do not open credit card in childrens place with comenity bank, please dont!! comenity bank will purposely hide your bill and will drag your credit score so bad! and they will never resolve it. read more

The Children's Place - Children's Clothing Near Me - Santa Clara, California

The Children's place franchise has the absolute worst customer service of any retailer I have dealt with. I placed an order last night, hit submit, and realized I forgot to key the 20% off code. Tried to call customer service, they close at 5:00. This was about 6:00. Called them this morning and was told they would not adjust it. Not my first time calling customer service. I don't know why I bother. They have yet to be helpful. I spent almost $500 last night. Made my last purchase from them. I will return it all. read more

On 03/13/2023. I made an online order for my 6yr old daughter from the children'splace.com . The first order for my daughter, I had no issues, and the items are being shipping out right now. My problem is on 3/14/2023, I made a second order for my son, $566 worth of clothing approximately 55 items. My card was charged, and then less than an hour later I received an email saying that my 3 year old son's order was cancelled by there system. I was behind annoyed because these items was for him to have clothes to wear at school. I called customer service, and the rep states that my order was cancelled because their online order system recognized a pattern of unfamiliar spending activity, so the "system" cancelled my second order. It's funny because the system didn't recognize that I need a refund? They are funny, because that wouldn't even halfway rectify the problem their system created. I wanted my money back $566, I want to be able to reuse the "GET20" COUPON CODE, "THE $35 OFF YOUR NEXT PURCHASE" coupon code, that I got for my first EVER order, AND THE "25 PERCENT OFF the entire order" for opting into text messaging promotions, that I lost when you cancelled my second order. Also, I spent over 4 hours over 2 days picking out items, due to your slow website freezing over and over again. Children's place customer service told me that my funds should be back on my card by Sunday 3/20/2023. I'll update you if that doesn't happen. I had to dispute with my bank, and they said the process will take up to 90 days for dispute to be settled and to recieve a credit, if the pending transaction settles itself in the next five days, the pending charge of $566 should drop off and I'll have access to my funds. WELP WE'LL SEE. NOW i have no clothes for my baby boy and $566 less money to use, and have to wait up to 90 days to get.my funds back. The interesting thing is one of the items I purchased for my baby boy was a Juneteenth clothing graphic tee, so who knows why my order was really canceled, and I hate speculating, but maybe a hateful worker cancelled the items to be nasty, but the jokes on them, because I'm not buying anything else online. read more

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I am beyond upset!! I placed a order on the 2nd of Nov.. since placing my order my DELIVERY DATE HAS CHANGED 4 times!!! I gave the benefit of the doubt, but once i called to speak to someone i see now they don't care for the customer's frustration and make it seem as if my frustration isn't valid and totally dismissed it!!!! At the end of the conversation i was hit with a BYYYYYYYYYYE To end the conversation, yes that pissed me off more!! DONT ORDER FROM HERE IF YOU NEED YOUR CLOTHES BY THE FIRST DELIVERY DATE!! Cause it will change ‍ To the smart ass customer service agent!!! HIIIIIIIIIIIIIII (In annoying voice) read more

Customer service is the worst!! It took me over 2 hrs to get ahold of them. Constantly getting cut off and starting over. Fed Ex had told me to contact them so they could assign someone to track down my package. My package was supposed to be delivered yesterday. No show!! Fed Ex stated that they couldn't locate it. It say s Indiana but it's not there. Customer service will not do anything. I asked to file a return. They said I had to wait. They would not contact Fed Ex to help locate my package. read more

This company excels in first class service. Easy to order online MyPlace rewards has lots of savings and extra incentives for shopping and earning Ups SurePost in response to today challenges has met all challenges. Love when companies use Ups as the suppliers. Thank you for making our holidays successful CA SurePost and our regular order days on time. Customer service center is helpful and professional B2B Prestige in Services Bravery Honor Loyalty in customer fulfillment read more

I very small in size, so I thought I try kids size polo shirts for work! i ordred 2 shirts but they didn't fit so I return them to this place in the mall today! I walked in any this girl hanging or organizing clothes on the rack! I walked up to her and told her I have a return! She didn't say hi or eye contact! I opened my phone for her to scan the bar codeshe taked my phone and type something on her computer! I asked if scannning doesn't work and she siad she just need the ordr number! And she almost didn't hand me the phone...! I never was going to com eto this place anyway...! read more

