We just wanted to give a shout out for Radiology nurse Laura…read more On April 22 my 87 year old husband underwent a suprapubic catheterization at Emerson Radiology. His nurse Laura rated a #10 in every aspect of nursing. She had a way of blending knowledge, efficiency and kindness to make this a comfortable experience for my husband. Our thanks to her, P&K

Emerson flagged my review from years ago so I'm rewriting to clarify that I've been there, several…read moretimes. We live in town and I've had to visit multiple departments, including the ER for both myself and taking my parents. In the 10 years or so since I first left the review, I can honestly stay I stand by my original assessment. If you, literally, don't think you'll survive the drive to Lahey or Mass General then certainly go here. Otherwise, do whatever you can to get to a better hospital. Aside from my own 1-star experiences, I've heard multiple stories of similar experiences of close friends and immediate family getting grossly misdiagnosed by Emerson. Most recently they sent a friend home after a CAT scan with a "concussion" which, fortunately, the Lahey Clinic almost immediately discovered were severe brain lesions. My father was in a car accident where Emerson missed a broken back and concussion - again, fortunately, caught days later by another hospital. It's unfortunate as we live about 2.3 miles away but between our experiences and local paramedics recommending other hospitals, it's simply not worth stopping unless absolutely critical. (Side note: Yelp's, "Not Recommended" reviews for Emerson are worth a read.)

I see Dr. Marchese who has been really helpful, but the receptionists here are very unprofessional…read more I broke my tibia and needed an MRI for my knee, but the receptionists ordered it for my tibia rather than my knee. I know this is a small mistake, but I cannot drive and each time I need to go to an appointment I have to ask someone to drive me, so that was unfortunate that I had to schedule another MRI. In addition to this, the MRI facility communicated to me that the mistake was made, rather than the hearing from this office that they had made the mistake and explaining why I needed another MRI done. I have had other experiences with this staff as well when scheduling tele-heath appointments. The receptionist scheduled my tele-health appt. for 4:50 but when the time came and passed, I called the office to double check. When I got onto the phone with a receptionist they told me that 4:50 is not actually an appointment time, but rather as estimated time based on when the DR is finished with his appointments for the day. That was unfortunately information that should have been told to me when "scheduling". I know these aren't big instances of miscommunication, but they are enough for me to be wary of the care I receive here. Will something be ordered incorrectly again? Is my time being valued as a patient there?

I had the unfortunate experience of slipping on ice and landing on my left arm. Needless to say,…read morethe pain was excruciating so I ended up in the Leonard Morse ER. The ER doctor examined my arm and X-rays were taken and it turned out I had a radial neck fracture. He placed my arm in a splint and a sling and told me that I had to see an orthopedic doctor and that I would have to wear a cast for six to eight weeks. As you can imagine, I was not very happy about that. Enter Orthopedic Associates of Marlborough. Dr. Hangen and his staff were incredible! Dr. Hangen was calm, kind and gentle with my injured arm. He told me that due to the way the arm had broken that I would not have to wear a cast, but I had to do range of motion exercises at home in order to help the arm heal. I was ecstatic! I had my two week follow up visit this week and my arm is healing nicely. I can now drive again and as long as nothing changes, I don't have to go back for another follow up visit. The staff at Orthopedic Associates of Marlborough were all caring, compassionate and professional. I wish I could remember all their names to thank them individually, but Karen, Mary Beth, Kat and the woman who took my blood pressure and temperature were all great, as is everyone who works there. I don't want to experience any more broken bones, but if I ever do, you know who I'll be calling first!

dr pearl was very condescending and did absolutely nothing for me , sent me home with the…read morerecommendation for mental health medication. wouldnt help with any problem of my pain (for reference im in a wheelchair and cannot walk) and laughed when my mother asked if she could do anything today, she said "well i cant without a diagnosis " . very disappointed and dissmive.

From the owner: Pain Management Medical Practice, chronic back pain, chronic pain, chronic neck pain, lower back…read morepain Focus on regenerative medicine

Stay far away from the ER unless you're dying. Radiology sent me to the ER in a CYA move. Waited…read morefor 3 hrs and didn't see a single person taken back for help. Besides the crazy wait, the place is dirty and uncomfortable. Unless you're arriving in an ambulance avoid at all costs.

This is my first time here and I couldn't be more pleased. I had an ultrasound done and it was the…read morebest care I've had. The specialist was gentle and calm. She spoke clearly and answered any questions I had while attending to my needs and doing her job exceptionally well. Upon coming here, I always seem to smell something delicious. The cafeteria's mouth watering food travels through the halls! I'm so glad I found it and stopped in. I had a fantastic bacon cheese burger with fresh fries and I feel so overwhelmed with comfort and a full stomach. 5 stars for the hospital and 5 stars for James and his team in the cafe. Thank you for a great experience here!

Very good nurses, doctors and admistrative staff; really helpful and well organized. They help you…read moreto understand each step and they communicate well.

good nursing care. probably good medical care IDK it was efficient and I was asleep... providers…read moreneed to improve results letters and fix billing I have had several colonoscopies here; I have to go more often due to family history. My last appointment was efficient to the point of feeling like an assembly line, which the excellent nurses can only do so much to mitigate. The doctor has seen me a few times before but this time didn't seem to remember who I was. My hunch is they have to get through more procedures per day these days... As long as they take out any precancerous polyps I would not usually care but: 1) the results letter just says you have a benign biopsy not what kind of tissue it actually was and my doctor says that matters and there is no patient portal to see for yourself and (2) they have a new pathology provider through Gastro Health who didn't bill my insurance properly and instead sent me various bills claiming I owed money. So I had to call Gastro Health and later I had to call my insurance company which was all a huge pain and time consuming

Dr. Noury treated me at the Marlborough Hospital ER for a bad dog bite to my face. I feared that I…read morewould never look the same. He was so reassuring and has the best bedside manner. I saw him at his Northborough office for follow up laser treatments. His office staff was so kind and efficient. I was always seen promptly and scheduling was so easy. I can say that my face looks like it did prior to the injury, which I feared was never possible, thanks to Dr. Noury's talents. I would give him a ten of of ten if I could.

