The Bottom Line 2.5 stars: Limited selection comparted to their online offerings. High prices unless items are on sale. Location 4 stars: At the Northridge Fashion Center. Plenty of free on site parking. Venue 3 stars: This location has been around for ages. It was one of the four original anchor stores when the Northridge Mall first opened in the early 70's and it's the only one that's still here. Service 3 stars: Employee-dependent. Usually decent but not extraordinary. Walk-in returns (even if purchased online) are easy and convenient. Selection 2.5 stars: It is not as well-stocked as it used to be, same as most other department stores that have succumbed to online shopping. When you walk around you see some empty shelves and floorspace. Prices 2.5 stars: You can get some good pricing when items go on sale but regular prices are high. read more

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Came in looking for World Cup merch and it was great to see it right in the front. Found some shorts and went to try them on. I think they may need more staff at registers just because all the registers had a line of 3/4 people read more

Great selection, Holiday Deals, Fantastic Service. I got my wife a " Grinch" full length hoodie at half price with Grinch socks included!! SHE LOVED IT!! A + Service in the Women's section from SAN!! Recommend!!! read more

I have been coming here but I haven't really explored much. They used to have 4 floors. Wow!!! The other day while getting my steps, I took my time in checking this store out. By far this is the biggest one that I have been to. They have a pretty good selection of different things. It's a one stop shop for the whole family. First floor is for men's. Second floor is for women's, kids, jewelry, watches, and other items. Third floor is where the beds, bedding, kitchen accessories and the like. They have a clearance rack on display. I checked it out and they have a nice polo shirt on sale for $5.99. Yay!!! They didn't have my size but I chose 2 colors. When it was time to pay, there were 2 people ahead of me. The sales clerk is taking time to help them out. It took like 10minutes for both of them. She was very apologetic about it though. Overall it was good exploring the whole store. read more

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I had such a wonderful experience here! Vesaida was so kind and helpful and went above and beyond for my family and I helping us find what we were looking for. She definitely needs to be acknowledged for her hard work and care that she gives to customers! Thanks again Vesaida for being amazing! read more

Well, this is regarding the JCPenney in Lakewood, California. I purchased Furniture a bed that ruined my back and my lower hip. They refuse to give me my money back, whether in a purchase credit or cash saying the only way out was to buy another bed and mattress I was not about to lose my investment again and my back so they basically made my life miserable and enforced me either to accept one of their beds or lose $1500 and again I lost $1500 read more

They discontinued one of the changing room locations. I was able to find what I was looking for quickly. I was surprised that there were several people asking if I needed any help. That was a first. Anyways, I was happy from start to finish. In the end, towards my way out to the parking lot was the cashier. She was quick. read more

Good selection of products, ,but this review is mainly for the photo area. First I bought a pillow and it was a smooth transaction and a great price. Staying elsewhere for a few days, so wanted a nice. The bad news is that we came for photos at 4 and we didn't get taken in until 5:20. We even came a little early to show proper etiquette. Plenty of product, but didn't handle their scheduling very well. read more

JC Penny has some great deals. Are they the top notch clothes brands? No. Not always. Does that matter? For me no. For you, possibly. It is definitely worth at least a quick glance if there's something in particular you're looking for but not wanting to spend an arm and leg on. We recently found out that there's a hair studio inside this location that offers really cheap cuts for kids. We took our eldest son here twice. First time it was a great cut. The second not so much. That second time we also took our youngest for a cut and it was horrible. Yes, it's a cheap cut. But you could tell that some of the people there are either inexperience or they're just in a rush to get through people. This salon is a perfect example of you get what you pay for. But, if you're looking for a quick cut that doesn't need to be perfect, it could be just what you need. So in the end, I think everyone knows what they're getting when they come to JC Penny. This location is well stocked & clean. It's definitely a department store I am quick to at least run through and see what I can snag for a great deal. read more

