The cashier forgot to charge me for an item and ended providing for free. Much appreciated.

I love Jack's. I do prefer their Sac location, but Davis is a solid 4 stars. Their chicken club is to die for!

Excellent! I love the ceasar salad and the steak salad. Great staff, management and owner. They sponsor a local boys U9 baseball team, the Davis Jack's. I highly recommend! read more

My girlfriend called and ordered us some food and upon her arriving she was told that they didn't do phone orders so not to try in the future. I got the tri trip sandwich with garlic fries and she got the pulled pork with a mashed potatoes. My sandwich was alright maybe 3/5 the fries were a little worse 2/5 but my girlfriend's food was basically inedible. Her pulled pork was so dry and disgusting I couldn't even believe it. As somebody who makes pulled pork and chicken often I don't even understand how somebody could make this so dry. Her potato wasn't much better but she was able to eat a couple bits before her entire meal was considered dog food. I am super disappointed because we had heard this place was supposed to be really good but it wasn't good at all and was a little overpriced. read more

Decent food, but over priced and smaller portions than most places. Expensive when you consider the lunch line cafeteria style self-serve setup. Good quality for fast food, but not cost effective. Slightly tastier than Boston Market, but it costs a lot more. I might up this to 4 stars if the price was lower or quantity of food was larger. I don't mind paying for quality, but two thin slices of turkey, mashed potatoes and cranberry sauce costs almost $14. Too much for too little. read more

Cajun chicken sandwich plus Jamba Juice from the place next door is a great combo Better than plutos read more

I ordered a regular club sandwich- but with no meat of any kind (as I am a vegetarian). I also specified that the only change I wanted was no meat included in the sandwich. When I got my order, it had a gain portobello mushroom (which I specifically asked not to have), and I had to send it back- once again explaining I was a vegetarian, and wanted a club with no meat. They then brought out a BLT. Asking "you just wanted bacon, lettuce, and tomato on your Club- right?" Although they were polite- they screwed up my order so many times, I just had to leave. I do not recommend for vegetarians, vegans, or anyone who is very particular about getting the order correct (when you make a special request). read more

Love this place! Great food, nice atmosphere. One of my classmates shared this place to me and I have literally told everyone and taken everyone I know here. read more

Food was okay. My only problem is the menu was kinda hard to read plus the staff was going too fast, they need to slow down for people with disabilities!!! I'd give it one more star but there's no pictures on the menu. read more

Went here for a late lunch. The pace is slower than I would like but the staff is polite and friendly. The buns were a little dry and the meats did not work well for me. The blue cheese urban fires deserve a mention ..good portion size and something nice and different. !! would go back to get these. My friend got the Salad and while the size was awesome he did not like it enough to finish it. Overall leaves something to be desired. read more

Not very great. If you want the exact same experience with better food go to Plutos Downtown by Wholefoods and try some real food.

UPDATE: Got an email saying my review had been erased! Interesting... Here is the repost: _________________________________ If I could rate lower than one star I would. Let's just say I am incredibly upset over my last Jack's experience. I have eaten at Jack's for a long time, mostly at the Arden or Downtown Location-- I've always loved it. Never had a problem with the staff, food, or any other issue other yelpers seem to commonly confront. However, I was visiting a friend in Woodland and we decided to try the Jack's off of West Covell. Everything went swell, I ordered a half steak salad and my friend ordered her classic chicken sandwich along with a side of mashed potatoes, mac and cheese and some veggies. The staff assisting me was very friendly; especially the young girl at the cash register. We grabbed a number and sat down and waited for our food. My salad came out promptly, my friend's sandwich didnt. Fifteen minutes later, she finally got her sandwich, only to discover not one but TWO dark hairs in it! She walked up to the cashier who offered to make her a new sandwich, but we already had plenty of food, so she asked for a refund. The young woman kindly went to find her manager. After seven minutes of waiting, the manager walked to our table and indifferently asked, "so, what's the issue here?" He was short, late-30's, heavily tattooed and reeked of cigarettes and cannabis. Despite his rude, condescending approach, my friend kindly told him the issue and asked for a refund, explaining that we already had enough food to enjoy so another sandwich wouldn't be necessary. He replied with, "Ha, yeah. I can see that. Hopefully next time you'll be able to better estimate your eating capacity" and began to walk off, as if the reason we were asking for a refund wasn't due to contamination. He quickly turned around and asked my friend "If you want your money you'll have to walk to the front with me." There were no other guests in the restaurant! Why does she have to oversee your refund? We just wanted to enjoy our meal! As they walked to the front, he began ringing up the only other customer as if moving people down the line was a priority and the quality of customer service was not. She got her refund and she sat down, we decided to take this situation as water under the bridge. Half way through our meal, I walked back to the front to ask for some more gravy. The manager then persisted to ignore me and text on his phone. I asked again. Another employee saw the situation and ran over to assist me, the manager still preoccupied on his phone. As the other employee handed me my gravy, the manager exited the restaurant. Me and my friend finished our meal and began to walk back to her car. On the way, we passed by the manager, who was smoking outside of his small, green car, talking about us to someone on the phone! His words exactly, "Work is fine, I just had to assist some overweight broads who accidentally ordered too much food. The fat customers are always the hardest to please" He was too busy degrading us to see that we were walking five feet to the right of him! I have never felt so incredibly disrespected, judged, and upset over a situation! I have lost over 70 in the past eight months, I am incredibly aware of how unhealthy I may appear, but to be distinguished as a "fat" customer? I am far too embarrassed to ever return to Jacks. Beware to all those who are larger than a size 4, you will be discriminated! read more

