Purchased a mattress (king) as well as the adjustable frame, on the black Friday promo -- though it was a "pre-order" to their black Friday, I saved great amounts. I'm not really into the hype of "black Friday" etc as it's usually a scam, but I knew what I wanted and the timing was PERFECT. The customer service is good, and the facility is well maintained. Best of all, located in the heart of Victoria gardens :) read more

PLEASE! PLEASE! PLEASE!!! Go elsewhere to have your portraits taken. A N G I E in portraits department is RUDE!!! and takes TERRIBLE pictures. I should have taken pictures of my high school graduating son on my cell phone. Her picture taking skills and customer service skills are non existent. If someone has an appointment and has to wait for 30 minutes and is spending their money ordering pictures, PLEASE BE RESPECTFUL, COURTEOUS, PATIENT, and KIND!!! I had planned on spending around $200 or more for my sons graduation pictures but A N G I E huffed and puffed because we were taking awhile looking through the pictures (trying to find the best ones) so I decided to only order 3 and spent $50. That included the 3 sheets of pictures and 12 graduation announcements. Thank GOD this is my last graduate. I will go elsewhere for big event portraits. read more

If I could leave absolutely zero stars, I would. Some of the sales associates in the eye department should be fired for the poor customer service and racial and cultural discrimination tendencies. I'm appalled at the level of disrespect shown when my mother came to select prescription glasses today. She's been in this country for over 35 years, she's a registered nurse, highly educated, speaks perfect proper English, and has never been treated so poorly like she was today! The organization should be ashamed of the female sales associate who works there. 1. No greeting for my mother, but the lady greeted the Caucasian woman who came in after her 2. My mother asked for assistance to get a new prescription, the staff member acted as if she did not know what my mother was saying twice 3. As she directed my mom to the glasses, she put away all of the designer glasses, as if my mother did not notice. Then she brought them back out when the Caucasian lady arrived. My mother went ahead and had her show her everything go pair of designer glasses that she had available to her. 4. Then she proceeded to tell my mother, when she selected two frames that she would like to purchase, that they "only take cash" that the machine was not working --RIDICULOUS, as if any other form of payment is unacceptable. My mother was not born yesterday. She informed the sales associate that she has cash, but would prefer to use her visa. Then all of a sudden the machine "started working" If you've ever seen modern day racial discrimination and profiling, this is it at its finest, and thanks but no thanks to the manager, a "15% off discount" doesn't remedy the level disrespect she endured. You might want to take that 15% off of that sales associate's paycheck, or do yourself, and the integrity of the organization a favor and fire her entirely. read more

I'm here for an appointment at the portrait studio!!! And I should have checked the reviews because this is horrible!! My appointment was at 4 o'clock!!! It is now almost 5 and there are two people ahead of us! When I booked the appointment they asked the ages of the children. I have a 3 year old son and 6 month old daughter... I assumed they asked the ages for a reason.... but when I got to the studio they AGAIN asked the question and when I said I filled out all that info online the receptionist said it was a different program.... my baby is 6 min so I scheduled around her sleep time... but when the appointment ran an hour late she became cranky and tired.. lucky Clarissa was a great photographer and made her laugh!! She was great... but the receptionist ANGIE needs an attitude adjustment.. she was not friendly or apologetic.. she NEVER SMILED... and just all around had an "I don't really care don't really want to be here attitude" ... I haven't viewed the pictures yet but I believe they will come out great... I will not book another appointment here unless the atmosphere when you check in changes... we just got out and my baby is already asleep read more

JCPenney - Department Stores Near Me - Rancho Cucamonga, California

It's been a couple years since I visited JCP and I like what they have done. I'm a plumpy 2XL and finding clothes that fit is a challenge. Mainly because there is not enough of my size and it sells out quickly. Fortunately JCP has a big and tall section. However, the selection for 2XL is limited because like I said earlier, it sells out quickly. There's plenty of M, L, and XL to choose from. Especially in the clearance section. I just need to get here sooner to get first dibs on the 2XLs. The upstairs is pretty messy due to renovations. I'm still not impressed with the home and kitchen selection but it certainly has gotten better than my last visit. read more

