Five stars to Robert! I'm so happy with my new garage faucet! He figured out my project quickly and…read morethe price was fair! Thanks again!

My power vent hot water heater wasn't working properly. I contacted Old World Plumbing, a division…read moreof Valley Fire Protection Systems, and a plumber was at my home within the hour. He diagnosed the issue quickly, explained the faulty code, installed the replacement part, and tested the heater for proper operation. I believe his name is Armando. He was extremely knowledgeable and professional. I will definitely call Old World Plumbing in the future! By far, best service! Definitely recommend Old World Plumbing for all of your plumbing needs.

I'm helping my aunt with fixing up and doing some repairs on her house. She has 2 bathrooms and…read moresort of stopped using one because of a plumbing issue with her bathtub. She is elderly and I've been helping her out with a lot of things. I called Carlos and he was awesome! His proposal was very reasonable, he was polite, came on time and did a great job. I can't say enough about him. Don't hesitate!! Thumbs up for JCD!

These guys are great. Replaced some faucets for us. They were on time, fast, did excellent work,…read moreleft the bathroom spotless. Rate very reasonable. We will definitely call them again.

Scott did an amazing job helping me with any plumbing questions, they reply and are available and…read morecall back every time. Highly recommended!

I would have given a better review if the company was more responsive. I had a service call a…read moremonth ago for a leaking dishwasher. It turned out to require an insurance claim due to damage done from the sitting water over time. I requested via their Facebook page and vmail an invoice / write-up from the visit (as insurance requested to show I actually called a plumber). I have received ZERO response on this request, which is odd because no work was done yet to fix the leaking hose. I planned to use this company when my house was put back together and ready for the dishwasher to be reinstalled, but there's no way that can happen if I can't even get a response back for the initial visit a month ago!

Rafal @ Old State Mechanical has been my go to plumber for many years, they do superior work at…read morereasonable prices. My first time using them they installed a tankless water heater, which I had purchased. They went above and beyond finding an ideal location for the heater in order to maximize the space in my basement. Most recently I used them to re-run all the plumbing throughout the house as well as install all new plumbing to a kitchen addition. Their craftsmanship is superb and I would highly recommend them to anyone looking for an honest, reliable, and reasonably priced plumber. The work was performed in Chicago's Lakeview neighborhood.

Old State Mechanical took care of a plumbing problem I had and I was very satisfied. Rafal came…read moreout, provided an estimate. Then soon after came back and did the job. He was very professional, reliable, and cost effective. Will definitely call them back for future needs and refer them to neighbors.

I can't say enough good things about this entire company!…read moreEveryone in the office is great and the plumbers are outstanding. They do quality work and leave everything perfect when finished. I have worked with Reggie, Jeff and Brandon! They explain what's causing the problem and what they will do to fix it. Their work is top notch.

Just a straightforward review based on my experience that hopefully provides some clarity for those…read morein need of urgent plumbing service. In my case, a faulty water heater needing to be replaced. The Good: incredibly responsive, tried to troubleshoot over the phone and worked to visit the immediate next day. The (Real) Bad: they price gouged me in a time of peril. Unacceptable. Knowing I was up against the ropes, they charged me what was nearly 3.5 times a normal charge for a water heater replacement! I asked for them to be more accommodating on the quote but came back with 'nothing we can do'. I guess they assumed I'd pay that exorbinant price. I didn't. I got quotes from two other responsive plumbers which proved Plumbing Department was attempting to gouge me. I'm glad I went elsewhere. It's a shame they have such speedy, friendly initial support, but followed it with egregious quotes. Hope they can do better in the future. UPDATE: spoke with owner, Jeff, to discuss the experience. To provide further details underscoring the notable pricepoint disparity: Plumbing Department - install Bradford White water heater with licensed, bonded and insured company Other Plumber Quotes at 3-3.5x less - install a Rheems Performance water heater from licensed, bonded, and insured company. I have no qualms with how Jeff chooses to operate and appreciated their initial support, but found the pricepoints for the install, at a moment of peril, arresting and glad I didn't settle with what was clearly an elevated pricepoint. I'm only sharing my experience and the notable pricepoint disparity.

My wife and I had recently purchased an older home and were in the process of having a new hot…read morewater heater installed when the gentleman who was installing it pointed out an issue with my stack pipe. He said he knew a business and called TJ's. Tony came out and evaluated the problem. It was worse than I thought, but Tony's estimate was extremely reasonable. After getting the permit from the village he came out and with his partner had the entire stack pipe and connecting plumbing torn out and replaced. Tony works very clean and was even very cognizant of the brand new carpeting we had just installed. The most impressive part was that they finished hours earlier then anticipated and right on budget. Tony was very professional, worked very clean, and stayed with his estimate. Any future plumbing work I will definitely call him first and so should anyone who reads this.

We'd been having sump pump and overflowing toilet problems over several years. TJ's had fixed the…read moresump pump for my parents before and were called again to fix the worst toilet overflow problem in 2019. We paid quite a bit of money $3,500 for this urgent repair. Then several months later, it happened again. My brother called a different plumber who came to fix the problem, for a few hundred dollars only. He told us the sewage drain problem was not fixed correctly by TJ, thus the continual overflow problem. Rip off plumber...avoid at all costs.

Super satisfied with the work they did. They used shoe covers inside the house. Highly recommend…read morethem

I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.

Ben is the best! He is our go-to plumbing professional for all projects. He is consistent in his…read morecommunication and quality of work and is honest/transparent on pricing. We had a minor leak and replaced the 75 gallon water heater (Bradford White) with equivalent model which included copper piping and installing a new T valve.

I requested a quote from Ben on yelp after feeling overquoted by a plumbing business. He gave me a…read moreprice quickly and also paid attention to some details that we should address that others may have overlooked. He installed my new water heater, expansion tank, consulted an electrician to address pipe grounding needs and solved some leaking.