Since we moved into our home four years ago we have had trouble with the kitchen sink drain backing up periodically. We learned that the problem was a large grease blockage from previous owners along the entirety of the line. It was only when Aaron came out that the situation was resolved. Aaron's knowledge of plumbing and his dogged determination to clear the line paid off. Using hydro jetting he was able to clear the blockage. Both Kantrell, Sr, the owner, and his son Kantrell, Jr helped greatly as well. We would highly recommend Jay Jay Mechanical to help wth your plumbing repair needs. read more

Very knowledgeable of my AC problems and were able to repair my units. My HSA warranty company has sent 6 other companies out over the past 5 years and the other companies did not fix my units. Jay Jay Mechanical was the company that took care of my issues with the AC. I would highly recommend Jay Jay Mechanical for any issues with HVAC, plumbing etc. The work Mary Ann OLeary read more

Jay Jay mechanical was assigned to fix my central air by my home warranty company. I called Jay Jay immediately upon them being assigned in hopes to get as fast as service as possible. The gentleman I spoke to was very polite and asked if he could call me back 15 mins later. Sure enough, 15 mins on the dot, he called me back. I thought this was extremely impressive given that it was a Sunday. He was able to work me into the schedule for next day! When the technician arrived he quickly diagnosed the problem and sent the work order to the home warranty company. Within a couple of hours the home warranty company approved the repair and ordered the part. The day Jay Jay received the part they had someone at my house to start the job. They had to come back the next day to finish but they came early. I would highly recommend Jay Jay Mechanical to anyone in need of AC service. They are prompt, efficient, polite, and they did a really good job of explaining the issue. Most importantly, the AC was running again in a matter of days, which is impressive since it all had to go through the warrant company. read more

Horrible customer service. BEWARE of scam! AC unit has been maintained with yearly service company, and they claimed unit was dirty and demanded $350 to clean it again. In addition, it took them 2 weeks to even come out after placing initial call. Two weeks in 90+ degree weather insane. 1000% would NOT recommend! read more

Horrible people working at this company. even after paying the money they refuse to come back to reeveluate the problem. they are unprofessional and you can never get them on the phone to answer your issues. please avoid this company if you want peace of mind. Low quality and irresponsible. read more

Kantrel and his crew are very good at what they do in HVAC. They are an absolute pleasure to work with. Explained everything that needed to do and the whole process. Including that on a warmer day they would come back with gauges just to make sure everything was working correctly. Also regarding value they were excellent. Was going to pay with a cc but he explained it would be 5% more due to cc finance charges. So he encouraged to pay by check to save money. I would highly recommend this company if you need HVAC work or service that needs done. Thank you JAY JAY Mechanical. read more

Jay Jay was called to repair my air conditioning. They came within 36 hours and solved the problem within 15 minutes. They were professional and courteous. read more

Horrific, that's the best term I can think of. Kantrell, who has been our primary contact, is unreliable, at best. I wasted two vacation days waiting for him to show up to repair our air conditioner (and both days, had to chase him down via phone, he never once called me on his own). Then this morning, he was supposed to have been here at 8am to fix something, never showed up and then at 9, someone from a completely different company showed up, so a huge portion of the job is not even being completed. Awful, awful, awful. read more

I had a plumbing issue with one of my bathroom's tubs draining improperly and called my home warranty company who dispatched Jay Jay Mechanical. I spoke to Kantrell who show great concern at addressing my issue and even fit me in the very next day. The service was very professional and they even explained to me what was causing the issue and ways to prevent it in the future. I will definitely use this company again and I highly recommend them to everyone. Great customer service as well!!!! read more

Company lies and untrustworthy............................................................................... purposely got me declined by home warranty company cause I wasn't going to hire them read more

Cantrell and his collegaue did a great job. They got my valve fixed the same day on my tub and explained what the issue was and what to look for in the future to prevent further problems. He was thorough is his explaination, he was on time, and he got the job done right the 1st time. I just cancelled an appointment on a seperate claim (for which I was assigned another company) via my home warranty to make sure his company could come do the work. He's a good guy, a straight shooter and he fixed the problem the same day, thank you! read more

I had a very bad clog in my kitchen sink. Jay Jay mechanical arrived a few hours after I filed my claim with my warranty company that same day. They are very professional and were able to fix the clog that same day. Although I had to help the plumber with clean up (I don't mind since it is my house obviously), everything was back to normal the same day. All was covered by my warranty company and I am now back to normal with my sink. Thank you for your help. read more

Don't bother contacting them. Unprofessional, unreliable, dishonest owner. A Lot of phone tags, no return calls, texts or emails, give you the fun around, overpriced service.....found out after I called 2 other company could of save 200 dollars but my fault. Will not return calls but will gladly call back and take your payment first. A lot of bad comments, 2 filed reviews on BBB recently noting everything above. I will never use them again. The worst service and scams!!! They will take your money and leave you hanging like he did others. read more

This company was contracted through our Home Warranty Company, not that I am very impressed with them either, to come out and install our garbage disposal. After about 2 months of phone tag between our Home Warranty Company, Jay Jay Mechanical and ourselves we finally got an install date and time. We were told someone would be out on December 12th at 2pm, we accepted and agreed with the given time slot and I made arrangements to be able to be home so they could come out. December 12th is here and at around 8am my husband is getting a call asking to come out around 10:30, after some discussion with myself we politely declined as we had already agreed upon 2pm, the tech was very understanding and polite and we were given the impression that he was under the impression that we weren't given a time slot. About 5 minutes after hanging up with the tech my husband gets a call from the Owner stating that we were given a time frame of 10:30-2pm, not just one particular time period and that now because of our location it would be after 2pm until they reached us, but he'll call my husband back in 15 minutes. Never hear anything (which has been an on going issue from the start of never being called back and having to follow up ourselves) Anyways fast forward, 2pm comes and goes, 3pm comes and goes, by 3:30 I call the company just to get an ETA, the owner seemed polite enough at first, he was a little hard to understand as he was talking super fast, and he seemed irritated that i was calling to get an ETA and basically told me that he will get a hold of his tech and then call me back in...you guessed it...15 minutes. 15 minutes comes and goes and not one peep from the company. I gave them until the EOD on December 12th to show up; now we are calling our home warranty company and telling them to just cancel and that we will find someone our selves. I understand that when you're a small company things come up and you may have to reschedule, but the constant phone tag, and lack of communication is what really put a sour taste in my mouth. read more

