Don't do business with Janie and Jack. They have the worst customer service. They accused me of lying and did. It refund my order when I did not receive the products I paid for. Horrible customer service. read more

Was rushing to look for a formal wear for my son when I went to this store! I wasn't sure which one would suit best for a wedding when an employee helped me out and picked out the right size for my son! The value is well priced with how high quality is the textile and stitches! Also bought a cute bow tie to go along with the shirt and pants! I want to thank you for that attendant for helping and guiding me! read more

Janie & Jack Store - Children's Clothing Near Me - Santa Clara, California

A little bummed, went to store said they close at 8pm but got there at 7:15 and they were already closed, didnt update there hours on yelp and google. PLEASE UPDATE YOUR HOURS!! We came along way to your store and have a newborn with us so its not convenient to go all the way here and have your store be closed! read more

Janie & Jack Store - Closing an hour early!! Store hours are not updated! - Children's Clothing Near Me - Santa Clara, California

Super helpful staff. Cute and unique designs for kids Hate their return policy Also they need to add more varieties in boys clothing read more

Today (8/10/2021) the blonde mid sized lady working the register was absolutely rude. It was around 3:30pm... I walked in with my daughter and didn't greet us. She actually turned the other way pretending to look at something at the wall and fiddle with something at her register. I shopped in there for about 10 minutes until it was pointless because it was awkward silence of her pretending to be busy. They did have cute items for toddler girls, however because of the lack of customer service I did not buy anything. Maybe a coffee would have made her day better or if she hates her job so much maybe she should find another one. With Covid, a lot of other places are hiring. read more

Love this store! They have the most adorable baby/kids clothes with exceptional quality. I love how clean and organized the store is which makes it an easy an enjoyable shopping experience. Alicia helped me a couple of times and was super friendly. I don't shop here all the time, but when I do, I'm never disappointed. They always have sale items too so it's definitely worth checking out for a good deal. read more

PROS: This place is adorable. The clothes ARE a bit pricey, but the quality is well worth it. I've been to the Sacramento location as well and both stores have awesome customer service. I normally "try" to focus on the clearance items (which is pretty good both in price and in styles) but there's always that ONE time that I find something that I really like so I allow myself to splurge a little. Here's a little note that an employee gave us if you ever want to return something: Do it at the end of the day. With a high end kid's store, many customers pay with card so if you purchased your items with cash you either have to put the refund on a card or try your chances at the end of the day to get cash back. CONS: Be prepared to fall in love with EVERYTHING in this store! read more

This is the upper end line of children's clothing owned by Gymboree. The clothing is beautifully designed and often, border on the very prim and proper end. Definitely not for casual everyday dressing unless you're buying for kids of very rich friends. The clothing here is great for special occasions and for this type of clothing, does not cost ridiculously high. For gifts, they do an excellent job of gift packaging and wrapping. read more

Love to shop here for my toddler, it is a bit pricey but well worth it. Make sure to always check the clearance racks you'll find great deals. Not to mention the gift packaging is also great and very elegant! Also, this store is always very well maintained with great customer service. Asta luego Janie & Jack! Oh and p.s if you have a stroller it might be a tad difficult to get through. read more

Janie & Jack Store - Very nice gift packaging. - Children's Clothing Near Me - Santa Clara, California

I love Janie & Jack! Everytime I go to the mall with my lil man, I always drop by and see what's new and what's on sale. They have the cutest clothes in the most unique color combinations. My son owns a fair amount of Janie and Jack's clothing and he seems comfortable in them - not to mention ADORABLE! Their sizes are pretty good. Not as small as the European designers. The Janie and Jack's clothing also does not shrink as much as other children's clothing lines. The prices are fair (it's about the same price as Gap), but the big draw for me is the uniquely cute and preppy outfit for my lil guy. By the way, their girls line is oh so adorable also! They gift wrap BEAUTIFULLY!! read more

Great quality, adorable clothes at a reasonable price, especially with the good promos they have! Plus, the store interior is immaculate and easy to navigate. I can't ask for much more when shopping with a fidgety toddler! All the staff members are very friendly (shout out to Zack and Allison!) and offer great suggestions without being pushy. Returns are easy, too, which is an added bonus! read more

