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    Jacqueline Nicolas Architectural Imported Hardware

    5.0 (3 reviews)
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    Green Thumb Nursery - Mind expansion

    Green Thumb Nursery

    (429 reviews)

    $$

    This is a special shout-out to Kai, who was incredibly helpful and patient with me and my friend (a…read morenew gardener!). He took the time to answer all of our questions and made the experience really enjoyable -- thank you, Kai! This place is usually my go-to spot, and I genuinely love the vibe here. That said, on this visit it was harder than usual to find help in the outdoor area. While several team members were available indoors, they were unwilling to answer questions and directed us to find someone outside instead. After some searching, we finally found Kai. I understand that roles can be divided, but this felt different from the level of customer service I've experienced here in the past. Overall, still a place I enjoy -- and Kai's help truly made a difference for us

    I am a regular customer at this location. I also make miniature gardens. Last visit there, I…read morenoticed they sold a variety of gardens. I asked to see the manager, Karen Sandell, to discuss me selling my products at her store. Karen asked me to send her an email to explain my business. I have multiple times emailed her, attached were pictures of my gardens. She never replied. I called several times and left messages on her voice mail extension 225. I also urged her to check her spam mail, in case my emails end up there. Several calls and emails later and no response. Very unprofessional! I expected better customer service from a high end nursery, especially that I am also a customer who buys pots, soil, miniatures and plants for my gardening projects. I am very very disappointed. A simple thanks but no thanks call or email would have been professional enough.

    Jacqueline Nicolas Architectural Imported Hardware - hardware - Updated July 2026

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