Had a brand new civic with a slight rattle. David got me all sorted for a repair the next day, Eric…read moreidentified the rattle and fixed it. I know that was not an easy fix to identify but they went above and beyond!!

Pleased to have done business with them! Thank you to the Honda team for taking care of our family…read morecar and, most especially, a huge shoutout to Armando for walking me through the whole process and explaining everything so clearly. He was very patient, helpful, and never once made us feel pressured to do anything that didn't fit our budget. If it wasn't for Honda taking the time to properly inspect our car, I wouldn't have known about the bigger problems we're dealing with. They potentially saved us from spending even more money fixing something that wouldn't have actually solved the problem. Really appreciate the honesty, care, and professionalism. Thank you, Honda, and thank you, Armando!

I was in the market for a new car recently and decided to upgrade. I had a 2021 Toyota Corolla, so…read moreI knew that I loved the make and model. I had decided to buy a new one and found what I liked at AutoNation Toyota in Tempe. I got preapproved through my bank for the financing prior to making an appointment. I first worked with Olivia "Liv" Quiroz, she assisted me in putting a hold on the car I wanted. I was in and out within about 20-30 minutes. A week later the car had arrived, Austin Foster,and Nick Herberger helped me seal the deal on my 2026 Toyota Corolla. They were all amazing, friendly, and professional. Everyone at the dealership greeted me with smiles, I felt very welcomed and comfortable my entire visit. I was in and out in less than 2.5 hours this week. Anyone buying a car knows that it takes hours to select, test drive, apply for financing and sign all the documents. From the hold, to the test drive, to the financing, all went very smoothly. I would highly recommend checking out AutoNation when you are ready for your new car!

I want to start by saying that my service advisor, Jeff, was great throughout this process. I have…read moreno complaints about him personally. My frustration is with AutoNation Toyota Tempe's overall service process, which felt incredibly inefficient and poorly coordinated from beginning to end. My first issue was the appointment system. I scheduled an appointment several days in advance for a specific time to have my AC blower motor looked at. When I arrived at my scheduled appointment, I was told it would be approximately 5-6 HOURS before anyone could even look at my vehicle. At that point, what exactly is the purpose of making an appointment? I ended up having to get my own Uber home because I obviously wasn't going to sit at the dealership for 6+ hours. I'm glad I did, because later that evening I received a text asking if they could keep my vehicle overnight because they STILL had not gotten to it and wouldn't be able to until the following morning. What made this even more frustrating was that when I dropped the vehicle off, I had already explained that the issue was the AC blower motor. Nearly 24 hours later, the diagnosis was essentially confirmation of exactly what I had already told them: the blower motor needed to be replaced. Then came the warranty process. I purchased an extended warranty that cost me roughly $7,000, so the repair had to go through the warranty claim process before parts could be ordered and a rental could be arranged. After waiting several more days, I was finally told the parts had arrived, my rental was set up, and I could bring the car back for the repair. This is where another major issue became obvious: the service department and the cashier/rental desk seem to have almost no communication with each other. When I dropped my car off, I was specifically told my rental was already arranged and that I simply needed to go inside and speak with the rental desk. I walked in, explained that I was there to pick up my rental, and both employees looked confused and initially asked if I was trying to PURCHASE a rental. I explained that no, it was supposed to be covered through my warranty. They then had to ask who my service advisor was and had me sit down while they figured out what was going on. Eventually, I was told their rental selection was extremely limited and that basically my only option was a single-cab Tacoma. Not the end of the world, but after everything else, it was another annoyance. Then I came back to pick up my repaired vehicle and return the rental. Once again, I was told beforehand that "all I needed to do" was go to the cashier/rental desk. I did exactly that, told them I was returning my rental, and once again was met with confused looks and told I needed to go speak with my service advisor to figure out what I was supposed to do next. And to top the entire experience off, I found out I still owed a $100 deductible for the repair despite having purchased a warranty that cost me around $7,000. Again, Jeff was great and did what he could to help me, so this review is not directed at him. But the overall system at AutoNation Toyota Tempe seems unnecessarily disorganized. Appointments apparently don't mean your vehicle will actually be looked at anywhere near your appointment time, communication between departments is poor, and I spent far more time waiting and going back and forth than should have been necessary for a relatively straightforward repair. For a dealership this large, I expected a much more organized and efficient service experience.

