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    JCPenney

    2.5 (119 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    David M.

    I think our days shopping at JC Penney are over. My wife bought several shirts online for herself. Like always, we wash everything before wearing the clothing the first time. This one item lost its stitching in the wash, so we went to this JC Penney store to exchange it for something else. I think this is actually the first time we had to do this. We arrived in the store at the designated return counter and encountered a manager who lectured us incessantly about their policy that they would only accept items for returns that were in original packaging with all tags attached. She was making a "one-time exception" for us, but don't expect this to be normal. This kept going on during the entire interaction. I had a hard time staying calm being lectured by this woman and just kept telling myself that it didn't matter because she was doing what we asked her to do. However, both the "policy" and the behavior of this person are just ridiculous. As to the policy, do you know what kind of contaminants are on new clothing before it is washed? Unwashed new clothes can harbor a surprising range of microorganisms picked up during manufacturing, packaging, shipping, and in-store handling. Common bacteria found on unwashed new clothes include: Staphylococcus aureus Can be transmitted by human contact during manufacturing or in stores. Some strains (e.g., MRSA) can cause skin infections or more serious conditions. Pseudomonas aeruginosa Often found in moist environments, and can be picked up during textile processing. Known for causing skin infections, especially in people with weakened immune systems. Enterobacteriaceae family (e.g., E. coli, Klebsiella) Typically fecal-origin bacteria, possibly from unhygienic handling or contaminated water in the dyeing/finishing process. Some strains can cause gastrointestinal or urinary tract infections. Additionally, you can also encounter fungi and chemical residues, so yes, we will wash all clothing first, which makes this "policy" essentially a barrier to returning anything that turns out to be defective. As far as the behavior goes, I really don't need to be lectured. This is not customer service. Explaining the policy is one thing, but going on about it ad nauseum when nobody argues about it is just rude. JC Penney, you have plenty of competitors that do not treat their multi-decade customers this way. Bye bye.

    Entrance from inside the Mall
    Amanda J.

    I came to use a gift card and I was happy to see all the discount deals offered throughout the store. They have a lot of good brands. I tried on a few pair of pants and tops. I ended up picking Levi pants and a Forever 21 sweater. The cashier, Donna, was super nice and helpful. She checked to make sure I was aware of additional deals I could get on the clothing that I chose. The store was clean and easy to shop at.

    Idelle D.

    Just had our family Christmas photoshoot at the Photo Studio and received our pictures via Shutterfly and the pictures came out great! We had a 2 year old with us and dog and they handled us so well! Our 2 year old was a little cranky but the photographer was still able to get him to take decent pictures even given his fussiness. The Christmas backgrounds came out nicely too. The only reason I'm not giving 5 stars is that they were running 20 minutes late but it's understandable because of the holidays. Also they upsell a lot at the end with the printing of pictures but we ended up spending $300 ish for all the digital pictures and 12 prints. I went to a professional photographer before and paid almost $500 so this was a lot more affordable. I became a member at the end, so we will definitely be back for more family photos or Christmas card photos. Thank you Hailey for taking care of us and our family! Can't wait to turn these into Christmas cards!

    Alex D.

    I got some really great priced Dockers pants for 40% off! A woman named Bobbie was very helpful, along with a few other employees who helped direct me to where I needed to look. Jcpenny definitely has better prices than other department stores, and still great quality and selection.

    The cheap ring they are trying to give me
    Lina C.

    Close to 2 years of dealing with JC PENNY for a simple repair any jeweler could've repaired . Buty mom insisted on using the warranty. After a phone and written complaint to corporate I reveived a phone call from a customer service rep who then directed me to manger who was named Judy who said she was handling it ....only for her to pawn the entire ordeal off onto Yvette the "newly appointed" manager of jewelry department who knows literally NOTHING of my case. The huge heart shaped ring is the orginial and the pweny ring is the best JCPENNEY is offering. They destroyed my ring because they didn't wanna honor their OWN WARRANTY program. As far as im concerned they did all of this on purpose so they could force us to pay more for a replacement. I've never been so outraged in my life! If i walked into their store and destroyed their jewelry ID BE IN JAIL ! DONT EVER BUY JEWELRY FROM JC PENNY . They make snake oil salesmen look like Saint Fucking PATRICK

    Wow. I have not had great customer service in the salon in the past (multiple canceled appointments, including for a plumbing issue), but my recent experience an hour ago takes the cake. Biolage is on sale online--but "not in store". So--I can order it online, ship it to store (will be as it's over 35) and pick up for the price I expected. Does the ad not say "visit store to purchase"? And is this a case of false advertising?

    East enterence. Best mall parking on a busy day.
    Marcus F.

    Underrated discount clothing store. For a business trip I needed some easy care shirts that would survive a long flight and a day of work without wrinkling. Not only did they have wrinkle-free shirts at JCPenney they were reasonably priced. Prices were less than Kohls for the same style of shirts. - They have sales racks like Kohls but be weary. I've looked closely on some of their "clearance" merchandise and sometimes it's damaged or looks like it was used and returned. - Very convenient entrance on the East Parking lot. It's one of the least used lots for this mall. - Much better clothing here than found at Ross / TJMax. If you catch a deal / coupon / clearance rack it's probably a better price too.

    But i really really wanted to wash my hands!
    Jason N.

    The employees here are not really that friendly, prices are not that extraordinary to make a trip out of the way to come here. Seems a bit disorganized, but most stores like this get that way when people are moving stuff about. Overall not a horrible, yet not a positive experience.

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    Candace at the returns desk in North County mall was friendly, attentive, polite, and helpful.

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    4 years ago

    What? No refunds on items after 30 days even with a receipt. Screw this store & their new store policy, I will NEVER shop here again!!!

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    Review Highlights - JCPenney

    JC Penney was an anchor foundation for the shopping mall back in the heyday.

    Mentioned in 24 reviews

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