I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

I'm a mortgage broker, and I was introduced to Julius by one of my clients who uses him as their…read moreinsurance agent. In my business, one of the most important things during a home purchase or refinance is speed, communication, and service -- and Julius absolutely exceeded my expectations. From the very beginning, I was blown away by how responsive, knowledgeable, and efficient he was. After seeing firsthand how well he took care of my client, I started referring more of my clients to him whenever the opportunity arises. Whether it's residential or commercial insurance, I know my clients are in great hands with Julius. The feedback I continue to receive from them has been incredible -- they consistently mention not only the outstanding level of service, but also how competitive his pricing is. I think it speaks volumes when another business professional is willing to confidently refer their own clients. I highly recommend reaching out to Julius for all your insurance needs. You won't be disappointed.

Julius was very helpful and thorough.. he explained all the coverage options in detail.. One of the…read morebest insurance agents I have worked with!

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

Fantastic agent, cannot recommend enough. Ive worked with Mark for years, and am always blown away…read moreby his responsiveness, professionalism, and earnest drive to help find the right solutions.

Mark and his team are super helpful and very quick to respond to any questions or concerns via call…read moreAND TEXT! We moved from a different agent and have been very happy so far with everything. Thanks!

My insurance randomly cancelled our home insurance policy without notifying me. So I reached out…read moretoe them to try and get a renewal. Fortunately for me, I reached AIS Insurance and was connected to Todd Ullman, a sales rep. He was absolutely amazing in helping me find the lowest pricing available, walking me through the process, and answering all the questions about sewer lines, solar panels, coverage, and mandated requirements to have insurance. He was able to help me cut down our original quote by a few hundred dollars. Most of all, he was super patient and really helped ease my concerns when our insurance suddenly did not renew. I would definitely recommend AIS Insurance and Todd to all my friends and family.

The pricing I received was great and dramatically lower than the other quotes I had received…read more Unfortunately, the follow-up from my sales representative, Jonathan Garcia, CA Insurance License #0D97893, was extremely disappointing. We spent more than 45 minutes on the phone putting the quotes together, and he said he would email me all the information so I could review it. I never received the email. I called twice to follow up and eventually reached someone else, but she was unable to access the quotes. After investing that much time, it was incredibly frustrating to feel like the entire conversation and effort had been wasted. You should not have to follow up multiple times just to get the information needed to purchase an insurance policy. If the pricing had not been so competitive, I would have walked away. Thankfully, I later chatted with Cheryl, who was amazingly helpful, responsive and a pleasure to work with. She deserves five stars!

After my longtime State Farm agent retired after serving the community for 40+ years, I was…read moreautomatically assigned to another agent who was unresponsive. I decided it was time to find someone new, and I'm glad I found Scott Stevens. Scott is honest, clearly explains pricing, coverage, and your options, and works with you to find the products that best fit your needs, and not what benefits him or State Farm. He's also incredibly responsive. If he's out of the office, he lets you know who's covering, so you're never left wondering why someone else is reaching out. Great service, great communication, and someone I look forward to working with for years to come.

We want to take this opportunity to share our comments and let everyone know how pleased and…read moreimpressed we are with our State Farm agent, Scott Stevens. We had several policies (Home, Auto, and Life) with a different State Farm agent in northern CA. We made the decision a couple years ago to move to an office closer to our primary residence in Woodbridge so we could visit the office and have a closer relationship with our agent. Scott did a thorough walk-thru of our policies, listened to our needs, and made sure everything was exactly what we needed. He identified several opportunities for savings and helped us evaluate and mitigate a number of risks. Scott has stayed in touch on all requested follow-ups, and he has taken the lead to ensure everything on our to-do list moved forward to completion. All this was done without any pressure to buy new products or services. He is truly the best State Farm agent we have met, and we could not be more thrilled with the personalized service from him and his staff. We highly recommend Scott Stevens.

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

We had a great experience working with Lawrence Ku Agency, especially Tiffany. She listened to our…read morepriorities, explained our options clearly, and helped us find coverage that best fit our needs. She was knowledgeable, responsive, and a pleasure to work with. Highly recommended!

I've been with Mercury for over 25 years. They are great! Jess Lopez is the account manager that I…read moredealt with. She's awesome.

Robert Marquez goes above and beyond. He has been my insurance agent for years and has been with us…read morefrom the very beginning until now. He always checks in and follows up to make sure everything is okay. Whenever I have a question, he gets back to me quickly. He is very reliable and always treats us with kindness and respect. We truly appreciate all his help and excellent service.

Alex Zavala provides exceptional and quality service. She is very knowledgeable and caring. Over…read morethe many years of business with State Farm, it is her outstanding and committed customer service that sets State Farm above the rest.

Krista was very helpful and accommodating. I always feel respected and taken care of whenever I…read morecall Ryan Steven's office and speak to the professional office staff.

I love AAA. I have always had amazing experiences with AAA and this visit was no different. I came…read morein to renew my car registration and it was so quick and easy. They were busy but I got seen within 20 minutes. They were so nice, welcoming, patient, and helpful. This location has good parking, is near stores and restaurants, is clean, organized, and decorated well. Thank you!

I've been a loyal AAA member for many years, which made this experience especially disappointing…read more Judy Clark identified herself as the Branch Manager at the Irvine office. Unfortunately, she was dismissive from the start and did not take the time to understand the unique circumstances of my DMV transaction. Rather than listening or investigating further, I was simply told I was wrong. It's perfectly acceptable not to know every nuance of DMV procedures, but it's not acceptable to dismiss a member without taking the time to verify the facts. I expect better from AAA. I hope the Irvine branch invests in additional customer service and DMV process training so members are treated with the respect and professionalism they deserve.