I had such a great experience here, they are super helpful and offer great deals as well. Also Staci was super helpful and helped me pick out a good necklace. Can't wait to come back again. read more

Chris was so nice and accommodating! I'm so glad we did a redo of my son's Senior Portraits at JCPenney, what a deal and get more for your money compare to White Studios #overprice!! Thank you, Chris and JCPenney Portraits!! read more

JCPenney - #Classof2023#GHC‍ - Department Stores Near Me - Northridge, California

Bait and switch in the jewelry department and the ladies are complete morons. Went to purchase a necklace and the saleswoman behind the counter said they are 70% off. Wow! Then we had a coupon for an additional 30% off. Then come the lies. The necklace clearly stated it was $1700, but rung up it said $2200. Ummm, not ok. Then the manager Grace comes over and said the price on the necklace is wrong. Not my problem. THEN Grace says the necklaces are UP TO 70% off. So this on was only 20% off. What POS liars! Left and went to Macys. read more

I stopped by JCPenney to basically look for a slim fit dress shirt since I was burning time at the mall. I was surprise that they finally open the 2nd floor gate on the other side of the mall because the last couple of times I walk by the store, the gate was always closed. The men dress area is not really welcoming because it is dark and the mood is just not there based on appearancr. I didn't see many JCPenney employees throughout the store and I went to both floors. They have a 3rd floor but I didn't go up there. I didn't buy anything here because the price was kind of high to me, I can't recall when was the last time I brought something from JCPenney. read more

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Horrible experience don't waste your time! The photographers don't care and they rush you during your appointment.

Went in for a simple return. Signs posted with Arrows. Followed all the arrows to a desk, waited for several minutes only to be told by an employee in pajamas that I was in the wrong line. Got sent to a line with at least 15 people. Rude manager, so unprofessional. read more

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The plus size department at the Northridge store is deplorable. I find myself driving from the Valley to Culver City if I want a decent choice of clothes and a department that someone cares about. I have tried several times to shop in the Plus size department at the Northridge store and the buyers just don't seem to care about plus size women. Please feel free to compare the two stores and you will see a marked difference in quality and care. read more

Men's shoe dept has a sign for $34.99 on sale. Turns out sign is on the wrong shelf. Shoes are all $49.95. Manager would not honor the price even though it was placed there in error. Not one shoe on that stand was $34.99. False advertising! read more

Online order and service. Nobody knows whats going on. Call tomorrow 18 days and order was not seen anywhere. Then 21 days after they cancelled the order without any e mail to the customer read more

Excellent selection, quick check out and helpful associates. Thank you to Lana and Josie for always assisting me with my shopping needs.

What a mess? Do they have any management here? Been waiting in line for 20 minutes and counting. No wonder this place is tanking. Update: Had to return something and it was just as bad. Never again. read more

Hadn't been here in years. They have such great sales. People are sleeping on JCPenney , cute clothes for the office and super affordable

This review is specifically for the portrait studio department, Marleen our photographer was excellent! This was my first time here and we brought our 4 month old for pictures. She was patient and kind and helped us select the best photos and package. read more

JCPenney - Behind the scenes photo I took on my iPhone - Department Stores Near Me - Northridge, California

The NEW lady in the funiture department wrote down the wrong info and delivered the wrong matress when we directly walked over to the mattress to clarify/make sure we will get the right mattress. I had to make 2 purchases in order to get my mattress on time. Since the new mattress was delivered they were scheduled to pick up the wrong mattress. According to sale rep that was the quickest way. So I agreed to making 2 purchases and once they pick up the wrong mattress I would be credited back within 10 days. This happened June 26. Today is July 16. No credit. No sign of mattress checked in. Spoke with the deliver/pick up guy directly, 2 MSD receptionist, 2 managers, 1 supervisor, 1 funiture sale dept, and 4 corporate office personal yet no one seems to be able to help me get my refund. Where's the mattress? I really don't care. All I know is you delivered the correct mattress and picked up the WRONG one the SAME DAY and I want my refund back. This is the NEW lady in funiture dept at Northridge mall fault for delivering the wrong mattress. I saw her coping the info from the previous person and I literally walked her over to make sure its this matress (FINGER POINTING) that mattress. I knew from the start that the person before us didn't buy the same mattress yet she reassured me and said "I got this." Someone please help me get my refund!!!!!!! read more