Sort of your standard, corporate restaurant serving American food, whatever that is. Traditional sandwiches and fries plus salads I guess. I had the Reuben because that's the Emperor of Sandwiches. It was fine. Nothing special. Same for the tri-tip that was also on our table. We heard people talk about their fries. They were okay. I guess we were supposed to get all excited about the blue cheese dressing. Whatever. read more

The food isn't bad, it just isn't good and is over priced. I paid $9.95 for a banh mi, that didn't taste like a banh mi and $2.50 for a drink. No real vegetables, just yuck! For family of 4, we paid $44 for food that is not as good or as abundant as McDonald's. read more

Great food BUT staff is incredibly rude. Seems like mostly college students who are annoyed by having to work. I would not want that type of customer service representing my business. I gave it three chances because the food is good but after three times in a row of horrible customer service I stopped going. I will try again at some point hopefully service will be better. read more

Good enough food, but spendy. No senior discount. Fast, friendly service, but brought our food outside, no silverware or condiments offered. Clean read more

The food is good, but the woman who never wears a uniform and has really dark, dramatic eyeshadow has a terrible attitude. The past two times I've eaten here she has given me awful customer service and influenced my decision to not want to eat here again. She ruins the experience and makes it uncomfortable to dine. I would not recommend eating here as the food is too pricy for the bad service. read more

My second visit. They still do not wear gloves. Still dirty. Not recommended. What gives here!!

Would give it 3.5 stars. The bbq chicken sandwich was tasty and the fries were fine (nothing special). Bumping it to 4 instead of 3 stars because reviews seem harsh (although I haven't tried other food there). read more

I had a Mixed green salad with six items on December 4, 2014 in Davis. First bite and I knew I couldn't eat it...the lettuce had that overwhelming taste of the stabilizer product they use to keep the greens from turning brown. The chemical taste was stronger than even the lettuce on a Taco Bell hard shell 99 cent taco, not kidding. I ate around the lettuce, picking at the additives, but the wafting odor of the chemical on the lettuce completely spoiled the salad. I should have taken it back immediately, but I am just not that type of restaurant goer. So I took it home, somehow thinking it would get over itself. Of course it didn't. My husband tried to eat it for supper (I'd ordered the dressing on the side) and he couldn't eat it either, so we ended up throwing 95% of the dish in the trash. ~ I can't believe a restaurant that specializes in salads wouldn't wash this chemical off its lettuce, or, more to the point, not buy from this supplier in the first place. I'm guessing they move their greens fast enough not to need to use lettuce with brown inhibitor in the first place. I am not going back to Jack's after this experience. For a nearly $10 buck salad, one expects clean, crisp and delicious and that sure isn't what was delivered. read more

** UPDATE ** went back again for a salad. I got a steak salad and i swear it is TINY! I have never gotten a salad from Jacks where it was actually a really small salad, like a side salad. They didn't make the salad right either, didn't put any blue cheese or cranberries. This is the second time in a week they didn't make my food correctly. Make sure when you order that you watch them make your food since apparently they can't do it without supervision. How sad. I won't be going back to this Jacks. Seriously, get it together. read more

