Just the worst. Going to the post office shouldn't be like going to the DMV. An exercise in…read morefrustration. The old woman who rules the Post office at this location is rude, condescending and unprofessional. She also doesn't know what she's doing. She should retire. The hours are speculative. They allegedly open at 0900 and here it is, 10am and it's still closed. They take long, Spanish style siestas as well. Basically, she does as she pleases and we just have to put up with it.

usps highlands is totally ridiculous lunch is lp…read moresupposed to be from this 12 - 1:00 pm here is it 1:15 pm and people have to conduct business as that is the only time they can because of the hours they work. no one ever opened the door so i could not conduct my business! ridiculous

Pleasantly surprised, based on the reviews! There's plenty of parking, although if you are coming…read morefrom the south going north toward Broadway, the first parking lot is a lot for loading and employees. To save a few steps (and to be in the right spot) make sure you go to the second lot. The exterior felt quite industical, and the post office sign had a very retro vibe, like it had lived in Louisville for awhile. Someone should clean that thing, because I swear, it is feeling historic. Inside, may feel a bit dated in certain spots, but their are gift cards, greeting cards, and plenty of packaging options to choose from. Plus, a passport sation for our convenience. Most importantly, the employee behind the counter was super sweet and efficient, making her way through a busy holiday line swiftly. Bonus points: super cute baby animal stamps!

Great experience with a passport appt. Heather was amazing and provided my daughter and I with…read moreexcellent service and has a great manner about her. Thanks for making a stressful situation enjoyable!

I stopped by USPS to mail one package with a preprinted shipping label and another that required a…read moreQR code to generate the label. When I walked in, the self service kiosk had a pretty long line, but I was able to quickly drop my package into the package drop without any issues. What I didn't realize is that the retail counter stays open until 6 p.m., which ended up being really convenient. Instead of waiting in the kiosk line, I was able to go straight to a clerk, who scanned my QR code and got my package processed in just a couple of minutes. The entire process was quick, seamless, and the employee who helped me was friendly and efficient. It's always nice when a shipping trip is easier than expected. If you have a package that requires a QR code, it's worth checking if the counter is still open. It can save you quite a bit of time.

This is a large, often fairly well-stocked post office, and it is open long hours. Typically it…read morehas more than one person working behind the counter and the machine to send packages is usually working. The opposite experience, though, happens in the parking lot when the TJ's rush occurs!

I mailed something last monday from blue box on dixie highway to go 20 minutes away.....it still…read morehas not arrived. The usps is not a trustworthy business like it used to be to b.

I had a great experience at the Crittenden Drive location in Louisville. I went there to see about…read moregetting a replacement for my misplaced passport card. It was super busy but the employees had everything under control. There were several customers for whom English was a second language who sometimes struggled to communicate. There was a woman with a rambunctious child there for services. The staff helped each of us with the same friendliness and respect. I very much appreciated the kindness and patience exhibited toward marginalized community members from a government facility. A woman named Becky, I believe, waited on me. She was efficient and informative. I didn't expect to be able to actually get my picture for my passport card taken an application submitted today, but once she realized I had brought proper documentation, Becky let me know I had time to fill out the papers and get it done before the 3pm cut off time. The process was quick and very organized. It was all women working as far as I could see and these ladies had it together! They had positive attitudes with all of the customers and with one another. They gave the impression that they enjoyed their jobs. I will definitely go back to this location when I need USPS services again.

Line is amazingly long.... When I made it to the front of the line, I asked why... she told me…read moremailboxes in the area have been broken into...... She was very professional and friendly... hopefully they get these boxes fixed soon... for everyone concerned...

Sign says they open at 8am . It's going on 10am and they're are not even open . Don't put open at…read more8am if you're not going to be open at that time .

The staff was very nice and helpful. They no longer let you use their tape gun for shipping. There…read morehas been a sign up, but now they are not allowing usage at all. I mailed a package, a few letters and a certified letter as well. I wasn't sure which way to go and the staff was helpful in helping me make a decision. My packages and letters also went out the same day. Thank you staff.

Lanita was uhMAZEing! So helpful when the priority mail box I needed wasn't available, and so…read morespeedy with everybody in the line, so efficient, and it was clear she had some challenging customers with complicated orders to process, yet always done with a smile and full of grace and laughter and compliments, and just really made the experience for everybody in line so enjoyable. Highly recommend Lanita.

zero stars. lady working was so rude and nasty to my teenage daughter today that my daughter got…read moreback in the car and started crying. unbelievable. does that make her feel big and powerful or something to have thee worst attitude to a young person? or any person really? can't believe these people even get hired or can keep working with the public. just nasty, and I wish I knew her name so I could blast it all over.

I came in to get my passport done for the first time and Dixon at the counter was absolutely…read moreincredible. She was incredibly kind and could not have made the process better! Dixon, you are an amazing person, thank you so much for your help and kindness!!!

Another great example of how a post office can and should be operated!…read moreThe customer service here is absolutely fantastic! This little local is a post office in the area, being new to the area it's Siri that guides the way. Now this office has the ability to be used twenty four seven with lobby access. You have to wait until 9:30 for the actually building to open and you can have face to face conversations with the post officer. The staff here are very knowledgeable and friendly. It's a small local with plenty of parking. The lines can run a little longer because it's so small. Get all your mail needs met here. Thank you for your help and support.

I went to this location twice in a short amount of time and both times I was in and out in 5…read moreminutes. I'm a person that doesn't like waiting very long, so thank you for your fast service.

Got there Dec28th, 1pm and they were already closed, hours said until 3pm. Guy inside was mopping…read morefloor, then locked up building and left. No sign they were closing early.

Consistently opens late, here at 9:11 and it was supposed to open at 9, it's honestly unbelievable…read morehow bad the service is

Good location Large facility…read more I was having mail held, professional and courteous customer service.

I had a wonderful experience here. The workers are very friendly and thorough in ensuring my…read morepackage was addressed correctly!