Got a few things for the nephew, psyched about the experience. They had a bit more than i thought they would have. Good prices, pretty large selection of things when it came to clothing. The lady working here was nice when checking us out. Good service read more

Placed an order online for 3 items 2 were correct, most important one incorrect. Reordered the missing one and again and told it would be expedited because it was needed by certain date. Said it would be delivered by 13th, now saying 16th!! Called 3 times to get it right no help. I probably won't be doing business with JC Penny's. It seems things have gone down hill and I have been a customer for a Long time. read more

Does JCPenney is still open. There is no one in the store on a mid week time frame here in the mall. There is a lot of selection of stuff and a good number of stuff that is on clearance as well. Men's clothes have belts that are about six bucks with an original price of $30. Same thing any women's is a lot of stuff on clearance and it is worth shopping here as well. Make sure you find the stuff that is on sale and use the current coupon have 25% off. We have bought a few number of shirts and I'm happy with the price that we paid. read more

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Still my favorite place to shop. They have a good price of everything. I can't imagine with out JCPenney in my life as it be been shopping there whole my life. read more

Went in to pick up a gift I bought for someone at the pickup counter. Two people in front of me who were using the line as a checkout counter. It took 45 minutes to get both checked out. Never was so much as acknowledged by the clerk, let alone helped by someone else. Awful customer service -- figures with this place. They wonder why they're on the verge of going out of business. read more

Great place to find men track suit. They carry sports illustrated clothing. I'd recommend if looking for a nice men suit at a great price

No one ever answers their phone and they charge you for items you didn't even receive. I drove all the way down there- waited for 20 minutes in the pick up area after asking someone to page for assistance and then I was told I picked up an order I didn't and was told there was nothing they could do! I really miss Sears but JCP will be going that way soon. read more

Love this location! A couple of years ago I probably would have given it three stars, but it it so nicely organized now that it deserves four (that's right four stars which is really good from my POV for a department store). Pros: 1) Sephora in the store: always someone to help you get what you need. Unless your request is really obscure, you can get what you need. 2) The Salon! Elizabeth knows how to give an awesome cut, color and best of all blow out. Go see her if your hair needs some help- she won't disappoint! 3) Space between the aisles. I don't have kids in strollers but if I did I would appreciate the space in this store. Cons: Just 1) Lines: I hate to even mention this because all of the cashiers are super nice and keep me coming back but it is clear that they have tons of registers and maybe 40% are staffed. Everyone at the registers is awesome, but they should think about where to put their staff based on needs. read more

Decent clothes selection...very reasonable prices.

CA law said shop have to cash all gift card below $10. The cashier said their company policy decide not to follow CA law. It is illegal. I talk to the manager, he did not know about the law either. I have to show him the law on internet to convince him to follow CA law. read more

No service ever. Waste of time, customer service is extremely rude. They keep you waiting and is not respectful. Also is discriminatory by choosing their customers. read more

We'll I'm assuming this is for JCPenny portraits since the website is for their portrait studio. I previously hired photographers to take photos at a park, etc. Then some families at church had some good results with JCPenny's portrait studio, so I decided to "cash-in" on some deals - oh the irony...I took my son in based on an ad for a $9 sitting fee + $8 portrait package. I left spending MUCH more ($127), but it was only because I was SO happy with the results. We went in the Friday before Christmas (the ad's deal was for December), timed to be after the big Christmas portrait rush. We had a 10:20am appointment, and we were the only ones there. Perfect when you have an impatient 2 year old. Lizzie helped to set us up, and after she got my information, my son was already ready to leave to go play. But after she took us into the studio, he switched to be a perfect angel for her - he was probably interested in the props, but he also responded VERY well to Lizzie. She worked quickly to set up the backdrops, pull out props, straighten out his clothes, and pose him. And by some miracle, he listened and obeyed. She spoke to him kindly and in a way that was appropriate for a 2 year old (easier said than done sometimes). He even wore a cute hat I brought - which he previously completely refused to wear. And not only did he wear it for her, but when she asked him to touch the hat with both hands, he did so - and the result was one of the better photos. Overall we had SO many great photos - my son's smile, poses, the props, etc, that I just had to purchase all the digital files. While we viewed the photos and she added some accents, she even put on the Cars movie to entertain my son while I picked out what I wanted for my prints. So we ended up buying the digital files, but we also paid a $29 membership fee that is essentially a 2 year sitting fee, which will allow us to sit for portraits there for 2 years with as many family members that I will like. From what I understood, kids, parents, grandparents, uncles, aunts, etc are all included as long as they are with you. This $29 fee, over the $9/person/sitting means that families with kids don't have to be pressured to get a perfect picture every sitting. If your kid is having a bad day, so be it. You can try again but don't need to pay another sitting fee within your 2 years. Overall, this was a great experience. I will ask for Lizzie over and over again! read more

Not impressed: 1. They don't honor online prices 2. In one register they were super nice and gave a customer a coupon she forgot, but later in another department another customer asked and was told the coupon has to be present... Where's the consistency? 3. A shirt I bought in the clearance rack was not on sale even though there was another exact shirt still on the clearance! 4. The line in the lingerie department was insanely long... So long I was able to write this review while waiting. read more

Very poor customer service. There were 10 people waiting in line with a single cashier open. 20 minute wait to check out. The cashier even forgot to remove the security tag from the customer in front of me and had to return after setting off the alarm. read more

Really? Only one register per floor open with one cashier? Management should be out here working the cash wrap if they could not provide enough staff for the holidays. Absolutely insane! read more

overall I actually like this place! I loved this establishment especially their frozen selection. I got an amazing olaf baseball t shirt! Yassss!!! read more

I wish I could give no stars for my experience in this location! Yesterday I went into the women's department with the intent on purchasing several pairs of black pants for work. When I approached the sales associate to inquire about locating another pair than the one I had found myself, she replied "we aren't allowed to leave to look for one item." I then proceeded to hunt on my own. A few moments later, I observed two sales associates, including the one I had spoken with, come to the sales floor and start casually discussing when they were going on breaks. I have worked in similar retail and would have understood if it was a busy weekend or holiday. But to dismiss a customer and then have the time to chat with a coworker about breaks is absolutely unacceptable. I've been a loyal customer of the company for many years, but after this experience, I will take my business elsewhere. read more

JCP Optician Tina is the absolute BEST at getting glasses best suited to you. She was phenomenally helpful the first time I went in. The prices were so fantastic I took advantage of her knowledge and talent to end up buying 4 pair of glasses. Had I gone to my optometrist I would have only received one pair for the price. Tina was extremely helpful in picking everything out, but also explained all the sale price implications so I felt very confident in my selections. When I lost the pair of sunglasses I ordered she reordered them with the click of a few buttons and I got another sale price! There is no need to pay the high prices of individual doctor's offices. Tina has the skill and experience to beat them all. Her ability to navigate the types of frames, lenses, and coatings is unmatched by any other office I have ever ordered from. She will be my GO-TO person in the future for ALL my glasses. read more

I am EXTREMELY disappointed with their decorating services. I booked an appointment through their 800 number - I made the appointment and the day before, the actual person - Theresa Meya called to reschedule. No big deal right? Wrong! she was rude and not willing to compromise on a date. Come to find out that the next available date wasn't until three weeks out. Never use their services! Especially Theresa Meya! read more