Chuck was an excellent partner and service provider, incredibly trustworthy and thorough…read more Our AGA stove is such a challenging item to care for and Chuck is so knowledgable it put us at ease. Grateful to have found such an expert!

I asked for help repairing my washing machine, which had stopped mid-cycle and would not restart…read more Chuck got back to me via email and phone, and suggested that it was likely the lid switch - he found me the exact part number, a video explaining how to access the faulty switch for replacement, and insisted I try to fix it myself before hiring him to help. It turned into a $15 fix myself, and my washer is back to working again. In doing so, I'm imagining Chuck turned down an easy $100 or so that he could have charged to do the service. Being able to recognize an easy fix, and looking out for me to be able to save some cash, shows tremendous character and respect. Chuck has earned himself and this repair shop a return customer, if and when I have an appliance break in a way I can't fix.

They came as promised. They evaluated the problem. I challenged their conclusion to purchase a…read morecertain part as it did not make sense replacing it for the issues encountered. The part arrived and the technician came a 2nd time and realized that the error code seen and the part purchased would not solve the problem. He charged me full price for the 2nd visit and copped a bit of an attitude which really torqued me Conclusion: Lost $ 300 in poor technician skills and 1.5 weeks for purchasing new appliances. I do not recommend J&R appliance repair.

Very quick turnaround, punctual, and knowledgeable staff. I rolled the dice on repairing my…read moremicrowave and they confirmed that it would be far more expensive to make the repair than to buy a new model, so I appreciated the honesty. Recommended service...

Jim's son, Andrew came to help me with a shelf that I couldn't get back in the fridge. What a…read moredelightful young man... Reasonable is beyond expectations. He wasn't going to charge me, but I did give him a great tip. Thank you Jim and Andrew.

Jim was great! He gave me a time frame starting at 9 am, was here just a few minutes after. He was…read morehere to look at both my dryer and my washing machine, and I also asked him to look at my dryer vent. He quickly diagnosed and fixed my issues for a very reasonable price. I couldn't be happier! Will definitely use him again.

1) advertising suggested same day service was possible, but it took a week for them to fit me in,…read moreso misleading 2) the advertisement that the service cost would be free if a repair was performed was not honored. The tech would have left if I didn't agree to the costs, and I would be stuck with the service charge regardless, so I had to sign 3) after they arrived and performed a diagnosis, the total quote was twice as expensive as online quotes, but at that point I was stuck with the service charge regardless so again I felt I had to sign. 4) the part/repair failed at 100 days out. Their warranty was for only 90 days. When I inquired about any flexibility given how close we were, I was told they could only give a 5 day grace. So, I'm out $400 bucks that would have been better spent towards a new machine. Would not recommend.

The most expensive repair! They charged me $500, 00 to replace a $97 pump …read more. in and out in 20 minutes and gave me a 90 days warranty after placing the pump ! Thieves ! Never again.

So far So fabulous!…read more We didn't go "whole suite" of brands in kitchen appliances and we had pre-selected particular models and makers. It was an " a La carte" selection. Dave E. is our sales representative. He asked great questions to ensure that we were purchasing what we really wanted and checked the specifications for us. He steered us to appliance models where we had not pre-selected, and based on our needs recommend options. He was consultative and not pushy, and is a pleasure to work with! An added plus is buying from an independent company in our neighborhood. Next Yelp* when we take delivery of our Kitchen of Dreams...

Well, after not having a working refrigerator (purchased in June),all summer without trim and…read moreproper installation, Marsillio's sent me another unit at even greater expense which also did not include trim, handle and screws I have to wait again to have it installed. This has been a buyer's nightmare. "Caveat emptor".

Dealing with Laurie was a wonderful and reasonably priced experience . She arrived on time and…read morewithin 45 minutes my fridge was working, and she left the work area cleaner than when she arrived. I highly recommend!

A+ Appliance Repair…read more I've hired numerous appliance repair companies over the years to repair an assortment of broken appliances. I was not happy with any of them. When my washer AND dryer broke simultaneously, I conducted a thorough online search for an appliance repair service. I ended up calling Reliable Appliance Service in Stratford because of the many excellent customer reviews. The owner, Bob, was very accommodating over the telephone and scheduled a call as soon as he could to evaluate my appliances. As it turns out, I am 100 percent pleased with Bob and Laurie. They are not only honest, but beyond knowledgeable. In fact, Bob provided me with a crash course in washers and dryers! In addition, he fixed my dryer for a reasonable fee. Unfortunately, my washer was not worth fixing, but he advised me every step of the way about the kind of washer to purchase. I never questioned him, because, as I already stated, he is honest. Hopefully, I won't require any appliance repair in the future, but if I do, I have Bob's number handy. I wouldn't call anyone else! Highly recommended! THANK YOU, BOB, AND TEAM!!!!

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.

I hands down recommend Abbott Appliance. I have a GE stacked washer dryer unit. The spin cycle on…read morethe washer stopped working. They walked through the issue and the possible fixes with me in the phone. They suggested that I consider getting a new unit rather than try to get this one fixed as the possible fix would cost at least half of the cost of a new unit. I appreciate their transparency rather than coming over and charging me a fee to diagnose the issue and suggest the same solution.

Money is a finite resource for all of us. The spin cycle on my washer is not working I spoke to…read moreBruce this morning and we walked through the unit I have and the issue I am facing. Bruce was honest about the work involved and suggested I consider a new unit as the cost to do the repair would be more than 50% of a new machine. He also answered my questions on what brands to consider for the replacement advising me to avoid certain ones for quality issues and problems with getting them services. I called Abbott Appliance because they are local small business. Bruce taking the time to help me is why I will continue to support my community businesses. I appreciate his transparency and patience when answering my questions. I'll recommend Abbott to anyone who needs their appliances serviced.