$900 to change a window regulator is insane. The part is $30 online. It doesn't take $850 worth of labor to replace this simple component. read more

Natoma Station Auto Care - Auto Repair Near Me - Folsom, California

Beyond excellent customer service. They were friendly in person as well as provided pictures and explanations of all the issues they found. Somewhat expensive but worth every penny. read more

Scammers, don't go here!! I should have read the reviews! I also was lured in by a mailer. They charged $600 for an oil change and a/c diagnostic. Told me I needed a $1300 repair because of torn ball joints. I took my car to the dealer for a second opinion. NOTHING wrong with the ball joints, but there was a slow oil leak from my oil pan drain plug because Natoma Auto Station did not torque it to dealers specs after they changed the oil. Like I said they're scammers, don't go here. read more

Friendly staff and clean office. Makes people feel welcome. Technicians are clean and thorough. read more

Requested help on my Prius. Honest and gave me a fair price for it to get fixed. Talk to Pat, he'll set you straight!

Excellent service with fair pricing they are the only ones I trust to work on my car, the front office is very welcoming with nice art on the walls it reminds me of a doctors office a little bit. I am always happy to come in to get work done on my car thank you for making me feel comfortable and welcome. read more

(09/23/2024) The manager, Scott, can be very rude and they don't seem to really care about their work quality. This is the second time I've gotten a simple oil change and I have left with oil leaking from the filter which has never happened at other oil change places but this place wants to blame it on my car instead of them not doing things correctly. They also rotated my tires and I asked them to rotate them back because they felt weird when I came back to get my oil filter redone and they had my car for 4 hours and didn't rotate them back. Don't fall for their coupons, you'll be paying in the long run for the money you tried to save. (Update-1/20/2025) I went to go check a problem under my car and realized they had yet again not screwed my oil filter back in tightly and correctly. It had a very very slow and unnoticeable leak. You would think they would have gotten it right by now after doing it incorrectly the first 2 times. read more

Very unprofessional. Came for smog then they charged above the quoted price for a simple routine work.

I had my 2019 4runner serviced with its 100,000 mile service. They were thorough and had great communication. My 4Runner is ready for another 100,000 miles thank you Natoma Station read more

I have finally found a car repair shop that I can trust! My 2017 Hyundai has hesitated, lunged, and stuttered since I bought it 4 years ago. I didn't feel safe and didn't feel I could sell it! I took it to two different Hyundai dealers who didn't help at all. I called my extended warranty company, and it was like talking to a wall. I happened to have a discount coupon for Natoma Station for an oil change. While I was waiting, I started talking to Scott about my car's problems. He asked me to bring it in for an evaluation. They determined that I needed a new transmission, which would have been terrible news, but he contacted my warranty company and got them to cover it! Scott is 100% professional. He called when he said he would, kept me informed, and was always friendly and helpful. Natoma Station Auto Care is my car repair place for life! read more

The worst customer service! If you try to reason with them, they threaten to keep your car. The Diagnostic and simple Battery (for Toyota Prius) replacement totaled almost $1,000. It doesn't matter if you talk to the manager or general manager they are all rude and manipulative and make you feel bad for miscommunication done on their end. I wouldn't suggest getting your car fixed here unless you have money growing on trees read more

I received a mailer for a cheaper synthetic oil change and figured I'd give them a shot. I scheduled online for an oil change for a Friday afternoon to accomodate my work schedule. I received a voicemail on Tuesday to confirm the online appt I'd made and returned the call on that following Thursday to confirm. At that point I'm told that my oil change appt was made for too late in the day and they do oil changes in the mornings which I obviously cannot do considering I work early Monday through Friday. So now it's time to look elsewhere because I'm certainly not taking a day off of work to get an oil change. read more

I can't thank Patrick and Zack enough for taking such good care of me. I trust these guys over anyone else that's ever worked on my vehicles. The technicians have been very thorough and excellent as well. They've helped me trouble shoot issues with my Buick enclave and have always done so with patience and kindness. My car is running great and has been since the repair, and the owner even sent me a voucher as a thank you! I used it for an oil change today and decided I just had to write a review and give these guys the credit they deserve. They work hard and are always consistent. I won't go any where else for my car and I bring it in regularly for maintenance. Highly recommended. read more

