Literal scam artists. I've gone through so much bs with these people. Matt adlepserger, the salesman I've been dealing with. An absolute joke. Him and I were going back and forth about this Avalon for days. I told him how I planned on getting it inspected by a third party. Everything was sounding good to go. Told me I needed someone above the age 25, valid license and insurance, so I can test drive. So I asked everyone. Finally got my grandmother to come out. Matt and I were texting and he was telling me that it no longer needs an inspection because it's been serviced already. I told him I still planned on getting it inspected, after I mentioned that? We were no longer aloud to get take the car ANYWHERE! "Per manager" said Matt adlesperger. And he also tries to pressure me to make quick moves. Mentioned How he has another potential buyer in Chicago who's ready to sign today. Why not just go with them instead of use it as a bs tactic with me? In the picture I'll post below. Matt says that "we've played this game before" yea we did, you guys tried pressuring me into a bs deal on a piece of junk in the past. And I couldn't get this vehicle inspected as well. They wanted me to purchase the vehicle before it had even been through their service! Then threw it in my face like they weren't the ones in the wrong... This place is a joke. Very rude and disrespectful. Always try to pressure you into making choices. After reading the rest of the reviews. And seeing they DO NOT respond to any Negative ones just shows how they are. They don't make things right. They don't take any accountability. They'll take your money and give you a nice and shiny paper weight! All the good reviews are the ones they've begged for. This place is god awful. Wouldn't recommend it to my worst enemies. read more

Mike Albert Sales & Service - The terrible messages from Matt - Car Dealers Near Me - Cincinnati, Ohio

What a great experience!! I initially chose Mike Albert's because they had a model I was looking for and had great reviews! I'm so glad I did! MATT ADELSPERGER and the rest of the staff were amazing! I WILL be coming back for my next car!!! read more

Very poor sales dept. went to try and look at a suv that was online. Went inside to speak to someone and was told vehicle needed cleaned out. After several minutes it was finally brought around and we were then told he needed to find a salesman. After waiting several more minutes we decided to leave. Guess sales isn't top priority read more

Since having this car less than a year and a half and only driving it 20,000 miles, I have had transmission issues & numerous paint chips and peeling all over my car. I spoke with VICKI SARGENT trying to come to a resolution and she was EXTREMELY rude, had an attitude, and didn't help me at all. Do not recommend & if you happen to go here, do not speak with Vicki!!!! Worst customer service I have ever received. As the previous review said, I will make sure no one I know ever buys, sells or services a vehicle here. read more

I purchased a 2019 Nissan Kicks from Mike Albert Sales & Service in March of this year and I must say it was the best car buying experience that I've ever had and I'm 72 years old. Matt the salesperson and Dennis in financing were very pleasant and had my new (used) car waiting for me in the parking lot looking clean and shiny with no unpleasant interior odors. Their inventory is quite impressive but it didn't take long to find what I was looking for. Follow up was great also and I want to thank Scott the sales manager and Robbie the service manager for their efforts. read more

Don't use this place. They are rip-off. They messed up and didn't respond to my messages and want to charge me an extra months rent on a vehicle. Jessica k is the worst responding to emails in a professional manner. read more

I handled most of the sale over the phone for my convenience. The vehicle I was looking for was one very rare to come by so I needed to make sure I was going to drive there to purchase, and that's exactly what happened. So far I have no complaints. The salesman that helped me is Matt Adelsperger and he was very polite, impeccable customer service! 10/10 recommended. read more

I just purchased a used 2016 Cadillac Escalade from Mike Albert Sales. The saleman was very friendly and easy to deal with, no complaints at all there. Everything seemed good to go. I test drove the vehicle and asked if the vehicle had been inspected mechanically which he replied that it had been. Ok great, sold. First semi warm day and I kicked on the A/C to find it doesn't work. You have to be kidding me, I paid over 30k for this vehicle and it needs a major repair? That just doesn't sit well with me. I would NOT have purchased this vehicle if I knew it needed a major repair. They did offer me some type of service warranty when I was buying, which I declined. But I declined on the assumption that the vehicle I was purchasing did not have any significant issues. Like I said, I would NOT have purchased the vehicle if I knew it had a pre-existing issue and needed a major repair done. This is honest experience. God bless read more

Mike Albert Sales & Service - My cadillac - Car Dealers Near Me - Cincinnati, Ohio

I will make sure no one I know ever buys, sells or services a vehicle here. The service people are very rude. When you ask them questions about repairs they get belligerent and try to make you the bad guy. The technicians leave parts loose so who knows if the car is safe when you take it. Tried to speak with the GM and he immediately was rude and defensive. All I wanted was the work to be finished not left half-ass. Save yourself the headache and just go to a real dealer to get work done. May be a little more but I'll take that over the headache of dealing with this place read more

