Bathroom sink was backing up, gave Jerrys a call because 1. I have used them before and 2. I had a coupon for $45 drain clear. My appointment was between 12 and 2 PM. Service technician Cody showed up at about 1 o'clock. He, checked the drain and the pipes and made recommendations. Since it was a bathroom sink, he felt he could get the clog out, but was concerned because some of the pipes are older. Cody let me know everything that could possibly happen and that he would try everything he could to clear the drain. Did not want time try to oversell or charge me extra. He was able to clear the drain at no extra charge. Also, he offered to go under the house just to check all the plumbing and be sure that there were no leaks. This was done at no expense. If you're looking for an honest plumber, and an honest company this is the best place, I can recommend. Ask them for specials or coupons because they do have some. read more

Jerry's Rooter Service - Flyer specials - Plumbing Near Me - San Dimas, California

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Experienced unexpected shower faucet leak. Reached out to Jerry's Rotter Srvc., technician Cody Harte came over and evaluated the situation. He quickly determined the source of the leak - malfunctioning faucet cartridge. Cody quickly replaced the faucet pressure balance cartridge and located broken fragments in the valve casing. Jerry's Rooter Service has again completed the job to our satisfaction and for a reasonable cost. Strongly recommend this company and technician Cody. Thank you to the Team. read more

We have used these super nice guys a few times now, they always have been able to come same day, have been on time, courteous, quick, and inexpensive! They will always be the first call we make when unfortunate plumbing circumstances require help! read more

This review is for Adriana!!!!! Adriana! you are one in a1000,000 if every company had you answering their phones they would be swamped!, you are top notch my dear you answered the phone professionally courteous friendly and I could hear the smile on your face and the joy in your voice. I called this company to see if they could come out today Saturday because I have an emergency with my main they were booked solid which is good for them not for me I will look elsewhere sadly disappointed I couldn't use this company. But I will use them or refer them in the future thank you so much for having an outstanding employee as Adriana! you need to clone that lady thank you so very much and have a wonderful weekend! Adriana, Thank You !! Kindly, Jeanette S read more

I needed to replace the corroded galvanized pipes and cast iron sewer in my house so I contacted three plumbers. Out of the three Jerry was the most responsive and gave me the best estimate. The written estimate clearly described the work that was to be done, the materials to be used and warranty for the parts and labor. Jerry's team replaced the pipes with copper and the sewer drains with ABS plastic. They also installed a cleanout, new angle stops and shut off valves, insulated the hot water line, patched up the holes in the drywall and re-routed the gas line for the dryer. Jerry's team got started right away and the work was completed in 3 days. Thank you Jerry, Cody, Adriana and the rest of your team! read more

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The good: They showed up on time with masks. The bad: I was quoted $8500 for a broken Drain pipe line at my home that turns out was not broken and just clogged. After using a manual 25ft drain snake I quickly found out that the spaghetti my wife put down the kitchen drain was going to need an expert to tackle the clog so I decided to call Jerry's rooting service that I found through Yelp. Anthony showed up at my house early and was professional, Had a mask on and got straight to work. (My P-trap under the Kitchen sink was broken in the process of putting the snake down the drain, but I'll take the fault for that for not removing it prior to them showing up.) 5-10 mins after using the drain snake Anthony told me the bad news of letting me know that the pipe may be broken, but to confirm he will call his manager that has a video camera made to confirm the pipe was broken. John, the manager, showed up no later than 10 mins to perform the sewer camera inspection to only confirm that the pipe was broken and needed to be replaced. It's an old home, I expected this, but it sure does suck when things like this happen. He gave me 2 quotes: $4500 to repair the line (but I would have had to excavate inside my kitchen that was just remodeled or $8500 to redirect the line. John wanted to start the process right away, but I decided to take a minute and weigh my options. He did call me a few hours later dropping the price which was nice of John, but something didn't seem I decided to rent a 100 ft snake from Home Depot since I had nothing to lose and decided to tackle the job again with a friend....... The snake got through and everything has been working great for more than 2 weeks now. I am not saying that they were trying to scam me, but just a reminder to get your second opinions when dealing with Jerry's rooting service. read more

Jerry's Rooter Service - Plumbing Near Me - San Dimas, California

This is our second time using Jerry's Rooter Service. Two completely unrelated issues. Not only is Jerry fair, he's quick. We reached out in the morning and by the evening the project was complete. Not saying everyone will have that luck, I think we just got him on a day where there was a crew available, but he always responded to our inquiries and any issues with the project were promptly resolved by the team (thank you Jerry and Rafa!). Would not hesitate to call upon Jerry again in the future. read more

