I've recently moved into Jasper and has had a great experience so far. The staff has been very friendly and helpful. Kat, the leasing agent, has been extremely helpful since the beginning. She has answered all my questions and has responded to my requests very quickly. Moreover, the building maintenance crew and the valet are all very efficient. read more

I love living here! The views are amazing, the staff is top notch, and the equipment in the apartment are all modern. The floor spacing flows well and there's so much natural lighting. Kat, from the leasing office, was amazing at helping us find a great that we just love. I highly recommend living here. read more

I moved in almost 4 months ago and love my apartment/the location. From an apartment perspective, it's almost 100% soundproof (which I always worry about in newer buildings), has great finishing inside (high end appliances, amazing bathroom) and appreciate the concierge services (mail always delivered to me, friendly staff, great valet). The only issue I had was smelling secondhand smoke, but the issue was taken care of very quickly. The location is great - a quick walk to the embarcadero, 3x week farmers market, close to the freeway, in walking distance to a few grocery stores, not a lot of homeless people around. I actually decided to move to a higher floor this week to have a better view as we'll be working from home for a while, and Hava, the Assistant Manager, has been very accommodating and helpful with the transfer. read more

Before reading this review, I want to clarify that my review is on the Jasper Building and Management (Managed by Greystar). This review is not direct what-so-ever towards the day-to-day operation staff at Jasper (Valets, Concierge, Mailroom, Maintenance, etc...), as they are all AMAZING and are the ONLY ONES that make the resident experience better. This review is for Greystar Management and Jasper's Leasing Office Management. I've been a resident at Jasper since early 2019 when it was managed by Crescent Heights. I moved into a room of a unit with years of tenure. It had great amenities - daily cleaning (always smelled fresh), nice decorations, scents at the door when you walk in, offered paid 3rd party services like dog walking, car maintenance, car detail, laundry, etc... Since being sold and Greystar taking over in mid 2019 as the Property Manager, amenities started to go away... Hallways smelled less and less clean (noticeably) and the aforementioned services basically discontinued. It seems that our security staff have downsized as well - I don't believe we have a dedicated security guard anymore. Overall, the luxury, service, care, and value of the building was not the same as when I first moved in in early 2019. For example, the day before Thanksgiving 2019, the heat in the building went out, leaving everyone without heat. It took almost a week to offer Residents a temporary source of heating (space heaters) to a dwelling unit! When COVID-19 started to directly impact San Francisco, other residential buildings started to put prevention protocol in place - hand sanitizers, door stoppers, signs, etc... To my surprise, Jasper didn't do anything. In early March, I sent an email to Jasper Management (Greystar Staff) notifying them of what I've seen around town and to offer a friendly recommendation to provide wipes or hand sanitizers at the doors and elevators for the safety of the staff and residents. I even offered to help research/purchase given a budget. When I casually ran into the Property Manager (at the time) in the elevator one day, I was told there was no legal obligation to do anything for COVID-19 precaution/prevention. I explained briefly my email and asked her to review my proposal. To the day this review was submitted, there has been no email response. I do believe that a Landlord and Property Manager should do what is reasonable to protect their staff and residents from harm, including this pandemic. Additionally, I would like to share my personal experience during my Lease Renewal. Prior to signing my lease, I looked online and saw that Jasper rent prices had decreased, I'm assuming due to the start of COVID globally. I should have screenshot and emailed management, but I decided to go downstairs and ask to quickly resolve the situation, as I wanted my rent price matched to the current market. Long story short, I was rudely told it was a typo on the website and that those OBVIOUSLY were not the prices at Jasper. Therefore, I signed the Lease Renewal in good faith. I have recently come to find that Residents have been offered those rent prices and there are people that have recently moved in at floors a lot higher than mine at a lower prices. When I recently brought this issue up to new Apartment Management, I was basically told "tough luck." My experience at Jasper started out amazing, but quickly started going downhill when they transitioned from Crescent Heights to Greystar as the Property Manager. In my opinion, the prior Property Manager, who recently left Jasper for another project, let a lot fall through the cracks during the Greystar transition and it now seems like a lot more units are moving out than in. Personally, for me, I renewed at Jasper because it wasn't "that bad" yet, but if I would have known that our luxury apartment building would do pretty much nothing to help take precaution for the residents and staff, I would have not renewed. For the amount of rent that is paid, I completely understand shutting down common area amenities, but I think to have provided minimal prevention precaution at a building with 320 units is not doing what is reasonable to protect residents and staff from the harm of the COVID-19 pandemic. After a lot of complaints, around early April, they finally put up a couple signs, taped the floor, and provided all staff PPE (Valets, Concierge, etc...). It wasn't until mid April that they installed ONE hand sanitizer machine for the entire building of 320 units. Don't get me wrong... when I first moved into Jasper, the first few months, I was raving! I know that it can get back there, but unfortunately, for now, in my opinion, I have the complete opposite feeling as when I first moved in. Again, As I mentioned in the beginning of my post, day-to-day operation staff at Jasper (Valets, Concierge, Maintenance, etc.) are AMAZING and they are the only ones that actually provide 5+ Star service with a 0 Star Building/Management. read more