I am not impressed at all. I purchased at 2017 Kia Sorento in late October. I bought the car after my car was stolen and destroyed. The salesman was nice. In 3 months of having the vehicle, I've had to replace both headlights, wipers and the wiper fluid reservoir. I noticed the rear wiper blade was trash before I purchased and had to ask to have that replaced. I asked about the streaking of the wiper blades but was told it was something they put in the wiper fluid. It sounds like they do not check out any of the vehicles on their lot. I highly recommend taking any potential purchases to an independent mechanic to look at it. Do not rush to buy a car from here. To spend $20, 000 on a car and then have to do monthly repairs is sad. Go someplace else, I wish I had. read more

For one thing didn't offer me a damn thing even when paying cash no warranty and no come down on price. Plus rust on the engine and for some reason no where else. while I was inside talking to them about a price they weren't going to go down on. Bad part was the other workers were giving him praise for selling a car and something smelled fishy thats not all that stunk about the workers and their business while i was inside my girlfriend checked the wheel well she noticed it smelled like spray paint. Hiding that 11 year old rust. I wish I could give negative stars for these crooks. read more

Doing all the research to buy a new car I was dreading the experience and was avoiding as much as possible even talking to a used car dealer. Boy was I surprised by Mike Albert Direct and our salesman Darrel W. Darrel answered my emails promptly and gave straight honest answers about their auto pricing. I never once felt they were trying to pull one over on me and am happy with the vehicle we purchased. I would gladly use them again and recommend them to others looking for a used vehicle with no hassle. read more

We really enjoyed our experience at Mike Albert. We were in the market for a second vehicle, and needed it to fit a family of 5. I didn't want a minivan yet, but found a vehicle that helped us tiptoe into the van world. We love our new addition, and appreciate the time and effort that the team at Mike Albert put in. We are not fans of car shopping, but it was refreshing to work with honest, caring people. Thank you! read more

Don't use the online request for their online price.They do not budge on the listed price. The car I bought was high mileage and had little to no oil in it. It had new tires but no oil so be sure to check the oil when test driving the vehicle you're interested in. The car began losing a lot of antifreeze. I ended up paying $400 for a new radiator within 3 months of buying an '09 Camry. If you have a trusted mechanic have him look at the vehicle you're interested in before purchasing. I thought this was going to be my go to store for future purchases but not anymore! read more

Responsive, reasonable, and reliable. Joe was extremely helpful and did his utmost to make an honest and sound deal. I ended up purchasing a Rav4 2014 that was absolutely sold at a fair price and runs like new. I was impressed. read more

Great Price on the car we bought there. One of the quickest car purchases we've ever made. Explained the warranty package we could purchase, we didn't want it, & they did not try to push it on us like some places. Very friendly, would definitively consider going here again when the time comes to purchase another car. read more

I purchased a 2010 Chevrolet cargo van with 79,000 miles from this dealership for my expediting business. I was talked into purchasing a warranty for my vehicle in the event that I had problems in the future. The warranty I purchased was for 36 mo. or 100k miles, I paid close to $1800 for this warranty. Took my van in yesterday for some repair work since I had some time off the road, only to be told that my warranty had expired at 100k , which I had 107k on my speedometer. When I purchased this warranty I was under the impression from the finance manager that wrote it up, that this warranty would be in "addition to" the mileage that the vehicle currently had. well unbeknownst to me it wasn't & had expired. I am in the expediting business on a good week I may put 2500 miles on my vehicle, why would I knowingly purchase a warranty for 20k miles?! Not to mention that the vehicle was still covered under the manufacturers warranty to 100k, so they were selling me a warranty on top of a warranty. I explained what I was purchasing this van for when I came to Mike Albert & they still tricked me into buying a warranty that only covered 20k miles. I purchased this vehicle 10/4/14 & took it in for service 2/24/15, not even a full 6 months of ownership & I have no warranty but paid $1800 for one. I had to pay for the repairs and a rental out of pocket. I asked for a partial or full refund on my warranty because I felt that I had been scammed and was told that they would not refund my money by Mike Albert & the warranty company, due to it had expired. Mike albert tried to butter me up by refunding the repair & rental cost ($150) along with 2 free oil changes. I have to work hard for my money so for them to just take $1800 from me is unacceptable by any standards! I will let this be known everywhere I can. Next stop after the internet is local media. PLEASE BEWARE OF THESE TACTICS THAT THAT TRY TO USE TO MAKE YOU PURCHASE A WARRANTY, MAKE THEM EXPLAIN IT COMPLETELY!! read more