My client ordered a refrigerator at JCPenny and she is out of town during the delivery date, asked me to help being there for it. It was originally set up for the 11th, changed the schedule 1/2 hour before the committed time without any future rescheduling. Finally someone called me that they needed to reschedule, after 7 days; therefore, I asked if they can deliver on 20th, she said 21st, back and forth, we had a confirmation that it will be delivered on 20th. Another lady called with a bad attitude 2 mins after the previous call stating that they needed to reschedule since her colleague could not get a confirmation from me or SHE WILL CANCEL THE ORDER. I said "what are you talking about? I thought we just spoke to your colleague and had a confirmation for the 20th", she said "ok, we will have it 20th". What kind of attitude is that??? Why would all these big companies contract out to Temco Logistics who has horrible customer service, there've got to be something wrong internally. read more

The salesman was very helpful and he made me a real deal on the recliner I bought, but I really think their furniture return policy should be more clearly posted- NO Return of furniture allowed even with receipt! So, even if something doesn't work out once you get it in your home, you're stuck with it. This policy is only hidden on their website and no reference is made to it in the store. Oh, and you can also find out about it when you can customer service. Other than that, it's a great store. read more

I love this location. I went to buy a par of shoes the other day and the gentlemen assisting me in that department were great. Not only did they bring out the style I wanted but offered a few suggestions as well. Both were very attentive ans truly were genuine in trying to determine what I wanted to purchase. In the women's department I love the great selection and how neat everything is. Their MNG collection is beautiful and affordable and the layout of where that collection is stands out. Their lingerie department was also well organized. Two women were on hand to assist me. I used their fitting room, love the design and the room was extremly clean. I will continue to shop at JCPenny, great prices and great selection. read more

I walked into JC Penney yesterday to see their new appliance line as I needed to buy a washer and dryer. The appliance section is front and center as you walk in the store. I was greeted by an employee who said hello and immediately walked away and did not come back as I looked over the appliances for almost 15 minutes. Eventually I left and went back to Sears where I was helped promptly both times I shopped the appliance section. Guess who got the sale? read more

no good clothing at all, greet u once and don't try to help, no good clothing for teenagers, could have more items instead of just having little kids clothing and adult clothing- read more

Went there to purchase jacket and shirt which I saw them on their website. Shop assistant Roy was very helpful. He even helped me to order more items through online with free shipping to their store. Enjoyed shopping there and wonderful customer service. read more

DO NOT DO BUSINESS WITH THIS STORE. If I could give them no stars, I would. We ordered blinds a month ago because they had a sale going on. They contract out with a company that installs the blinds. We've waited and waited and then tried calling them only to find out that they were calling my husband's office phone in the house instead which he never listens to very often. We specifically gave them my cell phone number to call. Finally after several attempts, I got a hold of the people, and we were set up a week later for installation. That is today. The guy was supposed to show up between 10 AM and 3 PM. At 2:55 PM I receive a call after waiting all day asking to set up a time for installation. I told the woman that I already had an appointment. Long story short........they screwed up. They won't be here for another two weeks!! I called to speak to the JCPenney store manager, and sure enough I tried calling 25 times in a row, and it would ring three times, and then I'd get a busy signal. I still haven't reached them. I wish I hadn't ordered blinds from them at all. Plus I looked around the store, and there are NO bargains anywhere. Everything is pricey! Guaranteed.......just like Montgomery Ward, JCPenney is on its way out too. Mark my words. read more

I have never given a negative review however since JC Penny's is a store I use to frequent I must speak out. Today I called the Tanforan store 8 times before I got an actual person on the line. She proceeded to disconnect me in the process if transferring my call. 3 calls later phone was answered with a plain Hello, I was surprised and asked if I had reached JC Penny's the lady was nice enough to hear my plea, I need to speak with someone in furniture only to be told they were busy and to call back. When I refused she cordially took my number but at this point I doubt I'll get a call back. I realize times have changed but has the concept of Customer Service been lost in the process!!?? read more

