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    Jeffrey T Bortz, MD

    4.8 (9 reviews)
    Open • 6:00 am - 5:00 pm

    Services - Jeffrey T Bortz, MD

    Skin condition consultation

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    1 year ago

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    1 year ago

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    2 years ago

    Doctors are fabulous but front desk staff, some are very rude impatient if you don't like your job find a new one!

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    3 years ago

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    5 years ago

    Dr. Bortz saves lives. A Mohs surgeon with the highest skills. I know of several neighbors that agree, Dr Bortz soved their lives.

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    6 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    Ask the Community - Jeffrey T Bortz, MD

    Golden State Dermatology

    Golden State Dermatology

    3.9(126 reviews)
    0.0 mi

    I had a very frustrating experience with Golden State Dermatology this morning, and my biggest…read moreconcern is less about one individual employee and more about how the practice appears to be staffing and managing its front desk. I had a confirmed 8:00 a.m. appointment and took the day off work specifically to attend it. When I arrived, the front desk was clearly overwhelmed with multiple patients checking in at once. I gave the employee my name several times and my date of birth, but she initially told me there was no record of me in the system at all. She then told me I did not have an appointment that day and instead had an appointment on a Wednesday at 10:30 a.m. I explained that this could not be correct because, due to my work schedule, I only make medical appointments on Fridays. Unfortunately, I felt dismissed rather than having anyone pause to investigate what might have happened. After going outside, I checked my appointment history and confirmed that my appointment was, in fact, scheduled for that morning. There had clearly been some kind of scheduling or technical issue. I called the appointment desk to explain what I had found and happened to reach the same employee. Despite explaining that I had a confirmed appointment and had already taken the day off work, there was no attempt to investigate the discrepancy or accommodate me. I was simply offered the next available Friday appointment, September 11 at 8:00 a.m. I want to be fair to the front-desk employee: she appeared experienced and professional, but also visibly rushed and overloaded. That is why I believe this is ultimately a management and staffing issue. Golden State Dermatology's physician partnership and management team should take a hard look at how the front desk is staffed, particularly during the morning rush, and at the reliability of its scheduling system. When a patient has a confirmed appointment, rearranges their workday, shows up on time, and is turned away because of an apparent system error, there should be a process for investigating the problem and making a reasonable effort to accommodate them. Instead, I lost a day of work, made an unnecessary trip to the office, and left feeling dismissed. I hope Golden State Dermatology takes this feedback seriously. A medical practice can have excellent clinicians, but the patient experience begins at the front desk, and today that experience fell well short.

    Jared was super in assisting me b/c I am in a wheelchair; he explained m9hs treatment very wellread more

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    Golden State Dermatology
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    Berman Skin Institute

    Berman Skin Institute

    3.8(184 reviews)
    2.4 mi
    •$$$

    Medical esthetician Reagan is the best. She helped me so much when I was experiencing a hormonal…read moreacne flare up. She goes above and beyond just treating your skin, she helped me identify areas of my lifestyle that could be affecting my skin, helped me analyze my skincare routine by checking all the ingredients of the products I use and recommending me substitutions and additions where necessary. She is so kind and understanding, and within just a couple visits with her my skin made tremendous progress. Highly recommend seeing her if you struggle with acne, it really helped me see accelerated results in combination with my new prescription regimen.

    Wow so many bad reviews. Makes me think twice if I will purchase another laser package…read more I've been to the Palo Alto and San Francisco office and they were great. I had regrowth so I scheduled a visit in the WC location due to relocating here. Location is nice however the entrance to the office is very dark. The receptionist was nice however here are my pros and cons. Cons: I didn't find my visit very welcoming The laser process seemed very fast only individually targeted and not in a straight row as I'm used to. Seems like you can miss areas if you are not consistently lasering the whole area. There were no discussions just sit here and put on the glasses. I felt PA could have asked my input. She was not friendly at all. Before they would shave me first not here. Now I have these burned hairs attached to the face and I'm wondering are they supposed to fall off? When I explained to the PA in the past they would treat more areas she kept saying this is why as a courtesy I lasered a couple areas. She must of said that at least five times as a courtesy for you. This is not how you talk to customers. I wasn't too happy with how quick my area was treated considering how much money I paid. When you are a customer and pay for a service with your hard earned money you expect at a minimum good customer service. I was expecting a wow factor here and that did not happen. Also the ice pack provided lasted 5 minutes was lot helpful at all.

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    Jeffrey T Bortz, MD - cosmeticsurgeons - Updated September 2026

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