I requested a quote from Ben on yelp after feeling overquoted by a plumbing business. He gave me a price quickly and also paid attention to some details that we should address that others may have overlooked. He installed my new water heater, expansion tank, consulted an electrician to address pipe grounding needs and solved some leaking. read more

Ben is the best! He is our go-to plumbing professional for all projects. He is consistent in his communication and quality of work and is honest/transparent on pricing. We had a minor leak and replaced the 75 gallon water heater (Bradford White) with equivalent model which included copper piping and installing a new T valve. read more

Principle Plumbing - Bradford 75 gallon water heater installed. - Plumbing Near Me

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Emergency service for a water leak in my Naperville home --Efficient, professional, diagnosed and repaired problem quickly. Honest --given that I'm an older, female client whom other service providers have tried to bamboozle, I appreciated that so much. Also good at communicating. We will always go back to Ben read more

I hired Ben to replace my 10 year old hot water heater, a toilet that had issues and a sump pump I didn't trust. He did a great job, kept me posted when each installation was completed and cleaned up completely when he had fixed everything. I am very pleased with his work and found him to be very pleasant. I give him the highest recommendation. I now know who I can call to help me with plumbing issues! read more

I have been a customer for over 25 years. I wouldn't trust any of my plumbing needs to anybody else. Always fair. Always punctual. Top-notch quality. Courteous. Professional.. Highly recommend. And as far as price goes, you can't beat it. read more

Late last summer, I moved into my first home. A year later, we're settling in. One of the things I'm working on is the landscaping. I had to re-seed some areas of my front lawn and noticed that the hose had very low flow. Despite attempting to problem solve a la' WikiHow, I couldn't fix the issue. I sent out a Request a Quote for a plumber, and got back three types of responses: (1) We'll send a plumber out at $~280 to diagnose (2) We can remedy the problem at $375+ for a new spigot (3) Let's discuss the issue you're having. Ben was one of the few #3 responses. He went back and forth with me (with me sending pics) to try and identify and diagnose the issue I was having, well into the evening. He was honest, and it was clear he wasn't trying to make a buck. (I get it; we all need to make a living.) After problem solving didn't work, I hired Ben to come out and help with the issue. He seemingly remedied the problem with a quick turn of a knob (and I felt dumb AF). I told him I'd pay him for his time, and he declined. HOWEVER, it turns out that the DIY knob installation from the previous owner leaked, so I did indeed need to have Ben cut the faulty knob off and install a straight pipe. In my interaction with him, Ben demonstrated great integrity. He charged me a minimal amount to remedy the issue. And he went a step further to write out end-of-season instructions for my reference. Totally solid. Makes me think of the UNCLE or NEIGHBOR sort of good guy who wants to help out. I'd hire him again. Thanks again Ben. read more

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Ben helped me figure out my water heater problem through phone and pictures texted,. I wasn't getting enough hot water, and my gas valve went bad on a Bradford White 50 gallon tank from 2009. Instead of just replacing the valve, he brought the current model of the same one, the same day, in a few hours. He installed the new one by himself and was very knowledgeable, skilled, and professional. It was a bit pricey, but worth it to get an updated model of such a good tank in a few hours and be assured that with a new tank it wasn't just putting a bandaid on a gash. He never asked me to wait or schedule it later-his service was immediate, and little did he know my health depended on it. Thanks Ben of Principle Plumbing. read more

Ben came out to address a gas line issue. He came out the same day and triaged the issue and was able to track down the parts quickly and do the work at a fair price. Highly recommended! read more

I had an urgent need for sump pump repair. Ben answered my call and was at our house twenty minutes later. He was professional, explained things clearly, worked to understand the source of the problem (not jump to the repair), explained my options, took his time to do things right, cleaned up after himself, was very reasonably priced and I really liked him as a person ! I highly recommend Principle Plumbing. read more

Hot water heater was replaced and plumbing connections brought up to code. Received a response and estimate within a few hours and work was completed within 24 hours. Ben was very professional. read more

I was referred by another great company (Advantage Air. HVAC). Ben was responsive through text and you can tell he's very knowledgeable and genuine. I needed a water heater replacement (non emergency) and Ben was here within just a couple of days. On time, didn't leave a mess, and even reminded me about a corroded valve I had been meaning to replace. 10/10, would recommend. read more

Amazing!! Came out to check on my hot water heater only to find out that it had been turned off accidentally;-) The owner was very responsive and concerned to accommodate my business. (Hair Salon) Great locally owned company. I would highly recommend them! Thank you so much! read more

Ben is very professional and a great guy. He knows what he is doing and was able to diagnose the problem over the phone. I will be using his services in the future as well. Thanks Ben! read more

He was friendly and helpful. He came through and helped out in our time of need. He kept me updated with a time frame and kept his arrival time in the time he promised. Job was completed quickly and efficiently. Would use again and highly recommend read more

I called Ben after reading the great reviews on Yelp and agree. Ben responded immediately on line (on a Sunday night) and we set up appointment. He arrived promptly and completed the job quickly. He brought booties and a floor covering which I appreciated. The price was just as we agreed with no added expense. Our sump pump was going on several times while he was there which I didn't even notice . He asked if he could look at it to be sure all was well ( he assured me it was fine, but I appreciated his taking notice) Ben will now be taking care of all our plumbing needs in the future! read more

Ben was efficient and did a good job. I would hire him Again in the future.