Jace in service is an amazing advisor Great service and…read moreI'll be back bc of Jace ! Thanks for your hard work which doesn't go unnoticed. Thank you Jace !!!!

The era of the customer being appreciated has long gone and the service department at AutoNation…read moreHyundai is paving the way of the new era where the customers are left alone to fend for themselves after purchasing a newer Hyundai. I made an appointment for my 2024 Hyundai Palisade because the ultrasonic sensors had an error or blockage. The Palisade is the only vehicle I have available to me so when I made the appointment, I selected that I would wait on site until complete. Other than the appointment confirmation email, there was no other contact from AutoNation Hyundai. I was assigned Jake. I arrived early for my appointment and waited for Jake to be available. Once Jake was available, there was no introduction, no welcome, nothing. It seemed as though I was a burden to him so I got right to it and explained the issue with the Palisade. He said "you're going to leave it with us for three to five days, correct?" I replied "No, I can't. This is the only vehicle I have available to me. My four year daughter has school and I work daily. I selected that I would wait on site while it was repaired because I have no other vehicle available to me." He rebutted "Well it's going to be three to five days until a tech can look at it." I asked if there was a vehicle that could be provided while it was being repaired because with the low mileage and year of the vehicle, it should be under warranty." He replied "no we don't do that and the sensors may or may not be covered by warranty. We have to wait for the technician's diagnosis." He was very short with me, apathetic, and it appeared very reluctant to assist me in any way. I said "your customer service is lacking greatly." He snapped back "no it's not. You're just upset that the repair is going to take three to five days." I replied "no, I'm upset at the lack of customer service, the empathy of my situation - that your unwilling to offer any solutions to help me out." His next reply was a perfect representation of what the new generation of employees bring to the industry - "You're welcome to take your business to another location." Thanks for the advice Jake! I'll keep that in mind when considering any AutoNation vehicle purchases or service in the future and I'll be sure to share my experience with anyone considering your establishment.

We just purchased a vehicle from them and it was the easiest thing I have ever done and I have been…read morewith people buying vehicles so many times this was very easy. First off, I found the vehicle online after finding what I want. I message them and they got back to me so quickly that I could not even blink an eye. The vehicle looked exactly how it was posted online. On top of that they sent me a video of the vehicle right there at the dealership for me, just to let me know that it's actually there. I was able to discuss prices over the phone get the entire layout before even entering the doors. We were happy and satisfied by the time that we walked out the doors with keys in hand. The best part was the fact that the person who we were dealing with Sam was wonderful. He kept me feeling like I was in good hands and for me that is hard to do. I would 100% recommend them for any vehicle that you're looking to purchase.

Our experience at Lexus of Chandler has always been positive with folks who are amazing, courteous,…read morefriendly, and knowledgable. Through the years, have bought over 3 Lexus vehicles from Lexus of Chandler. In every one of those purchases, Sam Ladd has made it all run smoothly and without issues. Sam has been our sales rep for every deal and he has been completely genuine, aboveboard and straightforward. Service has also been top notch. Have serviced all Lexus vehicles here at this dealership where Miss Misty Darling, our service advisor, is simply phenomenal. Miss Misty is beyond knowledgable able to shine with her expertise of vehicle service needs. At the helm is general manager Randy Usery whom has always been approachable and kind. Another gentleman, sales manager Greg Walling, works in an old fashion honest manner. Inclusively, was instrumental in helping locate one of our recent purchase which we were grateful. Huge thank you to all. The wonderful amenities here beside the fantastic service are: Excellent coffee, multitude of snacks, soft drinks, bottled water in a beautiful lounge while you wait. Free car wash when you service your vehicle is a cool perk as well! All together, this great winning team has been fantastic and cannot say enough about the quality of people working at Lexus of Chandler. Try them out, you'll be glad you did :) As always, thank you for reading!

