Customer Experience - Seeking Resolution…read more I contacted Pure Auto Repair three times: The first two times, I did not receive a clear update On the third call, I was informed the delay is due to a waiting list at the Chevrolet dealership This situation is concerning because I purchased a warranty specifically to protect against extended delays and costly repairs like this. I am simply asking for: Clear communication (very nice but I have to initiate) A realistic timeline Accountability between the repair shop and the dealership I hope this can be resolved professionally and promptly. NEED ANSWERS: 3 MONTHS. MULTIPLE CALLS. STILL WAITING. CATALYTIC CONVERTER REPLACED. SENSORS AFFECTED. DELAY BLAMED ON DEALERSHIP WAITLIST. WARRANTY PURCHASED FOR SITUATIONS EXACTLY LIKE THIS. JUST ASKING FOR ANSWERS AND RESOLUTION. **This post will come down when this problem is resolved!

Jesse and ​​his team never leave a job unfinished. Their unwavering professionalism far exceeds…read morethat of any shop that is in the Lawerenceville, Ga area. I would and have recommended them to everyone i hear that is looking for a shop that stands behind there word. ​​​​​​​​​​

Best car repair place I've ever been to. They give you honest replies, reliable quotes, inform you…read moreof any surprises. In close to a decade going there one part went up in price by a few dollars from the time I spoke to them to the time I got the repair without them having yet seen my vehicle (another place did the diagnostic and I didn't trust them). They informed me of the price change and got permission to go ahead with the fix. This is more than made up by them times I've shown up with my car going "what's going on" and them telling me what I need to do is "x" for a lot less money. I've never has anything break after they worked on my vehicle. They will respect your choice to go with oem or aftermarket parts

$450 for routine maintenance?!?!…read more These people are absolutely immoral, charging over $300 for just for the labor on an oil change, and then some stuff I didn't even ask for. An oil chance should never cost more than $200 even if you're ripping people off. If you go over that you better be asking people if they want what you're doing to take their money! They took two hours when I was expecting one, so I was getting late to get back to work and couldn't stand around and argue, I'm so pissed at this place. Obviously never going back and will tell everyone not to use them.

I called DC Auto Service to get an appointment for an oil change and to check the brakes on my…read morevehicle. They answered the phone within a few rings and in a very friendly way said to bring it. Upon arrival I was greeted and had all paperwork done within 5 minutes. I was told it would be about 20 minutes before they would be able to check the brakes. In 20 minutes I had their inspection findings. Since parts were had to be ordered I was told it might take 2-3 hrs.. two hours later I received a call that my car was ready. Pricing was good, Service was exceptional, the staff were friendly. What more could anyone want? Six stars on a five star rating system. This is the place that truly delivers more than what they promise.

I requested an oil change and a tire rotation. The last two times I've purchased this service, the…read morecost has been $56. Today I went in with a $50 gift card that had been sent out in a mass mailing by Speed themselves. First, they did not know what to do with the gift card. The man behind the desk told me, "Our marketing department messed up with this because it should not cover an oil change and tire rotation." But the card only says that it can be applied to any service over $50. Then the price magically went up to $109. When the $50 gift card was applied, the price dropped to $66, which is what I paid. I'm not Einstein, but . . . . Maybe I do not understand how a gift card really works. I walked away suspecting that I had purchased an oil change, but that I had given Speed a $10 gift card. The help assured me that I should be grateful because he had removed the entire cost for the rotation and labor, and there was no other category to remove from the bill. Their parting words of consolation were, "Well, at least you got your oil change and tire rotation out of the way." That I did.

Bad customer service. Went in to repair two front shocks on my vehicle and was called a day later…read moresaying my cv axle was cracked when I had lifted the car up myself a few days prior and saw it was not. Then was charged a large fee to repair it. Basically, they damaged my cv axle while repairing the front shocks and charged me money to fix it. Was able to confirm this after going to a different mechanic. Would not reccomend.

