It was 20 years or more since I had my eyes checked out…read more I am sorry to say, that I have forty-eye-tis, which is a normal dx for a forty something male, living in suburbia New Hampshire. I had to wait 30 minutes for my appointment. Had a 10 am appointment and waited and waited almost canceled as I had another appointment after. I finally got seen and they were apologetic, and I had a good through evaluation. Still have good sight and happy to still see clearly with no devices. I would recommend but plan on waiting around.

I come here because the optometrist is very thorough with the exam. Nice selection of glasses too.read more

This was my first visit and it was great! I was seen within minutes of my arrival. The team was…read moresuper efficient and friendly. Dr Foley was knowledgeable and took the time required to address my vision issues. And just a very nice person!! I recommend this practice!

I took my children and myself for our annual eye exams. Jonathan, Trevor and Dr. Foley were…read moreamazing and very friendly. Scott at the front desk went above and beyond looking into our insurance for pediatric eyewear benefits for my daughter. We had been going to the eye doctor at Lenscrafters for years and since they don't take our medical insurance, we decided to make a change this year. I'm so glad we did because of the welcoming atmosphere at this office.

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

I got a revision surgery on only my right eyelid back in October 2025. Dr. Townsend did my right…read moreeyelid because he said the reason why my left eyelid is still looking droopy is because the eyelid creases are uneven. So to even it out he made the eyelid crease on my right eyelid to match my left eyelid. Enough time has passed to heal and see the results and I'm STILL noticing my left eyelid still droopy. I notice it in the mirror, when I'm taking a picture, I feel it still droopy and it still bothers me. I notice that on my right eyelid there is some extra skin on my inner eyelid crease that doesn't match the inner left eyelid crease. It just looks weird and I'm still self conscious about my eyelids. I look closely at the pictures I take of my eyelids and notice my left one is still droopy. I was told he fixed the levator muscle but I don't think the ptosis is fixed. I moved to California and I've seen several Ophthalmologist's here but they're not being useful.

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

They were able to make glasses for me for a particular focal length I wanted, no questions asked.read more

Very nice doctors and technicians. Updates and new equipment making the appointments very easy. The…read moreproblem is when you need glasses. I've had the same insurance for years and never had an issue until I let these people get involved. Now when I get a prescription it somehow doesn't line up with when I'm able to get new glasses. I ended up having to go months longer with an old prescription and just shrugged shoulders from the person in charge of ordering glasses. I had to switch doctors and wait an extra 6 months just to be able to get back on schedule with a different, not as good doctor- but at least I can see. Waited until I was no longer a patient to post.

Great experience with Dr. Tea Weber! Highly recommend this place. My wife is also switching to this…read moreoffice now

Went in for a routine eye exam in August 2025. When checking out, I was told I owed $78.00 and I…read moretold them to send me an invoice so I could see the entire bill. About 6 weeks later, I received a bill that had grown to $128.00. The claim had been processed by my insurance company and my share of the claim was $63.00 which I paid Emery Eye. Emery Eye had the nerve to send me another bill after my insurance company told me what my share of the bill was, $63.00. This is a sleazy company, as a result I will patronize it ever.

Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

The very young blonde acted like she knew everything, but knew nothing! I have Masshealh, she…read moreinsisted I have a copay... when I know I do not! she also had my OLD address pulled up! I've been going here for years! and I also know my own insurance not a great experiene! The older more experienced woman on the left side, was certainly more knowledgeable with better 'bedside manner' I was using my tweezers and they slipped and I got it in my eye, she told me, " that doesn't sound like an emergency‼ what! I stuck a tweezer in my eye! Work Ethic -- she had none! I will not hold it against the business, but I'll definitely not go to her again!

I am so happy to see my optometrist moved from Lenscrafters Newington to their new location near…read morePortsmouth. The store is gorgeous. I finished my eye exam, no puff and no any discomfort. I also bought very nice frame for my new prescription glasses. Dr. Susan Gallant Behan was very friendly and answered all my questions. I definitely recommend Fox Run Eye Care center to anyone close to Portsmouth NH.

Susan's terrible attitude and lack of professionalism lead me NOT to recommend her as former…read morepatient. Beware!!!! Terrible chair side manner, and post-visit attitude once moneys are received. Highly deceptive billing practices. Rude staff!!! New location will be NO better. Same lady!!! Does not belong in healthcare!