I just needed my wiper blades installed and Jack was super nice enough to do it for free. I would definitely recommend this family owned shop if I could rate them 10 stars I would read more

Amazing!!! The customer service was incredible. Perfect attention paid to me and my car. Car is running great. Highly recommend this shop for your Toyota services. Thanks Japan Auto Care. read more

There are few things I can compare to the stress level of buying a used car. Sparing the gritty details, Jack and Matt were my heroes for taking in a short notice appointment to perform a pre-purchase vehicle inspection. In just spending a couple minutes talking with Jack, you know he is the real deal. His questions and observations only come from a lifetime of experience. That aside, Jack is easy to talk to and operates at the highest level of integrity. I would recommend him to any of my friends, and though he is located 2+hrs from where I live, I will find an excuse to use his services again in the future. read more

I love this place. I stopped going to the dealership after they put the wrong coolant in my car and denied they were the ones to do it.........even though they're the only place I've gone to for my car. Started going here after that incident, and I'm so glad I did. Jack and the rest of the squad are the nicest people I've ever met. I don't know much about cars but they'll try their best to explain what's going on and give me reasonable prices for fixing them. I've gone here for oil changes, a control arm alignment, brake replacement, an axel thing (like I said, I don't know much about cars lol). I've even gone there when my car was making a really loud screeching sound-- turns out it was a pebble stuck in my tireand even after that embarrassment, they were still super nice about it and wanted to help!!!!! Even taught me how to add oil to my car lmao Overall, I would give this place 6 stars if I could. Super personable and nice and does a great job every time. :-) read more

After I posted my disappointment with my last experience at this shop, the owner reached out to me. He asked if I would stop by to discuss my complaints. He stressed that he wanted me to be happy with the outcome. I figured if he was willing to talk, I had nothing to lose. I was impressed that he took my review to heart. Today I dropped by the shop. After a friendly discussion and negotiation, I left feeling satisfied that they were willing to make things as right as possible. Thanks for the integrity. Rare these days. read more

Great service, quick and reasonably priced. The service staff was very friendly and helpful. I got a transmission fluid change and an oil change and it came with a full car inspection. I would highly reccomend them. read more

I moved to Folsom a couple of years ago and was looking for a shop that I could depend on to care for my Honda Civic (84K miles). I took my car to Japan Auto Care. It was easy to schedule a visit, the price was appropropriate and they provide clear recommendations for the required work as well as future work that may come up and what to keep an eye on. They have been around for around 30 years so their approach seems to work. Very happy with the results. read more

All I can really say is WOW!! Jack and his family are the best. Sincere, honest, and reliable. They brought my 1990 Toyota 4x4 DLX back to life and dialed it in to pass SMOG..The best part of my experience was the final bill. What I thought was going to be $1300+ bill came up just under a $1000.. I'm very suportive of small local business and Japan Only confirms my beliefs. You get a better experience and more personal service when you choose a local shop and not a huge chain.. They proved this by giving me a follow up call a couple weeks later, just to make sure everything was ok with my truck.. Jack and his crew will only be working on my Yota and the wife's Honda CRV from here on. read more

After dropping my car off to my appointment I had a really bad feeling I changed my mind and called Jack (owner) not to work on my car since it was $120 to check my car out. He was very rude using a loud voice and yelling. This is not how you talk to customers and being disrespectful. I will not refer Japan Auto Care to anyone I know. BEWARE OF THIS HORRIBLE MAN AND BUSINESS read more

I don't often write bad reviews. I took my 2013 Honda Pilot in for brake pad replacement about a month ago. The disks were fine - no problem - no need to replace. 2 weeks later, I drove my car up to El Dorado Hills. As I was coming down the hill, my brakes started squealing and the whole car was shook. I called the repair shop and they said they would look at it. Yesterday, they looked at it. 1st - it took them 4 hours to get to it after making an appointment for 8 am. Then they told me that my front disks needed replaced bc they were warped from my driving practices. Im calling BS on that. They likely put the wrong size pad on and the disks overheated on the way home from El Dorado Hills. I drive to Reno several times a year and have never had this issue. Japan Auto Care also wanted to charge me $440 for the front disks to be replaced. I called over to another shop and the whole job was done for $200. It is too bad that they didn't honor their work and then wanted to charge me double to fix their mistake. Not trustworthy read more