This review is for the portrait department ONLY. I received a coupon through the mail for portraits as my daughter was turning 5 months so I figured I'd give this place a shot. Made an appointment and they were on time when I had arrived. The two girls that were working that day were amicable and talkative. The young lady did great with my daughter whilst talking pictures and didn't mind that we were all over the place to get her attention and get her to smile. One thing I will say is that I wish they had more of a variety when it came to backgrounds, props and poses. It wasn't until we were done that I became annoyed. I felt like I was being pushed to buy more and more and more. She kept doing collages even though I told her I didn't want any. She kept adding enhancements to the pictures when I said no. All of this was extra $$$ and she just wasn't listening. It was a waste of my time as well as hers. I'm not easily swayed. I won't be going back to this location. read more

DO NOT USE SEPHORA INSIDE JCPENNY AT THIS LOCATION!!! I've been here several times and the girls that work here are beyond rude!! I come here to take advantage of my jcp card but I think I'd rather use the big sephora located on the other side of the mall. This place is a joke and their customer service skills are insane. I was once left at the benefit counter while the sales girl said she'd be back, she was going to get a bag to put my sample in. I must of waited , on her 10 min. When I look over I see her waking around helping another couple. I would of just walked out, but she left me in the middle of color matching me for a foundation with 3 big swatches off different colors on my face! I walk over to say hello I'm waiting and she ignored me! It's just always something at this place! Avoid at all cost!!! read more

My daughter needed sheets for her full size mattress, and she needed them on the cheap, so we decided to check out JCPenney since we were at Victoria Gardens anyway. They had a great white sale going on. I noticed immediately that the store was dead! And that includes employees. We found what we needed and headed to the checkout. The line wasn't long, but the cashier was very slow. I bought two standard pillows on sale for $4.99 each...such a steal! My daughter got a sheet set, some pillow shams, and a mattress topper. They have some very pretty choices. I hope that they manage to stay in business because they have good quality stuff. read more

This is a review on the portrait department only. WORST EXPERIENCE EVER! Waited two hours from the time of our 12:00 p.m. sitting. By the time we got in to take pictures the kids were both cranky and uncooperative and the staff was unapologetic and rude. At one point the photographer was very short with my 2 year old niece, clearly taking out their frustration with the unorganized manner in which they run their business. By the time the pictures were done we just wanted to get out of there and we were told that we couldn't go online to view the pictures and had to stay longer to do it there. We will NEVER, EVER, EVER come back here and I highly recommend that you don't either. Taking Christmas pictures should be a fun and happy experience....unfortunately it was quite the opposite. The staff was rude and mean and never once apologized to us or the rest of the large group of people waiting WELL past their sitting time. I highly discourage anyone from giving these people your business!! read more

Purchased a pair of Diamond earrings from here on 3/17 sales person forgot to put certification in the box at time of purchase. I have contacted the store on 4 separate occasions only to be blown off by dept supervisor Nancy without my issue being resolved. HORRIBLE CUSTOMER SERVICE ! read more

This is a review for the portrait studio only. There are a lot of things they could of done better. One, be fully staff. Two, let me know that you want the parents involved in the pictures of the newborn/infants. Three, I get the up sell but please take no as answer. read more

Called store multiple times today just to see if they were closed on the 4th. Tried 0 for operator6 times and all 6 departments and even tried the JCP online orders to try to get an employee on the phone. Not one associate answered any of the phones. Doesn't say much about their customer service. Very frustrating. Will shop at another location that has time for their customers. read more

This location is one of the smaller locations I've been to. They don't have a housewares dept. When they mail their $10 off $25 coupons every so often, I have a hard time finding something. The selections of everything isn't that great & I'm talking about clothing, purses, sunglasses, jewelry, watches. They actually have a Sephora in this location, so that's nice. There's a lot to be added at this store. read more

In a location like Victoria Gardens, I expected a lot more from this JC Penney's. We went in because I had a gift card. My husband found a great shirt for $5 and there was a nice men's selection. The dress collection was nice also. But the reason I give it just a two star is the petite section! I wear petite pants and they were located upstairs with women's and maternity. The majority of the floor was dedicated to home goods and children's. This was the smallest, worst selection of petite clothes I have ever seen! For starters, why is it hidden upstairs rather than with the rest of women's clothing? Second, why such a horrible selection? I think there might have been 6 racks of clothes. It was almost as if it was just leftovers with no real new selection and very few items. Certainly nothing I wanted! If you wear petites (or even women's size), don't shop here. For the extra drive, both the Temecula and Tyler Mall stores offer a far better and bigger selection!! read more

