Since I was a child, my family has always shopped at JCPenney, with their popular t-shirts and underwear the main purchases. I'm hoping the company can keep their beauty salons, portraits and clothing line. With stiff competition from online stores and a lack of foot traffic, it's been hard for anchor stores to keep up with the digital market... read more

JCPenney - Service Center - Department Stores Near Me - Glendale, California

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Ugh! Everywhere you go these days! Attempted to purchase shampoo & conditioner. Cashier called us up & began order. Another cashier couldn't figure out something so ours walked away. Didn't say anything. Gone for a few minutes. Came back & fumbled around trying to get our order rung up with coupons & rewards. We could not pay with our JCP card. Her machine didn't have a card reader like all the others. SO THEN WHY WAS THAT REGISTER BEING USED?! Does anyone have a brain?! It took several attempts; she had to re-enter coupons & rewards. Eventually she went another route with card lookup. What a cluster f--! What should have been a simple two minute transaction turned into a 15 to 20 minute transaction. My spouse was pissed & about to lose his sh-t! Unbelievable! Sidenote: Many, not all, are rude--middle aged women with accents are very nasty. read more

BUYER BE AWARE! JC Penney sells these poorly made POP Comfort fit Wedges, which are terribly Uncomfortable. The shoes caused multiple abrasions to both my feet. I will return these BUYER BE AWARE! read more

JCPenney - Multiple Abrasions caused by these poorly made wedges. - Department Stores Near Me - Glendale, California

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JCPenney in the Glendale Galleria, I don't think you're doing it right, but at least you're trying. Passed through over the weekend and was surprised how empty it was not to mention the folding tables, not covered or display tables or even podium style with well folded items for sale on top... I thought we were at a K-Mart or the swapmeet for a second, but no it was JCPenny. I grew up with this department store in Los Angeles, from the Galleria to the SouthBay Pavilion to the Inland Empire and High Desert so it's sad to see it lose a little of it's shine, but the service is pleasant and personable. They carry very affordable brands like Levi's, Champion, Thereabouts and more, not to mention have great Back to School 50% specials. Women's, Men's, Young Adults, Kids, Furniture, Jewelry, Beauty and all the department store essentials including Optical and Portraits are here and one of the few to have so many. If I had a dollar for all the 80s and 90s photos I took at JCPenny... And they have some solid options on seasonal and family pics including digital as well as classic print. Great deals for shoes, honestly one of the most reasonable items to purchase at this or any JCP. It's three levels of the Penney, with elevator or escalator accessibility, plus restrooms on each floor nearby. Abundance of parking as most of it rest on the Target and JCPenney sides of the Galleria. Overall they are more on the expensive side despite deals and savings, but do have nice quality. read more

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Employee Rita (she's got an Armenian accent or similar accent) literally yelled at us for not walking out of her register! Even tho we actually did walk up and she was busy doing something so we were waiting. She yelled and gave attitude saying "where's the next customer?" And continued to give attitude as we checked out. L read more

I stopped by this JCPenney store this morning inside Glendale Galleria mall. I came right when they open so they weren't busy yet. The men's clothing are on the second floor and the jewlery along with women clothing are on the second floor. They have some nice deals going on right now for Christmas. I'm surprised that this store is still around but I think this JCPenney inside Glendale mall is one of their popular one. The workers here are very nice and are willing to help you if you have any questions. Multiple workers asked if I needed any help but I told them I was just browsing. read more

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Arrived here was due to 'Treat O'Clock,' events nearby from inside Glendale Galleria, Glendale, CA., right before Labor Day/2024. I browsed here quickly because I had to drive back to Downtown Los Angeles, CA for another event. From browsing here, I learned they were hosting Labor Day sales at an additional 30% off per signs posted in froth of this upscale department store here inside this super upscale Glendale Galleria, Glendale, CA. Parking: make sure you utilize StructureA1 as this would be the closest parking structure if you decide to shop JC Penney., Glendale Galleria, CA. The aisles and racks were so organized they made shopping easy. I'd return again if I need anything in the future. read more

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Shout out to Patricia in the men's department 5/5/3026 she was helpful and really nice thank you again