My local 'oil change drive-thru place' told me that I had a timing chain tensioner oil leak, which they would be happy to fix. Japan Auto Care had been recommended to me, so I took my car there instead and I'm so glad I did. Once the car was on the lift, Jack showed me the leak. The cause was an oil gasket leak, not the timing chain tensioner. I saved money and I have peace of mind. I live in Sacramento, but it's worth the drive to find a repair shop that is built around honesty and expertise. read more

I've definitely found my new auto care provider! Jack and his staff are professional, friendly and honest. Jack replaced the brakes and rotors on my 2010 Acura RDX and performed a thorough inspection, letting me know what needed to be adressed now and what may be coming in the near future. Thank you, Jack & Japan Auto Care! read more

I just took my '04 Sequoia in for its 100k check up. They could have told me a million things that were wrong with it (as was done to me years ago by a dealership), but Jack was very honest and told me what could be replaced and what could wait a bit. You can tell he cares about people, and not just out to make money. I will definitely continue going here! read more

We been a satisfied customer for over 24 years...! From the first emergency repair and then all of the regular and routine service and maintenance, all of our Lexus and Toyota cars have run well. Starting with the pleasant & positive attitude over the phone, to the professional and confidence that all of the work will be done right with a fair price. Just drop off your car or stay in their waiting room and Jack (and the entire crew) make your feel like you are a special customer...thanks for the years...Cristine & Don Reed read more

I've had my trusty old Toyota tuned up here a few times. They seem to do good, attentive work, with just a little upsell heat. (Really, I'm not about to put $3000 into a 17-year old car worth $1500.) But other than that, I'm pretty happy with their repair work and their customer service. read more

Great shop. Jack and the guys (and girl) have taken good care of me for years. They are honest most of all, which to me is the #1 factor in picking a shop. Many times I have brought cars in with suspicious noises, etc and they have sent me home with no repairs required and not even a diagnostic fee. Good diagnostic skills too. read more

I've had vehicles repaired with Jack/Japan Auto Care since the mid 90's. What you get from them is pretty simple -- they care, they're honest, and they are damn good at what they do!! I just took my 1984 Nissan 720 in, and it's now in such great condition that I wouldn't hesitate to drive it anywhere!! read more

Got a second opinion here after getting the feeling I was going to get ripped off. They performed tests and confirmed a lot of the work the other shop quoted me on was not necessary. I saved close to $6,500 by coming here. read more

My experience with the owner(s) is they are honest, forthcoming, and courteous. They charged me about 1/2 hr labor to check the engine light and determine what needed to be done with this 2001 vehicle. The check engine light OBD code from my vehicle indicated a catalytic convertor needed to be replaced. This is an expensive fix (here in Calif) but is needed to pass smog testing. They explained there were no Calif legal after market direct fit convertors available and I'd have to purchase from dealer (expensive). I wanted to save money and shop for the part myself. The owner was very patient to let me explore Calif legal aftermarket catalytic convertors and I came to the same conclusion (along with a lot more knowledge). Based on past records I had of similar work done and their labor estimate was very reasonable. No pressure, honest reliable consultation and service based on over 25 years of experience. read more

Great experience. Up front and fair estimates, great customer service, clean and professional. I've taken my 2001 Honda Civic and my 2012 Hyundi Veracruz and both are working great. I've made appointment but also been accommodated with emergency drop ins. I always feel like a valued customer. read more

Agree with Kathryn below. Great shop! They are always honest and good at what they do. (Don't know what the other person is talking about with the upsell stuff. They never did that with me) read more

