Been going for years, always a pleasure to deal with. Today when I was waiting for my car. A gentle…read moreman can in with a problem of his front end shaking. Right a way I knew what the problem was, we just had a big snow storm and he probably had snake and ice build up on one of his wheels. The guy behind the could said he could take a look, then he asked if it just started, the man said yes, the counter guy told him to go to the car wash and pressure wash the ice and snow of from his wheels. Very honest place.

Very helpful staff. I had to get my car state inspection and they found my tires weren't going to…read morepass. They ordered and two days later they were able to service and complete / pass my car and didn't take long. I'd recommend them to anyone in the area that wants a knowledgeable staff and a good experience!

Same day Appointment. Friendly Service…read more Knowledgeable. Affordable. Great customer service!

Brought a second car here and had the complete opposite experience as the first time. Just bought…read morea car from Carvana and brought it here for a new set of tires where they proceeded to damage my wheel and take no accountability whatsoever. I know for a fact they did it here because this car had already been through a pre-purchase inspection a day prior. You might have a good experience here, you might not. Guess it's 50/50. But if you have a bad experience here, they will take zero responsibility. They lost a customer with this one.

Made a alignment appointment for a specific time . Went in on the day and time and was told two…read moreothers were ahead of me. Asked so why have an appointment? That is what I always thought they were for not first come first serve. As writing this hour in and still haven't taken the vehicle. Let's see how far off this is going to get.

Smiles, promptness, very good work and I was amazed that I picked up my car after knight drop off…read moreat 9:30 am. all fixed for inspection and safety . They are always there to get me there! ~Bob Sullivan Maria

I had a great experience working with Christina while buying my car. She was extremely…read moreprofessional, knowledgeable, and patient throughout the entire process. Christina took the time to answer all of my questions and made sure I felt comfortable with every step. She wasn't pushy at all and genuinely wanted to help me find the right vehicle for my needs. Her positive attitude and excellent customer service made the whole experience smooth and stress-free. I would highly recommend Christina to anyone looking to buy a car!

A deeply disappointing experience -- would not recommend!…read more I moved from Washington to Massachusetts in the summer of 2025, and a few months later I finally decided it was time to look for a new car -- or at least a reliable used one. After months of searching and comparing options, I turned to CarFax to find something trustworthy. That's when I came across the Hyundai Kona that I genuinely fell in love with the moment I saw it on December 31, 2025. It felt like the perfect match after a long, exhausting search. I went to the dealership, asked all the right questions, and did everything a careful buyer is supposed to do. On January 6, 2026, after putting $2,000 down, I drove the car home believing I had finally made a solid, responsible purchase. I truly thought I was starting a new chapter with a dependable vehicle. Unfortunately, what followed tells a very different story. I'm already paying about $700 out of pocket for solenoid replacements and an oil change because the shop found white sludge in the engine. This is on a car I just bought from this dealership. Their "complimentary" oil change means nothing when the vehicle clearly wasn't properly inspected in the first place. I didn't buy this car blindly. I test‑drove it, asked questions, even had my fiancé on FaceTime asking the salesperson things directly. The moment I reached out about the check‑engine codes the car developed, the communication stopped. No reply, no concern, no accountability. This experience has convinced me to avoid dealerships entirely from now on. If you're considering buying a "certified" used car from them, bring your own mechanic, because their 130‑point inspection feels like nothing more than a sales pitch. Even the manager who finalized my paperwork gave me the same scripted lines about pricing and future repairs. None of it matched the reality of what I'm dealing with now. I expected payments under $300; instead, I'm paying almost $400 for a car that needed engine work almost immediately. The warranty has been useless, and the dealership has shown no interest in making things right. If they truly cared about customers, they would stand behind what they sell and offer at least a year of coverage for issues that show up right after purchase. I do not recommend this business. This was my first dealership purchase in years, and it will absolutely be my last. Save yourself the stress, the money, and the disappointment.