Shout out to Salpi and Joanna for their wonderful service yesterday! Went out of their way to answer all of our Questions and helped us navigate the website to find sold out items. Appreciate it and will Be back because of them read more

Terrible customer service. Every employee either ignored requests for assistance or helped begrudgingly, with a visible lack of interest. It made for a truly unpleasant experience. On top of that, the signage is confusing. If you enter from the lower level, there's nothing by the escalators indicating what's on the second floor. You could easily walk in and have no idea what's available upstairs. Oddly, there's a sign for the third floor but nothing to guide you to the second. This place is clearly poorly managed, and customer service doesn't seem to be a priority. A little friendliness and willingness to help would go a long way. I won't be coming back. read more

I want to give a huge compliment to Sopia, the manager in cosmetics department in Jcpenny in Glendale, she was extremely nice, welcoming, and helped me to find the right perfume, she made me feel comfortable and took the time to help without rushing. because of her, I will definitely continue shopping here. read more

Worst place ever the beauty area has literally workers with zero boundaries or etiquette . Went there to buy a perfume at the fragrance counter spent over $160 dollars at JCPenney makeup counter there was a rude snotty worker her name was Alyssa she said she's Mexican Filipino big eyes very very bad boundaries she bullying me to buy makeup was even telling me my lips look like a duck that they injected to much. They have the worst customer service . She also made my makeup look so horrible -1929299 stars there management is horrendous. Also there hair salon is horrible I don't need to be bullied for a hair service I can literally was and blow Dry me own hair at home. The workers literally have no social grace or boundaries I went for a hair service and the worker was rambling for 45 minutes . I've noticed almost all the workers have a crappy attitude She did not even ask me about myself just her complaints how she can't pay her bills . Energy draining please save your energy and go somewhere else . JCPenney is notorious for having crappy attitude workers !! Wild horses went bring me here again read more

Thank you, Archibald, for your help. I was an about to walk out of the store because I was frustrated trying to find a new pair of jeans. Because of your help I found a perfect fitting pair and I will definitely be back soon. JCP I hope know how valuable of an employee you have. Thank you! read more

A MUST DO! 4 STARS! I usually only shop @ JC Penney at Christmas Time. They seem to bring in much more upscale clothing & better brands in their stores & online too. I especially like the men's sweaters & old school line of shoes that they carry. And at Christmas Time they are heavily discounted. So you can literally walk out of here with some really good clothes & at a really good bargain prices too. It used to be, you had to have Mega Bucks & be really Rich to have the Good Life, not anymore. The Game has changed. You've been Upgraded. Now You Can Live Like a King on a Limited Budget read more

I bought more Paul Mitchell Tea Tree shampoo and conditioner liters. There was a notification on slick deals that they were on sale. I bought one of each to stock up as I don't know if the costs will go up in the future. They were $22.50 each. I used curb side pick up instead of having it shipped. JCP wanted a $75 order for free shipping. The wait for the order to be brought out to the car wasn't too long. Thankfully there wasn't anyone else picking up their order. read more

JCPenney - Curbside pickup area - Department Stores Near Me - Glendale, California

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The beauty section in JCPenney is an absolute joke. Some places there is a Sephora in the JCPenney, but not this one. It's just a mediocre beauty store with minimal things. I went in looking for dry shampoo since I ran out. I had to ask for help the ladies were in the front just talking and talking, not paying attention to anybody in the store. I asked for dry shampoo. I was given a few recommendations. There was only two. I purchased one and tried it on in the store. It turned out to be textured spray and not dry shampoo that I asked for. The lady returned it for me and I purchased another one. The only other option they have. It feels very light like it's been used before. I just got it because I had no other option but now that I'm home, it's literally empty. There's nothing in it. This place is a joke. read more

Andre was very helpful in the men's section and demonstrated incredible customer service to me. He helped me find a few pairs of jeans and a shirt, thank you Andre! He also made me aware of the current deals which helped me save money. read more

