Took my daughter here for her first eye exam after her pediatrician said she wasn't seeing…read morecorrectly and the doctor was so thorough and I was involved in the entire process. They took amazing pictures of her eye nerves and stuff and did all sorts of tests! She sees 20/20 thankfully! Very happy with my daughter care here.

If you're looking for an eye doctor who offers top-tier care without the long wait times, this is…read morethe place. The service was incredibly prompt and courteous throughout my entire appointment. The team is professional, welcoming, and runs a highly efficient office. I highly recommend the Family Vision Clinic.

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy

After going to optometrist that made you feel like they were running a mill for years and not…read morerespecting your time and not doing a thorough job (will not mention who!) this place has changed my mind about optometrist offices. I feel like I am getting 5 star treatment every time I go. I love all the staff as they are very polite and try everything they can to answer your questions and I love Dr. Jang as he answered EVERY SINGLE QUESTION that I had and even asked me if I had any more questions at the end which I really appreciated. He did a very very thorough job in inspecting my eyes and took one look at my glasses and could tell what prescription I needed. Amazing! He is a very kind nice doctor. I love coming here and will continue. :) ooo and his office even offers these super trendy contact lens I could only find in Korea AMAZING! :))))

I need new lenses for my silhouette glasses. I was very excited to find this place because they…read morecarry silhouette brand glasses and also take EyeMed insurance, which makes this place a rare find as there are not many in the state of Washington that meet both criteria. When I called today to request an appointment to order lenses they said they wouldn't sell to me unless I bought frames from them also. I find that to be very unethically greedy and I wouldn't recommend this place to anyone. Sad.

First off, the optical staff, technicians, optometrist, are really good. They are nice to the…read morepatients, professional and as far as I can tell competent. They even caught a stigmatism that was missed by my previous eye doctor which made a big difference on how I saw things. Now where star were lost were: 1. I feel as if this clinic kinda nickel and dimes you. Of all the vision clinic's I've been to over the years, this is the only place I can't seem to go to w/o always having to pay for something out of pocket. If it's covered by insurance there's something that they say it isn't and it'll cost you. To top it off, their products are pricey with regards to frames, lenses, contacts, services, etc. My last visit I had at Mill Creek Vision for my annual preventative eye exam, but they got me out of pocket for contact lens fitting (which I thought was covered my insurance, but they claim it isn't), Anyhoo, afterwards I asked for copies of my glasses and contact prescriptions and took them to Costco and purchased all my hardware there (despite jumping through some minor insurance hoops to get my annual hardware allowance back-which I did). Gotta tell ya, definitely more cost effective going that route. 2. But the biggest loss of stars in my rating is due to their front desk staff. A staff that DOES NOT know the meaning of CUSTOMER SERVICE and lacks a certain amount of professionalism. They are very condescending in how they talk and treat their customers. I base this on how they were with me and my family and how I observed them with other customers while I waited. There is one or two who stand out. If you've been there you probably know who I'm talking about. Anyhoo, they will make you feel as if you are interrupting them, putting them out for "Doing their job". They don't always do what is best for the patient/customer so if you don't ask, or question something chances are it'll get overlooked, ignored and you might get over charged or something forgotten. It doesn't help also that they seem to rush you at check in and during check out so they can get back to finger blasting their keyboards or phones. Again based on personal experience. The first three appointments I was able to schedule me and my family for the same day. If there's availability why not? Last time I tried to do it and despite open availability they denied it. Their reason I was told on the phone, they CAN'T schedule more than two family members at a time. WHAT? REALLY? So I ask why not, you've done it before and they tell me that it's policy. I try and continue to ask specifics about this policy and I'm told again, it's their policy and something about cancellation issues. Yeah whatever, I figure they're just being lazy. Policy or not, kinda ridiculous that they can't accommodate two adults and a child on the same day...oh wait a minute they have! but not today. Then there's a test that they do that looks at the back of your eyeball. You'd think it's a test that SHOULD be standard to an eye exam. It is an eye exam after all...it isn't so it'll cost you since it's NOT COVERED BY INSURANCE as part of your PREVENTATIVE CARE. Of course you can pass and instead they dilate your eyes for free I think (or maybe that'll cost you as well, I don't know, but what I do know, I've had that same test in other clinics and it was covered by insurance). Trying to get them to explain results in dirty looks and a mean-girl attitude...an no REAL explanation. So the "face" of the business does not make a good impression and they obviously don't realize that it's just as important as the service provided. This would be my 4th appointment to this vision clinic, but the front desk staff attitude has been pretty much consistent through out. So me and my family will probably be on the look out for another vision clinic. Too bad their front desk staff doesn't have the same customer service skills their optical staff does.