The food is fine but they always mess up my order. Not like one or two times, but more times than I can count. And then when I go back to try and ask them to fix it they give me this attitude. Yes, I know I'm picky, but for $10 a sandwich I feel like I can be. This isn't subway, yet I feel like my customer service at subway is 1000% better. read more

Just discovered this place a couple months ago, and it is delicious. My favorite is the BBQ Chicken Sandwich and their fries are so good! Super friendly staff. read more

I have never written a review but after my experience yesterday, I feel compelled to share how horrible the service was at the Davis location. I ordered six meals, a side and six drinks, of those six meals, three were children's chicken strips and fires. I was brought out three plates which contained three chicken strips and fires (which seemed like a reasonable amount of food for a child's meal)...half way through the meal I noticed I was charged for three adult meals and not the children's meals I ordered. Because my order was so large, i truly did not catch it sooner. I casually went back to the registered as I thought this was an honest mistake and an easy fix. I had no idea what I would be walking into. Upon going up to the registered, I was told that I ordered adult meals and that I received those adult meals and although I wanted a child's meal "I accepted the food and should have caught the mistake earlier"... I pointed out how was I to know I received an adult meal, the menu does not say how many strips come with a child or an adult meal and again three strips and fires seem reasonable to me so I truly did not think I had received an adult meal. I was treated soo poorly and was blamed for this mishap, I asked for the manager who echoed a similar sediment, I was even told perhaps I should ensure the person writing my order hears me better, even though everyone in my party heard me say children's chicken strips. I even pointed out how I ordered three children's drinks and why would I order an adult meal for a child, nonetheless I could go on and on about all the things I was told as it was SHOCKING to me, this is merely a snap shot of how I was blamed and degraded. I am VERY disappointed by my experience and no they did not fix their mistake. read more

My husband and I liked the service at Jacks. We both ordered the Thai Prawn Salad and it was very tasty and filling. The prawns were freshly grilled and the dressing was great. I went to find some Splenda for my iced tea but found only the pink stuff and a blue packet of sugar free something. I was very disappointed. Everyone has Splenda these days. I hurried back and asked my husband to get me some water instead. The guy who appears to be the manager had helped us when we first arrived, explaining how everything worked and also ended up serving our food. I told him I was disappointed that they didn't have Splenda and that because of that I had not ordered the iced tea. He told me he would make sure they have it in the future. 10 minutes later he came to our table with a pile of Splenda and a glass of iced tea. When I asked him where he got the Splenda he said he walked over to Peet's and got it. I was impressed! We will come back. It's noisy but not impossible. read more

I typically love Jack's. Their sandwiches are amazing and the urban fries are even better. This location's food doesn't meet their standard, which I discovered when I tried their urban fries which tasted terrible in comparison to the other locations I have received them from. The service was even more disappointing. The first time I attempted to call in a pickup order, there was no answer. I gave up after the third call. Tonight, I called 4 times in 45 minutes. Still no answer. When I came in person, I asked the cashier if they didn't accept phone orders and she said they didn't, because they would have to hire 2-3 extra employees to answer calls. I mentioned that this isn't an experience I've shared at other locations, and she shrugged her shoulders at me. Didn't catch her name, but she was about 5'5 with brunette hair in pigtails. It's unclear why it would take 2-3 people to maintain phone orders, but my bet would be that they don't want to handle the extra workload that phone orders add. Even though there was barely anyone at the location 7 pm when I went. I won't be coming back here again. read more

It's always a pleasure seeing the manager Jeremy at the restaurant. He is warm and pleasant and it's obvious he cares about all his customers. The food has always been fresh and delicious- I highly recommend! read more

Food is great! Cooked to order. Fresh, not frozen. I'm somewhat surprised this neighborhood gem doesn't have more rave reviews.