JCPenney - Department Stores Near Me - Glendale, California

The manager, Karla, tried to force us into outfit changes, using a terrible, fake and cheap looking prop and changing backgrounds. If two backgrounds can be used and I want to use one, I should be allowed to do so. When I turned down the prop, she pretty much forced us into using it, instead of listening to us. Lo and behold, that terrible prop photo was deducted from one of our photo poses. Also, if we are there for a graduation shoot, why would we take off the robe? If we want to keep it on, like we said we did, and instead just switch up our pose, we should be able to. Overall I just thought the customer service was terrible and the poses she recommended looked very tacky. Time to elevate, start by kicking Karla off the team. The photos were also not sent to me within the 48 hour time frame. I called the Glendale store 10+ times during business hours and left multiple messages and nobody bothered to answer or get back to me. I ended up corresponding with an online agent who told me that JC Penney Portraits dropped the ball (I have screenshots of that admission). Fire Karla, stop forcing customers into poses/ props/ backgrounds that they don't want to use or do. Deliver digital images on time. Answer your phones. Don't double book appointments either, as you did to me, then made me change my time slot. Then when I arrived - I still had to wait 20 minutes. read more

I appreciate JCPENNEY for their well stocked in store big and tall section. I am able to walk into Penny's and have a great choice of larger sized fashionable clothes. read more

THIS REVIEW IS FOR SARA RAJI!! ( FINE JEWELRY ASSOCIATE ) My mom and I came to the store on thursday in the afternoon, once we got in the jewerly area she greeted us immediately! She had helped us in the past briefly, but this time it was different. Overall, she is amazing and so sweet and lovely. I LOVE HER. her personality is fun, and her customer service skills are beyond anything. She went above and beyond in helping us out any way she could, in order for us to make a selection...we bought a few things. It wasn't just 'business' but mainly the importance of being genuinely helpfull, and she exudes EXCELLENCE! If anyone from the offices is reading this...GIVE HER A RAISE AND A HIGHER POSITION SHE DESERVES IT! Sara love you, you are !! I usually don't write reviews, but couldn't hold back! What a fabulous day it was...she'll definitely see us back more often!! read more

5+ Stars to the sweet lady in lingerie department! She is the sweetest, she helped me find my sizes and stepped out to stockroom to check for additional sizes! 1 Star to the store, because they always have big lines. Save yourself some time and check out in mens department on the second floor. read more

Good luck trying to return anything without a receipt, they make up their own rules and won't accept a return for store credit or anything else! read more

Wow this place is a dumpster fire. I do not know why anyone in their right mind would shop here. The only reason I was forced to come here was to return a "gift" that was purchased for me. I put gift in quotes because it's now clear to me that it was actually a curse. I go to the checkout counter and they tell me they don't do returns there. I go to the return department and they tell me they don't do returns on jewelry there. I go to the jewelry department and they tell me to suck a fat one. I don't understand how somewhere like Macy's can run so well with checkout stands everywhere that allow you to purchase and return with no issues and yet these clowns insist on making sure you get you 10,000 steps in while in their garbage store. read more

I needed an item on a specific date and pennys had it on the website. The site stated, in writing, that I could pick it up at a specific store on Thursday. On Friday, still no delivery. Called customer service, gentleman told me he had contacted the carrier and it was on the truck to be delivered that day. No delivery. Four days later I get an email telling me it might be available this coming Friday. Called customer service again to tell them to return it. Was told that they have NO TRACKING NUMBER, it takes a WEEK to get a package ready for pick up once it reaches a store and now I have to go to the store directly, pick it up and return it. When it finally shows up. Three calls, three different stories. And my last JC Pennys transaction. read more

Horrible customer service. Never help and rude. I hate especially the old woman on the third floor. She yelled on me

I would like to update that my post is for Jcpennys in Citrus Heights not Glendale I'm sorry Glendale JCPennys The stars are for Glendale read more

I ordered 3 bras around November 2, 2021 and around Dec 4, 2021 the tracking said the post offices disposed my order. I called customer service and asked to cancel my order. I just got and email and I was refunded $54.53 of the $81.89 I was charged! Are you kidding me, they made me pay $ 27.36 for their mistake? I will never do business with JC Penney ever again! What a rip off business!!! Be Aware of bad business dealing with JC Penney!!! read more