Eu só tenho boas coisas pra falar sobre o dr noury,um médico super compreensivo,educado e…read moreprofissional no que faz,atendeu todas as minhas expectativas,Sheila uma pessoa maravilhosa me ajudou muito e muito simpática me ajudou muito nas consultas louryn também muito educada,eu super recomendo,muito obrigada por tudo!!!! I only have good things to talk about Dr. Noury, a super understanding doctor, polite and professional in what he does, met all my expectations, Sheila a wonderful person helped me a lot and very friendly helped me a lot in the consultations louryn also very polite, I highly recommend it, thank you very much for everything!!!!

Horrible experience, didn't have any instructions a week before my colonoscopy. When I called to…read moreask for instructions and what pharmacy to call in my prep; I was told someone would call me. Never happened. I called again after my prep-registration was sent to my phone. Was told my prep would be called in to the pharmacy. It was not. I went to the office the DAY BEFORE my procedure and was told the provider had not signed the order yet. I'm still waiting in the office. Just spoke to the office manager and was assured the script was sent to the pharmacy. I have grave concerns about the level of care with a place that is so mismanaged.

I would give this office a ZERO if I could. To begin with you have to check in yourself by…read morescanning your driver's license and all health cards, front and back and the scanner doesn't work!! There were 2 people right there at the office desk hearing me struggle with the check in and they wouldn't help! Finally I was seen by a NP, Veronica, who was so extremely rude to me I ended up leaving in tears. I was sent to this office by Emerson ER doctor after being admitted for gastro problems. Veronica asked me 3 times "why are you here?". I told her about my symptoms, she saw my labs and the doctor notes. After she asked me for the third time what my symptoms were, I said I had already told her. She told me I had an anger problem!!! I didn't say another word. Just let her type away and watched her leave in a huff. I will never come to this office AGAIN!

Had the most horrendous experience here from start to finish (now FCNE). We selected this place…read moregiven the good reviews compared to neighboring clinics. Everyone was so rude from start to finish. It was extremely hard to get in touch with the new patient coordinator to get an appointment. Met with dr Huang who, on our first meeting stated "you should consider egg donation as having a child may not be in the works for you"- (I'm 33, healthy, unknown cause infertility) given the time sensitive process of IVF, we proceeded w this clinic. Shannon the nurse sent incorrect preauth form to insurance, pharmacy had a hard time getting in contact with the nursing team which caused almost a 2 wks delay to obtain meds. We were not able to speak with dr Huang the entire journey, nurses were rude and also hard to get a hold of. When I came in for my saline sonogram, dr Huang was the performing provider and was so cold, she didn't say a word to me tho we only had our appointment a couple weeks prior. At the end of our journey, results were not what we had hoped for and at my follow up appointment, dr. Huang proceeded to speak about another patient, why she was upset with her care and projected her situation onto me and continued to recommend egg donation. She also suggested I go to other clinics such as Brigham and can bring back their recommendations to her and we can proceed with their plans which really took me by surprise given her years of experience. At the very end when I requested my medical records, it took OVER a month to get a copy of my records from Alicia who had such a nasty attitude and kept saying her workload was too big which is a crazy excuse. It took my husband to get involved for her to actually remain my medical records. Swapped over to another clinic and now having the opposite experience.

We came to Fertility Centers of New England for a second opinion after 5 failed IUIs, 3 failed IVFs…read more(2 chemical pregnancies) and 1 failed FET at another clinic. We had maxed out our insurance coverage at the time and were going to be paying out of pocket. Dr. Weiss was our primary physician and he has been wonderful. We primarily saw him in Westborough but did have a couple of appointments in Dedham and one in Boston as well. Having multiple offices made scheduling timely appointments easy, though some required a little extra travel. After the initial consult & testing, he recommended laproscopic fibroid removal surgery. The surgery went well and on its own, was life-changing for me as it ended years of debilitating monthly menstrual cramping. We were set to proceed with a round of IVF a few months later but life had other plans. We had to cancel that round of IVF and request a refund; everyone that we dealt with during that process was very understanding & supportive. We decided to proceed with IVF this year. Kelly, his nurse, was so caring & excited to help us along on our journey. Whenever I called the office with questions, I always received a call-back quickly. The nurses were friendly & polite; in the past at the other clinic, I felt like an inconvenience to them when I called with questions. I never felt that way with FCNE. The patient portal also makes getting your updates/ orders easy & understandable. The link to the medication injection videos were very helpful. We travelled to Reading for our egg retrieval and transfer both of which were performed by Dr. Plant. She was lovely; very enthusiastic & positive about helping us reach our goal. The anesthesiologist was informative & professional as well. The operating suite was clean & comfortable. Our first round of IVF after surgery was successful & I am currently 7 weeks pregnant. We have been released to the care of our OB but I will miss the care and support from Dr. Weiss, Kelly and the rest of the FCNE staff. I would highly recommend their services!