Horrible customer service for online order pick up. Would never utilize their store pick service again. Waiting time is ridiculous and no AC in the 2nd floor. Bad all around. read more

The portrait department thus far is horrible at time management. Had an appointment at 11:30am, it's 12:20pm and still have 4 people ahead of us. Typically I understand if an appointment time runs a few minutes late but this is pretty bad. Considering the amount of people that book appointments, you'd think the management would schedule them further apart instead of misleading customers into ridiculous wait times. Very unlikely I will come back or recommend to anyone. It's just common sense, if you know the sessions will be taking 30-60 mins then don't schedule them so close to each other. Absolutely useless. read more

Ciara helped us today and she was amazing! Super friendly and gave me great options and was very attentive!

If you are a nursing mom don't shop here! They have nowhere to feed your baby. Not even a decent dressing room.

We have been here dozens of times and usually its the store we walk thru first to get to the main part of Victoria gardens. We bought our memory foam pillows here and we got an extra $15 off since they where handing them out at the door. Its not the greatest jcpenny but it will do. read more

The only reason why I give any stars at all is because they have the toddler shoes I wanted on sale. Other than that. No customer service, understaffed, and frustrating LOOKING for the shoe box itself. I wrote this as I was shopping there. Once I thought we got the help we needed. Once the lady went to the back to get the shoe, she couldn't find it. Ended up going to finish line and got a cool pair of Nikes on sale. read more

Returning to Sephora inside JCPenney should be no different than returning to another Sephora. The inconvenience of having to go to another Sephora location is ridiculous. read more

Ordered 3 items from JCPenney.com, called and was told 2 items were in, 3rd item pending. JCP told me I could go get the items that were in.... Went to pick up the 2 items that were in, and the employee told me she would only give me the 2 items if she cancelled the 3rd item that had not arrived. She asked me "why would they tell you that you could pick them up". Like I would know she was too stupid to give me the 2 items and hold the third....... Wasted gas and time dealing with stupid people today at JC Penney...... read more

Rancho Cucamonga JCPenney has the worst costumer service ever. Called to speak to someone in men's department the girl that answered the phone just said hello I wasn't even sure if I had the right number. I asked her my question to which she didn't have the answer, so she tells me hold hold that thought and puts me on hold, then nothing... I was hung up on. So I call again this time to speak to customer service the person that answered the phone answered right then proceeded to put me on hold...... ten minutes later I hung up. This is unacceptable for customer service anywhere. But really super unhappy. I used to love JCPenney but, I'm done. read more

Great service provided by Michelle in Optical. Knowledgeable and very helpful with providing the right services for glasses.

Shop at the Tyler. Always crowed , long lines. They just need to get more staff however the service is great.

Customer service is always great. The store is so large that it can take a while to get some shoes especially if they were ordered online. They have to go up to the top floor and get them. Place is always clean even during major holidays an sales. read more

JCPenney - Found these for my wife - Department Stores Near Me - Rancho Cucamonga, California

I was at the location for the first time yesterday. It was the biggest junk hole I have ever seen. You couldn't find a thing. It looked like a tornado had hit every section of the store. We also couldn't find anyone to help us check out. We ended up walking out of the store without buying anything because of it. Will not be coming back. Get your stuff together. read more

Great service today by Christine! Busy and hectic due to the coupons being offered but she was patient and courteous. Great finds today! I love a good coupon! read more

Worst experience today Came here for the 4th of July sale and the line took forever They have a bunch of sales associates just hanging around , I would understand if it was tasks that needed to be done but they have no sense of urgency to help people out read more

Purchased online to pick up in store, they make you wait in the same line as returns. Defeats the purpose of online shopping if i still have to wait in a line that is worse than regular check out read more