I placed an order with Children's Place on October 22, 2021. There is NO tracking info and no one responds to email inquiries. Buyers beware! The Children's Place should be better than this. read more

I wish I could give a negative star. Ordered a dress for my daughter on November 11th for Thanksgiving. On Nov 13th it shipped. The tracking number says it's sitting in NJ. I emailed customer service. A week later they got back to me and said it is scheduled to be delivered on Nov 27th. It is now Dec 1st, still no package. I've emailed customer service several Times with no response! Do NOT buy from this business. Terrible customer service! read more

I am not the type of girl to put a business down na use things are tough on everyone right now but I have spent 20 minutes reading reviews and I can't express this enough DO NOT SHOP HERE. This place is absolutely unbelievable. EXTREMLY UNORGANIZED, they sent me the wrong order with my name on the package. Customer service is extremely rude and unhelpful. Get your babies clothes from a worthy place! I would leave a 0 if I could!!!! read more

* Update* It's 30 April and I still haven't been able to reach customer service via email or phone. WTH?! I've been shopping with TCP for nearly a year, but now I'm done. I placed an order April 14, 2020 (using my bonus cash coupons between April 12-22). I was notified at MIDNIGHT April 23 my entire order was unavailable and cancelled. I lost my order and all of my bonus cash. Two days later I'm still trying to reach customer service via email and the phone line. I've received nothing except and automated email saying someone will respond to me shortly. Customer service doesn't exist with this place. COVID-19 or not. My Easter order came in with no issues in March. I don't understand why I'm having all these issues now. read more

Never received order and they refuse to resend or refund - said I need to talk to usps or bank. So they literally said they'd rather I file a chargeback than help me. Horrible customer service!! read more

We place an order on May 7 - Received notification that part of it was on the way. Almost a week ago we received a package addressed to us, but inside was someone else's entire order and their packaging slip. I have tried calling, only to be disconnected right away due to "high traffic volumes." I have emailed several times with no response. I have tweeted to them with no response. This is absolutely ridiculous. I will never order from them again. read more

The Children's Place - What I received. - Children's Clothing Near Me - Santa Clara, California

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This company sucks................... Same thing as other people said, my item online says it was delivered but it wasn't and still got charged. You want to get delivered fast and with GOOD customer service go to TARGET get their REDcard and get FREE delivery....!!!!! read more

Ordered a Christmas present for my daughter on Nov. 28th. It's now December 21st and it never arrived. Spent an hour trying to get a solution through customer service to make sure my daughter could get the shoes she asked for. They said it got lost in transit and they could resend it in 7-10 days - which is way past Christmas at this point. I offered to pick it up in store since it showed them available at a store 20 minutes away. They told me they couldn't have me do that, and that they couldn't even price match the discount I got when I made my purchase a month ago. They are beyond useless. What is wrong with this company??? read more

Love great prices , great material for clothing. Free shipping and coupons. Clothes run bit big but it's good for me I have a daughter that's 1yrs old Super tall 34 inches tall She is in 5/6 girls I bought dresses and leggings and the length is perfect read more

The Children's Place - The children place leggings size 5t Black top size 5/6 girls My daughter is 1yrs old but super tall 34 inches long - Children's Clothing Near Me - Santa Clara, California

I'm typing this as I literally wait for someone to answer the customer service line...so far 63 min 10 secs..... this review isn't necessarily for the actual store but the online ordering system. I ordered my son's uniform pants 14 days ago!!! And like a lot of the other reviews it still shows as processing. My son starts school on Tuesday! it's hard to find husky sizes at the actual store and a lot of other stores too. I'm very disappointed. I get it. Busy back to school season but this is not ok. This is my first time ordering online with Children's place and trust me this will be my last! Still waiting... 72 min and 40 secs.... read more

Non existent customer care. I wrote them an email and on Dec. I received an auto response that they would get back to me. It is now Dec. 14, and despite writing a second time, zero contact from them. Their clothing is cute but if you have any problem its on you to just accept any consequences. read more

They said my order was delivered and I never received it...I figured it was because I used my reward points I earned with previous orders. To file a dispute for $1.06 is ridiculous...I'm never shopping with them again...I don't have time for this... read more

I waited 15 days for something to be delivered when they told me it would be delivered in 7 days. Trying to track the package and signing up for txt tracking several times it was never successful. It sat in Reno for 5 days, stating that "the data was sent to Ontrac but they have yet to receive the package". We ultimately had to go buy another pair of sandals for our event for my granddaughter. I will never buy from them again. The customer service was horrible. read more

