Just came from this Jamba intending to use a bogo coupon for a watermelon smoothie and was informed that the coupon did not apply to this flavor because it was new. Tried to hand the coupon twice to the clerk to see where the exclusion was on the coupon but was refused twice. Was told that there was no manager to speak to. Guess this Jamba is trying new marketing techniques and strategies. FYI, I went to the Jamba near Ross' and they had no problem honoring the coupon. read more

I rarely come to this location because of how often they mess up my order. Today they were pretty busy with only one person taking orders and another making orders. I ordered a tropical kick start fresh squeezed juice with added ginger shots. This is a regular order for me at another location. The employee who made my order gave me my juice and re-read the order to me "tropical kick start....with ginger"' it seems like he was unsure if he had added ginger or not but gave me my drink anyway. I got to my car and took a sip to realize there wasn't any ginger. I took it back and they remade my drink. I work as a server at a restaurant, so I understand how mistakes can happen when you get a rush, but this is probably my 4th or 5th experience with a wrong order here and the first where it was actually busy. read more

Worst service ever. Been waiting for 30 + mins and still waiting. They are the slowest. Their customer service skills are lagging.

Updating my review. Went back because we were close by. Thought I'd give them another chance. The wait wasn't long at all & the cashier was very nice. Although the wait wasn't long, my smoothies were melted and watery and I found a few stems in my drink. Not enjoyable drinking a smoothie with stems coming up the straw. read more

Jamba - Juice Bars & Smoothies Near Me - Mililani (Oahu), Hawaii

The service as soon as I walked in was horrible. Worker Lena took my order and looked at me as if I was stupid. I specially said I wanted my smoothie extra thick. As she's making and pouring my smoothie, she's staring at me the whole time. My smoothies was water as hell. I told her, "excuse me but I wanted it extra thick" she turns around and says "oh yea!" With the biggest attitude and rolls her eyes. Horrible horrible horrible. THEN, they put it in a damn jack in the box cup! Like what the heck read more

Wow! Great customer service today. I came before church and there was only one girl. She had to take orders and make the orders herself. She was apologetic and fast but I was running out of time and had to go to church so I left. I really wanted apple and greens with a ginger lemon cayanne shot so i went back after. Thank God she had help this time. She recognized me and appolized for the wait. My drinks were perfect and everyone was nice! Did you know you can order your drinks half water half juice so that it is not too sweet read more

Jamba - Apples & Greens 16oz (half water, half apple juice) one shot Ginger Lemon with Cayanne - Juice Bars & Smoothies Near Me - Mililani (Oahu), Hawaii

Cheyenne was a pleasant and offered excellent customer service Pluses and minuses + customer service + environment + parking + music levels Minuses - sticky floors (minor kind) Keep up the great service read more

"Aloha!" is the feeling I get when I enter this Jamba Juice. I haven't any complaints about this establishment nor its product. I love it so much that I bought a "Vitamix" juicer machine so I can make them myself henceforth. Why only 4 Stars? I think they are a bit overpriced. I think they should knock a dollar off the price and they would catch more customers, thereby increasing profit through volume and not price. Something to think about Jamba folks!! read more

The ladies here are not that bubbly for morning service. I'm so surprised. This is my 1st visit here. I'll take the time to stop at my local spot near Kipapa. This store is an older model but in a very good location. In this shopping center my expectations would be more. Better Luck next? read more

Jamba - Could me a lot more friendlier especially since Starbucks is right next door - Juice Bars & Smoothies Near Me - Mililani (Oahu), Hawaii

the hours need to be updated on the page. drive all the way out here at 8:30 because the page says they close at 9:00, and the joint was already closed. super disappointed. read more

I came here and it was empty, however shortly after me came a couple of more people. Moderately busy I guess. A different person who took my order made my drink and I watched her not put protein in my acia. Then it sat there for a solid 5 mins and I didn't even get my drink first. Despite that I had faith so I took a sip and asked if they put protein and he didn't car to ask the other worker and said yes there is protein. Worst is their friend came in talked to them and started answering phone calls. read more

My go-to place all the time... a worker today made an acai bowl & I seen her open the bottle of honey plastic seal with her mouth, so unsanitary! Thats so disgusting! Why would you do that esp in front of customer?!? read more