We lived here for almost 5 years. The longest we have lived anywhere. Basically, we have been here since the building was built. The location is great, the in-unit delivery is great, the concierge is great (Andy has been a lifesaver) and the location is perfect. Plus the gym is fully loaded and extremely convenient and cut out our Equinox membership. This saved us countless hours and provided the extra kick we needed to get a workout in. There have been far more ups than downs and we are leaving on a great note. We would have probably never moved had it not been for COVID-19 and other recent life events, but if we ever happen to come back to SF I couldn't imagine living anywhere else. read more

All the bad reviews about the leasing team are 100% correct. Just another person attesting to it. I sent them a message on their website asking for some basic details about an apartment that was available at that time as their website didn't have the information I was looking for. I got an automated email saying exactly this - "Our leasing office is going virtual - Our management office will remain open to serve our residents. However, we are temporarily ceasing all in-person property tours and meetings with prospective residents. Call us for a virtual tour (833) 859-8242" I gave a call to the number late in the evening as the hours were not mentioned. The call went straight to the front desk and said their leasing office is currently closed and asked me to call on a different number in the next morning. Obviously, I gave them a call at the mentioned time in the morning hours (as my move-in date was closer I wanted to catch them early). No one answered and I called them (Ed ness?!) 6 times. No one ever answered or called back the entire day. I kept trying both the numbers. Finally, someone answered (on 833 859-824 )and said they have been busy showing the apartments and that's why they couldn't answer any calls. I confronted her that I got an email that they are not accepting any in-person tours, she said she knew nothing about it. Fine, maybe they are showing people who walk in without an appointment (?!) She(Mitchel) then, later on, went on to say there is no such floor plan that I was inquiring about while I can clearly see it on the website. Later, when I went on to their website to re-verify - the price was shot up by $1200. Why?! Because there were too many applications/inquiries!! lol!! read more

Just moved into Jasper a week ago. Love the apartment, especially my view! I've interacted with Kat while touring the apartment and also after I signed the lease. She was extremely helpful and very responsive, which resulted in a super smooth move. I would highly recommend Jasper and Kat as a leasing manager. read more