The Location In Chicago On 87th And Cottage Grove Is The Worstttt! Terrible Customer Service, Line Always Around The Corner And Always ONE Cashier At The Register. CLOSE DOWN ALREADY!!! Thank You. 712 E 87th Street Chicago, IL 60619 read more

Hey everyone please please Hey everyone please please, be careful from this company as they are stealing customers. I was surprised that after I did submitting my payments on time, they charged me return fee, while I figured out and called them, they refused to give me back my money!! Even it was a returned items with about 30$ it doesn't show in my bill so they are stealing me. I will never go back again and I didn't recommend to anyone to go to this place, This is the worth place stealing place not a children place. Very dissatisfaction. read more

Package never arrived and they won't do anything to help me. Don't bother buying online with them, go to Amazon where they will take care of you! read more

I've spent THOUSANDS of dollars at this place. This is the first time I've had to return something. They've given me nothing but hell!!!! Making me jump through hoops on the phone. Then I sent emails FOUR times and they responded once...told me to send pics. I did just that and never got a response. After re-sending the email there was still no response. I will DEF be spending my money elsewhere from now on. DISGUSTING COMPANY!!!! read more

The Children's Place - Children's Clothing Near Me - Santa Clara, California

Cheap, cute cLothes for kids if you're wiLLing to do some sifting. EmpLoyees aren't any type of heLp. You are forced to do your own thing or go out of your way to find the assistance you need. This pLace is aLways a mess but I guess that's a perk for the empLoyees. LMAO. One added star because they have the cutest girL beanies & mitten|gLove sets. read more

The Children's Place has a good selection of cute and reasonable priced clothing for children. However their customer service is non-existent. Help center is located out of the USA; English is obviously a second language for the employees answering your complaints. I waited for a shipment for over two weeks, I was told that they could do nothing until ten business days; however after the ten days when I called AGAIN, I was told to hold while they checked the status. I was told then that it was in process and to wait another 12 days. They have shipped this item to four different states. I will be ordering from Carters and Target. My experience with Target and a lost delivery was unbelievable. Target resent the items and told me if the first order showed up to donate it to a needy person. This was only after a five day delay. Target has wonderful customer service! read more

This location is closing by the end of January and it is a good thing because the customer service was terrible

Usually I don't have problems with this place, however today while washing all the new clothes we bought, I pulled a shirt out and the print on the shirt was damaged despite following the care instructions. Picture included. Not cool!!! read more

The Children's Place - Children's Clothing Near Me - Santa Clara, California

At first I loved this place, until they claimed that my items was delivered and they weren't. I called and asked them about my items being shipped again, and she told me that because the post office stated that it was delivered there is nothing she could do. I always order from this place - they have the best discounts for kid clothes, but now I see how they deal with the customers, I dont think I'll be ordering from them again. Their delivery policy sucks!!!! Its bad enough that on a good day it takes forever to receive your items, w this pandemic they should be a little more understanding knowing that you cant go into the stores at this time. I hate that I have to break up w this company, I loved them. read more

Walked by this place in valley fair and decided to look for some clothing for my nieces. Not a lot of options for pants but found some good looking cute shirts. The price is reasonable. read more

Horrible Store ! I brought clothes for my newborn in store and they sent me an e-receipt. When I checked their online site, the clothes I brought had bad reviews about leaving stains on babies even after multiple washes, so I decided to return them as soon as I brought, they still had their tags on and where in their original package. When we went to return, they did not accept the e-receipt and said that it was not a receipt. The staff was very rude and disrespectful. WILL NEVER RETURN TO THEIR STORE AND THEIR CLOTHES QUALITY IS HORRIBLE. read more

I ordered a huge haul from the childrens place, back in march. They only shipped part of the order, and never shipped the rest. It was suppose to be my kids summer clothes and now im out like 100$ and the company wont return my calls or emails. Bullshit read more

