The in store Sephora is really nice. The clerks were helpful and pleasant. Not like the in the mall Sephora where a clerk today shoved me to get to another customer. Pushed me out of the way. Complain there and all they is roll their eyes. read more

Not Super Impressed. Did not agree with a Jewelry return policy, I just wanted to speak to the Store Manager John. Manager at the 19005 SE Mill Plain Blvd Store in Vancouver Wa. I was not expecting them to change their position, but I thought at least a "Store Manager" could take 5 minutes of his time and talk to a loyal customer of more than 50 years. No phone call for me. No moment of his super busy time. JCP and Sears wonder why everyone is shopping online and have given up the rude and arrogant service provided in person. I talked to the Department Manager, she need approval of the Floor manager and the Floor Manager would not get within 30 feet of me. Super Rude of her. Online you can "Chat" with someone. A person Hears your concerns, But at Good Old JCP it is really Buyer Beware. I am done wasting my money where it is not appreciated. read more

Eric in furniture department is big liar. I was at jcpenny store in October 2015 to buy a sofa at south center mall. Eric in furniture department was running behind us to purchase a sofa from him so i told him we are going to look around right now and if we like then we will buy that sofa in Black Friday sell. He said if you buy right now and if price will go down i can still adjust the price according to back friday deal. so we purchased sofa on Oct 31st from Jcpenny tukwila store. Price went down for same sofa in Thanks giving so i was trying to call him never returned my call at all. I called him at least 8 times then finally call me back and said they can not match price because price match is only seven day from purchase date. I got very big surprised and was very upset hearing this from Eric. this is my last purchase from Jcpenney store. read more

JC Penney portraits very slow even with appointment. Showed up on time still 45 minutes late. Very bad. Won't be coming here again for any pictures. Go to picture people instead. read more

This full five star is especially for the worker who worked here. A blonde hair lady helped me out. She's super nice, professional and willing to helped. Tho the line is kinda long and she gotta finish up everything by herself. She's still chill and welcoming. Love this staff. Too bad I donno her name. Ughh! read more

This store has removed their price scanners . Other stores still have theirs. Often, prices don't ring up what they are marked. They claim they have an app you can put on your phone that will scan. When a clerk tried to help me it scanned items at full price! Put your scanners back for your customers! This store has reduced their women's dressing rooms down to one. There is often a wait to try clothes on now. This store doesn't answer their phones . It used to be my favorite store to shop. Its clear the customers aren't valued here anymore. The staff are all very nice, especially ada! I miss the days customers felt valued. read more

I bought the groupon for Jc Penney's Portrait Studio and took my children in for photos. The photographer 15 minutes. Maybe took ten mediocre pictures. It was very rushed. Then we spent thirty minutes with a pushy annoying sales associate who tried to strong arm us into spending hundreds of dollars on these ten horribly done photos by adding different effects and filters with a computer a la instagram. Every time we tried ask a question about purchasing individual pictures we were cut off and told to buy a package. When we asked questions about the packages the associate didn't know anything about them. The entire escapade was very disappointing. I suggest going else where. read more

I bought a washer on 8/ 24/17 and that delivery date was to be on 8/31/17. I decided I should replace my dryer so went in the next day and ordered a dryer & wanted them delivered on the same day, so they changed delivery date to 9/5/17 and said they would call on that delivery morning for a 4 hr. window of time drop. No call, I called them and they said phone number didn't work, they never tried alternate phone #, so no delivery was scheduled! Next delivery date now is dryer on 9/12/17 & washer on 9/19/17! I am now a happy customer and I would imagine there are a lot of others experiencing the same problem!! A supervisor was supposed to call back on 9/5/17 and that has not happened and the date now is 9/9/17! I would never recommend anyone wasting there time with this inept appliance department! read more