If I could give no stars I would. I went furniture shopping and found a few couches that liiked. Perfect I thought! The salesman onthe floor Kept saying any couch and in any color that you see on the floor I have in stock. I tried 4 different couches all out of stock. When I finally did find one and placed in order it was canceled stating no reason. When I called the 800 number they said they had the couch in stock but couldnt figure out what happened. After 45 minutes on the phone they said it was back ordered for several months. I began attempting to look at other pieces and all backordered. I finally asked for my money back from the sales clerk who looked at me like I was dumb. Finally the store manager(head cheese) came over. When I explained what was goung on and this was my 2nd two hour slot in the store. He asked for my receipt and gave me my money back. The sales associate kept trying to sell me a couch even as I was speaking to the manager. At no time did the manager apologize, ask if he could help or offer any solutions. Talk about Aim to please. What happened to customer service. Is it non existant? read more

Did a yelp on 12/5/09 and still dealing with the watch situation trying to get it solved. JcPenny Jewerly Dept (fine) we are talking about and Elgin watch which is considered a fine watch.over $300.00 + and not working after 5 months of purchase. Jc Penny says it is our problem even after we purchased it there. A very dissatisfied customer I should of keep my money.Than I would have had more to donate to someone who can use my money right now!!!! Hati needs that money JcPenny I pray u are doing your part cause you have lose a customer for life. read more

This is just for the children's clothing section because this is all I ever come here for. Be aware that even though they have items marked down with a pink sticker that you can some times find it at a cheaper price at the Serramonte location. At one point, we thought we were getting a great price for little sleeveless onesies at $3.99 at this location only to find that Serramonte had them for $1.99! We ended up getting the prices adjusted at Serramonte and saved well over $8! read more

I was at the store last Friday2/21/2020 The one in San Bruno At the store its hard to find an associate on the floor, When you have something need to be ask. You need to go around . Then i went to the register and found 1 associate With no name tag, and asked her about coupon of JC Penney,i wasn't sure then asked one more time She started give me an attitude and her tone And tell me she's working for 25 years So arrogant and really not friendly. I told her the subject is i ask you something Not related to how long you work for JC Penney That's not my question,and you should treat your customer with the nice way and never argue with them. I ask her name, she said her name is Elvira And she even said go a head if i want to complain about this. The reason i write it in yelp, hopefully management of JC Penney hv the chance to review this and fix it. And in the future JC Penney can have a better customer service. Thank you read more

We moved a month ago & had these guys back to install the same hgigh quality plantation shudders, only this time, it was Trevor & his partner, whose name I did not get. They were thorough in measuring & with paperwork. They showed up in a timley manner on both occasions & finished the installation in exactly two hours as promised. Keep up the good work guys. read more

I normally am not a Penny's shopper. The San Bruno store is 2-stories and abit bigger than the Serramonte store. i love that they have soft music playing all the time. I think it's good for the customers and also very pleasant for the employees. I have heard from a friend who goes there alot to hunt for bargains for his family. One day at the end of the summer, I happened to just cut through the store, hoping to get into the mall. Since then...i've come back quite a few times.... The store sells some pretty decent stuff now. They carry branded stuff like Nike, mango & St. John's Bay. I bought a couple of Nike items that were at reasonable price. Also, I snagged quite a bit of "end of the seasons" swimwear. They had really good prices, although most items were the irregular sizes (not that altering won't take care of). They also have a jcp brand. I was able to buy a couple of their skinny jeans. The cutting was really good for overwt ppl so I was really excited about that. The 2 pairs of jeans i bought were the first ever I've been able to buy skinny jeans that cater to oversized women. Overall I would say that I'm happy so far with the store. There are always "coupon" days or promos. If you sign up for the dept card, you will get a $10 coupon for each $100 you spend during a calendar month. There is also a salon there and a cosmetics section. I will prob return from time to time to look at any sale stuff. read more