I have waited a year to review to be able to give an accurate representation... Right after signing the lease, I was completely GHOSTED by the entire leasing staff. No answers to my questions about move-in, no answers to questions or concerns about my apartment, no responses to my requests for a tour to find certain amenities/etc in the building/nothing. Several appliances and such in my apartment were not working properly and the counter had damage from a precious tenant that I wanted to ask about along with internet in common areas and parking and such. For FOUR MONTHS, I continued emailing and asking questions and calling the leasing office to no avail. I finally got the leasing agent Parker on the phone over 4 months after move in, and he said he was only speaking to me to "make me feel heard" and offered no solutions or answers to any of the issues/questions I asked about. To top it off, when I mentioned that something the leasing agent had told me prior to moving in was not true, he snapped "that's he said she said" and then said he was going to get back to me with responses and hung up... Instead of reporting back with responses that would help me resolve the issues in my apartment and with my subpar experience being ignored by their management for MONTHS, I received no answers again for another month before I received a letter on my door from a law firm on behalf of the building stating that all of my questions, complaints and concerns are false. I HAVE NEVER EVER HAD A LANDLORD/COMPANY EVER RESPOND TO MY VALID QUESTIONS AND CONCERNS/HAVING A TERRIBLE OVERALL EXPERIENCE IN A NEW BUILDING WITH A LEGAL NOTICE AND NO HELP OR PROBLEM SOLVING... about 7 months into my lease, they hired a new manager, who told me they were "sorry" and wanted to turn things around, but she offered nothing to actually turn things around and said if I want to move out early I will have to pay 2 months rent and pay back the 6 weeks free special which is not an amount I intent to gift this horrid company for me to move early. I had to figure out myself how to contact the maintenance personnel and find things in the building. I've had to take photos of everything and just hope for the best, getting only the worst responses from them. It's a shame because the concierge personnel is super nice, but management in this building is HORRIBLE and would rather ghost you and then threaten to sue you than work with tenants to fix the serious problems here. Take your money elsewhere, the pool/hot tub are gross and the sauna doesn't even work properly. It's honestly a disgrace. I'm counting down the days to move out. I feel completely scammed. DO NOT BELIEVE ANYTHING THE LEASING AGENTS VERBALLY TELL YOU BEFORE MOVE IN, ask any/all questions prior to signing the lease because they won't respond to you after you've signed, and double check everything! Good luck. read more

Loved living here for over 5 years. The staff is incredible, and the building is beautiful! Great amenities and great location!

BEWARE! You might be mislead by the courtesy, genuine friendliness and helpfulness stuff on the ground, in the building itself, might trick you to believe that the Greystar as a Management Company is a legitimate entity conducting its business in a good faith, while respecting its customers. It's NOT! I've lived in Jasper for a little over a year, and had positive experience of interacting with front desk staff (Andy, Cassy and others), maintenance guys, and generally front-line stuff made my experience enjoyable. However, every time i had to interact with the Managers of the Greystar itself (Management Company, also owns the building through opaque layer of subsidiaries), was a red-flag reminder of how disrespectful and borderline illegal its conduct was. First interaction was when i've tried to clarify regarding the Greystar plans to upgrade its Trash chute system -- Recology of SF, imposes penalties on those condominiums that don't sort their trash properly and have large amounts of recyclables in the trash and so on. Greystar doesn't want to invest to upgrade its infrastructure, and instead happily passes the penalties cost onto its tenants -- in Jasper i was paying ~130$ / mo for Trash, while in 3 other condos on the same block it never goes above 40$. I've contacted the leasing office about the problem, got redirected to the Manager, has sent half a dozen email with no response. Cornered them over the phone and was promised that this would be followed up by the management and i would get a response back about the matter w/in 2 weeks. Guess what? Never happened. I've followed up w/ a few emails and phone calls, which obviously never heard back from, and ultimately have given up, since my lease expiration was coming up in a few months. After that experience, i was wary that break up w/ Jasper wouldn't be easy. And it wasn't. A 30 days before lease expiration, I diligently informed of my plans to move out over email, and sign the official notice. Management apparently deems no check out inspection necessary, hence none is scheduled, no one shows up to verify the state of apartment. After move out, I've cleaned up the apartment to make sure that it's clean and tidy. 4 weeks pass by there's no signed move out inspection sent out and obviously no security deposit refunded (in CA landlord _have to_ refund it in 21 days). 2 weeks later (6 weeks after move out) I finally receive the move out inspection, containing a) incorrect charges for already paid bills, b) assessed charges for cleaning (150$) and painting (295$), claiming that I should be happy that it's fairly minor amount, and justification that the apartment "will need to be refreshed for the next tenant". Right, why out of my pocket though? I warn the manager that I'm going to sue them, unless I'm refunded security deposit in full (even though it's already well past the CA deadline to refund). Guess what? I've NEVER received ANY refund from them. 6 month after, after filing the court paperwork, I receive email from the same manager (Parker Jellison) asking if my new address is correct (listing my perfectly correct new address), alleging that they've tried to send me check 2 times but it unfortunately have been returned back both times. Right. Rounding up, My warning to any prospective tenants: think twice before tying up with Greystar, and if you think my experience is an outlier, read the reviews for Greystar SF office. My warning to the current tenants: think about the exit strategy well ahead, and don't be afraid to sue Greystar/Jasper. While it's certainly time consuming, given the way Greystar handles its matters, after 21 days of not receiving the security deposit refund with itemized receipts for the charnges (in CA), you become eligible for the penalty equal to 3x of your deposit if you wish to move ahead with a suit. And trust me Greystar isn't on the great track record in the court. read more