Visited on April 30,2016 at 1:45pm. Be careful when you use Jamba Juice gift cards. Make sure you have a receipt showing how much is on the card. The cashier was having trouble applying my cards and had to ask for help. Then the cashier somehow lost my $5 gift card value and my other gift card that had an $0.88 balance. The manager on duty offered my $1 off because the cashier admitted that she saw the $0.88 balance, but they don't know what happened to either of my cards and the system shows no record of either. She tells me that there is nothing that she can do about it. Wonderful. read more

I used to come to this location all the time since my house is very close to this place. And all the old workers that used to work there, doesn't work there no more & the old workers provided great service all the time. These last, I wanna say 7 times that I've been going, the service has been TERRIBLE. I would go & the service would be junk so I wouldn't go back for a while, & I would give it another chance thinking it will be different, but it's still the same. And the sad thing is, it's all different people who is giving junk service. Tonight we went, it was 8:20 when we got there & they looked closed, the chairs was up, the workers were cleaning, lights were dim. Went up to the sign & they close at 9. So we went inside & it was 2 Caucasian workers. One male, one female. The female only started helping us when we spoke to her first. She wasn't even standing at the register & we were kind of waiting for help for a while. The whole time we were ordering, she was giving so much attitude. Mind you, we weren't giving attitude first, we were just being normal customers. Waited for our drinks & the junk part is, they made my drink so junk. It does not even taste like pink gummy bear at all. Super sour & usually the color is a light pink, whiteish. But it's almost at a red. I do not think they knew what they were doing. Update on my review, I recently went back for a Jamba Juice bc I was sick. And different workers this time, but seriously the service is still so bad. I can't emphasize how bad it is. The cashier saw me & he was just waiting for a pastry to be done cooking & he just stared at me, no greeting or letting me know he'll be right with me. Still one star. read more

Easy stop for a fresh squeezed juice. Super friendly employee, no line at 11:30 am, and my order was taken then made very quickly. Unfortunately the ginger shot I ordered wasn't able to be made because the machine was down. In and out within 2-3 min. read more

Very friendly service! Acai berry bowl and oaties! Very fresh and well maintained. read more

Standing outside the store at 9:08 pm, sign on the door says store closes at 930 - tell me why the store is already locked up? No note on the door indicating why theyre closed early or anything. This isnt the first time this has happened either. read more

They have improved the acai bowl since my last review. This was definitely the best one that ive had so far. And they filled it to the rim. I enjoyed my primo acai bowl. Thank you to the staff for doing a great job. read more

Visited this jamba juice location on 6/29 around 5:30pm because we were in that area. My boyfriend and I entered, no greetings whatsoever. We waited for about 10 minutes, no worker told us they were going to be right with us, and mind you there was only 1 person waiting on their drink and 2 workers. 15 minutes went by and the worker still didn't acknowledge us because he was just standing by the register waiting for us to order but he didn't say anything. After he took our order, it took us another 10 minutes to wait for our drink. We ordered a strawberry dream and a matcha green tea blast. When we tasted our drinks it tasted NOTHING like it. The strawberry dream tasted really sour!! It was supposed to taste creamy! Also, the matcha green tea tasted watery!! My boyfriend noticed that they were mixing any kind flavors into the drink and not following the measurements. This was our first time experiencing this with jamba juice. We are NEVER coming back to this location. Very disappointing. read more

Jamba - Juice Bars & Smoothies Near Me - Mililani (Oahu), Hawaii

This Jamba is amazing and fast. Thanks again for my strawberry surf rider. Delicious.

What is going on with jamba juice? Today I ordered my usual matcha green tea and a orange dream for my son. Usually the drinks are creamy and delicious but today it was watery and foamy. Is jamba juice cutting back or something? This is the second location that I had a really bad drink from. If I wanted something watery I would drink water for free, not spend $5. Also C-U-S-T-O-M-E-R S-E-R-V-I-C-E, I don't understand how hard it is to pay attention to the customer while they are ordering instead of talking story with your co worker. If I am ordering and someone else talks to you about something non emergent and non related to work. I expect you to be able to multitask and get my order correct. Not have me repeat my order 2-3x because your not paying attention. Also the wait time for 2 smoothies is more than 20 mins? But why? You need to fly off island and handpick the green tea leaves for my drink?or you waiting for the ice cubes to freeze? Nah its just customer negligence? Anyways this was not the worst location because no one can beat the Ala moana location on watery/icy smoothies and bad customer service but I would say this location was a runner up. Not coming to this location ever again. read more