Cutest clothes for kiddos! Love coming in here and getting gifts for birthdays. 5 stars for their cute clothes but 1 star for their return policy or mailing policy. read more

This is a small, pricy baby clothing store scattered with a lovely collection of gifts. Other baby clothing locations in the mall include: * Babystyle (http://www.yelp.com/biz/CoVU0v5UMVZt7Ozmm-Cx0Q?hrid=lxvVnNWEqR4bV5ZGuQiRkw) * Naartjie (http://www.yelp.com/biz/3IZ60WtWNTMkVEhsEV2veA?hrid=RALAYsSTfnX0BlyhmRhcgA) * The Children's Place (http://www.yelp.com/biz/3F6QxbgbVp8V2zIGcRFiHQ?hrid=UZoj0wX2dxFpvNxBUBBwhg) * Hanna Andersson (http://www.yelp.com/biz/hEEQda4X-IYtMAgtl8RQMw?hrid=uq8cQnX9TLvhJchAqLR0Mw) * Pumpkin Patch (http://www.yelp.com/biz/rC5yT8sExum5YHgMM3L_sQ?hrid=sKhkfmDzWJCh_FvpeVfIuQ) * Baby Gap (http://www.yelp.com/biz/hhKkOnCidBJQZIKdR9L4qw?hrid=KCobrO__1AGbhWT-BmBthQ) read more

The person working the late shift last night didn't even greet us when we walked out or acknowledged us. We were interested in some baby overalls and me being pregnant could've used the help. read more

I stop by this store in valley fair at 12:15pm on 12/9/2020. I had previously purchased 4 items for a toddler girl, all tickets were attached to items and were new. I wanted to returned because too small. Lady who helped was very unfriendly and not helpful, she said was the Store Manager. She did not want to return my items and provide me with my reimbursement back to my bank card because did not had my receipt with me. She Only wanted to provide store credit. I had to go find my original receipt, but when purchase, they only gave me a gift receipt so she still did not want to make a refund. This is terrible Customer Service read more

i havent been to this janie and jack, and seem to always miss it when heading to the apple store, but made a visit last night. it's a bit small, but i think thats the case with most janie and jacks. clothes are cute and a bit pricey, but they always seem to have a good 1/3 of the store on sale. score! very cute children's clothes, and you can tell its great material! i thought the store would be too small for mothers and children, but a lady was pushing her stroller through the walkways perfectly, so not too crowded. read more

minus 1 star for prices originally bought stuff from the website. then ran across the store live. from the website, stuff seems cheap b/c comes in plastic and everything is made in china the store looks expensive! stuff looks great... they have SF location now. read more

Great store for kids fashion. New styles arrive weekly. Prices are fancy though. Great place to purchase gifts for any occasion. They wrap it up real nice! read more

I really liked this store. I found so many cute outfits for my son here. It is slightly more expensive than Babies R Us, but the clothes are definitely cuter and are better quality. I am definitely buying my friends that are expecting gifts from this store. read more

Buying from Janie and Jack online was not a good experience for me. I listed 2 addresses, billing and shipping. Even though their confirmation e-mails to me listed the correct address', they sent to the wrong address, their tracking was not available for my purchase and I never received the package after waiting 11 days. Very disappointed as this was a gift I purchased far enough in advance to receive on time for a 1 year old bday. Called them 4 different times and they told me each time that I would just have to continue to wait for package. They did take responsibility for messing up the order and not being able to track, but would offered no other compensation other than I could reorder...and they would charge my credit again. I said no thank you and that I would not do business with them again. read more

CLOSED - the Stanford store said they will possibly relocate to Santana Row. That being said, great quality but exorbitant prices. Wait for end of season sales read more

Excellent quality clothes and good selection for children's clothes. Customer service is also good. Their prices are on the higher end but well worth for design, durability, and quality. read more

so so sad... It is closed. It is my favorite kids clothing store, and drop by evey time in the mall. Hanna Andorsson is good quality too, but J&J is more elegant and adorable. read more

My favorite store to shop at for beautiful children's clothing. I have had excellent luck here. The sales associates are helpful, the clothing is always beautiful and I've had great customer service whenever there has been a problem. I will shop here until my kids outgrow it and still go back for gifts. read more