Today I returned to Sullivan Tire in Salem, NH, for a new set of Goodyear tires and related…read moreservices. They did a really fine job on the installation and alignment. There were no bad surprise, just real expertise and polite service from everyone. My only concern.....the lot is so small for the volume of business they do and one has to be very, very careful navigating around. It's worth the trouble for excellent care they give my car.

I love Sullivan Tire and will never go anywhere else. Excellent service on all levels. I tell…read moreeveryone I know too.

Steven and Jose provided impeccable customer service. I initially came in for an oil change, but…read morethey went above and beyond by ensuring my tires were properly filled and checking my air filters. Although my filters could have been replaced, they did not pressure me into purchasing anything. They were honest, professional, polite, and provided outstanding customer service. I truly appreciated their transparency and attention to detail. I highly recommend them!

best place oil change place I've ever been too my service advisor Jose did a great job of…read moreexplaining my services and making me feel comfortable about the things going on with my vehicle not pushy or trying to upsell but showing genuine concern for my car. The crew was very polite and respectful and professional when answering my questions and concern about my vehicle will most definitely be back for another oil change thank you so much guys.

Great honest service at a fair price. I promise you won't get ripped off. No stress when you bring…read morea vehicle in except what is wrong or not with your vehicle

Stopped in for a quick and easy plug in my tire. The man that served me was rude and then charged…read moreme $40 for a simple plug. Hate being taken advantage of when I'm in a pickle like that and needed the plug taken care of so I could drive an hour back home.

I never leave reviews - but after my amazing experience here I felt obligated to spread the word…read more I was driving from NH to NYC when my engine light starting blinking at me and the car started shuddering 25 minutes into the ride. Earlier that day my car was serviced at another station, and I was terrified they had screwed something up that would end up costing me a small fortune. After pulling off at the nearest exit, I found this shop. They immediately set to work on my car, spending a good 40 minutes checking everything that had been serviced. After the full inspection they identified that the air filter box wasn't properly set up & latched (which they fixed) and said it was either that or a bad tank of gas. When I asked how much - they didn't even charge me - which is unheard of! Upon getting back into the highway again, the same issue occurred and I brought it back. They added some enzymes into the gas tank, took it on an extended test drive (20+ mins) to ensure the issue was fixed, and brought it back. Overall, unbelievable service at an incredible price. Coming across a mechanic like this is 1 in a million. Thanks again guys!

-100000/10 do not recommend…read more I own an Audi Q5, and the check engine light came on about the middle-end of April. I brought it into Monro since they were listed as "in network" for my warranty coverage. They determined it was an issue with the turbo underboost. They looked under the hood and told me that the wastegate rod was "hanging", so they'd be clamping it. They did not inform me that they were repairing this inappropriately nor did they put in writing what repair was actually done. All it says on my invoice (that I have proof of) is "miscellaneous labor". The check engine light was still on, so I brought it to an Audi dealer, who later informed me through narrated video that someone took a cut wheel to the wastegate and clamped the rod in place, thus damaging the entire unit. In order for the light to be addressed, the entire turbocharger needs to be replaced. I then opened a damage claim with Monro and their insurance company, explained the situation, and they sent out an adjuster to speak with Audi and assess the vehicle. I received a call on June 25th that they would be denying liability, since Monro is arguing that the cut wheel was taken to the vehicle before they went in and clamped the rod. I pushed for the insurance agent to answer how they can determine that if there is no written evidence of what they did or did not do, and all she could say was that their decision was based on the report of the adjuster and of the Audi technician.  I feel this is incredibly irresponsible. I never had that unit looked at until Monro went under the hood (I bought it in January), and the manager and the "technician" spent more time telling me how much they'd saved me in replacing a turbo than they did explaining how exactly they were fixing my vehicle, or that their method would irreparably damage it.   I want to get the word out that this company is extremely shady, doesn't provide a proper itemized bill, and expects its clients to shell out even more money for the pieces they break. I will now be forced to take on an expensive repair bill that likely wouldn't be needed had Monro repaired the car properly.