There aren't enough superlatives to tell you just how precise and careful this Gentlemans work is…read more After a horrendous illness I dropped over 60 pounds and he took all my clothes in... jackets, pants, shirts... I now have a completely NEW wardrobe and am able to wear all the wonderful things I had in my wardrobe. Gregory is a master at his work, he isn't the cheapest, but what you do get is a bespoke alteration on everything you give him. His attention to detail is second to none I'm so happy to now have him in my list of Boston trades.

I feel badly about leaving this review, but alas I wanted to save others from a similar experience…read more Gregory is not honest, takes your money in advance, and does not deliver. He no longer has a shop, and so will come to you to pick up your items and deliver them back to you. He came to pick up 6 pants for hemming - a relatively simple job, which he promised to have back in 2 days. I agreed on his price - no negotiating - and I trusted him (that's on me!). 2, 3, 5 days, a week goes by - and I do not hear anything back from him. I text him on day 9 - and I honestly think he never got to any of my pants. He promises to drop them off the next day (day 10), which he does with the building concierge (as he does not keep the time he had promised even then, and I had to step out). When I check out the pants later, 2 are fine, 1 is done completely wrong, and 3 are not even touched - exactly as before. I text him respectfully with photos, letting him know that he might have forgotten to do 3 of the pants - no accusations, just a polite text (gave him the benefit of the doubt). No response, no resolution. He has the full $$ amount, and only did a third of the work. I'm now stuck having to look for another **honest** tailor to finish the job. Gregory sir - what you did is not right. I trusted you, paid you in full, communicated with you in good faith, and you didn't do a simple job. You cheated me.

The prayer shawl that I dropped off came back unacceptable. Not only were the stains still there,…read morebut new ones appeared. When I brought this to his attention, here are his answers; " It's old." (No it isn't") " I had sweat stains on it" ( that part of the shawl does not touch any place that sweats). He said he "washed it three times."Now I have other marks on my item that were not there previously. This was a horrible job and the customer service was non existent. No attempt to rectify the problem. Good luck if you use Royal Cleaners

So glad I found Royal Cleaners! I spilled red wine on my…read morenew camel colored Burberry wool blazer & was nearly in tears. I foolishly went on internet to see what to do. I poured water on the wine stain to dilute it. Then I had a big water AND a wine stain! I went on Yelp to find a good cleaners. Royal worked their magic & blazer looks new again! Fabio provided excellent customer service and bill was $11.50. I just can't recommend them enough. Thank you Royal Cleaners! (Maybe Il'll switch to white wine when I wear the fancy stuff )

I brought a bridesmaid dress in to get altered and the alterations ended up being more complicated…read morethan expected. However, my alterations were finished quickly and I am amazed with the seamstress's work! My dress fits perfectly and the staff was so pleasant and professional throughout the whole process. The seamstress took the time to explain her work and what alterations needed to be done which I really appreciated. She put so much attention and care into her work and it shows in the final product. I will definitely be coming back for any alteration needs I have in the future.

Extremely disappointing experience I am extremely…read moredisappointed with the level of customer service at this laundromat. A customer arrived at 8:46 PM to pick up his clothes, even though the business hours clearly state that the laundromat is open until 9:00 PM. Despite arriving before closing time, he was refused service without being given a reasonable explanation. What was even more concerning was the employee's behavior toward me. Rather than handling the situation professionally or explaining the reason for refusing service, he became disrespectful and told me to "shut up you fu****." Customers should never be spoken to this way, especially when they are simply trying to receive the service advertised during the business's posted operating hours. There is a significant difference between having a policy and communicating that policy respectfully. If customers are expected to arrive before a certain time for clothing pickup, that information should be clearly posted. Refusing service 14 minutes before closing and then responding disrespectfully is unacceptable customer service. I strongly recommend that management review how customers are being treated and whether the posted hours accurately reflect the services actually being provided. Unfortunately, based on this experience, I would not recommend this laundromat. The issue was not simply the refusal of service--it was the complete lack of professionalism and respect shown to the customer. This is really unprofessional.

I waited a little over a year to have my wedding dress cleaned (which I learned is pretty early)…read moreThe bottom of my dress was so dirty!! I walked through town in it on my wedding day and was so nervous they wouldn't be able to get all the dirt and marks out. I called before going in and spoke with Angus who specializes in working with the bridal cleaning team. Angus is the best. When I came in he looked at the dress with me so we could both point out marks. He then walked me through their extensive process as well as timeline. The best part is they do not send out the dresses to be cleaned. Everything stays on site. They only send it off site if it is being preserved. I wasn't ready to do that just 10/10 and beyond experience. I also really appreciated them staying in constant contact with me through the process. I've now started taking my more delicate pieces and I have been just as happy I was with my dress.