I AGREE HORRIBLE CUSTOMER SERVICE AT THIS LOCATION!! EVEN THE SO CALLED MANAGER HAS A HORRIBLE CUSTOMER SERVICE SKILLS! I Used to love this store for my child. But it's not worth the heart ache with this people. It's such a horrible Experiance just looking at the them. I don't feel comfortable going and spending my money here knowing that the employees makes up the rules how they want them / or feel like accomplishing. How can the rules change from one weekend to the next?!? How is that called an exception?!? I don't understand the managers train of thought in running such a demanding business? PLEASE when you go ask her! Let's hope she will answer you! Since she gets really insulted after giving you the wrong information twice! And cannot seem to go above her pay grade to fix / resolve the situation. She just knows her robotic duties... of charging up even more your credit card. ALSO, ask to please define customer service! Her answer to me was I don't know! I am not customer service! Whatever .... I am done doing business with people like this.... super disappointed.... but they are not the only ones on the planet that sell children's clothing... Thank the lord..... read more

They do not have enough "in between sizes". 7/8 fits my daughters but no size fits their older brother... 10/12 is way too big 7/8 is too small. I prefer Carters just because they have more size options. It's sad because Children's Place has nice designs for shirts and great prices during a sale. read more

I have 4 kids and have been shopping there for years. Their clothing have gotten thinner and thinner, but they have awesome sales. Now the bad... They are constantly canceling orders, saying it's out of stock, but i am able to reorder the item and it will come in. In the past 3 months they have canceled my order 6 times for different reasons. Im done....contacted them and they say that there's nothing that can be done....they wont refund the rewards when ever they cancel an order either.... If you go into the store the employees are usually rude Im done w them, go somewhere else read more

I recently started shopping at The Children's Place and I love it. They always have sales. The clothes are good quality and very stylish. I love their tee's, jeans and outer wear. I always find outfits for my son here. Their beanies are so original, we recently bought him a shark beanie and we got my niece a panda beanie. Since our families are huge SF Giant and SJ Shark fans, we just had to get them! The staff is always helpful whenever I have visited this location. I've been to several Children's Place, in my opinion this one is the best and the largest and cleanest! read more

The Children's Place - Panda Beanie and Shark Beanie - Children's Clothing Near Me - Santa Clara, California

Very disappointed in your service and your Costumer Service. OnTrack lost my package, I have video evidence that nothing was delivered by them and your company basically told me nothing could be done. We work hard to provide things for our families and your carrier lost my package and you just washed your hands. Treated me like robots would, just repeating the same message over and over again. Unacceptable and very disappointing. Will make sure that other moms don't go through the same thing. Never buying from you again. read more

I have spent thousands of dollars at Childrens Place and have been a loyal customer for years. I hadn't had any "major" issues until recently. I placed an online order 9/20/2022 to be shipped to my home and 9/24/2022 to be shipped to the store for pick up. The 9/24/2022 order became available for pick up at the store on 10/4/2022 with one of my items damaged. I was told when I called customer service about the damaged item and the delay in my previous order that after 10 days if an order hasn't been shipped that it is cancelled and payment is refunded. On 10/7/2022 I was notified that the order had shipped and my credit card was charged.Today 11/3/2022 I still haven't received my order and called for a resolution. It was acknowledged that if I hadn't called the charge to my credit card would have never been corrected and would have stayed there, and I still would not receive my order. I asked for compensation for ALL my inconveniences: -poor customer service -waiting for much needed items - never receiving much needed items -negligent monitoring of my order -fraudulent charge on my credit card without shipping merchandise -disrespect of my time having to deal with this issue I DID NOT RECEIVE ADEQUATE OR ACCEPTABLE RESOLUTION!! I am extremely upset and highly disappointed! I WILL NOT CONTINUE TO SHOP WITH CHILDREN'S PLACE AND TAKE THE THOUSANDS OF DOLLARS I SPEND ELSEWHERE!! read more

I placed an order online and within one hour, received an email saying everything on the site was 40% off. I called customer service to ask that they either give me the 40% off, or cancel the order and I'd reorder it. They refused to do either. They said I could just return it to a store and reorder. The closest store is 45 minutes away. I don't know of another company that won't price adjust when this happens. I spoke to 2 supervisors (not sure what country they were from), and asked for the next level. I was told a Director would call me back. That was a week ago. They just don't care. Big mistake, as I was new to Children's Place and I have 6 grandchildren that I like to buy clothes for. Never again. Run from this company. read more

I bought an online gift card from Children's Place that I could never open. I filed a complaint with Children's Place on February and no one has been able to get me the gift card or my money back. $200 that Children's Place has yet to return and I feel like I have been scammed. They offered me another gift card but I still haven't even received it after 7 months. I have been called every week, called every store in Canada and still nothing. All they keep doing is "escalating" my case but nothing has actually been done. read more