My car shopping consisted of visiting four dealerships with a few test drives and a week of constant debating between two models from different dealerships. Stopped into Jake Sweeney Mitsubishi on a weekday evening when I decided I finally needed to purchase a new car. One thing brought me into the dealership - The offer of $5k for my auto trade-in. I would have been lucky to get $300 for my trade-in so this was a key factor in the decision to buy Mitsubishi. When I stopped in, it was rainy and getting close to closing time. I decided to check out a few vehicles that fit my requirements, skip test driving for the evening and collect information on pricing, warranties and come back at another time. I worked with Nolan during my visit(s) and had an open line of communication via phone, text, and email to answer any questions I had. I returned the next afternoon and took a solo test drive because of social distancing concerns. I took a week to ultimately decide to buy my new Mitsubishi and did a second test drive with my salesman to make sure I had a grasp on all the features within. I sent a quick message to let my salesman know I was on the way in and filled out a few documents to start the process for financing. While waiting for the finance mgr. to process the paperwork. The process for financing went quick and rolled off the lot with my new wheels. This review is for my shopping experience, working with Nolan and other staff and the environment in the dealership. read more

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I have my suv serviced every few months for oil changes,new tires ect.. and I have got to say every single person I have encountered at Jake sweeney is always professional very helpful and extremely friendly and I haven't had anything but great experiences with all of Jake sweeney's staff and I highly recommend them to everyone who is looking to get a new car or trade up. read more

Went to this dealership a little over a month ago to look at the Outlander. It was over ten minutes before someone asked us if we had been helped. Daniel was sent out. I test drove the Outlander and loved it. I wanted a very specific color with a sunroof and it was not currently at their lot but he said he would call me as soon as he found one. Two days later he called me to say he was still looking for it. Then after that I heard absolutely nothing from him again. I tried calling several times. One time I was placed on hold then hung up on. The other two times he was either busy or not there. I left messages. Crickets. Well, last week I went back to the dealership and not only did no one wait on us, they had not one but two of the vehicle I wanted, in the color with a sunroof. I'm convinced they don't want to sell anything. It's unfortunate that this is the only Mitsubishi dealership in this city now. I'd rather drive to Dayton than have anything to do with this place again. read more

Lucky it isn't 1 star...I only gave them the 2 because my initial interaction was pleasant. HOWEVER, since my initial purchase I am very disappointed in there service. I have been able to schedule 1 appointment for car care in the last year, and I had to cancel it because my brother died in a head on collision. They have never returned one of my phone calls to reschedule this appointment. I have called and complained to no avail and now it is almost a year later with not a peep from them. My recommendation is to drive to another dealership and check reviews for after purchase customer service standards. read more

Went to the dealership on 01/02/2023 Daniel was are salesman he wouldn't make any deals all he saw was dollar signs my wife and I counted 4 couples that was there before us Daniel let them walk without trying to sale any vehicles we have always dealt with Jake Sweeney other salesman are there to sale this guy I don't know what he was doing I will always be a Jake Sweeney customer just not from Mitsubishi no wonder they always advertise their that car lot they don't want to sell any read more

Scam!!!! They have a radio ad that states they give up to $10000 over book value on trade ins... Then when you talk to salesman he dont know what your talking about and says they are doing a $4000 trade on only 1 of their vehicles.... Dont waste your time on a bait and switch!!!!! read more