Southwest Alignment - 8648 Richmond Ave, Houston…read more I've been bringing my vehicles to Southwest Alignment since at least 2017. Today was another reminder why. I came in for an alignment on my 2017 Toyota Prius V. Israel quickly found worn outer tie rods. When I pushed and pulled on the front wheels, there was slight side-to-side wobble (no vertical play). That means the wheels were subtly toeing out while driving, which wears the inside edges of tires. The team replaced the outer tie rods and reset toe correctly. For reference, the goal isn't "perfectly zero." Most cars are set to about 0.10° toe-in so that under driving load everything tracks straight. Now the steering feels tight and centered again. For anyone who worries about minor spec differences: my right caster is 0.5° lower than the left. That is within Toyota's factory spec and not adjustable on this vehicle. In fact, most cars are set with equal caster or slightly lower on the right because of road crown. Roads slope right for drainage, so cars naturally drift that way. That's physics, not a bad alignment. Shawn at the front desk explained everything clearly. No fluff. No overselling. Just facts. He was also candid about what they do and what they don't do. Their bread and butter: * Suspension * Steering * Brakes * CV axles * Toe, camber, caster * Lowering & lifting * Oversized wheel setups Not their lane: * Check engine lights * Fluid leaks I appreciate that focus. Lee has 32 years experience. Israel has 15. Both have been here over a decade. That matters. Many alignment shops rotate young techs through with minimal training. Here, experienced technicians stay. Its brand promise is to fix problems right the first time. That's been my experience repeatedly. If your steering feels loose, your tires are wearing unevenly, or your car tracks funny, this is where you go in Houston. And yes, your car may still drift slightly right on crowned roads. That's normal. Just don't fall asleep at the wheel. Highly recommend.

Got recommended to go this shop for an alignment, as I was due for one, as well as due for new…read moretires, and I called up Lee and he said that I can bring my car in at 7am and I would hear back in the afternoon. As it was a Friday I decided to work remotely and just stay at the shop so that I would not need to spend money on ubers (as I live far). Until 12:30pm my car was still sitting in the same spot I was told to park it at which was the first annoying thing. Fast forward to about 4:30pm (at this point I had no choice but to uber back to my house) I get a call about my struts and shocks needing to be replaced, and was given a quote. THE BIGGEST MISTAKE was telling Lee to go ahead with the fixes. I was frustrated that after keeping my car in that shop for the whole day I would still need to get repairs done so in the haste of it I said yes instead of taking it back to my usual mechanic, (which, in hindsight I should have done). I come back Monday morning to pick up my car, take it to get new tires, and the tire shop did the tires, and then did an alignment check. the alignment check came out wrong on their machine which was the first thing that pissed me off, but what's even worse was after they lifted the car up and showed me , I saw that it was missing a sway bar link on my right side, and my right strut was not fully fixed. and when I called Lee, he was like oh yea you never had one and we forgot to tell you, here is another quote for that. WHAT EVEN IS THIS SYSTEM (i knew this was a lie because before I took it to southwest, I got new control arms installed at my usual mechanic, and he confirmed that was never the case, because he would've noticed and told me immediately). I wasted $740 on these southwest guys Eventually I had to take it my usual mechanic, and he installed the missing sway bar link and pushed the right strut all the way in. Also to mention the struts that these southwest guys ordered were some cheap parts which I have no option to change (due to expensive costs) and just keep and hope they last me long on my car. Even upon calling Lee after the realization of the missing part, the first thing he does is blame the tire shop for making up lies.

I would give this company 10 stars if I could. The owner, Eddie, is in the highest category of…read moregood people. They took excellent care of my car after someone backed into it in a parking lot and damaged my bumper. Initially I took it to the dealer, was given an outrageously high quote for repair and 7 day timeline. Eddie and his team made my car like new in less than 1 day and a way better price. I am grateful for their excellent work and professionalism!

Rude staff! I took my wife's car there for oil change. I entered the workshop to ask if someone can…read morehelp me with this; a gentleman asked me to get out. I asked why and he replied this is a business place. I told said I am here to bring you a business and he said I don't want your business. He refused to reveal his name. I was never treated like this and I was shocked. Just for the reference the car was a black 2021 Escalade. If I get a reply, I will be more than happy to give more information about this rude staff.