Ben was incredibly knowledgeable and helpful with my bathroom sink leak. He offered options on how I could remedy the problem myself in our first phone conversation without pushing for his services. After exhausting my own attempts, he came out the very next day and installed a new faucet. He was prompt, masked, and courtious. I appreciate that he was willing to help lend his expertise right away so I could solve the issue myself. New faucet works perfectly and no more leak!! read more

I had a problem with a recently-installed kitchen faucet and called Principle Plumbing for help. Although they weren't able to make a service call until next week, Ben made a suggestion over the phone that solved my problem. If we need any plumbing work in the future, I would call Principle in a heartbeat. read more

Ben was the quickest to respond to my Yelp request for some plumbing work we needed done. He quoted me a fair price over the phone to replace our garden hose spigot and 2 toilets that I had purchased. Came on time during the date/time set and was quick and respectful to the house during the install. He cleaned up everything and made sure everything worked properly prior to leaving. We have our go to Plumber now and will be working with him for any future needs. read more

Ben was great, and we are already planning on bringing him in for other work we need done. He came in with a mask for safety, and he gave us a really affordable and reasonable quote for our toilet. He completed the work really well and we're really happy with his service. He's definitely reliable and I'm glad to finally have a guy to call and count on when we need a great plumber! read more

Ben's experience, knowledge, and professional approach brought our long-standing sewer problem to a successful outcome in just one morning. Very grateful! read more

We had renters and the garbage disposal broke. We searched for a plumber and one who could install quickly. I was able to speak with Ben owner of PRINCIPLE PLUMBING, INC and he made arrangements to come out that day. He was very friendly and honest and on time. Actually a screw from an overhead light had fallen into the sink and jammed the disposal. Ben figured it our immediately and fixed the problem with in minutes. He was fast, honest and professional. We were charge only a small service fee for his time. Thank you for all your help... read more

We cannot recommend Ben highly enough. We had been struggling with sewer backups and met with 3 prior plumbers proposing at least 5k in work (if not 10) that we now know wouldn't have fixed our immediate issue even though it made sense from a longer-term maintenance view. Ben was very responsive overall as well as extremely thoughtful in examining the underlying issue. He was also willing to work the day before thanksgiving to help us out on extremely short notice. He is a pro and clearly willing to break down the issue versus slapping an easy proposal together. We love Ben and can't be grateful enough for his expertise. read more

Our ejector pump stopped working suddenly, causing water to back up into our basement utility room. After reading the other excellent reviews, I called Ben and discussed the issue. He quoted me a good and fair price for replacement of the ejector pump, so I asked him to come by. He came out on a Saturday morning within 30 minutes of our call. Ben confirmed that the pump needed replacement and then promptly installed the new ejector pump. He also helped clean up the water that had spilled into the basement, which was greatly appreciated. I will gladly call Ben again whenever we have any plumbing needs. I cannot recommend Ben and Principle Plumbing enough. Great work! read more

Ben at Principle Plumbing is an excellent plumber & a great guy. I've used him several times in the past 2 years. He has capped & removed my old leaking water softener, replaced a leaking shower cartridge, removed a cracked/leaking OMNI water filter that flooded my basement, replaced 2 sump pumps, installed a new gas water heater, replaced a toilet wax ring & dripping PVC drain piping, & replaced 3 toilet flush valve gasket rubber seals. He does very good work, responds to emergencies quickly, charges a very fair price, is honest, & very friendly. I highly recommend Ben for all of your plumbing needs. read more

Having dealt with my fair share of shady, price gouging plumbers, Dealing with Principle plumbing was a refreshing experience. Ben took time to understand my setup and provided a very competitive price. He arrived when he said he would, was very tidy and completed the replacement of two old 40 gallon unites with a pair of new 50 gallon unites in a bit over two hours, including re-aligning the water and gas piping to account for the difference in tank size (unlike the last time I had a big-box store replace it). He's my plumber from now on. read more