So tonite around 730ish...I go inside to order my fav drink Acai Super Antioxidant. One guy was closing his til. Next cashier (white, blonde hair, young), took over, she took my order. Other girl behind her, Aiko, was making an Acai Bowl for the only other customer (there was one other young man, white, glasses, sandy brown hair there...but don't think he was buying anything). Anyways, I found out that the guy with glasses actually works here at JJ. He also works at the movie theaters too (see what you find out when you listen to employees convo's). I failed to realize that, Aiko had already made my drink and had it on blender. While Aiko was still making the Acai bowl, the other girl was now infatuated with the worker who also works at the theaters and decides to make conversation still. She fails to realize that all she needs to do is pour my drink in a L cup and say "Large Acai Super Antioxidant for Mike!". She doesn't. Aiko not only has to finish the Acai Bowl, but also has to pour my drink in a cup and hand it to me...basically wasting a couple of minutes out of my life, that I could have been outta there...skipping and singing my "How I love thee Acai Super Drink...lalalalala...". My wife informed me as I was leaving that the young, blond girl was the same one that had made her mad a day or 2 before...basically for the same reason! Not making or helping to get orders out efficiently!!! I came back in afterwards to get Aiko's name (from her badge) and to tell her she was busting her ass and I appreciated it and I needed to know her name so I could call the Manager Friday. She then told me, the Manager was in. A young dark haired lady came out and apologized and explained the blonde girl works one day a week and that they were shorthanded and they were trying their best. Also informed me the blonde girl does not know how to make drinks/bowls/etc. OK then, suggestion...somebody please teach her to at least pour a ready blended drink into a cup, put in a lid, tear off bottom half of the straw covering, put it through the slot on the lid and then look on the screen/receipt and call out customer's name! This does not bode well for this JJ location. My family and I probably average 3 visits a week here...but might have to consider the Kipapa location (even though this ones closer). I coach youth tackle & flag football and baseball on occasions and we have used this location to buy "team drinks". Please do something about your customer service before customer's take their order's elsewhere. Dissatisfied Customer Tonight, O. read more

From far, these Primo Acai Bowls look appealing! But as you look closer, you realize the disappointment. In the picture with the single bowl and spoon, you can see I took one spoon full and you can already see the bottom of the bowl! In the picture with two bowls, you can see the bowl with strawberries is quite lite on the strawberries. I asked to substitute bananas and blueberries for strawberries... so I thought I'd get a lot of strawberries! No, I was wrong. In fact, I asked the worker if he thought that the amount I got was fair.. he said, honestly yes! So I guess standards are really different depending on the location. Here's what I mean.. look at my last picture of the single bowl without spoon. You can see the lid coming off has toppings stuck to it because they pack the bowls! That's from the mililani shopping center location, next to 24 hour fitness. The staff there are much more friendly and knowledgeable. And they know what it means to serve your customers right. Unlike the town center location. Their employee turnover rate speaks for itself. Don't go here. Take an extra drive to the other location, you'll be much happier. read more

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One other person waiting for his drink, apparently for a while ( When he finally got his drink worker apologized). One worker at register, 2 other workers in the back. Waited 10 minutes for my drink. Giving 2 stars because I had a free drink coupon. read more

I was the ONLY customer and waited 10 MINUTES FOR MY SMALL SMOOTHIE. I will admit they are normally slow at this jamba, but to wait 10 mins for one smoothie is just ridiculous. 4 workers standing around talking, staring at me & not one could make my damn smoothie clearly seeing impatience on my face. Terrible customer service, Id rather make my own smoothies even if they don't taste as good. read more

5 people behind the counter. Slow and no personality. Won't choose this Jamba Juice location again. I strongly suggest tipping after the service. I regret the $2 tip. read more

So inconsistent. Acai bowl taste is off, like a drink more than a bowl. Banana cut so inconsistently. Some pieces small, others in large chunks. Really??? Have been frequenting this location and have decided not to return. Also, they have been very pet unfriendly - tho lately, they at least let me walk in. Sorry. This is my last visit there. read more

Just left this store. It was really busy yet the employees didn't have any sense of urgency to get things moving quicker. Waited a while. Wish I timed it. read more

