Horrible customer service They don't understand you on the phone Tell you they will call you back and they don't Avoid this place read more

I highly recommend Lesley, she is hands down one of the best hairstylists in this salon. My hair looks and feels incredible. Will be back soon. read more

Christina is AMAZING! I came in with a few inspiration photos of hair styles I wanted and Christina gave me a few suggestions for what would fit my features and lifestyle the best. She explained what she was doing every step of the way and set a budget with me at the start of the appointment so that I wouldn't be blindsided. For all the work done, the price was very reasonable and everything was clean. read more

Jcpenney Salon - Layers, Dye, and Styling - Hair Salons Near Me - Arcadia, California

See all

Horrible they cut 1/2 of my head and forgot the other 1/2. The salon manager refused to refund my tip. She only refunded for the HORRIBLE haircut that a child could have done better! read more

I've had a great experience with hair coloring by Donna and Anna. They did an outstanding job and were both extremely professional.( Santa Ana, California) read more

Cut and color completed by Anahit. Professional hairstylists. Friendly. Offers suggestions providing current Styles. read more

5 stars for NORA!! She was super friendly and helpful and waited for me. Thank you! This has got to be the first time in such a long time that I finally got the haircut I wanted. She listened to me and gave me exactly what I asked for! Thank you Nora for finally giving me a correct asymmetrical bob that I've been asking for all these years from other stylist. I've gotten plenty of compliments already! The salon was clean and nice as well! Fully stocked with plenty of products to purchase. I will return to Nora for my next haircuts! read more

This is now my second time having Jonella Ruvalcaba cut and style my daughters hair and both times she did an absolutely amazing job. My daughter cannot stop singing and dancing around the house because she is so pleased with her hair. Not only was the finished product AMAZING; the Jonella was extremely accommodating to my princess and I could not be happier for such a wonderful experience. Thank You Jonella Ruvalcaba!!!! read more

Jcpenney Salon - Hair cut with layers and lovely curls - Hair Salons Near Me - Arcadia, California

Natasha is the go to for black hair care in the salon. I get my locs retied (interlocking) with her and she does a great job. Super nice and friendly as well read more

Took my son for a haircut and after my son told the stylist what he wanted she told him that she doesn't use shorter than a #1 guard on the back/sides and that she doesn't fade the sides to the top. So unless your son just wants a trim or scissor cut, do not go here. Pay the extra money for a real haircut that doesn't have limitations for certain syles read more

To the hair stylist who answered the phone today at 4:30 pm- I called to make a appointment and she gave me the response, " you can make a appointment but there is no guarantee if anyone can help you" Then there is no guarantee I will ever make a appointment here then. Do you not want my service?! Never will be coming here She was very rude and unprofessional K bye read more

They try to charge you more than what is advertised or what they initially tell you. I get that the prices adjust a bit due to length of your hair or the type of cut there giving you but I felt like my stylist was being straight up shady and dishonest about it. First of all, as I went to pay everyone disappeared from the counter, I might as well of walked out at that point but I didn't. I guess they don't have a receptionist and your stylist is supposed to check you out, the stylist didn't check me out until someone flagged her down about 10 minutes later. Anyway we agreed on an amount that she wanted me to charge me (even though it was more than they advertised on their flyer) then as I was paying she tried to charge me way more then what we literally just verbally had agreed on, as if I wouldn't have noticed. The manager came up to fix the price and realized she was charging me more for Another service that wasn't even what I received and she apologized. Then she asked what I wanted to enter as a tip and the stylist looked super annoyed when I gave her 35% tip lol, I think that was more then fair especially considering how simple the cut was. I was also disappointed because I did really like the cut but the stylist just made the whole experience so weird and after her trying to charge me more I don't think I'd return again. She kept walking away to get something as she was cutting my hair, accidentally hitting my face, brushing my hair way to harshly and overall had a very awkward disposition about her but I can only assume she was probably new there so I tried to give her the benefit of the doubt but trying to keep charging me more multiple times was just super shady. read more

10/10 We had an amazing experience today going to my appointment with Christina!!!! for myself, my daughter and granddaughter today she took care of all of our hair needs, styles and favorites!! Very happy with our experience We've been going to her for many, many years. She is a wonderful hairdresser good customer service, excellent stylist and I highly recommend going to her for any of your hair needs. read more

Please don't go here. I cried for hours after. I asked for curtain bangs and she gave me a bowl cut. Before hand I asked her do you know what curtain bangs are and she said yes. It was 60 dollars for me to cry. Thank you. The lady I had I don't want to say her name cause maybe she had a bad day but she couldn't even blow out my hair. Also, I have curly hair why do I need to damage my hair for a non existent blowout. I feel foolish for going here. read more

Anaheid cuts hair really well. I have long hair and it grows out quite nicely like more expensive salons. Also, they're open!