Jasper is a great place to live in. Best thing about living here is the amazing gym and the best personal trainer Jimmy Shiba. His sessions are great and has helped me stay on top my fitness. read more

I had the pleasure of interacting with Kat during my virtual tour at Jasper. As my leasing agent, I appreciated her honesty and genuine care in understanding my requirements. The results were seen in the floor plans she picked for my viewing. Though I'm not a resident of Jasper today, I would highly recommend Kat to anyone interested in learning more about this community! read more

Just moved in and it has been amazing so far! Kat is one of the nicest people I've ever met. She was amazing when it came to setting up my lease agreement. Anytime I had a question or needed help, she was immediately on top of it. When she wasn't there, I had the pleasure of working with Hava! Super excited to live in this beautiful complex. Our views are stellar and the location is even better! read more

Just moved into the Jasper thanks to the help of Kat! This building is so beautiful and I can not wait to use the amenities. Kat made the process sooooo Easy and was always available. If you need anything, definitely give her a call or ask for her at concierge. Another shout out to the parking crew for being so awesome and friendly! read more

I had a great time touring Jasper. Really gorgeous apartments. I particularly enjoyed my tour with Kat, the leasing agent at Jasper. She's really kind, friendly, and hospitable. Would recommend to my friends! read more

Literally wouldn't let me charge my car so I could leave. They say the garage can't have extension cords in it. Then put a damn power outlet near the cars read more

Really great place to live, don't have a single complaint. The valet and building staff are wonderful. Also the walls are thick, never heard noise from other units or people walking above me. Only moved because I was relocating due to covid. read more

The amenities are great, and the staff is always helpful. Never had an issue with packages and deliveries. I also had some sessions with a personal trainer at Jasper, Jimmy Shiba, and he's been great! I learned a lot of helpful exercises from him. read more

Love this place! So many amenities and the staff here is great. Especially Jimmy Shiba! He is one of the best trainers out there. He will push you to your limits to make sure you are fit and is cool read more

Living at Jasper has been a great experience so far. The move-in process was really smooth, Kat from the leasing office did an excellent job helping and assisting us all the time. The apartment is beautiful and the outside view breathtaking. Valet parking and the concierge service are pretty convenient and they are alway happy to assist you. read more

The truth is this place is terrible. Overpriced, weird layouts, cheap interiors that have not aged well (hence why it's so dark in the lobby), rude staff apart from Andy. poor water pressure, high rates, paper thin walls so you can hear everything and the worst is the mismanagement from Greystar. Avoid this place at all costs and avoid greystar properties. They are unresponsive, unfriendly and unaccommodating. If rental buildings will survive the flight from the city due to the pandemic, this one will be the first to go. Can't wait to move out! read more

We had a lovely time touring Jasper's beautiful apartments. Kat was our leasing agent and she made the process really enjoyable. She was friendly, bubbly, and hospitable. She was quick to answer questions and always available to us even on her days off! read more

So far they've treated our son great and the management folks are always kind and available for help! It's clean safe and lovely amenities. No complaints here! I highly recommend! read more

So just moved into the Jasper in February. My life has changed for the better. I have a 6 minute walk to work and my overall life has improved. This place has the best amenities out of all the places we looked at in the Embarcadero area. The one part in particular that sold the cake for me was the gym and fitness classes. Jimmy Shiba is absolutely a great trainer. He really pushes the class and has gotten me in the best shape I've been in a long time. Along with personal training sessions as well. Easily one of my favorite perks at the Jasper. Along with the Sauna and Spa , everyone has amazing facilities at the Jasper to keep a healthy and fit lifestyle. Make a investment in yourself and live at the Jasper!!! read more