We love Jack's. Great food, great people, great prices. However, the amount of meat in this Italian grinder is ridiculous (plenty in the turkey though, as you can see). We will be back weekly regardless. read more

We really liked our experience here. Our son is special needs and currently has oxygen and is on a monitor. The hostess was gracious is giving us a table with plenty of room for him and his gear. Our waitress was so friendly and kind to our son as well. She even brought him some crackers to snack on. We ordered the garlic knots and you get so many! They were very fresh and delicious. Just make sure you like garlic (a lot). We ordered a brick oven pizza with pepperoni, sausage, bacon & roasted garlic. Pizza was great! We would have liked it to be cooked a tad more. Next time we will ask for it to be well-done, but that is just our preference, not a knock on the restaurant. Food came out very fast too! read more

Jack's Brick Oven Pizzeria - Jack's Brick Oven - Italian Near Me - Norwich, Connecticut

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A very pleasant Italian eatery experience. I ate in at Jack's for lunch and it is clear this should be thought of as more than just a pizzeria. The seats are all really comfortable looking, the service was fast, attentive, and friendly. The menu isn't vast, so there's faith that the food is being cooked for real. Tried today were: A slice of regular cheese and Sicilian cheese pizzas, a meatball grinder, and seafood ortolana (from the specials menu). Sicilian cheese - thick crust that wasn't too heavy. Very airy and crunchy. The sauce is a little sweet, but the overall slice was really good, especially with some parmesan added on top. Regular cheese - thin crust, crunchy but still pliable. This one needed the parmesan because I felt it was pretty bland on its own. Meatball grinder - soft meatballs with mild seasoning, that sweet sauce, melted cheese, on a bread that was toasted but not overly flavorful. A solid grinder that is acceptable in every way but not blowing you away. Seafood ortolana - while this is a special, I can see that they know how to mostly cook seafood (the scallops cooked way too long and were tough as a result, but the shrimp and calamari were just right) and pasta. I like that the vegetables were cooked to where they still had a bite to them, no one wants soggy squash. There was a flavor tone that I was never able to pin down, I thought maybe propane? jarred minced garlic?, something with a sweet back end but sharp front end. In any case, it hovered on the edges of every bite, becoming inescapable and not overly pleasant. In general, this is a good restaurant, I'll be trying other food here in the future and can say that I'm confident you could have a nice meal here too. In terms of handicapped access, their main parking lot has one spot, but then steps to get in. A single parking spot with ramp access is available on the back side of the restaurant, looks to be where employee parking is as well. read more

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We got a medium pizza, a calzone, gluten free pizza. We had ordered garlic knots. Which we had to go in to order as she forgot them. We sat outside on the patio as it was a nice day. I also got the coco special which is coconut tequila and pineapple juice. The Margarita pizza was dry, and the gluten free Fresca pizza was good while hot and fresh, then when cooled it was not as good. The calzone was great. Lots of chews and ham, plenty of sauce, got soggy as it sat so eat everything while hot. I enjoyed my calzone and would order again. read more

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Our server was very cordial and polite. Drinks and food were out promptly without an issue. Pizza is good, cheese could have been melted more on the garlic bread. Prices are a little high but I guess that's "authentic Italian" Only negative thing is the "clean" plates were greasy and smelled like bleach/sanitizer. Sadly it transferred to my pizza and the taste was on my food read more

Jack's Brick Oven Pizzeria - Italian Near Me - Norwich, Connecticut

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Astonishing, what a find all the way up in Norwich. The place is super well put together. Everything is clean and sensible. The service I received was prompt and friendly. I had a quick snack of meatballs and garlic knots, and though it was late at night it was plated very elegantly. Tasted great. Can't wait to try the pizza. read more

Everything was perfect! The food was delicious! (Especially the garlic knots) and to top it off they are dog friendly! read more

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Great cheesesteak Stromboli, pepperoni pizza and lasagne, server was professional and polite !! Would recommend to all !

