

Night staff is extremely rude. Went to pick up 2 orders that were literally just mozzarella sticks and 1 tiny taco. When at the drive thru (after 1 in the morning) I was told pick up needed to be grabbed at pick up window up front. Went to window and was ignored for 6 minutes after ringing the buzzer. Finally someone came up looked at the order and walked off. I stood there staring at the already ready order for over 10 minutes while they ignored the second order and took care of 6 cars in the drive through. Keep in mind I'm a girl is after 1 in the morning standing outside in 59 degree weather. When finally they gave me the order I asked if both were in there (bags are sealed) and the woman said "You can read can't you?" As condescending as possible. Like are you kidding me?!? How unprofessional can you get? I really hope management works at hiring staff that actually want to work, otherwise I can't see this place doing well. Though I shouldn't be shocked when they currently have all of a 2 star rating. read more

I went there with my daughter 10 years of age .. I went through the drive-through and there was an employee name Alexand that was very rude he kept on trying to rush me and shut me off from me making my order like if he was slithering his speech weird through the intercom. I finally ordered really quick went through the front drive-through and all the employees were screaming, and yelling, cursing like sailors. It seemed to me they were on drugs, and the guy that took my order was grabbing his private parts right in front of me in the window. I was so upset plus they told me to go ahead and park in the front to get my food. There were a bunch of men employees there acting up, saying bad words like if they were having a party zoo just very, disrespectful making my daughter and me feel uncomfortable.. read more

Bummed nothing changed after the remodel. Soda tasted like toilet water, barely any syrup. Got my order wrong too. Failed to give me a receipt, otherwise I might have simply let them know via an online survey. The other locations are top notch. read more

Rude employee! I called bc my navigation took me to the wrong location. I asked for the location and was told it was in Moorpark. I asked where in Moorpark and was very rudely told to Google it. I wanted information from the store since my navigation was already wrong once. He was very condescending He said, I'm not GPS. Terrible customer service. When I arrived at the store, they were not busy. There was one group already eating, and only two cars in the drive through. The drink dispenser was out of ice and the syrup for the soda I chose was empty as well. I asked to speak to a manager and the rude guy asked why. I said because I would like to talk to one. He stated he was the manager. I REALLY hope he was lying bc he would make a terrible manager. He was again suuuper rude. He said there is no contact information for a manager above him. This was Friday, Feb 9th at night. There were at least 3 people that I could see working. If management wants to contact me, I can describe the individual. He should not be working with the public. read more

fine service. I am slightly bugged that the restrooms are locked. this is a nice neighborhood and most aren't locked. but otherwise not bad. no wifi. read more

They are constantly forgetting something. It's either a burger , side, or drink. The first few times I brushed it off, super upset about it but brushed it off, and considered maybe it was because they were busy. But the last few times no one else was in line. Also they're chicken sandwiches are normally super dry and hard, like they've been sitting out for hours. read more

Out of all of the Jack in the boxes, this one is probably the best. Clean fast and good vibes. They do have very good customer service. Their soda machine is working all the time unlike most restaurants. Food that tastes good and fast. Ty Gerumin, Angie and Verlin. read more

They "forgot" my extra paid sauces..this isn't the first time. :-/ this particular time I asked for extra sauce and paid. Yet I only received "1" sauce :( wasn't even the right one I asked for read more

Stopped here for a drink for our car! 4 people...must have been an extremely difficult order as the person taking ours was quite pissed when we arrived. Literally made the driver of our car unbuckle his seatbelt so he could reach in and grab the drinks. This comes after literally throwing our change at us. Shame we didn't get a receipt, would have loved to contact corporate about this young man's behavior. read more

If I could give this location zero starts I would.It is 11:06pm I came to pick up an order through the drive-thru, I was told to go through the main entrance doors and both doors were locked. I knocked and was ignored, knocked harder and was still ignored. I just cancelled the order. Overall, this location sucks!! read more

Board of Health - Please step in. Not really sure what was served after ordering a homestyle chicken club...Just bad in every possible way... read more

Jack in the Box - This was what their Homestyle Chicken Club looks like. How long ago was this patty from... 1872? - Fast Food Near Me - Thousand Oaks, California

Worse jack I've been to. All we ordered were curly fries, 2 tacos and ranch . Fries were cold as amf, like they've been sitting for hours & didn't get ranch. Please go to another location. read more

The bun off my buttery jack was not soft and paddy was not fresh. The service was not good they saw me but didn't help me. Had a weird feeling like the worker didn't care to be there. read more

They messed up my order, when asked to have them correct it, fine, checked out other parts of the order, also wrong. So want them to refund the part of the order they messed up, rude employee says return all the food. Did that. Be wary, I bet these lazy employees just recycled my food for incoming customers. read more

The customer service is horrible. Angela the manager was on drive thru, and as soon as she got on the speaker she was rushing me to order and wasn't listening to what I wanted I had to repeat myself a bunch. She just sounded miserable. If you don't like your job don't do it. Don't make customers miserable because you are. read more

This is the most disgusting place I've ever been...bathroom...omg gross. Nothing wiped down for years I think.

Saw the manager grab food with hands and most likely not clean I don't think it would be good to do that where gloves

These guys are awful never get the order correct constantly terrible it can't be that hard went back they made it right I'm ok with that

They are terrible. Food is so good and has such good potential but the employees are lazy, don't listen and forget sauces especially. Your order will be incorrect 7/10 times you go there. Be really pacific with your order and DOUBLE CHRCK YOUR ORDER IS CORRECT BEFORE LEAVING THE DRIVE THRU... They have missed my ranch and bbq and orders or fries and chicken nuggets in my last three orders and I have had enough at this point. Super good food that gets messed up by the service. read more

I know this is fast food and not gourmet by any means. But having food that feels like it's been reheated for days and to feel sick after eating it is not okay. This is the very same Jack in the box that I ate at that literally had metal in the food I ordered. I'm done. Shut this place down. I will never trust this or any other Jack in the Box from this point forward. read more

Worst service ever .!!! Over priced because always gettin wrong order.! The one with tattoos on neck and young girl with glasses not once but three times.!! This has happen.! Same ppl all time .! Always have to ask twice.!! All stupid read more

Customer service bad. The food was cold. They are a mess. To top it off they make you stand in line like a dumbass

The single most disgusting, raw, food I've ever had in my life. Service is decent at best but the food is not cooked & this place needs to be shut down asap. read more

Horrible service horrible food you made me get food poisoning and there was hair in my food

Charging for sauces is ridiculous. How am I supposed to eat my food without any sauces

The crew was super nice and respectful hard workers I wish I had cash to give them a tip for being so awesome!

This place is straight trash. They appear to be under new management because in the last couple months, the service has become rude and staff are petty and stingy when it comes to providing ketchup and other condiments. I won't go to this location anymore. read more

Abby is absolutely amazing. Hard working, kind, and has amazing manners. Please give her a raise as she was resilient and fantastic. As a customer it's amazing seeing that type of behavior, working is hard especially with how rude people can be. Keep up your positive attitude because people need to hear it! :) Customers, please tip these workers. Abby was amazing!!! :) read more