I went shopping today at JC Penney in San Bruno, California and I encountered the incompetence in its glory! I am not talking about the associates... I feel for them since they are working really hard for their money, but one of the leaders on duty by name Nico. I purchased some men underwear, and since the sale on ladies Ambrielle undies was 7 for $30 (for undies $12-$18) I picked seven as well! I did go to the cashier and uses the coupon available online, paid an left. On the way out I just paid attention I was overcharged, and returned back to the cashier! Since it was really busy, I thought an supervisor would be more helpful than actually holding the line! This Nico came, and after explaining him what was going on, he took me to a register downstairs to help me! Even though I explained him clearly what happened, and what was supposed to be done, he just couldn't figure it out! He went back and forth two times to the Ambrielle department to read the SALE signage, and he kept saying that the 7 for $30 is after the coupon! He just didn't want to give me the SALE price! I calculated for him how much a piece should cost with the sale price, and he said to me... 'and then you apply the coupon and you steal us...' and he stopped when he realized what came out of his mouth! I told him I don't still anything since I am using a coupon that the store offers to the sale price! Then I asked him how he dares to say that I steal, and instead of owning it as a man, he decided to cowardly tell me in my face how do I dare to put words in his mouth because he didn't say that! I am not deaf... I heard clearly what he said! I asked him what was his name, since he didn't have a tag, and he didn't want to give his name to me! I left, and on my way upstairs I found out what his name was, and also asked to call the store manager! Since no one answered, I called the corporate headquarters to file a complaint. While I was talking to the gentleman from the corporate office, the manager on duty came. I explained Yolanda the whole story, and she apologized for him, and understood exactly what was supposed to be done! Yolanda was professional, and she knew her store, and the sales are going on in the store, while Nico proved to be clueless, and at the same time he showed how little he knew about the store and about what was going on in the store, from the SALE point of view! Nico's attitude was extremely unprofessional and rude! It takes one like him to ruin someone's shopping experience! read more

My go to store for Giants and 49ers apparel. They have the largest selection compared to the Serramonte store. But, they sold out on the No. 7 49er (Kap) t shirt in men's size Medium. So, we ended up driving to Serramonte and found it at the JC Pennys there. This store seems to have a larger selection of merchandise and things in the store seem to be neatly displayed and folded compared to the Serramonte JC Pennys. read more

I like this JCP. The employees are really friendly and it has two floors which are huge and stocked well with merchandise. The prices are really affordable and there are associates always available to help with any questions you may have. I bought a few items yesterday and it was less than $40! However, unfortunately, JCP is a struggling company and this one in Tanforan used to be my favorite, but they are doing "renovation" on the lower level and (as of March '13) it is very unappealing when you enter from the mall to see a bare store. It looks like their going out of business :( They claim they're getting ready for the Martha Stewart collection, but the lower level entrance from the mall is really unattractive since there is nothing there. Should we prepare for no more JCP? read more

This is a nice Penny's. I buy quite a few things here, especially clothes. The store looks nice and parking is easy...it's at the mall. I like their sales too. read more

I got my shoes at JCPenny the service was okay. I was trying to find help to where to pick up my shoes at JCPenny the store is like a maze. Not many employee's at JCPenny if you need help finding something something at JCPenny read more

Bought a brand-new LG refrigerator freezer from JCPenney Tanforan shops. It was delivered on time. We discovered it does not make ice as supposed to. Long story short we contact JCPenney they connect us to LG service. LG service gives us the name of two authorized LG service centers. Unbelievably, neither of the two they told us to call service San Bruno California. I've been dealing with this for three days. JC Penny said I went back to the store, said I have to go through LG service. Called LG service again! Now, after putting me through the ringer these past three days, she says oh well I can schedule an LG technician to you. This is on Friday afternoon. She said they're closed now and they will call me on Monday or Tuesday to schedule LG technician. Why does JCPenney sell something that we cannot get serviced in this area? read more