Ciara and Melissa helped my sister and I, Ciara is very informative while Melissa helped pick out shades for concealer and contour. They had a rush and killed it, still had time to help us and take care of the other customers that needed it. Thank you ladies!! read more

My shopping trip at Jcpenny was a success thank you Sierra! She was super helpful and followed all the Covid guidelines to make sure shoppers was safe. read more

Went here today for pants today! I can't believe how rundown and trashy this store is! Hardly anyone working! Horrible customer service with the people who are actually working! read more

This review is for the photo department only. I went to pick up a digital album that my husband ordered for me for Mother's Day. The pictures were great; however, I noticed that "mothers day" was not spelled as "Mother's Day" with an apostrophe. I explained this to the girl working. She insisted that she was correct and I was wrong, but she was going to change it for me anyways. She even mentioned that greeting cards spell Mothers Day not Mother's Day. Little did she know that I am a teacher and know the proper way to spell "Mother's Day." Not a big deal, I know, but any teacher in my shoes will not pay for anything that is grammatically incorrect. People, make sure you're checking for spelling errors. Next time, I'm going to the Picture People. read more

This review is for the portrait studio. I took my three kids (ages 2, 4, and 9) to have their photos taken on July 17th in the evening. I can't remember the photographer's name who helped us but I just wanted to say that she did a wonderful job, especially being all by herself. She was very patient with my kids and anyone else who walked in there! You'd think they'd have more than one employee working in the evening on a Friday but I guess not. However, this young girl was fantastic, better than any other photographer we've had at JCPenney (and we've been here a few times) and I wish I remembered her name! We arrived at 6 pm and there was already another family there who were deciding on which photos to buy. While they did that she got my kids ready to take their photos, and as you can imagine, that is not always easy with a 2 and 4 year old. This girl was very calm and patient (I keep pointing that out because I've had JCPenney photographers who have seemed not too interested in their jobs) and snapped a few photos before going back out to help the family who was going to pay for theirs. This is where my kids got tired of the photo taking and decided not to listen anymore. I can only do so much bribing to get them to smile for the photo, and my 4-year-old decided he was over it. When she came back he refused to smile, and I know it's because he ran out of patience and interest when she had to leave for a bit to help the other customers. They needed at least another employee there. We did get some great photos for the first half though! I must say that. While we were waiting for her to show us the photos on the computer another family walked in for their appointment, so again she had to help two families at once. She went back and forth between us for about 45 minutes! We had several questions about packages and pricing and she was always very helpful and polite, even with crying kids running around the place lol. If I come back it would be just to have this young woman take my kid's photos! read more

Took back two pairs of jeans a couple days ago, I didn't have my receipt. I wasn't feeling well that day to try on other jeans to exchange the size so i just figured I'd get a store credit. I knew that without a receipt I would just get a store credit of the sale price of the jeans, but instead I was given what I was told 80% less because I had no reciept. I've been shopping a long time and I never heard of this kind of policy. To me this is basically stealing from the consumer. No other retailers have ever done this when I had a return without a receipt. Well now I know how Jcpenney does their business. VERY shady! I won't be shopping here again. Macy's has more class . read more

I will never shop at the jewelry department at JC Penny in victoria Gardens. I came in and was looking at the display cases for at least 10 min. I kept looking up to see if any of the two sales associates would come to greet me, but they never did. They just continued to talk amongst themselves. After 10 min i walked over to one of them and said " i want to know if anyone is working in this department before i walk away". The big fat hispanic guy said, "yes i do, can i help you". I said no, thanks. And walked off. I actually wanted to buy me a gold and silver neacklace with pendants for my birthday today. And i will, but not from this place. read more

Never ever going to this location for photo shoot, no value of time for customers, make an appointment for 6:15, on time show up and they took 1.30 hr to get us in.. and then they hurry up our session. Spend $250 for nothing. Better go somewhere else and save ur time and money. read more

Horrible Customer Service waiting in line to return an item and a young girl instead of helping said you can go to a different line and in top of that I needed assistance in intimate apparel and asked 2 different customer reps for help and received 0 help! No wonder dept stores are failing! Rather shop online and not deal with the headache read more

Literally the slowest service ever, there could only be 4 people in line and it'll take about 20 min to get helped, not to mention they're pretty rude. read more