Following the great polar vortex of 2019 I had a pipe burst in my basement leaving me with an inch of water. After calling 5 companies and being put on a minimum of one day waitlist, I found Ben through yelp. When I spoke with him I could tell he was on another job but he told me he could come within an hour and a half. He called when he was on the way and showed up in the time provided. We talked about the problem, which was behind a wall, and he was courteous, funny, and down to earth. He blindly located the source of the burst on the first try and had me up and running within an hour, including replacing an outdoor spigot. He told me what he was doing step by step all along the way which I prefer especially in a tense emergency like I was experiencing. To sum it up, Ben did great work at a fair price and has a great personality. No doubt I'll be using him in the future for any other projects or emergencies that come my way and recommending him to anyone looking. read more

I called and spoke with a man who asked that I text him the details and he would check his schedule and get back to me, 48 hours later I have not heard back from him. read more

Prior to getting anything done, I had two choices: The plumber associated with Home Depot (DLC), and then two quotes from plumbers in Wheaton from Yelp listing. Price wise: $340/Home Depot), $295 quote 1, and $200 quote 2. I called Principle Plumbing, and he answered the phone, affirmed the quote, and said he might be able to do it at end of day. It is now 14:50 hours, he has come, done all the work (removed and old sink, installed new one for the quoted amount). He worked fast, diligently and cleaned up after himself. I am thoroughly satisfied with the job done and have adopted him as "my" plumber. read more

We'd give 6 stars if we could! We love the work Ben did. He was responsive and saved us from a dead sump pump. Called the big guys but so glad we went with Principle Plumbing. They are far more responsive, straight forward, and honest than we felt we could get with the big names. We love supporting local business and Ben/Principle Plumbing has a customer for life. Highly recommend. Seriously. Call these guys NOW if you need plumbing ... and if you don't, save this number for that rainy day (pardon the pun). read more

Ben is a legend, an absolute gem of a plumber and such a good person. Tells you what is going on, how it will be fixed and how much it will be. You're not left wondering if he will add anything else to the final bill and he is super quick with his work. He does bring the booties and a tarp which is awesome because it shows he cares. From the first time we used him (several years ago) to now I have never thought about even looking up another plumber, let alone using one other than him. As long as I'm in the Chicago land area and Ben still owns this company I will use him for our plumbing needs. I'd give him six stars if I could. Give him a shot, you will be so glad you did. read more

Principal Plumbing did a great job all around. Quick to reply, quick to install, very fair price. I will definitely recommend Ben and Principal Plumbing to anyone in the area that needs a quality plumber. read more

Ben was great to work with! After our water heater went down, Ben was very responsive and able to help us get a new one installed in a very short amount of time. I would highly recommend Ben; I know we will go to him for all our future plumbing needs! read more

I broke off my tub spout pipe and was told by other plumbers the only way to fix it would be to open up the wall and spend $1000+. Ben fixed the issue in an hour and a half without doing any of that. Avoid the scams just call Ben - he's honest. read more

Best customer service that I could ever expect. After having water start backing up into our sinks, I found principle plumbing on Yelp and we now found a permanent plumber. Not to only mention he arrived within 30 minutes of calling on a Saturday, he made sure the issue of water backing up in the sink from the sump pump was no longer an issue. He was very knowledgeable and ensured the work was done at a very reasonable cost. Would highly recommend. read more

Ben will continue to be my go to plumber. He is professional, accommodating, and an honest guy. I have used him twice, for my rental and my house. Both times were great experiences. His pricing is fair, but it's the service that he provides that sets him apart from other companies. You won't be disappointed! read more

There were times I've had service done and felt like I was being taken, but not with Principle. I had a water heater replaced and the process couldn't have been easier. I shopped around and got quotes from numerous vendors and Principle came out on top in price, customer service and overall quality, in my opinion, after the work was completed. I will definitely recommend and use Principle Plumbing for future projects. read more

This review is for Principle Plumbing based on the responsiveness to a yelp quote request. I entered a yelp quote request at 10:15pm on a Thursday for a water heater repair. Ben responded within 30 minutes- he was out of town, but walked me thru steps to make sure the unit was actually in need of repair, and shared what he would have charged so I had a ballpark idea of what was "normal" for the job. Ben reached out to help even knowing he was not going to get the job. Just super -Thank you, Ben! Principle Plumbing is now on my "go-to" list for plumbing services! read more

There are a lot of quirks working on a 150 year old house, and Ben did a great job installing our new 50 gal power vent water heater. Despite narrow stairs, low overhead joists and a mess of water, drain, electric and hvac lines, he had the old unit out and the new one installed in less than 3 hours. It was my first experience with him but he's the kind of plumber (tradesman) you hope to find . . . honest, a problem solver with reasonable rates. read more

Ben is my go to plumber. He has gotten me out of a few messes with my sump, water heater and sink. On Monday February 2nd (after the 19" snowfall ) Ben drove out to the city and changed my water heater. With all the trouble we had finding parking and lugging the water heater 2 blocks in the snow he didn't complain once. The water heater was professionally installed and the day was saved. I highly recommend Ben for all your plumbing needs. By the way, the price was very fair. read more