We arrived for lunch. I just thought I wanted one slice of pizza, but we wanted more flavors. We decided to order a 14" 1/2 Hawaiian and Stanley's (meats). Server was nice and professional. We enjoyed both pizzas, yet the Stanley had more overall flavor. Somehow we finished the entire pizza! Good lunch and ambiance! read more

Place looks awesome driving by, finally went in, glad I did. I'll be going here every time I'm here in my hometown. Dave Portnoy should check this place out because the pizza is delicious. The chef prepared it for me in under two minutes. It looks just as nice on the inside as it does on the outside, very good ambience. read more

Jack's Brick Oven Pizzeria - Art - Italian Near Me - Norwich, Connecticut

We were in the area and after seeing reviews we decided to try Jack's Brick Oven Pizza. This was a great call. The food was spectacular. This might have been the best Calzone I've ever had in my life. The service was very helpful. I would recommend people try the food here. read more

Jack's Brick Oven Pizzeria - mmmm Calzone - Italian Near Me - Norwich, Connecticut

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Jack's always delivers!! I eat here at least 5/6 times a month. All the pizzas are amazing, clam chowder, chicken salad, pastas, ravioli are excellent! Staff are top notch and the Owner it's an absolute great person and his family too! One of the Best Family Business in Norwich, CT. Keep it up Jack!!! read more

I ordered through Slice for delivery at 5:50 pm and it said I would receive it by 6:30 pm. I called Slice customer service at 7:00 pm & they tell me that Jack's does their own delivery and they are busy---What?? It's a Friday so of course you're busy!! Why would you say that you will deliver by 6:30 if you know that you are busy??!! Sorry Jack's but I am done with you. We have been regular customers since you opened but no more. FYI, it is 7:18 & still no food! Going to bed soon so you better refund my account for the total amount!! read more

Ordered delivery, was told it would be there in 20 to 35 minutes, the food finally showed up over 50 minutes later. We usually give a cash tip to the driver so we don't put one on the order. But apparently they decided to add their own. read more

Jacks was always the go-to for great food and fast delivery. Something has gone wrong and they have gone downhill. I ORDERED TWICE THIS WEEK AND BOTH TIMES THE FOOD WAS WAY LATE AND COLD. I only live 5 minutes away and took almost 2 hours to get food.I had to call both times and got a hard time in both instances. Not recommended for delivery,I like fresh made food not cold and hard. Wasted my money again. read more

Four stars, only because of my waitress. Note this was my experience as a first timer here. Came here solo today to try the restaurant out. Unfortunately, My initial feel of the restaurant was negative due to the lady who was at the front. when I entered the restaurant, I was greeted by a employee who or speaking very quietly. And I said I'm sorry I can't hear you, what did you say? She said you can sit at the bar. And then proceeded to walk him three guest the walking right behind me I want to see them first. As a first timer to the restaurant, each patron should be treated with respect. It's not a very bad tone to start out. She came back to the front after seating the party of three to tell me i could sit at the bar or at a booth and then took me to the area where there was no other patrons. It was dark there. She didn't offer to get me anything to drink and left me at the table. The waitress that took care of me, Tracy, was very nice and knowledgeable of a man in the drinks that were available. I'm glad I had her as a waitress vice the lady that greeted me at the door. While I was looking over the menu that same person walked by and said Shrimp Bisque soup and then said louder, did you hear me? I said today's special is shrimp bisque soup. I ignored her like she did me at the front door. Then the same woman she sat another couple behind me and asked them what they wanted to drink . There is so much on the menu, it is very hard to decide and it took me forever, it seemed, to choose something. I ended up choosing penne ala vodka with shrimp and mushrooms. Meals come with a salad or soup. She said the Bisque was really good and she recommended it. So i went with the bisque. The food was really delicious. Meat was seasoned and juicy. Garlic Knots were huge and the bisque was so flavorful. Recommend these items.! I ended up with three to go containers.... Thank you to my waitress for making my first time here a good experience. Definitely helped to make up for the rocky start. Ambiance is casual but romantic with the Italian music playing in the back ground. Old and young both patron this restaurant. Will i come again, maybe but not completely sold on it. Hopefully, the manager will provide some additional training to those on staff. read more

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Stopped in here with some friends and this place is a hidden gem! I def want to come back and try more of their pasta dishes. I went with a delightful drink, but be warned, their alcoholic beverages are a little strong so drink responsibly. Def a one and done delightful drink. We split some garlic knots that were perfectly garlicky and some calamari with their marinara sauce that was to die for. My side salad with the blue cheese dressing was legit, I swear they put antipasto on top because the red bell pepper was so fresh. For my entree I got chicken franchisee and it was beyond moist and lemony and made me so happy. Def stop by if you're in the area, they've got great patio seating. We ate inside because we were the only ones there so it was a very wonderful dining experience. read more

Christina was an exceptional waitress. We went here on St Patrick's day and they were down to two waitresses for the entire restaurant as others had apparently called out. All the food was fantastic - pizza, caprese salad, and chicken fingers. We also ordered garlic knots as an appetizer, but they took so long to make we ended up canceling them. Apparently they were all out and had to make them with fresh dough, but Christina was apologetic and totally understood that we didn't want to wait. The restaurant was also very clean and the prices were very affordable. I would come to this place again. read more