JCPenney - Department Stores Near Me - Northridge, California

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Amelle is awesome! He answered our questions and made sure to inform us about the sales that were going on. Coming again soon.

The service here has been horrible for years,... Long before Covid. Good luck ever trying to find anyone to assist you. When you finally do find someone,... They act like they can't even be bothered. I'm not surprised it looks like a ghost town. read more

JC Penney's a great store. Always has decent sales & find what I need for 30+ yrs. Their website even has extra sales coupons, which tracks their own coupons for better deals, sometimes beats the sale price by a lot. Find my small kitchen appliances, hairdressers/salon's good at what they do & much more. All together, a very convenient store to shop. I like how their website sorts things out for me & hardly go away empty handed. Also, like the free shipping to store or free shipping after certain amount. Always neat & nice employees ready to help. read more

I never shop in JCP. But, I had a gift card to use. I was looking for shoes but didn't see anything I like. On the way out I passed by the athletic clothes and found walking capri pants and shorts....and they were on sale...yay!!!! Awesome deals! Went to customer service desk to purchase and line was tooo long, so I went downstairs (great tip people) to make my purchase where no one was in line! KhinKyi helped me at the register...she was great! So nice, so helpful....even told me about an online coupon! That's great customer service! She made me so happy! Not only were my items on sale, I got to use a coupon for more of a discount...whoop whoop! 5 stars for KhinKyi and 5 stars for the savings! Yes and yes!!! read more

They have so much clearance! They even dedicated a floor for it(4th floor by using the elevator). Great discounts and specials. There clothing is very stylish and comfortable to wear. read more

JCPenney - Department Stores Near Me - Northridge, California

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Picked up a sports coat . Had a decent variety, and the price was equitable. They had some nice dress shirts as well, bought 2 . The store was quite clean, minus the trash customers that leave their Starbucks cups on shelves! Yes, likely that's one of you that is reading my review right now. Hopefully you will STOP. The girl at the checkout was very friendly and patient. I was using a few old gift cards, and she was helpful with the process. Always enjoy visiting this location. read more

Came here for a pick up of an online order. Entered first floor. No signs. Had to wait for a cashier clerk to finally tell me at the 3rd floor. Got to the 3rd floor and finally found the sign for pickup and returns. Then found the return counter but another sign with an arrow pointing leftish for pick up. So I walked away but couldn't find anything. Finally found a store employee and he directed me back to the return counter. Had to stand in line with several customers returning items. First time I had to stand in line like that to pick up an online order. read more

This place is really tiring into sears. They don't clean the place enough and they just steal money from you when you open up credit cards. It's a joke. Pay the extra money and go to macys or go to target. Target have better stuff than here anyway. It's not just this JCPenney it's all. read more

Pro-tip: Shop with the JCP app, coupons and your own personal scanner at your finger tips. Saves me a ton of time! This JCP is the closest one to me and I go here often but I wish there were more registers open. They recently closed the register in the shoe department and I think it was their worst decision... Lines everywhere are far longer when they were long to begin with... This is a popular place for moms/grandmas and they take the time at the register to get ever discount right... I wish they could fix this. I think they are stocked pretty well here but it is such a busy mall already they should have better availability at the registers. I usually go to sephora and pay there - but know you should only pay here if you are confident about the prices of your items. the sephora register cannot adjust prices. read more