Horrible! The worst shopping experience of my life! I went in looking to buy my favorite Levi Jeans. They had what looked like a great selection but, I had to dig through them like I would at a thrift store! No organization at all! When I finally found a pair to try on, I went to the dressing rooms......there were three employees in there talking. I stood there waiting for one of them to notice me but, I got so annoyed I asked if I could try them on. One of the "ladies" said, yeah, just go in. No " let me know if you need help" or anything! They looked at me like I was disturbing them! Then, as I tried on my jeans, I had to listen to them discuss how great each one looked today and their plans for the weekend! What in the world?!!!! I can't believe they have jobs!!!!! I then went out to find another size, which took at least 15 minutes. I then went back to the dressing rooms, and they were still in there talking!! I will NEVER shop there again! The dressing rooms were full of clothes and those LAZY women were just standing there! JCP won't last if they continue to hire those kind of people! Don't shop there if you don't want to leave disgusted! read more

I have to comment that I'm delightfully surprised by the new direction in Penney's merchandise. I haven't shopped there in years, even decades, but I happened to pass through the other day on my way to the parking lot. I wound up buying several cute clothing items for good prices. I liked it all so much I went back and got more when a coupon arrived in the mail a few days later. The lingerie department also has a surprisingly large and attractive selection. My only complaint is they need more checkout clerks. read more

I'll probably never come back here again! My son got a pair of shoes for his birthday and they were a size to small so my Grandma gave me the receipt so I could exchange them myself. So we went to find a different size in the same style and color well they didn't have any, actually they didn't have much of anything here! We looked at a couple other brands and there wasn't any in a size 12. The guys excuse was everything was just sold out for now. To me it looked like they forgot to order some more. So we settled on a different kind that were on sale so I figured I'd just give whatever the difference was to my son since it was his gift. We went to make the exchange and through out the whole transaction the cashier worried about breaks discussing who should go now and then who should go after. I really wanted to say '' Yes thanks for asking I didn't find what I was looking for but my day is going alright." He never once practiced a common courtesy of making small conversation with me. Then he says OK that'll be a difference of $6, so I'm thinking I'm getting $6 back when in fact he hadn't seen the mark down and charged the old price so he had to correct his mistake. Then asked if I had the credit card I bought the shoes with. So obviously he wasn't listening when I told him Grandma had bought the shoes and lives up near Bellingham so she gave me the receipt. Oh ya he was worrying about his break. So he informs me that he can either give me a gift card or donate the difference which at this point now that he did it right was 1 whole dollar and of course my 6 year old is whining about his dollar but a gift card with $1 sounds pretty ridiculous so I told to just donate it since he wasn't going to work with me I mean the dollar would of been the same had he had the manager just open the til and give my poor son his $1. But oh well some people will never know how costumer service actually works. read more

A while back I wanted help with curtains for my home and when I called JCPenney and was transferred to the department no one answered. I called back 10 minutes later and no one answered the phone. I called later in the afternoon and no one answered the phone. I called today and wanted help with the home department. The phone rang but nobody answered. I do not understand how JCPenney's can do business when the customer service sucks! read more

I would rate this -1 but they don't have the option. I am a mother of 3 with a full time job. So time is precious to me ..I was able to move things around so I can get my hair done since I haven't had the time in so long. I made an appointment to see Kenya for a hair cut and style .. it was at 5 pm and I got there right at 5. She was still working on her previous customer and said it would be 20 minutes so I waited for her.. went around browsing and came back and she was still working on her guest. Told me it would be another 10 minutes . I said ok it's running late but that happens .. I waited until 6:30pm and she was still working on the other girl. I asked the front desk lady about anyone else and she said there was nobody available. I just got off of work, was in traffic for an hour just to go to an appointment that would have me wait almost 2 hours to get me started .. they didn't even call me to let me know she was running late!! I even saw the girls hair and it looked like something I could have don't myself. It was horrible.. never going back!!! Horrible customer service!!! read more

Spend 1500 on a dresser and it's been weeks without a peep from them regarding delivery. Called the phone number listed for more information about when it would be delivered and they said they didn't know since it was in the hands of delivery service now. They suggested I call back another time to ask. What a joke. read more