Delicious brick oven pizza with a crispy crust and fresh toppings. The Cajun Chicken Alfredo was amazing. Warm atmosphere and excellent service!" read more

I'm not even sure how this "pizza" restaurant has 4 stars. First red flag: There were 2 half pies sitting in the display case & it's 4 hours before closing time. Second red flag: Those 2 Half pies had no color to the crust & the toppings looked stale. Last red flag: Quoted 10 mins for 3 pies to be ready!! 10 mins!! I'm like that can't be real. I ordered a large pepperoni pizza, medium cheese pizza, and a gluten free margarita pizza. That oven must use hell fire. I've never been told 10 mins for even one pizza pie but 3... Sigh. Should have said no but gave them a.try... The crust was beyond your standard thin crust. No structure to the pizza & the cheese slid off the dough when you went to grab a slice. The dough barley had any color to it. The pepperroni had some flavor due to the pepperroni itself but same issue as the cheese. Also, the cook time was evident. The pepperroni didn't even cook well. It was an oily mess. The gluten free crust was good but the toppings were bad. The tomatoes were not plump red but a translucent red. Hardly any cheese or sauce. I'm guessing because this spot supports all the local teams is why everyone gives them good ratings. This is no where close to good pizza. I'd take my school cafeteria pizza over this "pizza." See photos for disappointment. Also, plenty of parking. read more

Jack's Brick Oven Pizzeria - Structural Integrity Pepperoni Pizza by the Slice - Italian Near Me - Norwich, Connecticut

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I have been here before and always had a good experience. Last night was terrible. It was my guy's birthday and he wanted the chicken with artichokes and peppers. The waitress was not on her game at all. We sat at the bar. When the food was delivered my guy got exactly what he wanted but I received a meatball grinder instead of veal. The waitress went to exchange it but it took so long that my guy was finished eating before I got my meal. I didn't eat it. I boxed it and took it home. I probably will never go back there again. The restaurant was by no means overly busy.​ read more

Gonna try giving it the 5 star rating. Service 5 out of 5 Food 2 out of 5 Ambiance/Atmosphere 4 out of 5 We decided to give Jacks a try. It's fantastic for families and has a decent menu for Italian food. The service was amazing, almost like they could make money training other restaurants in the area on how to provide superior service. The food however. It's not awful, it's just not impressive for a meal out. I got a cheese slice to try the pizza. The dough didn't have character or flavor, the cheese was sparse and lacking flavor, and the sauce didn't even taste like tomato, it just had no flavor. Then I got the meatball sub. The meatballs tasted like frozen reheated and not made in-house, the sauce was like the pizza, bust bland. The bread was ok but a higher quality bread could up the game. Would I go again? Probably not. If I heard the food improved and they really were doing fresh ingredients, then that's an of course. read more

Italian restaurant. What a joke, best to just stay away. Pizza is horrible, greek salad is lettuce that's brown and sweet peppers , cucumbers and 4 olives . Worst device. We tipped the bus boy and left . Stay away! read more

Good pizza great service and friendly staff nice atmosphere with a great welcomening entrance

Pizza is burnt all the time. When you request not to burn the pizza, it comes out under cooked. They never get it right. Fish & Chips are small portions, tasteless and over priced. Most all the items on the menu have the same the same issues, small portions, tasteless and over priced. The on line menu offers coupons, but are not honored. They stated that it is an old menu and they don't honor any coupons. Jack's was a good place, but has fallen down. I will not go there, nor send anyone else there. read more

Much too much outer crust for my liking!! Sauce is ok and mozz is pretty sparse. Thin crust but tasteless. They can do better!!!

Another incredible bunch @ Jack's brick oven Pizza. Awesome flawless execution, on a very beautiful Sunday in the city of roses Norwich Connecticut . Just one visit just one bite will keep you dreaming about this spot forever! read more

Went there about a week ago. Great brick over pizza at a reasonable price! My husband is somewhat of a food critic and very picky about pizza in general. He said their white base clam pizza was delicious. Perfect thin crust with that slightly char flavor on the crust around the pizza. Our waitress was very personable and the kitchen staff even thanked us for coming in. Best brick oven pizza in the area! read more