I actually had a good experience at the JCPenny's salon in the Santa Anita Mall. It was due mainly to my hair stylist, Amelia. She is very friendly, calm, gentle, patient and attentive. She diligently washed my hair, giving me a massage simultaneously, conditioned my hair and place me under the large hair dome dryer for a relaxing and warm 20 minutes. Made me think of Ed Sheeran's music video where he was the dome hair dryer LOL It was the first time for me! On a cold day, it's perfect as it kept me warm. Afterwards she washed my hair again, trimmed my hair, and gave me volume. My hair was so fluffy and light. I thoroughly enjoyed my time there as she pampered me. I don't believe I have ever stayed in a hair styling place for over a hour. It was well worth it. Amelia was great. She said we should always make time for ourselves and treat ourselves once in a while. Indeed, it definitely has been a long while for me. She reminded me of that. I recommend Amelia if you ever go to JCPenny's salon. It's on the first floor next to Optical. Although it may appear outdated (i.e. not modern), it is very clean. Strangely it is nice to just be a simple place without all the crazy glitz and glam. It's the quality of the hair stylist that stands out. read more

Jcpenney Salon - Hair Salons Near Me - Arcadia, California

My first time going to this salon and I loved it. Alice K. Is amazing she took me step by step through my consultation we talked about exactly what I wanted so when the day came I knew what to expect. The day of my haircut and color she reiterated what we went over in the consultation and gave tips on how to take care of the color and how to style it overall it was an awesome experience. Thank you Alice K. read more

Jcpenney Salon - Hair Salons Near Me - Arcadia, California

I went here for a haircut a few weeks ago. I'd give it 3.5 stars if it were an option. I arrived without an appointment around the time they first opened and they were able to take me right away. I had Rumi, who I know has some less-than-positive reviews, so that is why I felt I should take the time review her because I think the other reviews are way too critical. I found Rumi to be extremely polite and that she knew what she was doing. She started the service as I would expect by looking at my hair while it was still dry. But then she did something most people don't do and began giving me lots of tips for my hair type. Most beauticians just quickly brush through my hair, shampoo it, then start cutting. Rumi, however, took her time to understand what I was looking for and to share advice. We then went to the washing area where she continued to give advice, this time about the types of products that would help my hair. She wasn't trying to push her products, but was giving overall advice. During the haircut itself we continued to chat. I learned she had been cutting for quite some time and in at least 2 countries before coming to the States (Japan and England). She was more careful about my haircut and the drying service than most people, which I appreciated although it slowed her down. Overall, I liked the end-result of my haircut and style. Part of the reason I am giving only 3 stars is because the cut took a little longer than I expected. At the same time I don't think it warrants the negativity of others. True, her service may be different than others, but with her learning to cut hair in Japan I assume they may learn things slightly differently than here. Another reasons for 3 stars instead of 4 isn't because of Rumi but I felt that there was tension among some of the ladies working in the salon which was a little awkward for me as a customer. The tension seemed to be due communication challenges between them but perhaps I just happened to be there on a bad day. read more

Beware of going there and don't waste your money they overcharge . Last time I had an appointment set up two weeks ago well what disappointment I get there I still have to wait 15 minutes so I just told her no I'm not waiting and left so I ended up going to a different place in Monrovia not jcpenny for sure and this new stylist took me in she was very caring about my hair she explain to me what fit me or not and charge me less price and was very satisfy with this new place but please don't go to jcpenny they don't care of your needs just them getting more money out of you save yourself some money and go elsewhere where they really value there customers and they value your appointment and they save that day just for you only . read more

Christina is the best! I have been with Christina since she was at Mastercuts! She has been super tentative to my hair and my desires to style it differently throughout the years! I have tried multiple hairstylists and Christina has been the most caring and always provides the best results. She exceeds my expectations every visit and I would most definitely recommend Christina especially if you want good results and someone who listens to what you want and need. She will not disappoint! I have brought many friends to her and she has exceeded everyones expectations in service and hospitality. She is very inviting and friendly and I leave every visit overly satisfied! Def recommend !!! read more

I think this is a wonderful salon because it is clean and the prices for the different services are clearly marked and discussed. I feel like they are honest and they don't try to sneak in more services unbeknownst to you like other salons. My stylist Amanda Pennington is the best stylist I've had. I've been searching for more than 12 years and finally found someone that listens to my preferences and very meticulously performs them. I am so thrilled to have her as my stylist and the prices are great. read more

