Bigger is not better - as in LensCrafters et. al…read more Dr. Gordon is located in a small strip mall in a small town yet provides giant quality and service. My vision hasn't been this clear in years - even though I went to one of the big chains a year ago and got new frames/lenses. I still couldn't see as well as I do now. I enthusiastically recommend Dr. Gordon. You will not be disappointed.

It used to be good but now it's all about creating extra hurdles and visits. The providers are…read moregood but the set up is not designed for ease for patients.

Last 3 visits, I was not able to bring my glasses home as the lenses were not lined up right. Had…read moreto look into the lower right corner to see up ahead of me for both lenses. The reason was always the same.....my exam was done on a different time of day then when I picked them up. Never had an issue before the other doctor retired.

I've been going here for several years, and I highly recommend this office! The doctors and staff…read moreare great - very knowledgeable, friendly and really take the time to know each patient. Either the previous reviewer and I have pretty different tastes or they've really changed their selections, but I have found a good selection of frames! I've gotten several pairs, most recently a rather chic retro style Kate Spade. They had a few other pairs I loved, plus some lovely sunglasses I intend to pick up soon!

i have been with Brattleboro family eye care for many years and always had good care and great…read moreservice until recently. but now the attitudes i got from at least one of their workers over billing was more then i could stand i would not ever recommend these pepole now or in the future

I just called to come in and purchase glasses from them for me and my special needs daughter who…read morehas her eye exams in Boston. They refused to sell glasses to me because I wasn't an active patient. When I asked where I could go, because I'm not aware of other places in town (I can't buy online, needing prisms, but didn't mention this) she said she was very sorry, Dr Amber was very clear they are not accepting new patients. As I asked if that meant my daughter couldn't get her Medicaid glasses there ( she did a few years ago), she hung up in my ear!!! Unbelievable!

I came into their business as a new Brattleboro resident and a new customer. Having left my…read moreoptometrist in DC and being new to the area, I was just looking for them to adjust my frame; it got a bit bent in the move and was really hurting my ears. I was told by the doctor, as I was finishing my gentil introduction, quite abruptly, that they do not adjust frames unless they are bought from their store. Having had this done before in DC, I know this usually takes 5 minutes, 10 minutes maximum. Thankfully there are other optometrist businesses in Brattleboro, and when in the near future I will need an annual exam and a new pair of classes and new contacts, I will most certainly not come back to this office. If the doctor/office manager reads this review, this, Dr. Ambler, is how you lose potential customers. It is also how you lose connection with reality, that we are all connected and in this together, particularly now, and, more importantly, generosity and kindness go a long way. Out of all the businesses I've gotten to know since my arrival, this was my first negative experience in Brattleboro, a town that I plan to make my home. I will never make a recommendation for this doctor and take my business here. Welcome to Brattleboro.

My emergency became their emergency. I was seen promptly, professionally and with extreme concern…read morefor my situation. Thank you for the care and empathy shown this old lady.

From the receptionist to the 2 examiners, this is a top notch, caring and highly professional and…read moreproficient staff. They graciously accommodated my need to see them quickly even though I wasn't a prior patient of theirs. Now I will happily and gratefully keep them as my new eye care provider. Very thorough, unhurried and high tech exam with good explanations along the way. Excellent experience. (Even a beautiful building, too)

Absolutely the best eye appointment experience I've ever had.. and I've been going to optometrists…read morefor over 25 years. The facility was easy to find, had plenty of parking, and the waiting area was open and clean. Check-in with Abbie was super easy and she was very friendly. I especially appreciated that she was transparent about what costs I could potentially expect based on my appointment. I was seen less than 5 minutes of waiting, right on time for my 6:15pm appointment (love that they offer evening appointments on Thursdays). I was "triaged" by a woman whose name I didn't catch but she was also just as friendly and professional. The equipment used to measure my eyes was all wiped down by the woman right before use, which was very comforting to know it was properly sanitized. The rest of my appointment with Dr. P was absolutely phenomenal. She was thorough with my routine eye exam, very good at explaining everything to me slowly and so I could understand, and she showed empathy and patience throughout the appointment. Overall, I couldn't recommend this facility and their staff enough. If you've been looking for a new place to get your eye care done, look no further!

Over a decade, Dr. Lawrence Jaeger has provided my family with consistently first-class care. I'm…read morehappy to briefly update this commentary because my latest visit this week was further evidence of what an outstanding ophthalmologist he is and what a fine staff he has put together. Dr. Jaeger is first and foremost a terrific listener, and he is no less a knowledgeable diagnostician. After my thorough examination, Dr. Jaeger discussed his findings with me with detail that was helpful and in no way condescending. I cannot recall a better experience with any medical officer in many years. I highly recommend Dartmouth-Hitchcock Opthalmology. And my thanks also to Jennifer and Bobbie Jo for their kindness and service in the office.

I chose to have cataract surgery done by Maxwell Harley, a new opthamologist at Dartmouth…read moreHitchcock, Keene. I couldn't be happier with the results. Dr. Harly was friendly, informative, and skilled. I recommend him highly. Marcia C.

The staff is always so welcoming and friendly. It's a great experience whenever I have to go in…read more The text message service is a great way to communicate with the Vision Center if you don't have time to sit on the phone. Even with moving I'd never stop going!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!