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    JCPenney

    2.5 (123 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 months ago

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    This is terrible and looks horrible. This is where a story needs improvement
    Amber V.

    I love JC Penny's the store is very clean very organized. I was able to find everything I needed. The selection is great. Service is awesome there I will have to say when I went into the ladies restroom. I was shocked to see the condition of the toilet seat I know it sounds a lot of petty, but toilet seats aren't expensive and if I had my grandchildren there, I would've never let them use the restroom and gone somewhere else. I think JCPenney's can upgrade the women's restroom to make it more pleasant. Overall, the store is awesome. Just little minor details.

    Store is a total disaster.
    Amy M.

    Wow, I was appalled at how unkept this store was in the children's section. I arrived at 11am upon store opening, and everything in the children's section was strewn about. It was so hard to find anything in that mess, that I ended up waking out. There also wasn't much to chose from in the toddler girls section. Do the employees not care to take the time to organize the clothes?!?! JCPenny has severely gone down hill. I doubt I'd bother coming here again for kids clothing.

    Freaking great services  hell yea
    Fredi S.

    Happy helper s it has been a great Saturday !!!!!!got what we're looking for more u get the best service to bad not the JCPenney store are the same lol

    Boxes waiting in UPS STORE, employees here very nice and helpful.  Waited 1.5 hours to finally receive a label from JC PENNEY

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    15 years ago

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    6 years ago

    Ciara helped us today and she was amazing! Super friendly and gave me great options and was very attentive!

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    8 years ago

    If you are a nursing mom don't shop here! They have nowhere to feed your baby. Not even a decent dressing room.

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    16 years ago

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    7 years ago

    Great service provided by Michelle in Optical. Knowledgeable and very helpful with providing the right services for glasses.

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    5 years ago

    Shop at the Tyler. Always crowed , long lines. They just need to get more staff however the service is great.

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    Page 2 of 4

    Ask the Community - JCPenney

    Review Highlights - JCPenney

    I love JC Penny's the store is very clean very organized.

    Mentioned in 13 reviews

    Read more highlights

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    I had a great experience thanks to Reham in the kids section at Zara. She is always so friendly,…read morewelcoming, and has a beautiful smile. Every time I ask her for help, she is quick to assist and makes everything easier. It's also really nice to see an Arabic speaking employee there. For people who don't speak much English, she makes a big difference and helps a lot. Thank you, Reham, for your kindness and amazing service!

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    The Grove

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    As a Dodger girly, this spot has been on my feed so much recently! Came in and I was not…read moredisappointed! Along with all the baseball stuff, they had plenty of other things to choose from. I only grabbed a hat this time around but def coming back. Staff were super friendly too!

    I was sincerely so excited to visit The Grove for a shopping haul and to explore their merchandise…read moreas seen on TikTok. Unfortunately, my experience this morning was far from what I had hoped for. As I was shopping, two employees hovered closely and circled around me multiple times, fixating on my hands and arms without offering any assistance or even a shopping basket despite a few items in my hands that I was fully intending to purchase. I had my personal bag over my arm and was taking photos to share with my mom, who was also interested in purchasing items as well. Being scrutinized like this felt invasive and unsettling, especially when other shoppers in the store seemed to shop freely with their personal bags, totes, and strollers. When I questioned if there was an issue after circling around me not once, but 4 times, the 2 female employees acted confused, but their behavior was unmistakably targeted. Seeing that similar reviews from a year ago highlight the same issue, it is clear nothing has changed. This pattern of behavior feels like an enabling of racial profiling, which is deeply disappointing, particularly when the store is aiming to celebrate and promote culture through their World Cup merchandise and LA Dodger gear. As a Latina, I had simply hoped for a welcoming and appreciative shopping experience but left feeling upset and excluded. I hope this review encourages The Grove to reflect on their staff training and work towards creating a more inclusive environment for all customers. Sharing this experience with the POC communities and on social media could help advocate for the necessary change.

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    JCPenney - deptstores - Updated July 2026

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