Rebekah is amazing! She is quite charming and professional. She did a great job on my hair today. I've had her cut it a few times in the past (and she is excellent) , but today I went for a perm. My hair looks just like I wanted! read more

See all

I have to reiterate Kellie's review from earlier. Unfortunately I had a very similar experience to hers. I had an appointment for a simple blow dry that I wanted. Instead I was charged for a styling which was double the price of a simple blow dry. In other salons, the stylist creates the look with circle brush and hairdryer, and uses the haircurler as finishing touch. My stylist never mentioned that using a haircurler would cause the price to be double. I also was burned several times (at least 5) on the scalp by the blow-dryer used. I said ow and jumped from the pain several times, which has never happened before. This wasn't the worst part. I could forgive the pain, but my hair did not look very good. My hair was in my face and looked like a birds nest on one side. Why did I even bother coming if I needed to redo it? read more

I hadn't been to this salon in years but since my stylist Amanda "penny" moved to this location I really like the convince. I can come get a GREAT CUT! There's plenty of parking and I can go shopping and get great food here at Westfield! read more

Jcpenney Salon - Cut off all the scraggly ends and gave me a good curve so I can style my vintage styles - Hair Salons Near Me - Arcadia, California

Norlyn is GREAT!!! He is so talented in what he does, and I have always come out looking great when he does/ did my hair. Unfortunately, the majority of businesses have gone under, especially with that COVID19 fiasco, and horrible Govenor we have. The truth about Covid19 is being suppressed, and does NOT spread in the ways we are brainwashed to believe. JCPenney has not been doing well BEFORE that manmade Covid19 fiasco, and it is looking like we will permanently lose all these great stores. I really LOVE that JC Penney Hair Salon, and Norlyn is a wonderful, friendly, entertaining hair professional who does hair RIGHT!!! It is too sad that this JCPenney Store, and Hair Salon may NO longer exist. I will be forced to wear a wig if I cannot get my hair done right. read more

Christina cut & colored my hair a couple days ago and I look and feel amazing. My hair was extremely damaged and she made my hair feel amazing. She was so nice and friendly! I would definitely recommend her to everyone! read more

My stylist is Amanda (Penny). She does a great job with my hair and is very attentive to my needs. The prices are reasonable and I feel she is well worth what I pay! I don't know about the other stylists, but I've seen people doing a nice job on their clients while I was getting my hair done. read more

Was taking a shot in the dark for an updo for a wedding, chose the salon because they opened at 8am. I was so pleased Rumi did my updo it was amazing and stayed all day no problem. Leave a good 2 hours to get it done ..but totally worth $50... will get my updos done here again! read more

Yen continues to be such an amazing artist. I have gone to many high-end salons and paid way too much only to be dissatisfied & come running back to Yen. She has been doing my hair since middle school, when my Mom first took me. My high-end salon stint was while I was away at college. I started making sure my hair appointments were booked when I would come home to visit my parents. Anyone would be lucky to find such an extraordinary stylist. Her work shines, but so does her real and authentically caring personality. She is such a joy!!! She also does great work on men's hair, as I have recommended friends to her many times. And, for even my picky guy friend, he was pleasantly impressed! read more

Christina, Sandra, Lupe,Isela, & Nora, are all amazing! Go and ask for them by name!! Make sure you mention who you want to book with. I've been seeing Christina for years, please ask for her specifically. She does amazing cuts, she specializes in color, blowouts, facial waxing, & formal styles. My daughter has been seeing her for years also!!She's great with kids cuts too, so calm and patient. Please ask for her when you call. (626)975-8513. You won't regret it!!! read more

I have been looking for a hair stylist who listens to what I want and does a great job making it happen. Today I went to the JC Penney Salon at Santa Anita Mall because I was fed up with other hair stylists in the area and decided that it couldnt get much worse. I went in at 5:30pm to see if they had any openings for a hair cut. The stylist took me right away, even though she was supposed to be getting off work right then. I was so impressed with my hair stylist BEATRIZ. She really listened to what I wanted and cut my hair better than I have had it cut any time here in the LA area. The other good thing is that the cut only cost 38 dollars (I have long hair). What a deal. I would highly recommend her to anyone looking for a new stylist. She is top notch! read more