Fantastic service. Jack has been servicing my car for several yeras now. He even found and installed a new car engine a few years ago when my engine blew due to a faulty oil change done elsewhere. I would not trust anyone else to repair my car. If you are looking to buy a used car take it to Jack and his team to look it over. He is doing my brakes today. If you need a great place to take your car, this is it! read more

Great group of pros at Japan Auto... they systematically took care of an issue I've had with my car ever since I purchased it. I can't tell you how confident I am bringing my household's vehicles with any and every issue they may have in the future. Thank you Jack Knoester and the crew at Japan Auto! Bryan Matamoros read more

LOVE these guys! They saved my cookies in a pinch, got my car in and out under a tight emergency deadline and at a fair price - what more could I ask? Well, good diagnostics and appropriate, effective repairs, right? And good advice on parts? And maybe save me a couple bucks? Got all that, too. My car is a highly customized SCCA racecar. My high-performance special racing fuel pump died and I needed the car driveable, stat. These guys were able to diagnose the problem (correctly, the first time) and give me solid advice on replacement parts - which is sort of complex, because racing parts are usually special-order and very expensive and way outside the scope of the standard repair manual. No BS, no hidden costs, just good service, quality repairs, and fair prices. I'd definitely use them again and I would absolutely recommend them to a friend. read more

Had a good experience. Jack was very helpful in getting my Toyota Pickup belts changed quickly and reasonably priced. I have been here twice, both times I was very satisfied. read more

What a great shop..First of Jack the owner was fast and prompt with my car issues . Michelle was working upfront as well very up beat and very nice. Once my vehicle was in the garage it was serviced by Steve very knowledgeable and quickly diagnosed my car. This was by far the best place for getting my car fixed. Both very fast and honest pricing. read more

Jack and his crew are great to work with. My daughter's don't know a lot about cars and jack is great dealing with them. He's honest and easy to understand and very fast and reasonable. We have three Hondas he services and are super pleased. read more

Jack and staff are incredibly knowledgeable and cooperative. No complaints in 21 years of great service.

I did not have any repair work done here but I was recently in the market to buy a quality used car so I used the services of Japan Auto Care to do a pre-purchase inspection of a couple cars I was considering purchasing. Jack Knoester was extremely helpful and did a wonderful job. I would definitely return here to have repair work performed! read more

Just had the 120k maintenance done on my 4Runner. Jack fit me in with one day's notice. He keeps me informed of the status of upcoming service needs, but never pressures me to get them done right away. All in all JAC is friendly, professional and customer oriented. read more

Honest, Quality Work, Great People! Went above and beyond my expectations. They spent extra time trying to diagnose a problem and gave me great advice. They have a customer for life. read more

2 weeks ago I messaged them for a quote and they responded with 24 hours asking for a lot of details so I called and gave them the info asked (year, type, make, vin # because I wasn't sure if it was a 2 wheel or 4 wheel drive). I explained to them that when we took it to Jiffy Lube because we thought it was tires and alignment issues that they diagnosed it to be our u-joint but not more info than that except for a rough estimate of how much it may cost to fix it (around 200 something dollars). So when I called this place I spoke to Jack. He was so nice and and after I gave him all the info he said he's call me back no more than 30 for the quote and he did. Said he called Toyota and found out that since it's a 2 wheel drive that the back u-joint has 2 parts (front and back of the rear u-joint) and that the front part must be customized by someone who specializes in making it because they wouldn't be able to order it so with all that and labor it would cost about 500 something dollars close to 600. I was excited and thought he was the most helpful so I made an appointment to bring it in the next day I called my husband like most wives would do. My husband wasn't thrilled and said he's call Napa to find out if they have parts. He did and they did and that it would cost 100 something dollars and told me Jack wasn't being honest. I didn't know who to believe because my husband is not an auto mechanic but he's my husband so sided with him called Jack back and cancelled the appointment and told him what happened without trying to offend him because at this point I didn't quite believe my husband either. Jack was pretty professional about it; he said he wouldn't lie and that he called Toyota directly. So I was irritated but we needed our car fixed. This past Friday we took our car into Fair Auto Repair without a quote because he needed to look at it first and he fozrs the whole thing for $260! It took him 4 hours because it was pretty bad but he got the job done beautifully and didn't need to order anything. My car doesn't vibrate anymore (it was so bad and loud) and it's drives so smooth now. I give this place a 2 star and not a 1 star because Jack was very polite, professional, and quick at responding. He may just have not known that all of what he said wasn't needed and thought it needed special parts. My husband thinks it was because I am a woman and we always get screwed but I like to give people the benefit of the doubt :) read more