So my old, elderly auntie wants to find this trench coat she saw in the latest Woman's Day Magazine and it said it can be found at JC Penny's. So off we go on a Saturday to the mall--my favorite thing to do on a weekend is to go to where there are hoards of people. We get there and yes---there are indeed hoards of people all coming to the mall like Dawn of the Dead. Turns out, JC Pennayz is clearing out all coats since, I guess at the end of February, they figure we will not be getting any more cold days --after all, this IS California. Since it is a sale, everything is picked over and there are masses of pushy women all in a coat frenzy. At one point, the scene was akin to rats clambering over one small morsel of cheese since the coats were relegated to a small-ish area of about 5 racks. There was one Kirstie Allie look-a-like who, I swear to gawd, was bulldozing through the coats as if looking for a frosted cupcake. She would barely even look at the coat, going through the racks like a bipolar maniac pulling some off the hangers and draping it over the rack or just letting others drop on the floor. So after stiff-arming a few ladies (who didn't even seem to flinch!) out of the way, my auntie finds the coat in the magazine and, of course, it doesn't quite look like the picture. I'm sorry to say but she looked like a 5 foot tall Japanese imitation of Humphrey Bogart in Casablanca stuffed into a trench coat. She walked around for about 20 minutes hoping she will then like it or it might look better...so, in the meantime, I --who wasn't planning on buying anything at all-- find a jacket for $15 and four tops on sale. And I only had to stiff arm one lady to get to it! My auntie? She looked at the trench coat one more time and crinkled her nose and put it back. Bottom line: JC Pennayz has some pretty good deals, if you are tough enough to handle the shopping frenzy. read more

Lots if selection, but check price online before making the purchase. I found Cephalon stir fried pan to be cheaper on Amazon. They don't do pricematch. So I buy from Amazon, byebye read more

Rip. Off. They mark up their stuff only to slap a huge 40% off sign to make you think you're getting a deal. What a bunch of scammers. I feel bad for the employees but I hope they go bankrupt read more

Worst customer service ever! Spend 2 two months to get my refund , and I still haven't got it! Horrible lying company！Treat customers like idiot , never go to that store！ read more

Terrible customer service if you're trying to reach a department by phone. No operator available and no option for the Home Dept, the one I'm looking for. Have been calling for over a week. I either get transferred to the wrong dept or to the Home Dept where someone answered and said she didn't work there & could I hold. Held for 15 minutes then gave up. Transferred once to a voicemail where it appears that employees call in when they're late or sick. Even left a message there & no one returned my call. read more

Ordered 3 pairs of pants for in store pickup, got notification that 1 pair was available and they cancelled the other 2. Went to pick up the 1 pair and decided to see see if the other 2 were in stock and sure enough I easily found the other 2. Of course that means I can't use the online coupon that I had originally used, so I ended up paying more than I would have if the person fulfilling online orders actually did their job. What makes it worse is now I had to stand in line to pay for the pants I found in the store. Only 1 person at the register and took at least 10 minutes per transaction. The person in front of me left saying he didn't have a month to buy something . The 1 Star since I had to give it is for the quick online pickup. Cashier there was friendly and super efficient. read more

Ordered an item online AT the store with the help of a sales rep. She said it should arrive within a few days. Tracking order online even said that the item would arrive 4-7 days after the order is placed. It has almost been 2 weeks. I've gone to the store twice and all I've gotten are incompetent staff who don't know how to check the status of my order. I've also been calling the store all day for the last 2 days. A woman answered once, and told me to call back in a couple of hours. Guess what? I've been trying to call the store this entire time, ANY DEPARTMENT, no answer. I've worked in retail before, it's not rocket science. Get your shit together, JCPenny. Maybe that's why your store looks like a tornado hit it, customers are fed up with your incompetence so they throw your merchandise around like trash. read more

First purchase @JCP. Last purchase @JCP. Inferior pajamas shrank three sizes after wash. Returned. Told 2-3 weeks for refund. Yet they charge your visa in seconds!!!!!!!!! Lousy customer service. read more

