We have been having issues with our Boiler heat for a long time. I called and spoke with Matt and I let him know our issues, our heat was going off at night and we were told in the past there was a venting issue also. He immediately arranged the schedule to come the next day. Grant found the issue and fixed it along with the venting issue the other company could not fix after many visits (and could not come for 3 weeks when our heat was going off). If I could give 10 stars I would Grant and Matt are awesome as I'm sure all of their crew is. Customer service and knowledge A++ read more

I had the best experience with the tech Aaron today. He was polite and respectful. He was very knowledgeable about the type of fireplace I had. He reviewed the problem and determined the line was clogged. When that did not work he decided to blow the other line and the issue was resolved. Thanks again Aaron for your professional and knowledgeable work ethic. I will use The Janes company for my future needs. Nikita & Sean McCreery read more

Top floor wasn't heating and Darian fixed it right up. Darian called before getting on site, was masked the whole time and very professional. Even took his wet shoes off because it was raining outside. He replaced a few valves, drained the system and made sure we knew how to adjust the valves ourselves. Excellent service! Much thanks to Darian, he's an asset to the company! read more

On the weekend our boiler and radiant floor heating system died and we lost heat and hot water. It is now Tuesday noon, and the system is back up and running, thanks to Janes Co's efficient scheduling and their professional technician Jesse. Throughout the process, from scheduling to the repair, I was very satisfied with their service. Yes, their price may be on the expensive side, but every time we worked with this company in the past several years, their technicians were prompt, knowledgeable, efficient and courteous, and patient enough to explain things so that we can learn. When we need a prompt reliable service, we would always call this company. read more

Josh and Aaron sorted out a new tankless for my 3 bedroom condo in Magnolia. it took them 1.5 days, the install looks awesome and the new water heater doesn't leak into my radiant anymore causing temperatures in my house to be high all the time. looking forward to a lower gas bill too. They also did a custom manifold for my split level radiant that will allow me to dial back the temperature in the top floor since my place was only built with 1 thermostat for 2 floors. Anyway. Janes crew were professional and even removed there shoes when they came inside! read more

Installation and collecting your money great when it's a new sale. Service is horrible. About a year ago, I had a new radiant system installed. Flawless. Fast forward to today... no heat since Saturday and they can't come out for another 9 days?!!! Really? I called again today to get someone to come out at the end of the day. Will see if they come though. Will update the post should they make it out. It's unacceptable to go without heat for almost 2 weeks. Update. The came out and resolved the issue, after a bit of persistence. Thank you read more

After returning home from vacation to a frigid house in the middle of winter, the Janes company was able to schedule me in promptly (even though they are a couple of hours + a ferry ride away). The best part - Jesse! He was able to troubleshoot my problem and got me up and running in no time. He was also able to answer all of the questions I presented him with and thoroughly explained the inter-workings of my system and the replacement parts involved - all while being super friendly and professional. When the time comes to schedule my annual maintenance, I will be requesting Jesse! read more

Why do they install non oxygen barrier pex on their jobs? My aunt is one of the many victims to this. Non oxygen barrier pex significantly shortens the life of most radiant heating systems as it allows oxygen to enter the pipes. Most all boiler heating systems use cast iron pumps and some times a cast iron boiler. By having the oxygen constantly getting back into the system basically rusts the cast from the inside out. 100% would not recommend and amazed that they don't have a class action lawsuit out against them as they've installed thousands of heating systems that fail within the first 10 years read more

The pilot light in my 118 year old boiler had gone out and would not reignite. Janes is one of the only local companies that still services a boiler like mine. If it could not be fixed, that would mean a huge investment and headache on my part - replacing the furnace and asbestos abatement, so I was holding my breath to see if it could be fixed. It's the first time I've had this problem, after living 40 years in my house. Technician Aharon arrived exactly as scheduled. It took some ingenuity and patience on his part to figure out a solution, but he did. Thank goodness! Everything is now working as it should and my furnace and I are extremely grateful. I said I must be one of his most grateful customers, and he said no, that would be those who call when it's the dead of winter and they don't have heat. : ) And - the service was very fairly priced. Aharon was personable and great about answering all my many questions. Thank goodness Janes is there! read more

We had Jesse from Janes Radiant Heating come to our house last Friday to do the annual check on our Rinnai tankless water heater and Jesse goes well beyond the extra mile to check everything from connections, pipes, and then disassembles the system completely and cleans and check it. Plus, any parts that need replacing and also replaced. Then, Jesse gives you an assessment and advice you can both understand and use. Believe me, this is what gives you the confidence you made the right choice in both Janes and that you got Jesse to do that work and lastly that you can be confident you water heater is going to work correctly. Thanks, Jesse. read more