Oh my gosh!!!! I walked in this shop with four stylists around the front desk ignoring me. When they finally realized I was a potential client they were able to get me in a chair right away. All I wanted was a simple wash and blow dry with some style. That is exactly what I asked for. I was washed and then brought to her chair. My hair is shoulder length and not thick. She dried it and then faced me away from the mirror. She never asked if I was okay with product or even how I would like it styled. She was just curling away without me able to see what was happening. She plastered my hair with hair spray. When she was done she showed me. It was just ok and very crunchy. I get to the register and she has the nerve to ask for $75. I thought she was joking! Even the pricing on the website says "$22 and up". I expressed my irritation because they were taking advantage of me. I get my hair blown out professionally all the time and I've never been charged more than $40. And that's what they ended up charging me. I gave them one star because another stylist that wasn't working with me was nice enough to get me tea. My stylist barely said two words to me. Horrible experience. I will never go back. read more

I started coming here and initially asked for Beatriz and she was awesome but then I met Kim and I've stuck to her. Kim is an amazing listener and will definitely give you the cut and color that you want and on top of that she has amazing suggestions. Highly recommend Kim (did I mention shes been here 20 yrs and shes a master). Thumbs up Kim. read more

WILL NEVER GO BACK! DO NOT RECOMMEND!!! 1st of all no one ever called me to remind of our appointment. 2nd when I got there (5 mins early) no one even asked me if I needed help! I waited for 10 mins & then I had to tell the lady at the counter that we had an appointment. What kind of service is that? 3rd my daughter had a cut & the lady had me comb my daughter's hair. Hello...isn't it her job? And she wasn't much of a hairdresser. 4th my son who had the cut the same day (at the same time when I made their appointments one after another so I could concentrate on each of them at a time) had all his hair buzzed off when I said cut & short. When I said short, it didn't mean buzz it all off! I AM SO UPSET! They ruined his hair!!!! Note: These were 2 different ladies cutting their hair and both incompetent! read more

My son has had a haircut here twice, and both times it has been a great experience. Let me explain, my son has wavy medium length hair, that seems to be impossible to cut. I have tried so many places, including expensive salons, and it's always been hit and miss. LORENA is so good, she gets it and she is very patient with him. I would recommend her to ANYONE; in fact I am going to start going to her. =) If she can handle my son's hair, which is similar to mine, I don't expect any problems! read more

My mom and I have been to several other salons and they were all pretty much hit or miss. We had been patrons of JC Penny for quite awhile, but hadn't ever been to the salon before. We finally went in there one day and a stylist named Kim did our hair that day. Such a fantastic experience. She is a color wizard and does fabulous work! I highly recommend asking for Kim if you go here. read more

I've visited this salon on 4 occasions now with two different barbers in order to get my haircut, and I've never been very satisfied with the cut. My usual salon is the JC Penney Salon in the Brea mall because I consistently get good haircuts there no matter who cuts my hair. For some reason, however, I never get a similar experience at the Arcadia location. read more

Buyer beware!! This place is not worth getting your blood pressure up. There is a reason why I never use in store salons, I don't know what the heck I was thinking. It was the last week of December when I received a flyer for a promotion "dye and cut for $50". So I thought, what the heck let me give them a try. I showed the one of the stylist a picture of what I wanted and she said she could do that. I made an appointment for the following week. When I showed up to my appointment an older lady told me the promotion I had ended in December and since we were now in January it was going to be 25% off the service. So I asked her how much is it for the cut and dye, she responded $75 with the 25% discount. it sounded reasonable so I went ahead with my appointment. The lady who did my hair was nice and seemed very knowledgeable but she did not give me the color I wanted it didn't look bad but it was not what I wanted. Then I asked her to give me a different haircut because I was tired of the bob which was now a lob, and she simply trimmed it and left it the same way. Needless to say I was not very happy with the look. But I didn't say anything. Then, I go to pay and they charge me $150 minus 25% off. I tried to tell them I was quoted $75 but they didn't want to hear it. I was not in the mood for fighting so I just paid the $115 and I left. Very unhappy and never to return to their salon again. read more

Omg. I went in to take advantage of the $10 promotion they had for kids. RUMI was the stylist who cut my sons hair, sorry to say this but i dont know how she has a license to cut hair. She totally messed up my sons hair. She did a horrible job. She want even able to show me a sample book for men nor kids. Bad experience. read more

The receptionist calls on Sunday to remind me of a Wednesday appointment . She calls ,doesn't leave a message,then hangs up and calls back within 2 minutes leaves a message,then calls back and hangs up. Does she realize her number shows on caller id? This has happened several times. Very irritating. She really needs to learn to use the telephone. The hair stylist don't seem to last very long here,I've been thru 4 or 5 in the last 2 years they've been fired,left for unknown reasons . I wasn't very satisfied with the last one so I'm looking for a new place. read more