Central Air not working: We were out of a/c for days and our first service vendor did not show. Kantrell came to the rescue. Our home warranty assigned Kantrell to us on a day he was fully loaded. He promised he would get to our home even if it got later in the day. True to his word, he got to our house after 6 p.m. and stayed until 9 p.m. until all our issues were resolved. He is knowledgeable, professional and friendly. My husband and I would highly reccomend Kantrell at Jay Jay Mechanical for your next service call. read more

This company is a dumpster fire, I really hope that this review will help anyone who reads it to use a different company. It will save you time, money, and a MINIMUM of a week's worth of headaches. Completely disorganized, LIES to you as a customer, and so hard to get a hold of. These are all qualities in a company you do not want to deal with while you are in an emergency. I am convinced that their only business comes from being a Warranty Company contact because I can't imagine people who actually chose them to complete a service would ever go back. If I could give them 0 stars I would, the only redeeming thing I would say is that the people who finally came out and did the work were nice and did an alright job. But Cantrell (seemed to be main contact for the company), you are unreliable, untrustworthy, and so disorganized that your customers suffer greatly. Get your act together, but until that day ever comes, DO NOT choose this company for any services you might need. read more

We are now in the process of getting a new A/C unit inside and out because the units Jay Jay (Kantrell) Mechanical installed were not compatible, nor installed correctly. We had a heck of a time getting him to show up when he did. As a matter of fact, he never showed up when he said he would. If you could get a hold of him on the phone, he would say he'd be there soon but wouldn't show. I called him out on it one evening and he said he did show up but no one answered the door. That was definitely a lie. Needless to say, do not use this company. read more

Would highly recommend. Had 2 other companies prior to Jay Jay who did not show up for there appt nor did they call back. Jay Jay was here when they said, and returns my phone calls. The techs where very courteous and respectful and explained what was going on. read more

Kantrell did a fantastic job every step of the way - from diagnosing my problem, throughout the installation of a new heat pump, and he even came back for a follow up visit to ensure the unit was working properly. He was excellent in communicating (patiently answered my numerous questions), worked long and hard to install my heat pump in one day, he handled everything with my home warranty insurance company saving me the aggravation of long wait times on the phone, and even registered my unit with the product manufacturer! My electric bills went down 75% and have remained that low after he installed my new heat pump. It was a nice (rare) treat to deal with someone as professional, hard working, and customer service focused as Kantrell. I highly recommend his company: jay jay mechanical! read more

Giving one star cause have to give a star. Kantrell is unreliable at best. He talks a good talk but when it comes to doing don't count on him. Lucky if you can get him to answer the phone. Then if you do he states he will be there and never shows up. Gives a price for material and then wants o up the price cause he doesn't know how to judge what he needs to do the job. Then to find out that the material that was agreed upon isn't even all there. Bring in another contractor and find that he didn't even install the product correctly and have to have it all reinstalled. If you are to deal with Jay Jay Mechanical my advise is to run the other way and get someone else. If it is through a warranty company ask them to send someone else read more

I have been without hot water for a week now. I have spent days getting the run around from Kantrell. He came into my home charged me a $75 service fee told me he would fix our hot water heater. Day after day I got the run around and then he finally stopped answering his phone. He arrived late the first day and then never arrived when he said he would for the next 4 days. He even saw that I have a severely disabled 4 year old and still have no problem taking off with my money and doing no repairs. This man is a con artist and should not be trusted. I honestly don't know how he sleeps at night. read more

Kantrell was quick to return my call and schedule service. Located the problem and resolved quickly. Have called him to fix several different issues due to quick, reliable service. read more

Aaron from Jay Jay Mechanical was sent to my home by my home warranty company to provide a free preventative maintenance check on my heating system. I was informed that my unit was not working properly due to a shorted furnace control board and that I would need to pay $100 deductible payable to Jay Jay Mechanical in order to file a claim with my home warranty company. Kantrell, the owner of Jay Jay Mechanical, proceeded to prepare a report for my home warranty company stating that I was using an incorrect Honeywell thermostat, and that it was not the proper thermostat for my application, and that a battery exploded in the thermostat. He then went on to say that a wire was off on the furnace control board and that shorted the board out too. Aaron gave me 3 reasons why my furnace control board failed, all 3 of which seemed to be unlikely causes for the malfunction. I have a heat pump with an oil fired forced hot air furnace. Aaron's observation and diagnosis seemed very amateur and unprofessional considering that the unit is 6 years old and the thermostat is the same one that was installed from day one and worked fine without any issue whatsoever. When I spoke with Kantrell, he stated that the thermostat could work for 10 minutes or ten years before it causes a problem. I put a call into Honeywell and spoke with George Magallanes from technical support who assured me that my thermostat is acceptable for my application. I asked Kantrell for my $100 to be refunded and was told that he would not. As a consumer, it seems that I didn't receive anything whatsoever for my $100, however my warranty company did... an inaccurate report from Jay Kay Mechanical used to support their denial. read more