Eddie James is my New Hero!! After being turned away from one local Dodge Dealership due to the…read moreage of my 2008 Dodge Grand Caravan, and due to the Fact that we bought a Lifetime Warranty when we first bought the Van. They actually told me that they would NOT accept any vehicle older than 2012, Lifetime Warranty or not. Another local Dodge dealership wanted to charge me a Diagnostic Fee of $230 right out of the gate, which may or may not have been refunded. I called Eddie James and he took total care of me from the first Phone call. He told me that most Dealerships schedule their Warranty work as fill-in work because they don't make any money on them, and put Cash customers first, resulting in days or even weeks of waiting for your vehicle to be repaired. We dropped our Van off the next Morning to have the A/C Blower Fan and Resistor replaced, and picked it up the following morning, all fixed with No hassles, no nonsense, just fantastic Customer Service. The total cost to me with my Warranty was $50. I had estimates from Non-dealership Garages for up to $700. Thank You Eddie!

I had the opportunity to meet and buy a Challenger from Cameron Rosario. He was such a delight to…read morework with. I would use him again and refer any of my friends or family. I had a great experience with Tempe Dodge and Cameron. Thank You.

They're okay for a stealership, but you have to watch your invoices and recommended services like a…read morehawk for phantom charges and decline repetitive work your car doesn't need. Example: got spark plugs replaced at 75K per the service schedule. Yet, every time I get an oil change, the same spark plug service is 'recommended' again. Same with the fuel and induction service. This is a service recommended every 30K for direct-injected engines. Fine. But stop trying to get me to pay $300 every visit to have it done again. That's a bold-faced scam. I don't understand this process because it hurts their reputation. People talk. I tell friends not to go to a particular dealership if they're shady. Shady service department practices hurt the sales floor guys in the long-run, right? How is this difficult to understand? Trust requires every department to be transparent otherwise the entire business is looked at as dishonest. It's the same with any industry. Also, just the other day after an oil change they recommended an alignment without even so much as a road test (because I was there for a simple oil change). I just had new tires put on and paid $130 for an alignment after having the lower control arms swapped out. What are they smoking? The car tracks straight as an arrow (if they bothered to drive it). They're literally just making stuff up and hoping gullible people will pay. That bothers me. It used to be dealers would try and up-sell you on things like engine air filters and cabin air filters for an extra $30 bucks. These days they try and get you on multiple $200-$300 dollar 'repairs' every 4-6 months. It's an incredibly disingenuous process that drives away repeat customers. And the mind-blowing thing is, all dealerships do this. And before someone says, "well, it's Mazda's maintenance schedule for your car's mileage that just shows up on their screen," I just have this to say: Can the service department's software cross-reference my car's history (the stuff I've paid for recently), before automatically generating a redundant recommended service? It seems like this would be a cinch with a custom LLM deployed across their back-end platform. But obviously that would cost them money and only benefit the customer so, of course that'll never happen. Another thing that's very strange and annoying about this place, is that if you request a maintenance special from their official service department website, the service managers act confused and demand I show them proof on my phone (as if I were lying). Guys, it's YOUR promotion, on YOUR website. Why am I educating you on what your dealership is offering this month? The website deals aren't even printable like coupons of the past, so I'm not sure how they expect people to claim these without hassle. Perhaps service managers need regular refreshers on current dealership discounts. The only reason I take my out-of-warranty car to this dealership anymore is the occasional 33% discount on oil changes. You'd have to be out of your mind to pay $120+ for a retail-priced oil change for a 4-cylinder car. Lastly, I keep all my invoices and receipts, and on my last visit, there was an unexplained $4.99 fee at the bottom (not part of the itemized labor and supplies at the top of the page). I didn't appreciate that and it wasn't worth my time to drive back and have it explained. Very annoying, especially since I come here often. That being said, everyone's generally pretty friendly, and the work is (usually) performed in less time than anticipated. Just be aware they will try and sell you maintenance items your car doesn't need, or items that have already been recently performed (by them!).