I'm giving this a 4 star review because I'm impressed with the bed I recently purchased. Although I did have to approach the sales people myself, and one of them was wearing a backless shirt so I wouldn't have known she was a sales person at all. The guy quickly took my order and checked me out, didn't try to add on anything crazy. I did have to ask if there was a way to get a discount (you can if you open a credit card...I didn't). But he said it would arrive on Tuesday and on Tuesday it did. It actually arrived a 30 minutes BEFORE schedule which I appreciated. I was also sent a card welcoming me to california which of course included his business card incase I need more furniture but still it was a nice follow up. read more

For some JCPenny has never let me down when I needed something for the occasion. Especially on accessories, home decor, dresses, sports wear, swim wear - I want it and they have it. I browse at lot of stores and won't get the satisfaction that I get over at JCP with price/quality/design. Its my favorite. read more

The staff in the furniture department was helpful. They were a little loitery, but not super pushy. They were just very available. And I mean, why wouldn't you be? You want to be there to answer questions and make a sale! Besides, it's not like they're being overrun by customers. In any case - we made two trips. One to scout, and another with serious intentions. The lady on our scouting visit was available and a little bit salesy, but nice. The guy that helped us on our serious intention visit was helpful and available, but not overbearing. He also ended up giving me a great deal, which I really appreciate. The other couches I had been looking at were less expensive and I was really reluctant to throw down so much on this couch. His lower price made me feel better about the purchase and would make me more likely to shop here again. He even gave me his cell number so I could call him when I got home to order the couch (what? I wanted to use my mileage card!!!) The only negatives: 1) The Scotchguardy-stain proofing package I purchased? Arrived in a box weeks ago - seems it's something I have to apply myself! That would've been nice to know so I could've asked questions. 2) I had no idea when it was coming. None. Zero. I imagined it would be ready in late February or so since they said it takes 8-10 weeks. Instead it's been more like 4. Luckily I called and asked someone to look it up for me. read more

So, me and my girlfriend have been looking for a love seat with a mattress inside for our apartment. We found one on the JC Penney website for $449, and it looked great. We then drove down from San Francisco to the JC Penney in San Bruno and we were greeted by a gentleman who was quite nice. He led us to the couch we were looking for and said that they had a few left in stock. So far so good, right? We then noticed that the price for the couch (which we had confirmed was the same model on the website) was now $499. Another salesman came up and we asked him if we could get the online price and his answer was simply "No". Now, I even pulled out my iPhone right there and showed the guy the web page with the $449 price and NO WHERE did it say it was a special online price. He still just said "Nope" and added that if we ordered it online we would have to pay $140 for door-to-door shipping. I told him that I had a truck and that I could just pick it up from the store, and then he said I would still have to pay $30 for shipping charges from their warehouse even though we were just told they already had some in stock!! It was the strangest thing, this salesman was so rude to us and it almost seemed like he was trying to get us NOT to buy from him. I couldn't believe how he was talking to us. If you're going to tack on $80 to the price we expected to pay, at least TRY to get us to still buy it. When we walked into the store that day, we were pretty much set on buying this couch - we just wanted to take a quick look and sit on it to make sure it was what we expected. At $449, this thing was a deal. But with the sudden unexplainable price increase to $499 and the unexpected shipping charge of $30 (even though I'm picking up the damn thing) plus tax, this is turning out to be almost a $600 purchase. What really drives me nuts is that we went to several other furniture shops later that day and quickly realized that we probably wouldn't be spending any less on a comparable couch, but after dealing with that rude salesman at JC Penney, there's no way I would even consider going back. read more

JCPenney has definitely improved with their customer service. I'm a firm believer that great customer service is very important. I was there with my sister to help her pick out some clothes for her work. The employees are very friendly and willing to help you with your needs. They definitely made improvements. read more

I mostly come here for the Sephora shop. The staff is friendly but restocking supplies need to be done more often as my favorite items tends to be out. read more

I'm trying to call them to ask a basic question and they are very difficult to reach by the phone. ER!