Just stopped by Excel Automotive on my way home from work with a pregnant wife that is due to give…read morebirth any minute. The guys went out of their way to get us home in the heat with the AC fixed at closing time with no previous history of doing business with me. It's safe to say that I'll be using them in the future for my main vehicles and not just my work van.

I took my 2014 VW Jetta in for it's 100,000 mile service just days before I was going drive across…read morethe country. I was a little concerned about a big service event so close to my trip. My worries were unwarranted. Shortly after dropping off the car the Excel team emailed me a list (with prices) of items in need of attention, including some nuisance things I'd learned to live with. I selected the work I wanted done (everything) and picked the car up the next day. The trip went flawlessly as well as the subsequent 2,500 miles. Great work guys! They will definitely be seeing my Jetta again for it's 120,000 mile service.

It's tough to find a reliable, honest mechanic, which is why I'm so glad I found Dennis. When my AC…read morebroke down in the peak of summer, I was dreading taking my car in because I didn't have a regular mechanic I trusted and thought I was going to pay thousands of dollars to get it fixed. When I went to Dennis Automotive, the first thing I noticed is that the people who brought their cars there had been doing so for decades! They swear by Dennis, and for good reason. The team checked my car and walked me through what was wrong - they took the time to flush my AC system multiple times. The service was affordable and quick. They explained things in detail. I brought my car back when I had an oil leak a few months later and received a similar level of service. I only have great things to say! Add me to the Dennis loyal customer base!

I have used Dennis Automotive forever like 20+ years. They are the best and very trustworthy. I…read morebought an old Mercedes with low miles after 2 cars totaled. One totaled by drunk driver and the other totaled by someone that ran a stop sign. Denns even went to auction with me and helped me buy a car. I got the Mercedes that my sons and I called the tank. I kept it for 12 years and Dennis kept it running. You can no5 go wrong taking your car here.

I have used these people and they are honest and trustworthy…read more They will give you very good pricing vs. many other high end foreign car shops

5 stars isn't enough. Try 10. Or 20! Mike and his staff are…read morefair, knowledgeable, helpful, and efficient! I cannot say enough good things. Been using Swiss Garage x2+ yrs now.

Sean,and his team does fabulous work.I have taken my vehicles to a few places that are close to me…read more(Humble TX).but each time I bring it to there location.The staff is great and the repair are done correctly and to my satisfaction.I highly recommend this place for friends and family. Keep up the Good Work!!!!

Amazing staff and the work is guaranteed. The price is super fair and their work is honest work.read more

I was having an AC issue with my vehicle and it was blowing warm Air. I called and Vince told me to…read morebring my car in and that it might take a few hours, he gave me a quote and thanked me for calling. I came by this morning and Vince greeted me, asked me to fill out a form. He told me it would take a few hours, that he would call me if they find anything else and when it's ready. Vince called me and went over everything, said my car was ready it took an hour! Got to the shop Vince greeted me and went over everything and I paid and left! Wonderful service. I did not feel pressured or intimidated at all. I have cold AC again!! I will definitely recommend River oaks Automotive Center to everyone!

my Mercedes has been there over a week and they still don't know what going on. I finally went to…read moretalk to them face to face and the person at the desk was nice enough but the tech came out and was very rude. he raised his voice to say it could be a lot of things and it's one of the computers. at that point I decided to have it towed again to the dealership after all that they charged me for a new battery, which it didn't totally need to get the cars computer fixed. based on customer service and Mercedes electrical expertise, I would not recommend

I took my car to Eric's Car Care in Rice Village and had a shockingly disappointing experience. My…read moredaughter just moved to Houston, so she had out of state plates on her car. I asked them to diagnose a problem with the AC. They told me it would cost $6,300 to repair it. I did not have them fix it, as I knew that was an outrageous price and the issues they identified were mostly bogus. I went to another shop and got everything fixed for $1400. Beware if you go here.

Unless you are looking to be ripped off, don't go to this place…read more Here is what happened. I wanted to replace low beam bulbs that were still working but became very weak over time . They estimated parts (150) plus labor for a total of over 1500. I explained to them that I don't need to replace whole assembly, just bulbs. So estimate went down to 700. I was not willing to pay more than 200. So I bought bulbs on Amazon for 12 ( twelve) dollars. Not the cheapest one, but Amazon recommended. Whated YouTube video and it took me literally 5 minutes to replace the bulbs. Note , I was very reasonable and willing to pay 200. But not 1500 that con artists wanted