This Jamba Juice location is extremely convenient. The only problem is sometimes, usually when they're busy, they don't take the time to blend the smoothies well. So I'd be tasting a lot of chunks of ice and frozen fruit. Other than that, the workers are friendly and you get your order fairly fast. read more

2nd day in a row coming to Jamba Juice tc & they messed up my order, AGAIN. This time when I asked the girl if the drink she was giving me was correct and she said yeah that's it. (Knowing yesterday, I got the same drink that's she's giving me now and it was the wrong drink). Never had problems at this jamba until now. read more

Very slow service, drink doesn't taste like it normally does elsewhere. This Jamba Juice isn't the greatest go to another one

Ordered a primo bowl, the Acai was not blended well - hard as ice cream! No ripe bananas or strawberries WTH! We were told this while waiting for the bowl to be made. They did offer replacement fruit so it was only blueberries . Worse bowl ever. What happened to this Jamba's Management??? read more

Jamba - Juice Bars & Smoothies Near Me - Mililani (Oahu), Hawaii

Not bad, my fruit smoothie tasted fruity

I always frequent this jamba due to its convenient location and I'm unsure if it's due to recent world events such as the pandemic but the service has most definitely gone down hill the past few times I've been here. This review is specifically in regard to Lizz on 6/30 around 3-4 pm. We were not greeted upon entering the establishment and as she was taking my order it was clear that she was on her phone texting because she continued to look down as her fingers were typing. Once I was finished with my order she put her white iphone down on the register and walked into the back. It seemed as if only one boy was truly working while the others were talking amongst themselves or just standing around. I had ordered 5 drinks and yet only the one male employee continued to make it while the other male and two females neglected to help him. The drinks were all ordered extra thick yet began to melt before even entering the car which was only parked a few feet away. Not one of the smoothies tasted like how it was supposed to. Each one consisted of mainly ice chips, extremely watery, and lacked flavor rather than a creamy consistency as expected. It was definitely the most disappointing experience from start to finish at a Jamba Juice. read more

Every time I visit, there is always at least one employee who is highly rude to me. The last time I went, Christina made my drink wrong and I asked her if she could fix it. To another employee, she made a remarking saying she didn't want to and it was "bullshit". I don't recommend this location at all. read more

I used to love this Jamba Juice but I went in the other day and was disappointed 100% I had to download this yelp app just to satisfy my anger. I got a chunky strawberry bowl and this is like my favorite thing ever until this day. There was so much wrong with it but I'll just go over the main 4. 1. I first noticed that there weren't fresh strawberries on top like there usually is. I guess maybe they ran out of strawberries so I was like whatever about it. 2. I leave the store take the lid off to start enjoying it but I see something weird in it, I pull the thing out to see a dead grass strand in it and I had my boyfriend to confirm it was that and I'm not just crazy. 3. There was the end of a banana slice in the bowl which is okay like I can't complain. Banana ends aren't as presentable but it taste the same but this banana end I guess was exposed before it was peeled and had mold on it!! Again, my boyfriend took a look to see it was exactly what I thought it was. The rest of the bananas weren't even cut nicely. One slice of banana took up my entire mouth, it was cut too big for my mouth... I have a pretty big mouth. 4. I was completely done with the top of the bowl so I scraped it all off to just enjoy the base but it was just the cherry on top! It was obviously watered down. How was it obvious? Not only could I taste it but I could see the watery substance in the base. Also I was chewing the base and noticed it was a little crunchier than it should be so I check what exactly I'm chewing on and spit it in a napkin to see MULTIPLE shards of ice. It was honestly the worse experience I had at any food place, ever. It was a huge waste of $6. I'm never the one to complain about food but it was a huge disappointment. read more

Definitely don't do phone orders from this Jamba Juice! I waited on the phone for 20 minutes and their excuse was that they are shorthanded and the phone fell and the battery came out. Hmmm...the battery came out but yet I could still hear the blenders? Hard to believe. read more

I love everything on the menu. I love how they use real fruits and I love the taste, but the price is too high for a juice. I might come back like once a month because of the price. Other than that, Jamba Juice is the great place to go to if you want a good smoothie. read more

Good stuff but I pre ordered and paid online on the app so it would be ready before work and it was supposed to be ready but they had no idea what I was talking about when I went to pick it up... read more

the manager Lori who took my complaint the next day was awesome. she has great customer service and is a great manager for a young lady.good job Lori. read more