They price gouge you . Talk down on you with terrible customer service. And then in the end your…read morecar still not repaired correctly. They say well you purchased bad cars. Over $8000 later I need a parent to take my car to Mercedes dealership to repair it correctly

DO NOT GO HERE! We used to go to this business when it was…read moreowned by Vo. It is not the same at all. The average star level would be a 1 or 2 if you removed all of Vo's scores. I took my daughter's car here for an electrical issue at 8am on a Tuesday. We didn't hear from them till we called at 2pm to see if there was an update. They said there were no issues with the car and we could come pick it up. We said we wanted to leave it there overnight to make sure the issue didn't resurface, as my daughter needs the car to drive to work and I we don't want her to get stranded. No call the next morning. We called at 11am to see if it was still fine. They hadn't looked at it yet and said they would look at it now. No return call again. We called at 1pm and they said we needed an NEW ENGINE! No, not engine but a new "motor". We asked for an explanation. These are the reasons they provided. 1. They said we had no oil in the car. - My husband has been changing the oil in the car for the last 6 years. My daughter checked the oil last week. There was oil in the car. The car has NEVER not had oil. 2. There was a valve cover leak. - News to us. This was not an issue before we came here. We have never had visible oil around the oil cover. 3. A cylinder is misfiring. - This is a sign that a spark plug or the coil needs to be replaced. I don't know if they thought we didn't know anything about cars because we are women but they are definitely wrong. We immediately went up there to pick up the car. The car was still in the garage with the hood up. There was a large blue oil drain in front of our car that was supposed to bone dry. We drove away and there was a cloud of white smoke. What the heck! We came there was an electrical issue. The car has NEVER had this issue. We pulled over and drove in my car to the auto part store to pick up a quart of oil. No issues after to put oil in the car. I ran a diagnostic on the car because we have a micro mechanic diagnostic reader. NOW the car reads that there cylinder 1 is misfiring. Luckily we know how to change spark plugs and coils. After we fix the damage they did to the car, we're taking it to Hyundai to finally get the electrical looked at. A wait of money and two days of time. We are out $80 for their mandatory diagnostic fee, Vo didn't have this, the price of an emergency quart of oil and the spark plug or oil after we perform the test to see which one is having the issue. YOU HAVE BEEN WARNED! DO NOT GO HERE!

5 stars to Mr Vo, 2 stars to the new owners, I haven't had the new guys do anything major except…read morefor a simple oil change here and there but we were loyal patrons when Mr Vo owned it and ran things. He never fixed what was not necessary to fix at the time and would give us a priority list with low pricing that was always honored, of what we needed to pay attention to and when we needed to bring it in for that service. He never took advantage and would even let us get our own parts without the markup and install them for labor only. He was a very fair man and will liked. I miss him greatly. I give Mr Vo 5 stars. The new guys, maybe 2 stars. I believe they have much to learn about customer service. They just don't have the passion for it that he had.

The owner Howard and his employee Brian when it comes to anything that has an engine just have…read morealways had an act for being straight forward and honest about their knowledge of their profession. Both began tinkering with cars at a very young age. Emily the assistant there is just as humble as Howard and Brian. She is super friendly too. In my experience of taking my vehicle there when needed over the last 30+ years, they always finish the repairs on my car in an excellent timely manner. Howard runs a successful business without ripping peaple off. They will never overcharge their customers.

Truck caught a nail in the tire. Called and asked if they had time for me. "Bring it on down!"…read moreMoments later, quick pull and plug. Will definitely bring more business this way.

great customer service, owner is honest they also use quality parts and showed me everything they…read moreused and the old parts

Brookwood Tire and Auto delivered phenomenal customer service. They were able to squeeze our…read morevehicle in on extremely short notice after our check engine light came on, and they kept us updated every step of the way. Wes was incredibly thorough in explaining what the issue might be and spent countless hours diagnosing the problem. In the end, he came back with an honest, affordable repair option--something we truly appreciated. We are absolutely customers for life. It's such a relief to find a trustworthy, caring, and knowledgeable auto mechanic right here in our local community. Highly recommend!

I waited for a hour and still no one got back to me just for one tire for a small Toyota Corolla…read moreand yet they took care of 3 people that got there after me. Don't go here unless you don't have places to be.

These guys do great work! Discount tire said they couldn't patch my tires but tire Latina did no…read moreproblem.