Was helping a friend purchase a Mazda CX50. After a failed attempt at local dealer with a trade in…read morewe kindly passed due to their unprofessional behavior and lack of honesty. On our way out we decided to stop here at Horne Mazda to see if they might be able to assist with a used CX50 that fit my friends budget. Upon entering we were greeted by Cash. His willingness to help assist with all our questions and his professional approach kept us around to seek more information. I will say Cash led us on quite the expedition with his world class personality. Very knowledgeable with Mazda products and his genuine personality made our efforts to stop worth while. Between his no pressure demeanor and his willingness to help in every way led us to a successful visit for all party's involved. Cash and company worked their magic to meet the budget needs, what started in a used car search ended up with a new car purchase at the same price point. Cash moved mountains for us and truly went the extra mile for us. He was a true inspiration to restore faith in the car buying experience. Huge thank you for the world class hospitality and if corporate is reading this review please give the man a raise as he set the standard for all dealerships to follow. Appreciate the business.

Shoutout to Alex, made buying a car way smoother Id ask for him if you're car shopping.read more

If you come here, please please ask for Terry Brown. Best salesman in the valley. My wife and I had…read morehorrible experiences at about four dealerships since moving here in June, but AutoNation Nissan made up for all of it. We originally came to see a 2015 Highlander LE but ended up leaving with a 2016 Highlander Limited Platinum. What we loved most about Terry and the AutoNation Nissan crew was that there was 100% total transparency across the board. Im talking out the door price, condition of the car, sales process, fees. Everyone from Terry, to his manager, to the finance manager were totally up front. Honest car sales, imagine that! The car fit my family's needs and then some. Terry was honest, patient and went about and beyond to make sure we were completely satisfied with this decision until the very end. Whether you are selling or buying, come and ask for Terry and you will not be disappointed in AutoNation Nissan.

Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

Ben fields was the best sales man really made himself easy to get along with and talking about…read moreclose hobbies really good time with him and very honest and upfront and made sure I knew my options and stay in budget

I see a lot of negative reviews for this dealership, but I have to wonder how many of those are…read morefrom people coming in already being negative or expecting to get their way, and then throwing a fit when they don't. I've been here multiple times to get my car serviced and have never had a bad experience or been treated poorly. Everyone I've dealt with has been great, so I'm honestly a little surprised by all the negative reviews.

We had an outstanding experience at Earnhardt Ford in Chandler, and a big part of that was thanks…read moreto our salesman, Fadi. From the moment we walked in, he made us feel comfortable and completely at ease--no pressure, no pushy sales tactics, just genuine help and guidance. Fadi truly went above and beyond to make sure we were taken care of every step of the way. He was knowledgeable, patient, and attentive to what we were looking for, which made the entire process smooth and stress-free. What could have been a long and overwhelming experience turned out to be quick, easy, and actually enjoyable. We're so incredibly happy with our purchase and couldn't have asked for a better car-buying experience. If you're heading to Earnhardt Ford, definitely ask for Fadi--you'll be glad you did!

If I could give no stars I would. I take my 2019 echosport in for the latch to the trunk to be…read morefixed. They order the part it's the wrong part. What turns into 2 days is now a week or more. I pay 500+ for the latch. No sooner than I drive off the lot my ac was set to 78 degrees we never do that and it is blowing hot air. I call bring it back they do a diagnostic and say it just broke that's another 800.00 bucks. This is NOT a coincidence. Joe who was handling repairs was condescending and unprofessional. I asked if this seemed correct he said yes . I said so it would be as if we brought your loaner back and the ac didn't work he replied we would just fix it through the warranty. I'm so disgusted with this place! As if 500+ dollars was not enough but clearly something happened from the time I dropped it off to pick up and there is no accountability. Will never recommend or go back. If my echosport had not treated me well I would move away from Ford altogether. Do not go here the scam!