This post office location is fine, but it's easy to tell it's old and has been run down and in…read moredisrepair for many years. There are never more than 1-2 people working, so the lines can get long, and you may have to wait a prolonged time even for something that should be extremely quick and simple. They don't have anything you can use, including pens, so be sure to come completely prepared with everything you will need for your transaction. (I will add they have let me borrow a pen before, but I had to wait in line to be able to ask for it, then I had to step out of line to use it, and then wait through line again to perform my transaction and return the pen - though it took me only seconds to write what I needed, they would not allow me to do it at the desk.) They do not have any pens at the counters, and I have noticed recently they do not leave out anything - no certified mail items, no packaging items, etc. You have to wait through line and ask for everything. Because I work downtown I have visited this post office many times, but it's definitely not my favorite location in the city. That said, if you need to do something at the post office, you'll be able to do it here.

Just the worst. Going to the post office shouldn't be like going to the DMV. An exercise in…read morefrustration. The old woman who rules the Post office at this location is rude, condescending and unprofessional. She also doesn't know what she's doing. She should retire. The hours are speculative. They allegedly open at 0900 and here it is, 10am and it's still closed. They take long, Spanish style siestas as well. Basically, she does as she pleases and we just have to put up with it.

Pleasantly surprised, based on the reviews! There's plenty of parking, although if you are coming…read morefrom the south going north toward Broadway, the first parking lot is a lot for loading and employees. To save a few steps (and to be in the right spot) make sure you go to the second lot. The exterior felt quite industical, and the post office sign had a very retro vibe, like it had lived in Louisville for awhile. Someone should clean that thing, because I swear, it is feeling historic. Inside, may feel a bit dated in certain spots, but their are gift cards, greeting cards, and plenty of packaging options to choose from. Plus, a passport sation for our convenience. Most importantly, the employee behind the counter was super sweet and efficient, making her way through a busy holiday line swiftly. Bonus points: super cute baby animal stamps!

Great experience with a passport appt. Heather was amazing and provided my daughter and I with…read moreexcellent service and has a great manner about her. Thanks for making a stressful situation enjoyable!

This is a large, often fairly well-stocked post office, and it is open long hours. Typically it…read morehas more than one person working behind the counter and the machine to send packages is usually working. The opposite experience, though, happens in the parking lot when the TJ's rush occurs!

This location is stealing packages. Anything I order under 50 makes it to my door. Anything 100 or…read moremore shows up as missing, and delivery fails every time. I tried calling, and it went straight to voicemail. This location needs to be shut down and investigated. Doubt that will happen, though. USPS is trash.

I mailed something last monday from blue box on dixie highway to go 20 minutes away.....it still…read morehas not arrived. The usps is not a trustworthy business like it used to be to b.

I had a great experience at the Crittenden Drive location in Louisville. I went there to see about…read moregetting a replacement for my misplaced passport card. It was super busy but the employees had everything under control. There were several customers for whom English was a second language who sometimes struggled to communicate. There was a woman with a rambunctious child there for services. The staff helped each of us with the same friendliness and respect. I very much appreciated the kindness and patience exhibited toward marginalized community members from a government facility. A woman named Becky, I believe, waited on me. She was efficient and informative. I didn't expect to be able to actually get my picture for my passport card taken an application submitted today, but once she realized I had brought proper documentation, Becky let me know I had time to fill out the papers and get it done before the 3pm cut off time. The process was quick and very organized. It was all women working as far as I could see and these ladies had it together! They had positive attitudes with all of the customers and with one another. They gave the impression that they enjoyed their jobs. I will definitely go back to this location when I need USPS services again.

Line is amazingly long.... When I made it to the front of the line, I asked why... she told me…read moremailboxes in the area have been broken into...... She was very professional and friendly... hopefully they get these boxes fixed soon... for everyone concerned...

Just an absolute joke. The staff was completely awful, rude and I called them out on it. They…read moreweren't helpful whatsoever and even gave me all the extra supplies I had to purchase for free because they knew they were in the wrong. I will never support USPS again after this experience and taking my business to other companies who understand excellent customer service practices. Stay FAR away from this location, total garbage.

The staff was very nice and helpful. They no longer let you use their tape gun for shipping. There…read morehas been a sign up, but now they are not allowing usage at all. I mailed a package, a few letters and a certified letter as well. I wasn't sure which way to go and the staff was helpful in helping me make a decision. My packages and letters also went out the same day. Thank you staff.

Lanita was uhMAZEing! So helpful when the priority mail box I needed wasn't available, and so…read morespeedy with everybody in the line, so efficient, and it was clear she had some challenging customers with complicated orders to process, yet always done with a smile and full of grace and laughter and compliments, and just really made the experience for everybody in line so enjoyable. Highly recommend Lanita.

zero stars. lady working was so rude and nasty to my teenage daughter today that my daughter got…read moreback in the car and started crying. unbelievable. does that make her feel big and powerful or something to have thee worst attitude to a young person? or any person really? can't believe these people even get hired or can keep working with the public. just nasty, and I wish I knew her name so I could blast it all over.

I came in to get my passport done for the first time and Dixon at the counter was absolutely…read moreincredible. She was incredibly kind and could not have made the process better! Dixon, you are an amazing person, thank you so much for your help and kindness!!!

I went to this location twice in a short amount of time and both times I was in and out in 5…read moreminutes. I'm a person that doesn't like waiting very long, so thank you for your fast service.

It's nearing Christmas shipping deadlines, and the post office was packed with customers. So, I…read morewas expecting the usual grumpy postal clerk. But these two ladies didn't get the memo. They were cheerful, helpful, patient and kind. They simply gush Christmas spirit. They efficiently moved the line and I was in and out within 15 minutes. It took me a bit to find this little Post Office. The address makes one think it's located in the Greentree Mall. But it's actually in a standalone building on the JC Penney side of the mall. Never thought I'd see the day where I might actually look forward to a trip to the post office. Now that's a Christmas miracle!

Got there Dec28th, 1pm and they were already closed, hours said until 3pm. Guy inside was mopping…read morefloor, then locked up building and left. No sign they were closing early.

Consistently opens late, here at 9:11 and it was supposed to open at 9, it's honestly unbelievable…read morehow bad the service is

Good location Large facility…read more I was having mail held, professional and courteous customer service.

Last week I had a package saying delivered and it was never delivered, today my package was…read moredelivered at the wrong address,