This shop is a rip off. Charged me $425 for a starter that runs $88 on Rock Auto, $197, for a CV Axle Shaft that cost $30 on Rock Auto. The bald dude that runs this place is snake, stay away stay very far away...he admitted that he doesn't use OEM parts, then insults my intelligence by saying all shops bump up parts prices. Not 400%!! read more

After relying on their promises that there would be no diagnostic fee, I had my vehicle towed in. Shortly thereafter, I received a call informing me that there is a diagnostic fee of $289.00 which would not be credited to any repair. As the car was not running, they took advantage of that fact and charged almost double what the dealer would have. Save your money and stay away from these crooks. read more

Friendly and professional. Fair pricing, and didn't get any hard sell or BS. I was wary going in, because they were new to me, and there are a fair amount of unethical shops. I came away feeling confident and will use them again. read more

Excellent service once again at Natoma Auto Care. They provided a full maintenance check of my older mini-van and provided me with an analysis of safety related repairs needed vs. items that needed attention but could be taken care of at a later date. I am so happy to have Patrick as the new service manager as I have always enjoyed working with him in the past when he was with another service center in town. He is friendly, knowledgeable, and a great guy. Thank you so much! read more

I received a mailer for a free AC check. I have a 2006 Scion tc where the AC stopped working well. Toyota service had estimated the repair requires a new $3000 core, plus other parts, and labor. I went across the street to Natoma Station Auto Care and they fixed the air conditioner for under $300. I was very happy with the service and the AC still works, months after the repair. read more

I received a mailer for a free AC check. Called made an appt with Scott for 9:00am. He stated if any repairs or service was needed it would be done same day. He told me he would call me no later than 12noon to report what they found. He also tried to bait and switch me into approving their AC service for $375 which included the AC check up. I said no. 3:00pm rolls around and still no word. Called Scott and he said they hadn't got to my car yet and didn't know when they would get to it. So I went and picked up my car and told him I was taking it to Folsom Auto tech instead. He didn't care. Apparently the free offers from this business are just deceptive advertising and a complete waste of my time. I won't be going back. Recommend throwing their mailers in the trash. read more

I got my oil changed at this place today. The two gentlemen I worked with were very nice, professional and helpful! They even have me a free Lyft back to my house while they worked on my car. They provided a detailed inspection report with things to repair on my car. I would recommend this place:) read more

I scheduled an appointment w/ Scott to look into an oil leak. When I arrive Scott had not put it on the schedule. Zack was really friendly & great to get my car in that day. After the inspection they recommendation over $1900.00 of work done which I agreed to. At that time I was still talking with Zack who was wonderful. I went in Scott ran my credit card rushing through the paperwork. When I returned to my car the passenger seat was very dirty. It was obvious someone had not put a seat cover down before checking the filter behind the glove box & they had dirty pants. I couldn't tell if it was grease or just dirt on my cloth seat. These things happen & I went in to ask them to look at it & clean it. I very polite through the encounter.Scott rushed out the door saying "I'll take a look but I didn't see your car before" as if to say it could have been dirty before the car service. Scott was extremely rude. I was just stunned. I took a photo of the seat to record there was dirt since he was so hostile & I couldn't figure out what was upsetting him. He then said "Oh my God "in a really disgusted voice shaking his head. I quietly said "what do you mean oh my god?" He said " because you are setting this up for a claim". I was shocked & didn't know what to say to someone accusing me of this. I said "I would have taken it home & wiped it myself but I didn't want to make it worse". He was visibly angry. I didn't know what to do. This was scary because he's really tall & was aggressively bullying me & repeating himself while I was just standing there looking at him in disbelief not saying anything while he got in my car and drove it off. I went inside to talk with Zack. Scott came in and said "why are you talking to him I'm the manager". He wouldn't allow me speak to Zack. He went on talking to me in a hostile tone eventually saying "Do you see where I'm coming from? You are setting it up for a claim". I hadn't asked for anything. I just said "You're doubling down on your accusation?" That was all I said except "you are making this so much worse". I just sat down shaking. The seat was cleaned and I left. Horrible experience/customer service. No need to accuse your customer or argue w/ someone that's not arguing w/ you. Especially after just paying $1900 & the seat was not protected. Never apologized either. I never asked for anything & don't know what kind of claim he was talking about. Don't go here, never know what will set the manager Scott off & he will just keep after you. read more