A huge THANK YOU to Matt at Janes Radiant Heating in Oak Harbor, WA. We needed an inspection of our whole system ASAP and Matt arranged for one of the staff (thanks Greg) to work later than normal. Greg found a few problems, fixed them, and validated that the system was fully functional. The service people at Janes really know their stuff. I recommend them 100%. read more

John came out today and fixed our problem for a fair price and was super friendly. I really appreciated his candor and how quickly they came out. Thank you! read more

Greg has been out several times and his work has been excellent... knew exactly how to troubleshoot our issues, and kept us in the loop on what to expect. Knowledgeable, friendly, professional and easy to work with... extremely straightforward and got the job done right. Highly recommend for HVAC or hydronic in-floor service! read more

My boiler quit working during a very chilly time of the year and the electrical circuit in my 110 year old house can't manage more than 2 space heaters at a time so I was freezing and my y kitchen went below 50 degrees at one point. I called a company a family member had used, but was not comfortable with the less than friendly voice on the phone. So I called James and was so grateful I did. Louise was so friendly anf helpful and I was so glad I had found them. Thankfully they sent out Grant, a very experienced technician very skilled in radiant heat systems among others, and he worked his magic and got my radiators to kick back into gear and got my boiler back on track. Thanks Grant and Jane Radiant Heating. You saved the day! read more

Janes Co. converted our oil heat system to an electric boiler for us on Bainbridge Island. Aaron was great to work with, provided a competitive quote, and helped determine exactly how much system we needed and where it should be placed (easily accessible now at the bottom of our basement stairs rather than under the house where the old boiler was). The technician who did the install, Shawn, was knowledgeable, great to work with, and executed the system install and pipe work very well. We now have a brand new system that provides excellent heat to our radiators throughout the house. read more

I've been a customer of The Janes Company for 13 years, and have always been pleased with their level of service. Today, Jesse came out to deal with an issue with my Combicor cycling on and off. He immediately diagnosed the issue and replaced the faulty part quickly and efficiently (and for less than I was quoted over the phone). Also, I am paranoid about COVID, so hadn't had anyone in my house (my safe bubble) since the pandemic started. I was very nervous about what to expect, and without him knowing my concerns, he made me feel very safe, from wearing his mask the entire time (and correctly), to going out of his way to not touch anything he didn't need to (my credit card, etc.). I really appreciate him, and if he is the tech they send out every time in the future, I'll be one happy camper. read more

Throughout the summer of 2014 we obtained at least a half-dozen proposals for the replacement of our home's antiquated propane-fired boiler, and to make our associated radiant heat system throughout our three floors function optimally. We spent several weeks having different company representatives come inspect our house, sometimes repeatedly, to assess our existing installation and how it might be best modified or replaced. We also investigated various alternatives (e.g. ductless heat pump systems). While economy was certainly a primary consideration (and in this respect, unbelievably, one well-known vendor proposed to us a replacement system costing over $80,000...! Needless to say... rejected!), we also wanted a reliable, state-of-the-art, fully integrated system, and not just some bargain-basement, short-life replacement set of equipment. We ultimately selected Janes Company's proposal, as we felt they understood our existing, rather byzantine, radiant heat system the best, and they offered the most sensible and reasonable upgrade solutions. Though a bit more expensive (since our separate propane-fired hot water heater did not then need replacement) we opted for the Janes Company's proposed option of a system to use the new "triangle tube" boiler to also provide all our household hot water needs with a boiler-fed tank, eliminating the old separate water heater (we felt the long-term cost savings, and the elimination of the other open-flame pilot-light still lit-up in the old water tank, well-warranted the investment). The Janes Company technicians that came to our house were great; not only were they very knowledgeable, but they were also very courteous and considerate in their comings-and-goings and throughout the installation process. I then received a thorough tutorial on the function of the system after they were finished with all of the replacement process and the re-charging of the radiant heat system. It has been a whole winter now (about six months since we first turned our upgraded radiant heat system on), and we are about to switch the system off (as usual) for the upcoming year. We are very pleased! The system has worked from day one with no issues, has provided us continuous heat and wonderfully consistent hot water, and seems to function much better than the legacy system we inherited when we bought our house. I plan to continue to engage Janes Company to provide the (rather nominal) annual maintenance to keep our new system running in fine operation, too. Well done, Janes Company, and our sincere thanks for a fine solution for our needs! read more