****UPDATE****On the one hand, I have to give credit to the JCP salesperson and her manager for offering to fix the major problems with the drapes after she came out to verify my complaints (which would require more parts ordering, more waiting and more visits out to our house to accommodate the repairs, which we were going to do until I discovered a few days later while having our carpets cleaned that their installer also cracked two of my baseboard trim pieces because he tried anchoring the rope pull bottom supports to the thinnest portion of the baseboard instead of the thick part; he used sheet metal screws instead of wood screws and he didn't predrill the holes before putting in the screws. When I saw that and realized that the installer knew what he did and tried to hide the fact by having the curtains block our view made me feel that we do not want them back in the house destroying anything else. I ended up calling the salesperson and cancelling the repairs & told her that we didn't want them back out, that I would go ahead and make the repairs myself & hire someone to come out and press the drapes to put the pleats back into shape. This also required me to drop my rating down to 1 star. And no, they did not offer to reimburse me anything for these errors. Good prices & good quality material doesn't cancel out a bad installation and scheduling delays that go beyond the scope of being considered normal. BUYER BEWARE!! read more

Honesty Jcpenny in general has great prices. The bad part about JCpenny is that the junior section in the store is never kept clean. It always smells horrible and all the clothes are unorganized and usually are dirty. They really need to work on that. Other than that, the petite and women's section is pretty nice and well maintained. P.S. never apply there because every time I take the test I'm always rejected. Thier tests are rubbish because it never tells the truth about a person and they make you wait 180 days to reapply. CHANGE YOUR SYSTEM JCPENNY! And get some air fresheners in the junior section. read more

In my oppinion, it's just a matter of time before they go out of business. I believe this from what I read in the.paper and from observation: A friend wanted new curtains so she called JCP to have the stylist come out and bring her books and measure. The woman was snotty and demanded to know my friends budget. When my friend said she didn't have a budget, the stylist said really condensedly that " you know that can cost from 800 to 1000 dollars or more. Are you sure you want me to come out?" my friend booked the appointment, but got angrier and angrier (and we encouraged her to cancel- I say give your money to someone who appreciates it) when she called to cancel the stylist said "I thought you would". What a snot. My friend is 72, not a young girl and she knows what things cost. Then my friend called the manager and all he said was that he would share her feelings with the woman!!! Horrible customer service!! Remember this when you are out of a job people. read more

Shopping at Southcenter Mall is where I would go to shop on my days off. One of the stores that I check often is JC Penny's because most of their clothing is actually fancy and unique. Walking into this store is nice, they have their items organized and neat. The good think is each section is for a specific age group, adults, youths, and teens. I like store for two reasons. One they have some interesting leather jackets, secondly, they put a lot of stuff on sale when it doesn't sell quickly. But this store also has certain aspects that I hate a lot. The first thing is, some of the people who work there are a little edgy, especially when help is needed. Another would be the prices for certain items are so expensive, for clothing that doesn't even look appealing or interesting, some are an exception. Secondly is the how they place expensive clothing in the cheap sections. Even though this store is nice, it still has some things it could work on a bit more. read more

My friend and I had both received gifts (jewelry) for Christmas that we both wanted to exchange. We first went to the Tacoma location where we received TERRIBLE customer service. We were only told No over and over again (we didn't have the receipt, however we were only asking for exchangeds- not cash. We even said we didn't mind getting whatever the lowest sales price was since we knew we didn't have receipts.) but instead of trying to come up with solutions we were only referred to a manager (who was out of town and had no assistant) or corporate. After taking about ten minutes to find the phone number we called the guy who was even worse than the women in the store. I've never once in my life been told that I can't exchange something FOR STORE CREDIT. So after leaving the store and trying to brainstorm we decided to go to the Tukwila store and see what we could do. An older lady helped us and was a sweet as could be. She was so patient and helped us to look up receipts since it was purchased with credit cards and took her time to call around to the other location to find out information for us. After all that (and realizing we were only exchanging not buying) she still spent as much time as we needed showing us everything we asked to see and calculating all sales prices for us. She never got frustrated with us and even figured out what styles we would like and suggested some of her own. We both found new rings that we loved and were able to get our old ones returned with no further issue. After the Tacoma store and the corporate office I still don't think I will ever be shopping at jcpenny again but the older lady in the jewelry department gave one of the best customer service experiences I've had in a long time. read more