Worst Dry Cleaning Experience Ever - Avoid Holly Cleaners at All Costs!…read more I've been a loyal customer at Holly Cleaners for many years, but after my latest nightmare of an experience, I'm done forever. I brought in my expensive jacket for cleaning and waited a ridiculous THREE WEEKS for it to be ready. When I finally picked it up, the jacket wasn't cleaned at all--it came back just as dirty as when I dropped it off! If I hadn't inspected it right there on the spot, I'm convinced they would've gaslighted me and called me a liar for complaining. I was not able to receive my jacket back until I paid them $73. That's $73 for keeping my coat for 3 weeks. What a deal! But the real kicker was the manager, Angus. This guy was beyond rude--arrogant, dismissive, and completely unprofessional. Instead of apologizing or offering a refund, he had the audacity to suggest sending it out AGAIN to the same third-party service that botched it the first time. And get this: he actually expected me to THANK HIM for not charging me a second time! As if that's some grand gesture of goodwill. He tried to spin the whole mess as my fault for not understanding their shady outsourcing practices, but hello--it's THEIR responsibility to ensure the job gets done right, not mine! Holly Cleaners clearly doesn't value long-time customers or quality service. Save your time, money, and sanity--go anywhere else. Zero stars if I could give it!

I have used them for some time mainly because I am lazy and they were convenient. After bad service…read morea year ago, they apologized and delivered the garments they had failed to clean. Recently I had some garments for tailoring. I went into the change room as they asked, but midway through being pinned a man came in who wanted elbow patches on his sweater. The woman left me without apology or explanation and went and helped him! I said nothing and went to change into the next garment. I stepped out and the tailor and another assistant were finishing up with typing in clothes from clients who had left. I waited. A man then came in and the tailor served him - while ignoring me. The other woman went to the back. I waited. The first man left, and another man came in and again, the tailor served the new male customer. I waited and then said, "this is the second customer you have served while I am waiting." He arrogantly didn't even turn, she said nothing. I went in and changed. She came and tried to hug me. I said nothing and walked out. Awful, awful service at very high prices. I went down the road to an elderly couple who are wonderful tailors. Half the price and far better service and tailoring. I will never go back to Lewandos, overpriced, rude...

worst wash & fold ever! was told clothing would be ready next day. 24 hrs later I went to pickup my…read morewash which was not ready. two workers started folding my wash. Had to wait awhile. this was inconvenient. Also A chemical smelling cloth was folded in with my laundry. everything has a strong chemical odor . I will definitely NOT be back here with all the dry cleaners in Needham. I do not recommend this business .

Reiterating a prior review - the hours are guidelines, not commitments. I got up early to squeeze…read morethis into my day, arriving right at opening. I waited until 5:30, but no one ever showed up to open the site. Rough way to start the day!

used to be great. card swipers no longer work and no signs to indicate. its frustrating to get all…read morelaundry into machine only to discover you cant pay by card and didnt bring cash to get coins :-/

FANTASTIC ~ Being…read morenew in town, I looked on Yelp (which goes without saying) and found New Season Cleaners and then looked on their website. I LOVE businesses which list their prices on their website, and they have a $10 off deal for first-time customers! I was hooked. The man at the counter - who I assume is also the owner - was incredibly nice and treated me as if we were old friends. Great deal for a women's suit and dress, and the buttons on the suit came back wrapped carefully... THAT is care! Located right next to the little Roche Bros and right across from the train station, so it is incredibly convenient to whatever you are doing.

Quick back story: I just moved to Needham from California. I had all my clothes dry cleaned before…read moreI left. The movers did a terrible job packing my clothes and I received them in wrinkled heaps. Literally every pair of pants and shirt that I owned needed to be redone. To make matters worse, my vehicle had not yet arrived in MA. I called New Season and even though it was Wed. (and they normally pick up/deliver on Tuesday) an amazingly courteous gentleman offered to come and pick up all my clothes and promised to have them back to me by Friday in time for me to fly back to CA for a week long business trip followed by a wedding over the weekend. Not only did they arrive on time, the shirts looked much better than I am used to. Not sure what kind of magic they use but every shirt looked brand new. Very professional operation here! I guess I have found my dry cleaner! They also do pick ups and returns in Needham every Tuesday and Friday at your house for Free!