Janes Radiant Heating - Janes-installed "Triangle Tube" boiler and associated hot water tank - Heating & Air Conditioning/HVAC Near Me - Mukilteo, Washington

Janes has serviced our system since they installed it almost 20 years ago. They have been very helpful over the years. Jesse just serviced units in our condos and provided prompt, efficient and knowledgeable service. Hope we can get him every year. Not as happy with Bradford White product. We are on our 4th tank. One failure was an obvious manufacturing default, but they refused to replace even though failure date and tank appeared to be within the serial numbers and manufactured dates they were supposedly replacing. Wish there were options to BW! read more

Service friendly. But it doesn't mean worth the price for the service. We had Janes company to fixed our Triangle Tube boiler. Huge cost to fixed the ignitor ( parts $50), they charge $169+tax, and labor cost $240 first hour visit. Basically $500 to fix ignitor. 3 times prices of the part..thats ridiculous. ..After 3 months the ignitor broken again, called them again and talk to Barry, he said we need Venturi, and quote about $450+tax and labor cost..which about $1000 to fix.. but this time I will not fool by them, so I search online for the part it cost $100. 4 times mark up price...so I learned from big price.. read more

Jesse had suggested that my boiler's ignition/thermocouple assembly was looking pretty old and it might be a good idea to replace it now (when not needed) and be ready this winter. He came by yesterday, replaced it, and now I've no worries about heating when it's cold outside. Thanks, Jesse! read more

This is almost unreal to get a quote or business to them. Got them to take a look of the item to fix or replace and almost like pulling tooth to get a quote. If you are too busy or not interested to take my business then say so. Whoa. SMH. read more

Had a boiler problem and Grant fix it the next time after diagnosing the problem. The only reason I didn't give them a five star rating was that I felt their labor costs were a little high, 320 dollars for the first hour. But after the horrible service I had with Beck's heating I was willing to pay it to fix the problem right. read more

I have been trying to get a tech to come out for literally 2 years. Last attempt asked to have a tech come out at their convenience during summer to evaluate a system they installed. The tech manager said he would schedule me. Have not heard from since. Be very vary of this company despite BBB shield and good reviews. Most people I speak with have had bad (expensive) experiences with them. read more

Have been a customer for over twelve years, they never fail to impress. Most recent call, annual flushing and calibration, no exception. Field technician, Jessie, carefully explained his finding, which matched our latest heating symptoms. After parts replacement carefully went through the finished work order and invoice. Left everything clean upon completion. Fairly priced parts and labor component. read more

We had Janes in to fix our broken water heater. This involved about 4 visits over 30 days and as a result we were without hot water for much of July. Our boiler was a Buderus boiler and its not clear how much the tech knew about these boilers. He replaced multiple parts in succession - first a control panel, then a blower, then an igniter across several different visits. As well as being slow it was also expensive as Jane's has a policy to add high mark-ups to the cost of parts. (They say most companies do this). My recommendation would be to have the tech tell you the part you need and then order it online. As well as being a lot cheaper it will actually be much faster than their ordering process which was not fast. We raised our concerns with the business owner and to his credit he did make it right for us eventually. My main lesson from this experience is that the best approach is to have a regular maintenance contract in place with a company that offers these. This way you can proactively get ahead of any issues and in addition most of the contracts come with free 24 hour call out service. That's really what you need when your water heater goes out. It will be a much better investment in the long run. read more

Excellent customer experience from Jesse M. at Janes Company. Our tankless water heater broke last week and we tried to get help at Home Depot. We didn't get the answers we we're looking for to repair or replace our broken water heater there. We then called Puget Sound plumbing and heating and they quoted us close to $6,500 to replace our unit claiming it was a cheap model. Alternatively Puget Sound plumbing and heating also quoted cleaning and servicing our existing unit at $750-$1,200. Deciding to get a second opinion, we called Jane company and they sent Jesse the same day. He was able to service our water heater by dissasembleing and thouroughly cleaning the unit. All of this cost a little over $400 and now we have hot running water again. Jesse was very knowledgeable and professional, he clearly knew what he was doing and was able to explain every step of the way. We will be using Jane's Company for future service calls on our tankless water heater when required. read more

Aaron from Janes Company just came to fix our hot water heater. I was expecting to hear it would: 1. Be days before I could get a hot shower, and 2. Cost my ex husband a kidney. Aaron had the problem assessed in two minutes and was working on a solution (the mixing valve). In less than ten minutes, I had hot, not lukewarm, water. Aaron was fast, professional, and beyond competent. He explained everything he was doing thoroughly. I highly recommend him and Janes Company. Best plumbing experience I've ever had. read more