This review is for the portrait studio. These people are awesome! Came here Christmas Eve with an appointment and was helped out right away. Our 4 month old wasn't cooperating well and the photographer we had was so patient and understanding she let us have all the time we needed before we started. When she was having trouble trying to get our baby's attention, she also asked for help and everyone was so friendly and obviously knew how to work with kids. We had to take a couple breaks and our photographer switched to another guy because of this and he was just as patient and helpful with us. Unfortunately I don't remember their names, but both our photographers, one female and one male, and also the other male who helped us were all great. They are amazing and the photos also turned out great. The digital images are already done and ready to be downloaded on the same day, and we can pick up the print in less than a week. Highly recommend this portrait studio. Will be back for Aaron's birthday :) read more

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I was very pleased with my shopping experience at this store. I badly needed socks and briefs, but could not find them in other stores. Fortunately, this store had exactly what I was looking for. Although staffing was minimal and there was much work of organizing inventory, Sylvia K was so helpful to me. I hope that there will be more people like her working in customer service. read more

I have been a credit card holder for quite a while, when you call their store connect to a certain department, the telephone will ring over 50 times with no answer, that will happen with the store operator as well! When you go into the store you may see just see a few employees in a large department so it is very difficult to get help!! As for customer service they get a zero!! When you dont answer the telephone in any business, thats not good! As for JC Penney they are closeing alot of their stores in the chain, it seems to appear that they are on life support! Remember the Tiantic, what happened??? It sank!!!! I do like their merchandise, they have excellent sales, and value, just very poor customer service, and management!! It starts at the top!! What do my Yelpers think? Lets hear from you all. JR. read more

Ok so I sent my teenager here to buy some clothes and I gave her my AMEX. I know they are probably just trying to protect me. But they wouldn't let her use it. Despite my talking to them and telling them I would be more than happy to give any information and approval. I get it....it's probably their policy. But what was more annoying was that they charged my card for the items. I have the Amex app and it tells me when a charge goes thru. So they charged me but then wouldn't let her go home with the items. So I had to drive there with her after work. PAIN IN THE *SS. Decided against purchasing from them after all that simply because I was upset at the waste of time. I know....I'm probably wrong here. But I don't care. I don't think Nordstroms would've done that. read more

I would like to see more employees on the floor to help your guests. Especially during these last too weeks. Be better than the other retail giants. I was surprised that after my purchase that I had to go up to the third floor to get boxes for my gift's. A recommendation would put boxes on each floor for your guests. Several deals and sales going on right now. Its probably until this Saturday and another will start on Sunday. Check your Sunday paper for their add. Many sales throughout the store as I worked my way up to the third floor.Nice displays . read more

On October 30th, me and my mom went in for the optical department to get new prescriptions and glasses. Noemi helped us out so much, took her time explaining everything to us, recommended great options and helped us save a lot of money. Very friendly and amazing service. If you ever go to the optical department and need help choosing please ask for Noemi! read more

JC penny has always been a go to for my family for: Mother's Day, Christmas, birthdays, and regular visits to the mall. Yesterday we came to do a bit of shopping and noticed that the price check scanners were nowhere to be found. This is a huge inconvenience; it forces people to ask for price check at the checkout line, creating longer wait times. Maybe this is a tactic to boost up sales, since department stores are not doing well in this Amazon-shopping era. If it is, touché.  I came with the intention of buying shoes, and they had some really good deals. I noticed that the shoe section got slightly bigger, but it was also a big mess. The display shoes were not in their corresponding sections, and I couldn't find the style of shoe that I liked. JCP should reconsider the way they have their shoe set up or maybe have a couple of reps appointed just in that area.  Slight changes like these can make a huge difference in customer perception, on either side of the spectrum. read more

This department store is pretty sad. The selection is lackluster, everything is always a mess, their lines are long/slow and they have one price scanner on the first floor and it's broken. The one saving grace is they do have Nike stuff..... But wait, their coupons exclude Nike and basically most everything decent they have in the store. read more