I brought my Honda Accord in the other day and I'm very happy with the work they did. The transmission shifts very smoothly now and the A/C blows colder than it ever has. Jack made an effort to reduce the bill from $1500 to $1200. They've earned a loyal customer. read more

THEY OWN ME FOR LIFE. Several weeks ago I had my Lexus in for 125K service. It is a very expensive service and complete which is necessary to keep the car in great shape. The total cost was a bit over $700. The car also needed new tires. Prior to having either service done, I asked Jack and Mackenzie which would be the best to do before our up coming out of state trip. Without hesitation they said replace the tires. I think most repair shops would have insisted that their repair was the most important and replace the tires later. I am impressed by their honesty and dedication to outstanding customer service. They may not be the lowest price but they are best service for anyone's Japanese car. They top my recommendation list. read more

I called today around 5:15PM, I have been trying to find a local small business that I can trust with my Mazda's maintenance as driving to the dealer in Elk Grove is really not convenient. Mind you most people work 8-5 9-6 and I am one of them. So I called and was happy someone answered the phone, I was unaware that they were closed... So this guy answered the phone and said Japan Auto Care, and I said hi how much would an oil change run for a Mazda3 as I have never been there before. The man was agitated and said well my computers are off because we are closed but a basic oil change is $79.95 all huffy. First off that's defiantly not the way to start a conversation with a new client. I even apologized and said sorry I didn't know I have never been there before. And for the RIP OFF of a price this man is charging for a conventional oil change and he stressed they come with a VISUAL INSPECTION lol..... Its absurd. I politely said sorry for bothering you, I can get it done at the DEALER of all places and they wash the dang thing for $32. So the point of my review is, his attitude lost a potential customer along with the insane price of an oil change.They must be doing well where they don't need new clients, I wont recommend this place. read more

I had to have an older model Acura towed in after hours right at a time that I was heading out of town for a couple of weeks. Speaking with Michelle, she assured me that having it dropped off with the tow driver dropping the keys in the slot would be just fine to get started. Before I reached my destination Jack was back to me with an estimate. The estimate was better than I had expected based on what was happening to the car when it rolled to a stop. I trusted them immediately and my trust was not misplaced. My vehicle was repaired in an afternoon and the estimate stayed firm. After that, they were extremely patient with me as I tried to deal with that situation from far away and even delivered my car to a local (Fair Oaks) address. Frankly, I think they needed to clear up space on their lot for other customers who had heard of their solid reputation. I cross my fingers that I will never need another car repair but if I do I'll be right back to JAC. I recommend them highly! read more

What a wonderful and honest shop. Jack has been my mechanic for 15 years and has worked on all of my vehicles.

This will be my go-to place for servicing my 2000 Honda. Owner Jack was helpful and informative, and he didn't try to talk me into something I didn't need. read more

Japan Auto has excellent customer service. Michelle was very friendly and even called me the week after I had repairs done to be sure that I was happy with the work. The prices are a bit more than your average shop but the parts used are high quality. Overall I am very happy with the work that was done and will definitely be a returning customer. read more

OUTSTANDING SERVICE (as always).....Jack's been taking very good care of my daughter's Mazda M3, as well as my Toyota Corolla for many years. Can not imagine going elsewhere for the exceptional service provided at JAC. He always keeps every repair in perspective (with great follow up too) and never pushes for any unnecessary repairs...would HIGHLY recommend to anyone still looking for car repair services that are trustworthy, honest and dependable every time!! read more