Called and was put on hold for a long time while the staff was checking my insurance. She told me…read moreto call back because she could not verify my insurance. Be very aware that your treatment is based on how much money this office can get from your visit. I saw my insurance statement that they wanted to charge almost 4 times of the insurance allowance. Because they know they would not be able to get the money they want, they treated my eye exam very casually. The tech took two tests that lasted less than 2 minutes. The doc took less than 4 minutes flipping a few charts of 1 better or two better, then wrote my eye exam prescription, which is the exact same as the that of the eye glasses I wore that day. I spent a lot more time signing many documents and waited in front than the total time for the actual eye exam. Do NOT recommend this place to anyone. The practice can be defined as unethical!

My experience for whatever reason was super easy. I think I owe it to the personalized service that…read moreI received. My selection was made easy because Cassidy searched the storeroom for frames that fit my head - she certainly knew what she was doing. I quickly chose my frames and the finished set was done much sooner than anticipated! What was even better was that they were able to squeeze in for a last minute visit to receive my glasses and ensure they fit well. Perfect fit. No adjustments needed. I hope to receive the same level of care when I come back for my next pair!

I was traveling and in town for a few days when I had an issue with a broken frame on my glasses. I…read morestopped by without calling ahead or making an appointment and they had my frames fixed in less than 10 minutes at no cost! I so appreciated their kind front desk gal and willing optometrist to help me out!

Can't praise enough. Very easy to work with, very knowledgeable. Goes beyond to make sure we are…read moretaken care of, healthy and happy.

This was the best optometry appointment I've ever had. The staff were extremely helpful and…read morepersonable when I arrived. I arrived 10 minutes early, and I was able to see the doctor immediately. Dr. Roman Hamasaki has probably the best bedside manner of any doctor I have ever visited, he took his time and was extremely patient. He gave me the most thorough and seamless appointment I have ever had. I will definitely return to Eye-Q Vision Care.

Very clean and friendly clinic. Doctor Brian Takagi has been my family's go too eye doctor…read more Thank you for great service.

I've been seeing Dr. Takagi for a little over 10 yrs. I trust him with my eyes and have never been…read moredisappointed with his services.

I have very complicated eyes and see an ophthalmologist at UW for most of my eye care, but what…read moreopthalmologists don't generally do well are refractions. My vision has been much worse in the last year or so, so I finally bit the bullet and scheduled a refraction at Town Center Eye. Dr. Hamilton was fantastic! We chatted for a bit, and he took time to understand my eyes. He's the only optometrist I've had who explained why my vision might be getting worse and how exactly he planned to correct it. He spent a good amount of time really dialling in my prescription and assessing my visual processing. He was personable and knowledgeable. I'd highly recommend him! The front of the office was also very helpful and knowledgeable. They jumped right to helping me find the perfect pair of glasses. They have a nice selection of frames.

This review is completely about the sales, has nothing to do with the optometrist there…read more I went there asking about the price of a pair of eyeglasses. Amanda told me that my insurance covered the entire price, except for the cost of tier 3 anti-glaring/scratch at $120. (strike ONE) Now, I was thinking, what's the point of paying high premiums for great insurance if I still have to fork over $120 plus tax? Plus, I knew the add-on of tier 3 is optional. So, I threw out, "Why do I have to pay for the $120, tier 3? Can't I just get my glasses without that extra cost?" She said, I "had to pay for it." (strike TWO) So, to get this straight because I didn't want to misinterpret; I wanted to give her the benefit of the doubt before going on Yelp, I said, "Is this cost unavoidable? Is it compulsory." She said, yes. (strike THREE) At that point, I said, wow, Amanda really is trying to scam me for a commission. So, I made eye contact with her and 'asked' in a way she would know I knew, "Why can't I go tier 1 and pay $32?" (you're outta here!!!!) Her response: "Uhh, you can." WORD OF WARNING. If you bought glasses there recently and ended up buying the tier 3 anti-glaring/scratch because you 'had to'..... Well, at least it comes with a 2-year warranty, and you made the sales lady happy.