Super satisfied with the work they did. They used shoe covers inside the house. Highly recommend…read morethem

I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.

Ben is the best! He is our go-to plumbing professional for all projects. He is consistent in his…read morecommunication and quality of work and is honest/transparent on pricing. We had a minor leak and replaced the 75 gallon water heater (Bradford White) with equivalent model which included copper piping and installing a new T valve.

I requested a quote from Ben on yelp after feeling overquoted by a plumbing business. He gave me a…read moreprice quickly and also paid attention to some details that we should address that others may have overlooked. He installed my new water heater, expansion tank, consulted an electrician to address pipe grounding needs and solved some leaking.

We have used Advantage Plumbing on a number of occasions. They are a terrific company. They're very…read moreknowledgeable, polite, and get the job done. Their rates are very reasonable. A special call out to Angie, the office manager, who took the time to find out when our last visit was. If you need a plumber, don't hesitate. Call them.

Caleb came out to take care of an issue that a prior plumber had created. He fixed the problem…read moreright away with our shower and was professional and courteous. Great service from Advantage!

JSR plumbing is the plumber you want to call! He was the third plumber I called and I found out…read morefrom Jeff that the first two plumbers lied about what I needed. He could have easily took advantage of the situation and ripped me off but he was honest and did a wonderful and thorough job of fixing my issues. I would highly recommend him to anyone needing a plumber.

Not a man of his word…read more I think he (Jeff) has some issues w/ technology, or attention to detail/follow up... Initially the comms were great, then he disappeared. After some nagging texts (no phone calls/does not answer - just texts) he finally came out to do the job. He came out to do the job, and did a fine job, though very expensive. When I paid Jeff, and asked him for a receipt he looked at me like I was crazy. Not sure what the issue was here but when a service is provided, its customary to provide a receipt. And like I said; he was very expensive so I was interested in the cost-break down. He (JSR-Jeff) said he'd email me when he got home (the receipt). That day nothing, next day nothing. I texted him again to remind, said he'd do it... a couple more days go by and nothing. Quality of work was good. Quality of customer service = dismal. So I would actually not recommend.

Don installed a new sump pump system for us. He communicated very well before and during. He was on…read moretime and I feel like they did good work.

Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Came out right away on a Saturday afternoon to fix a clogged floor drain…read more Jay did a good job and made a thorough repair, including cleaning up and giving advice on how to prevent a recurrence. Respectful of our property and cleaned up quite well. Would not hesitate to hire again.

If you need backflow testing done, Brad is your guy. He was punctual, answered all my questions,…read moreand just pleasant and professional. I feel good about calling Brad for other plumbing needs.

I just used Plumber Near You for the fourth time over the past few years and largest plumbing…read moreproject yet. He has: -installed and vented a tankless water heater for me (life-changing). Get one if you can. -installed a water heater at my mom's mobile home and had to re-pipe a great majority of it due to severe damage from freezing -fixed two broken shower faucets (small job) -Most recently (January 2020), he installed all plumbing and fixtures for a bathroom sink, shower, toilet, bar sink in my unfinished basement project from scratch. Had to cut and replace concrete to run drainage, new ejector pump, new sump pump. Finishing my basement has been a dream and his plumbing work was incredibly done. Damian is early to all appointments and works extremely hard on the projects and treats the work as if he is doing it for his own home. I found him by using thumbtack contractor app and was nervous about hiring someone that wasn't recommended by someone I knew, but I'm glad I did. If you ever need a plumber...I gotta guy. Hire Damian at Plumber Near You.

My family and I recently used this company to replace our water heater. Everything went smooth from…read moresetting up an appointment until the final installation. Very satisfied with the price and professionalism. Thanks!

We had a main line clogged with tree roots and called Suburban Plumbing Experts to handle the…read morerodding. The two technicians they sent did excellent work, making sure they got all of the roots out completely so the problem was actually solved. They knew what they were doing and took care of everything properly, which is exactly what you need for a job like that.

Thanks for taking the time to respond its much appreciated that you take reviews seriously and…read morecommunicate so professionally! For me, im 152cm and having a really big tall man standing over me pushing me for things that I wasn sure of what or why was needed is uncomfortable when I was willing to pay for the service before this! I was treated like I was incompetent, that the work needed doing immediately by yourselves. When I got someone else out to look i explained I had another service guy out and what it was he said I needed and he said this was not a necessity but very common for companies to try and upsel on because the general customer wont know what it is. Im unsure of what it was but im happy to contact the other company if it helps you and your ongoing training of staff.