This company sucks and the customer service sucks. I went to exchange my Jeans & the people working there are clueless. That Have no knowledge of anything. I will not be coming back to this location. They just want your money they don't care about you as a customer. They're the worst. DO NOT SHOP HERE. Take your money elsewhere. Pathetic excuse of a Location and company. read more

WOW! I didn't even know Glendale had a JC Penney. Surprisingly...I was able to find everything I needed here. Found a beautiful pair of Adidas, marked down drastically on clearance. Everyone working here was really nice too. Who needs all those other fancy-schmancy stores. JCP is lit!!! read more

I guess you get what you pay for... Or not ----------------------------- As you may know, the Target portrait studios or closing because of a decline in customers now that everybody has an iPhone and/or a DSLR camera. While I cannot comment on the quality of Target's photos, I can certainly comment on the quality (or lack there of) of JCPenney's portrait studios. And what I've seen so far is not encouraging. Like many families this past holiday season, at the last minute we purchased a Groupon to get some family portraits for photo postcards. Our initial photo session during the Christmas season was generally rushed, but we figured it was due to the holidays. If you look closely at the photos, our baby's foot was "cut off" due to an amazingly inattentive photographer. Plus, to get the full set of 20 photos, you gotta pay $100. Anyway, we figured it was generally ok (a fluke), not terrible, so we came back for a larger family session. BIG disappointment. Just our luck, we ended up with the SAME INATTENTIVE PHOTOGRAPHER. Even though it was tumbleweeds in January, she was racing to finish & leave - and the photos show this. She only took one of each pose, and was standing so close that we had to decide whose arm would get cut off - the person to the left or right. Wtf?! And she was crazy enough to suggest the $100 upsell, even though she couldn't guarantee the downloaded JPEGs wouldn't have cut off arms (?!?!) Even though there were only two couples left, she suggested we come back on a separate day for a re-shoot... uh, NO, you fix the problem now. When we refused, she attempted to convince one of the other couples to come back on another day. FAIL. The second photo shoot was equally annoying - she would fall back to her bad habit of racing through multiple poses, one shot each, and didn't allow us to look at the Nikon camera ("I was told I couldn't"). Um, HELLO? MCFLY?! You already screwed up one photo session and we waited for over an hour for another re shoot, and you want us to trust your photographer skills?? I finally had to take control of the situation and demand she do several shots of three poses, just to play the odds she wouldn't screw up all 20 of these second session shots. And yes, it took that many to find three acceptable family portraits. AVOID. I'm tempted to get my own DSLR and do these photos myself from now on. read more

JCPenney - YUM!!! - Department Stores Near Me - Glendale, California

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What happened to customer service?Seems like it doesn't exist anymore or at least here at JC Penny. This is by far the most disappointing and upsetting experience I've encountered. What happened to honoring the commitment of a set appointment. I had a scheduled portrait appointment on Saturday April 1 at 10:30 a.m. with 2 beautiful well trained dogs that I'm fostering. I wanted my doggies to take a picture with the Easter bunny and possibly with the help of those pictures get my foster dogs a well deserved forever home. Unfortunately that didn't happen due to the absence of JCPENNEY's customer service. Saturday morning at 10:08 I received a phone call from the JCPenney portrait's department. I was being told that I had an appointment at 10:00am i was being asked if I was canceling or if I was close by. I told them that I was on my way and I was going to get there at 10:30, the lady I was talking to said that she wasn't going to be able to take us in because our appointment was at 10:00 . I told her that I had a voicemail from them 2 days prior confirming my appointment for 10:30 . The only option she gave me was to reschedule. Although i wasn't late and trying to avoid further delays, I asked her if she could squeeze us in since it wasn't my fault but she refused. I asked her if I could talk to a manager and she said I could talk to customer service. I hung up and called customer service 4 times from 10:12- 10:24 unable to talk to a manager, I finally decided to get out of my vehicle to try to talk to someone and sadly that didn't help my situation either. The manager I spoke to told me the reason why they couldn't take us in was because I had dogs and they didn't know how they were going to react around kids I told her the dogs were well behaved. What I didn't understand is when she suggested that if there was a cancellation they were going to call us squeeze us in which totally contradicted her initial reasoning about dogs being around kids. Ending with giving me the option of coming back at the end of the day . Really!!! Wow terrible terrible service!!! read more