Do not buy furniture from JC Penney. I bought a bed from this store, it was supposed to be a present for my boyfriend's birthday. I purchased it two weeks before the date, and the sales lady told me the delivery would take roughly about that time, two weeks. I should have known not to go ahead with the transaction when the lady couldn't even ring me up. I actually had to help her on the computer to finish the transaction. I called the number she gave me to try to schedule the delivery for September 3rd, however, they told me they would not be able to deliver it on that date and that someone would be calling me to schedule a date. Days whent by and didn't hear from them, so I called again and spoke with a woman who scheduled the delivery for Sept 7th... she even told me the driver would call me half an hour before he got to my home with the bed.... the day arrived and I waited around all day....didn't get out of my house and was checking my phone constantly. Nobody ever called me, the bed didn't not come the day it was supposed to be delivered. I called them the next day to see what had happened, and they told me that they were waiting on the headboard to arrive at the warehouse. after about two more weeks of calling and trying to get my bed that I paid for, I got fed up with their ineptitude and cancelled the order....I took my little tush to the bed store next door and bought another bed and had it delivered the next day.....also it took forever to get my refund, and nobody really apologized for the horrible experience. read more

My experience with management was a total nightmare. I have purchase a dishwasher that has taken a month to install. When the 3rd party to install I needed a plumber now I need s handy man to take up part of my floor. The third party vendor broke my old dishwasher a month ago. I have tried to work with management and they have given me various answers. The third party vendor broke my old dishwasher on 12/19. I call the entire day and was given various reasons why the Mgr of large appliances was not there. Left s message for the store manager who went on s two week vacation. The assistance Mgr called me on 12/22 and was told what can I do. Thus is a busy time of year plus it is a three day weekend. I can't call anyone, but I will call you on Tuesday , o yes she called me on 12/29. She was off for the holiday. I would never recommend that store cause management doesn't care about their consumer. All they care about is the dollars. Since I'm a senior they left me out in the cold for Christmas and New Years. As of today no new dishwasher and I still have my old (broken dishwasher that JCPenney broke) and will not help me. If I could a would give them s negative 10 read more

Very crazy store. I order online and set my shipping to the store because I think it will be faster. Whatever it is not. I order August 31, 2012 for two orders. I got one on Sep 11, 2012 and another Sep 12, 2012. Very slow......w shipping. My second that suppost to come to store today. I got a call to pickup my order in the morning. I went to store they check and said that my order is damage so they have to ship my order back to factory. I got back home with empty hand + disappointed. When I reached home I decided to change my shipping method so I dont't have to go to store anymore. I call 18003221189 to change my shipping method. The representative told me, she can't do that I have to call the store. I called the store, after 10 mins on hold and 3 transfer with repeating same story and my phone number. Finally, I got an answer. A representative told me to call store to check with my order again tomorrow because my order not reach the store yet. I was wonder, if it not at store how can all people told me my item was damaged. I was wonder what the system are you using. Why do I have to go to your store again and again to pick up my order. I don't understand why did you make life so difficult for your customer. read more

I am so disappointed in this store it is nothing like the one in Serramonte mall. I had to make a yelp just to let other customers know how terrible the store is. The customer service is terrible here, once I was ready to pay for my items I had to endure standing in front of the register for ten minutes while this tall, skinny and very pale boy sat on his chair while recording me on his phone. When I asked him to stop he said "No, its for my snap". I asked for his name since he was not wearing his name tag and he said Alejandro. When I asked him for other items and if he could order them online for me he said that he did not know because he was new. What kind of training is JCPenney offering their new employees?!!! I'm never coming back to this JCPenney again and I will tell eveyone I know about my experience. read more

Standing in long lines with everyone else. Went to the jewelry counter with bath towels. Was told they didn't want to ring my purchases. JCP is not doing well? Wonder why?? read more