Every single time I go here I want to like it, but it just isn't the best. The garlic fries are always great and the chicken strips are good too, but their sandwiches never have that much meat in them for the price. Of the sandwiches, my favorite is the Sonoma Cheese Steak, but if you get it, make sure to get double the meat and cheese if you are looking for a hearty meal. read more

Mediocre at best. Watery tri tip, bland sandwich bread. Way too overpriced for what's given. Atmosphere is nice

Wasn't clear when we first entered what we should do to order. Staff ignored our standing there at wrong end of line though we were only customers. Food was average at best. Nothing to make me return, unfriendly place. read more

I've tried almost every salad on their menu, the turkey/berry sandwich and the pulled pork sandwich. Everything is consistently good, the pulled pork being my least favorite (a tad heavy/greasy for lunch). Sometimes the steak is fatty, but overall it mostly ok. I always ask for the dressing on the side of the salads because they can tend to drown the salad in dressing. The one complaint I have is not in regards to food quality but in regards to value. The portions are smallish, particularly the protein on the salad menu items (chicken/steak). The staff are very meticulous about weighing out the protein and I think consideration should be given to increasing their portion allotments (IMHO). I also noticed that the menu salads lack some of the ingredients I usually get at the comparable restaurant, Pluto's - such as kidney beans, nuts, side of bread - which can add to the heartiness of the meal. Granted, you can make your own salad and probably add those items, but I like the creativity of the menu salads. Unfortunately, I consistently cannot satisfy my hunger with their salads, which puts this low on my rotation. There's nothing on the menu that screams "gotta have it today", so when it's convenient to meet someone for lunch (parking is easy), that's where I head. Otherwise, I think there are better value options, with just as good of food. Bottom line, if I'm paying close to $15 for lunch/drink, I at least want to get full. The sandwiches are more filling with the bread and fries, of course. But unless you had a side dish to the salad, you may still be hungry when you leave. A short comment about the staff: lately they seem a tad more customer-friendly but still not overly gracious. In my experience, they have an arrogance about them that somehow conveys the message that the customer is more of an irritation than anything else. I have often wondered why they weren't more customer friendly. It's not THAT good of a place, after all. read more

I got the chicken Caesar salad and every piece of romaine lettuce was brown and wilted and at room temp. It was disgusting. Mac and cheese has no flavor. Nasty. read more

AMAZING customer service! My mom and I came here tonight and got dinner to go. When we got home we realized they messed up our order and left out a bunch of food. We live in Dixon and had to drive all the way back. When we got back the owner came out and spoke with us and was extremely quick to make things right. Not only did he remake the entire order, but he went above and beyond and refunded me my money. His staff got our food out in less than 5 minutes. He personally gave us our food and apologized. I've never dealt with someone so quick to make things right. Great wner and staff. Definitely will be returning and telling people how amazing they are! Thanks Jack's urban eats! The food was great! read more

My favorite fast casual restaurant in Davis! I highly recommend the Urban Fries and my staples are the Thai Prawn salad, the Spicy Buffalo sandwich, and the Lemon Thyme Chicken plate that comes with mashed potatoes and a veggie. Their iced tea is fabulous too! The staff is always friendly. Ordering can be a little confusing for a first-timer as there seem to be different people for salads, hot food and sides and there are no signs or directions, but step right up and get some of that delicious Urban food! read more

I'm very surprised at the average rating of this little gem. I think it is way better than 3 stars. I wish you could give half star ratings on Yelp. I would definitely give 4 1/2 stars, not quite worth 5. The food is fantastic though. I love the Rubin sandwich, and the garlic fries are great! I've always had good service here. I'm not sure why there are so many negative reviews. It does get quite busy during lunch and dinner, so if you're not the patient sort, try the off hours. The food however is always great! I love the ambiance as well. I'd highly recommend it to anyone who loves sandwiches and salads. The sides are top notch as well. Bon appetite!! read more

It was pricy but great food. My girlfriend and I shared a tri tip sandwich and fries and it was great. A little pricy for a family though.

Service was fine. We were first time customers. I got the tri-tip. OK taste. No choice on rare or well done. Had fries which was a huge order and hot. My husband had tri-tip sandwich. It was OK, mainly bread. He had mashed potatoes with gravey, large order. Warm but not hot. He loves potatoes but thought these were just OK. Left some on his plate. It was cold inside. The seats were very nice and we had a good conversation. Easy close parking. read more

I was there today for the first time the young girl that helped me was not listening to my request at all my order was not correct at all no receipt given to see what I paid for and for the price the items I got were very small very poor customer service all around for made to order place is not at all read more

My wife and I decided to try Jacks Urban Eats tonight and I wish we hadn't. My wife ordered the steak salad which looked great but later found that the salad was mostly boxed croutons. The salad was almost $11.00. Not worth it. I had the Greek chicken which was very flavorful but very small and dry as well. The dish came with seasoned vegetables that were Luke wRm at best. This dish was $9.00. One should not pay so much and walk away hungry. Plutos is a much better deal with better food. read more