JCPenney - The voicemail - Department Stores Near Me - Glendale, California

October 12, 2016 2:00 pm I don't know...this used to be a go to place to shop, but the buyer this season really missed the mark! Not liking any of the women's or men's styles. Had my free $10 coupon to spend and after bombing out on the shoe department, women's, men's, kids clothing and accessory department,I ended up picking out a couple of pre packaged Disney figurine sets for my granddaughter. They had one register open upstairs and a line 6 deep with one cashier. Sigh. While we were waiting, we rummaged through the clearance items that were lined down the walkway where the line sat. Just a bunch of overpriced junk, half used, or broken, or missing pieces. Some of which we just past time with joking around. Finally I get to the register. She runs me up. Takes off my coupon. Then proceeds to tell me they no longer accept returns on any Disney items. Really? It's all fine,I don't plan on returning, but why?? Why Disney? I just wanted to spend my free money. But the fact it took me over an hour to find something that I didn't feel like I was being ripped off was hardly worth the time. The store had piles and piles of clearance items. Nothing was folded. It was mid week. It just looked bad. I'm sure there are people who will rifle through piles, but $22 for a sale t-shirt, that I won't do! Overall just a bummer. I've seen this place better. It just wasn't cutting it today. read more

A SCAM! The worker (Gigak) tells me that I could get an extra 40% discount if I make a JCPenny card with them, and so I do. Then, it turns out he charged the non-discounted amount onto the JCPenny credit card. When I asked how come he didn't apply the 40% off, he says the items did not apply for the discount. That should have been checked BEFORE officially making the card!!! So I was making an argument about this, then this older lady (didn't catch her name) basically threatened me saying well it's too late to cancel the card because it's already made, and if I do, it'll ruin my personal credit - telling me to just deal with it. I asked what else they could do to clean up this mess, and they just said nothing now. Tricking a customer to make a credit card is a SCAM. I will report this. read more

This is for the drapery Dept. I was shopping for new drapes and did a lot of looking at Bed Bath and Beyond, Target and online. It took 3 trips here to take some panels home and return them until we got our winners. The gentleman who helped on one return and purchase was very knowledgeable and so was Amy. (3rd trip). Good quality drapes and very helpful staff and great prices with the sale coupons. read more

Don't bother using their online store pickup ordering. I placed an order for a pair of pants I needed for my job, as my other ones ripped. The order was for same day pickup. I received confirmation that the transaction had taken place from paypal, but no email from JC Penney. I waited all night and the order was not ready. Next day, clear to 1pm before I called and was told by customer service that I had to call the store. As I am about to call the store, my order is cancelled on the screen in front of by them. I call back to customer service and they are very dismissive and basically said, it sucks to be me. Better luck next time. Very condescending tone with me. They should have offered to find a way to help me solve the problem rather than failing to communicate properly, or accept responsibility for their failure in their inventory management and website functionality. They obviously are going out of business for a reason. read more

CROOKS! Every time I go to the Galleria I would pass by this store. This was our mall, the place where my kids grew up shopping because it was conveniently close to home. I came in today to buy my son a new set of pants, a pair of shoes and a new belt for his job interview tomorrow. They had all these "Sales" and "Discounts" signs in red everywhere. It was designed so that you wouldn't see anything else, just the marked down prices. The fine print, was exactly that... very fine! So I got all three items we planned to purchase and I estimated the cost to be about $100 thanks to reduced prices or items on sale. When I got to the checkout line, Alice said the total was $200+ which includes a non-discounted Dockers black leather shoes for $80 and a non-discounted black pants for $75! Alice said if I wanted a lower price I could sign up for a JC Penny card and get $40 off. I didn't want to sign for a new credit card so I just paid. Before walking out the store I went back to the shoe department and checked the discounts again because I was almost sure that the shoe would have been marked down from $80 to $59.99. I spoke to the sales associate in the shoe department (Yadiria) and I asked her how much the shoes were, she said $59.99. I told her Alice charged me $80! She went to the checkout counter and spoke to a guy and the guy confirmed that it indeed was $59.99 or should be. They brought it to the attention of Alice and she said without even looking in my eyes "Some items, not all items are discounted." I argued that there was no way of telling exactly which items the marked down prices apply to. The shoe boxes were uniform in color, no distinction whatsoever. I told them it was false advertising and very misleading. They guy and Alice just ignored me and walked away. Yadiria apologized and also walked away. Perfect, the only thing I needed at that point was some dark clouds over my head, thunder, rain... and that would have completed the pathetic scene. In the pants area, the pants we bought were sandwiched between two $39.99 signs making the customer believe that the middle part is also on sale! Tricking, deceiving, manipulating, false advertising... this is now how JC Penny takes care of its customers. I went to Macy's in the same mall. Got a similar pair of shoes for $29.99 and pants for $34.98. After which I went back to JC Penny where Alice welcomed me with a cold "What is it now?"... I returned everything and walked away. Never stepping back into a JC Penny store ever... read more