I completely agree with the other reviewers, This is a terrible company and always take advantage of the situation (because they know you are desperate about getting your hot water back). They charged me 200$ for a 5 minutes of service call without prior notice. I didn't know who to call and I called Jane's heating as they installed the heater. I can only curse my builder for using this company. after reading the review on yelp, I reached out to Bel Red energy solutions, first of all the service call is free, second they are very professional and did a very thorough assessment and quickly outlined that the reason for a heater failure was due to improper installation otherwise the heaters are usually supposed to last 15 years or more and they don't see this happening that often. I called Jane's heating to complain about the service charge and tell them if there is anything they can do as it failed due to improper installation, I got to talk to the manger Tom, oh boy, talk about being un professional, he told me that the service call was 33 minutes as opposed to 5 minutes I suggested, as he has a GPS to track it, and I told him the plumber stayed his van after he was done with me. He thought I was over reacting and $200 for the service was all fair. and he wanted to charge me another 1400$ for replacing the heater. at that point I knew that wasn't the company I wanted to go with that's why I called Bel Red heating. I would never use this company for anything in my house. read more

We used Janes Company to install our radiant heat and provide our hot water for home. they have serviced our system for the past 6 years. the last few years we have had some boiler issues and after numerous times of troubleshooting and service calls, it was recommended to replace a heat exchanger and or the entire boiler/hot water Noritz unit at a cost of thousands of dollars. I decided to get another vewpoint and got a factory certified installer to come and look and he did the simple task of cleaning the fan and resetting the equipment to the factory recommended standards and we are up and running again with just a simple maintenance/service call. yes, the company has been good to deal but not impressed with the service knowledge. read more

The technician spent/wasted two hours running water from the tap that was frigid. Finally he had the temperature up to tepid, and announced that this would be as hot as the water would get while our hydronic heat system was on It took persistence from us to get him to replace the needed part in order to get tap water of 120 degrees. The part is listed online for $76 but he said they will charge $400. We will not allow this person on our property again read more

UPDATE: Barry from Janes reached out to me today re this impasse. Having only just heard about it himself he very kindly offered to re-price this part at the going retail rate of $250 and adjusted the invoice accordingly. That was a man-up move if I ever saw one. As a mentor once told me, it matters not how far one falls, but how high you bounce back from it. Kudos Janes! I have a rental in Bellevue and the furnace stopped working. Janes has worked on this unit for us in the past. Gave them another shot this time. Big mistake. First, they now charge $230 just to come out. Another $170 per hour after that. The problem as it turns out was the computer board. I looked this up online and found a number of sources that sold it for $250. Janes? Nearly $600. The $230 just to come out basically compels you not to get a second opinion is that becomes a sunk cost that you can't recover. If this were just for myself I would've gladly thrown on some extra blankets and waited for a second opinion. My tenant had already spent two nights without heat and I was determined not to make it a third so I caved in and had Janes do the work. All told, the part and labor nearly $1000 - for a part that could easily be obtained for only $250. I'm embarrassed to admit publicly that I gave them this money but if it keeps you from avoiding a similar fate then I do so with my head held high. read more

There's nothing worse than feeling cool air coming out of your heater vents, but their tech--Jesse--made it all okay. He was able to troubleshoot the problem with my Bradford White radiant heating system, modify a part to fit and save me the expense of some new plumbing, and get the system running better than it has in a long time. He was courteous, diligent and thorough ... and did the best job of describing the system and its operation that I've ever received. I hope I don't need to contact Janes Company in the future, but that's not because I was not impressed by Jesse and their service! read more

Had a service call today with Jesse from Janes to try to sort out our Rinnai based radiant heating system. He was very helpful and took the time to explain all the work he thought was necessary including replacement of some components that had probably failed years ago and were missed by our now former service firm. I would recommend Jesse and Janes for tankless systems. Thanks. read more

I can't thank you enough Janes Radiant Heating company and its staff. I had a tankless unit installed by another company and within 2 years it stopped working. They sent out several technicians to fix but couldn't get it to work. Finally they hired Janes Radiant, no further communication from them (company that installed) after that. Several attempts, on going issue for months without heat and hot water, our unit couldn't be fixed but Janes Radiant always kept me in the loop while I tried to reach out the company that originally installed it and no one got back to me. I was so frustrated in the winter months with 2 kids and no heat or hot water. Janes Radiant was able to get their boss involved, took further step, went above and beyond reaching out to the manufacture to get them replace us a new unit. After months of frustration, I'm so grateful to come home to a warm house and could take a shot shower. I want to shout out to LOUIS, she always kept me informed. A big THANK YOU Janes! read more