This is our second visit to Jack's, and once again, our meals were so delicious. This visit we had our pup traveling with us. We saw that Jack's was pet friendly, and we really wanted to eat out. Unfortunately, their outside seating was closed for the season. However, after speaking to the bartender Erika about our wishes, she stated that if we wanted to eat out on the patio, she would be more than happy to set up a table and serve us outside. Now that is what I call customer service. Excellent food and service, too !! read more

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We're staying in Norwich for 10 days so our Air BnB recommended this place. I had the siciliano pizza in NY so wanted to compare. Not impressed with the flavor, thicker bread than I expected. The pepperoni pizza was average from what my 19 year said. He really enjoyed the meatball grinder. It was super cheesy and flavorful. My 17 year old daughter ordered the Cajun shrimp Alfredo and I had my first taste and was hooked! I kept reaching over and getting bites in. It had enough of a kick with wonderful flavors. She saved half for later, got a to go box and forgot it at the restaurant . We were very sad. Since it's our first time in CT, we tried clam chowder for the first time and enjoyed it. read more

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Stopped by here after doing some real estate showings in the area. Great food, great service. The establishment was clean. Good variety on the menu. The only improvement would be to add wifi as we wanted to have a "working" dinner but the signal, through Verizon at least, was almost non-existent. Would return if we were in the area! read more

Jack's Brick Oven Pizzeria - Baked ravioli - Italian Near Me - Norwich, Connecticut

Good business to come to. I enjoyed the food and the atmosphere is very quiet and ambient. The service was quick, and the servers were very polite. Can't go wrong with all these great things.... read more

Great date night spot, pretty big portions, and friendly service. I wish some of the flavors popped a little more or maybe have the calamari served with a slice of lemon. This time I just had the pasta, so I'll be sure to give pizza a go the next time I find myself there. read more

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I've been visiting Jack's for years! They've always been extremely delicious. Their Covid safety standards are also great, with space between booths and other seating as well as plexiglass between the booths as well as an additional safety standard. Even though the pasta dishes come with garlic bread, I have to say the garlic knots are out of this world. They are soft and soaked in oil and garlic. They are a delicious side dish or starter! Not pictured was also the calamari that was perfectly cooked and flavorful. I personally ordered the cajun chicken and holy spice! It is extremely flavorful and quite tasty. I could eat this every day for the rest of my life! Thank you for the continuously delicious meals! Can't wait to get a chance to sit on the deck soon! read more

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STOP make a different choice!! staff behind the counter dismissive and the boss was stressed. not a good combination to start. my online order was incorrect and missing items on top of it. establishment should remove items from the menu because the food was horrendous. dry and tasteless too. it was only just becoming crowded too so that didn't cause poor service and terrible food. extremely disappointing. do not recommend. read more

Food was not good. Waitress was very friendly. Went to eat there because we wanted to eat At a local spot instead of a big franchise restaurant, since we are from out of state, but the calamari was chewy. My husband got the seafood combo and the mussels were very gross, almost tasted like they have gone very bad. Not a pleasant food experience unfortunately read more

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It was waaaay overpriced for what you get. The atmosphere was off, the wait staff did not care, and the food! It was awful. My sister was in town and we saw this place had decent reviews so we went and oh my gosh it was actually disgusting. My sister and I both sent our food back because we could not choke it down. Will not be going or recommending this place again. read more

Excellent fresh garlic knots and pizza. Got one slice and it was huge. Garlic knots were perfect! Service was awesome! Got the food as takeout to eat at my hotel had recommended Jacks and they were absolutely correct to recommend them. It looked nice inside, but I wanted to eat back in my room since the weather was getting worse and I didn't want to be driving in it. I would go back to jacks again next time I'm in the area read more

We recently went to Jack's brickoven in Norwich on Friday March 24th. It was busy so we were seated in the bar area. Which was fine with us. The waitress came to our table and said what do you want for drinks. She did not let us know her name. She was an older woman Spanish maybe. Which was fine. She did not smile at all and was Not very Friendly. Our meals were amazing So good. Thanks to the whoever made them. The waitress never came to us to see if we our meals were good. Then gave us our check. And said oh do you want coffee or dessert. From a 10 to 1. We give her a 2. One of the worst waitress ever. We did leave her a tip. We will go back but we do not want her as our waitress. This is a wonderful restaurant. read more

I had no clue how amazing the atmosphere was going to be until I walked into the dinner room. I brought my family here and we had a good time. We came late at night and there wasn't so many people. It was quiet and nice, and the staff was fantastic. Jack, the owner is awesome and really friendly. The food was outstanding. read more

Jack's Brick Oven Pizzeria - Italian Near Me - Norwich, Connecticut