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I visited the JC Penney England a galleria Saturday June 13, 4pm. I walked into the dressing Room on the 1st floor adjacent to the business attire to try and some jeans! I was bitten alive in there!! By the time I had tried on the 1st pair of Jean's there was dust all over the dressing room stall! I looked down and noticed these dressing rooms hadn't been cleaned since Jcpenny closed 3 months ago!! The floor was thick w dust, dust bunnies everywhere, hair strands all over the floor!! I got so grossed out I grabbed my bag and left!! I realized the room.hasnt been cleaned in 3.months!! By the time I got home I was scratching my ankles raw!! PHOTO ATTACHED!! So pissed that while the entire planet is taking precautionary measures in cleanliness and safety, JCpenney admit care!!! CLEAN AND DISINFECT YOUR DRESSING ROOMS!! read more

JCPenney - Due to uncleanliness in JCPenney dressing room at glendale galleria!! Sat 13th @4pm visit! - Department Stores Near Me - Glendale, California

The absolute WORST!!!! Was shopping with my friend who needed to go to the bathroom so I she gave me her card to buy the stuff. When I got to the cashier she harassed me about whether the card was a business card then finally rang me up. She then asked for my ID which in all the years my family and I have shopped at JCP, they've NEVER asked for ID so of course she gave me a hard time and said the person needs to bring their ID and buy it. So of course my friend comes down from the bathroom and I tell her what happens, she goes to buy the stuff (since I told the cashier to put it on hold) and the cashier NEVER asked her for her ID or gave her a hard time. Did I mention I'm BLACK and my friend is WHITE!!!!! Some ignorant Latin chick who clearly is racist because the Asian woman who paid with card before me and the Hispanic family who paid with card before NEVER GOT ASKED FOR ID not we're they harassed about their card or how many items they had and I didn't even have a lot...this lady will be reported and I will make sure the higher ups and not just her manager find out about her racist self! HER NAME IS JANET AND WHEN I JUST WENT TO ASK FOR HER NAME, SHE GOT MAD AND STARTED SHOUT AT ME "you want to file a complaint, GO AHEAD!" Thank you Janet, I will! read more

I called today to JC Penny.com you can always tell when the call gets forwarded to overseas, they do that because of the inexpensive labor! The only problem is, the transmission on the call is very poor with alot of static and breaking up, the person in customer service speaks with a thick accent along with broken english, so you need a translator present when you are on the telephone. I became so frustrated I told her just forget it, I will drive to the store with my JC. Penny credit card and purchase it there in the mall. So todays customer service very poor!!! Have the calls picked up in the US. with a clear speaking manner, good english, SOS! Help! Upper management at JC. Penney Keeping it Real always! From the keeping it real guy!!! One star service, wont call JC. Penney .Com again!!! read more

The worst store. Went to the men's section. Asked a female sales associate for assistance. She just pointed, didn't offer to help, she ignore me after I tried to get her attention. The 2nd sales associate was a guy in the men's department. He was no help neither. Didn't know anything and didn't offer to help. I got ao fustrated, I had the guy call for a manager. The female manager was knowledgeable and did help. However, they didn't have the right pants. They were missing a bunch of sizes. 2 stars because 1st employee had a altitude and had to get a manager to help me. Pretty pathetic. read more