My husband and I bought one of their systems two year ago. For our log home. We were asured it would be energy efficient..NOT true.we live in Michigan and our normal electric bill for Oct to February was 160-190 a month( with our wood boiler).since putting in Jane's system our electricity bill Oct to February is 500-800 a month. Our monthly budget is 400 a month with a Sept balance of around 900. When we retire we will not be able to pay this on a fixed income.when I called Jane's they did not seem to care and I was told " well you will have to use a budget system for your bill". read more

I can only say that I regularly curse our home builder for selecting Janes for the radiant heating system in our new home. The system has NEVER worked properly from new and the customer service is infuriating. Problems: 1) System loses water and gets regular air bubbles, which causes two issues: the pipes gurgle very, very loudly whenever the system turns on, which wakes my infant son up most nights as the valves are in his bedroom closet (yes, I did figure out this was what is waking him up). This also causes unpredictable heating throughout the house, since air doesn't heat the floors. One day the tile floor is nice and warm and the downstairs hallway is 70 degrees, next day it's like walking on ice and you need a sweater. Awesome. 2) We get inconsistent hot water. This problem shows up more in the winter (joy!), I'm assuming because it has something to do with the heating being on at the same time (?). Happens throughout the house - we will be showering, or washing dishes, or bathing our son and suddenly the water is icicle cold. No warning and no warmth at all - as if the faucet is instantly turned all the way to cold. Lasts 30-60 seconds until it gradually heats back up. Can happen multiple times during a 10-minute shower (for example) and is not caused by using other appliances at the same time. So will they fix it? ha! Customer Service is non-existent. The service "manager" is one of the rudest and most unprofessional people on the planet, and that's when he's available or will return your phone call at all (about 50% of the time). I cannot fathom how he has attained and held the position he is in - I can only imagine he's a family member of the owner. But by being a pest I did get their service people out at least 5 times in the first year (all under warranty). Each time the guy fiddled with things and pronounced it fixed, but obviously it wasn't. And now in our third winter still isn't, and we're officially out of warranty. Nevermind that we've had the problems since new and it still isn't fixed - they want to charge us to do anything else. Called to talk with a manager but he never called me back (shocker). Called to talk with the owner and he did call me back, but over two weeks later, and blamed all the problems on the builder (of course our builder says that's ridiculous, which I believe since Janes installed the system). And then he basically told me they won't do anything until I can prove it's their fault. How do I do that? I don't even know what I'm trying to prove! Am I a plumber or in-floor heating professional? Do I pay to have some kind of independent consultant come out here?! So here we sit in luke-warm home with a substantially sub-par "high-end" heating and hot water system. It will cost me more in time and money to sue them than to get it redone or fixed by someone else, which I can't afford right now anyways. All in all we got completely screwed by Janes. I cannot communicate how strongly I recommend you NOT to use Janes. read more

I would not recommend this company. They are unknowledgeable when it comes to warranties. They offer only temporary repair solutions instead of permanently fixing a problem. They also tend to charge a lot more. They quoted me $1,400 and I found a better company to do the same work for $895, in a quicker timeframe. Shop around before you select this company. read more

Called them to look at a broken boiler; they quoted a $75 travel fee. Later, they upped it to $150, plus $220 an hour to look at the system. The tech, while nice, arrived very late on Friday. He said he understood we had no hot water or heat and would call in so someone could give us a replacement quote asap. No quote Friday, nor over the weekend. I called on Monday and the receptionist said someone would call us back in 20-30 minutes. No call, ever. We moved onto another company and I'm glad we did. These systems are spendy. read more

Okay...I have to back off my outrage a bit after having a long conversation with one of The Janes Company managers. After posting my reviews I received a call the following day to review my concerns. Turns out that after discussing the situation they face when doing warranty replacements some additional costs are justified and make sense. The additional costs included inbound freight for the replacement tank, which they have to actually purchase upfront from the manufacturer, then they have to apply for refund and wait three to four months for the credit. I am a business owner as well and understand that the total costs include more than just the replacement unit and now I understand that their warranty business has much higher overhead than regular plumbing work. In addition tying up $4000 for three or four months definitely has a negative impact on cash flow. We discussed their typical charges for work and they are more in line with what I would expect to pay and therefore I have revised my rating to 5 stars...I was impressed by their staff all along and even more impressed after their response to my complaints. Ben read more

Great experience working with these guys. Very friendly and willing to answer as many questions as necessary. I am very pleased with the service provided and would definitely recommend them to anyone looking for radiant heat! read more