Woke up to a cracked water pipe in the garage and was struggling to find a plumber who was available same day. Jerry responded quickly, and was able to provide me a quote through text (sent a video showing the crack). The actual service took no longer than 30 minutes, and just like that I no longer had to worry about finding a place to shower that night! I highly recommend giving them a message/call to get a quote and receive quality service in a timely manner! read more

Jerry's Rooter Service - Replaced 12 feet of damaged pipe with copper - Plumbing Near Me - San Dimas, California

The original quote and estimate process was great. Everything was explained clearly and it seemed like things would go smoothly. We needed to relocate all of our plumbing from underground copper pipes to pex tubes in the attic due to a leak underground so this is a fairly big/expensive job. The price wasn't particularly cheap but was pretty reasonable especially considering the level of service we were "expecting." The work took about a day and a half longer than quoted which i'm fine with but based on what I observed it definitely could have been completed by the original target date. There was a lot of "downtime" and a constant need to buy additional materials? Seemed odd. My biggest gripe was that it was impossible to get the original estimator to show up and walk me through what's going on with the work. Basically I never saw him again after the initial visit where he gave us the quote. Communication was difficult with the two people that were actually on site doing the work and often at times I was confused what was being done and by when. Overall the work was mediocre/satisfactory. Some of the pex tubing wasn't strapped down as well as it could be and i would hear them knocking in the walls when we turn on the water now. Also, most of the tubing was strapped down in the attic but some sections weren't and I can hear the knocking when water runs sometimes. Not a huge deal but a bit of an annoyance. TLDR Started off really strong but ended limp. read more

Jerry's rooter service were quick and effective. They have the best prices! So glad my mom recommended them to me. They fixed my plumbing within an hour of calling them. read more

*This review is 100% unsolicited! This is not one of those companies that begs for good Yelp reviews* Our pipe to our mainline broke at 6pm on a Friday and Jerry came out within 30 minutes, diagnosed the issue and set up an appointment for the next day. Next day, he came out with a crew and we discussed the different options and not once did I feel pressured to pay for anything. It's always a good sign when the owner of the business suggests getting quotes from other companies before agreeing to his price. read more

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After spending $6,000 on a new line from our kitchen, they put a warranty for 25 years. Now, after a year, they are charging me $300 for cleaning out the same line. What a rip-off! STAY AWAY! The original quote/estimate done a year ago was to clear out a line for a few hundred that eventually cost $6,000 in repair. The techniciain that came out accused me of dumping food in the kitchen sink at least 5 times and threw his equipment around. Thanks for being RESPECTFUL, Joe! Just buy a "General Wire 2CG 2" CLOGCHOPPER Clog Chopper Multi Function Cuttin Tool" from Amazon and ask a plumber to put this on their snake. Save yourself $$$$$. Like this post to help other people like us who are tired of getting ripped off! *Update* I was only offered the *free* inspecaion and jetter AFTER they wanted to charge me $300. read more

The plumber we had assigned got sick the day of our job, which we fully understand. But no one contacted us to let us know, though they said they'd tried to call. I received no voicemails during the work window and no messages via Yelp, which they could have easily sent. Now I have to add the additional stress of finding someone else to complete the job. Not recommended. read more

Jerry's Rooter Service came to investigate a plumbing problem that actually didn't turn out to be a plumbing problem at all. I appreciate them taking the time to come out to the house and I was able to give them a small job but it was really nothing compared to what I thought needed to be done. The guys are reliable which I have not had much luck with workers in the reliability department so this was really refreshing. Very nice guys and I will be hiring them for my next plumbing job. read more

We had a slab leak. They came the same day and started working on it. They repiped the whole house in 2 days. The cost was reasonable considering the amount of work they did. I highly recommend them. read more

My toilets clogged. Called jerry's rooter and was able to quickly get an appointment. Andrew came out and determined there were lots of roots in the main sewer line using a camera. They fixed that damaged piece of the sewer line and added a sewer clean out at a fair price. Everything is working perfect now! I would recommend them. read more

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Kitchen faucet replacement. An excellent job was performed at a reasonable price. I have used Jerry's Rooter before. They will definitely take excellent care of your needs in a timely fashion. read more

These guys helped us with a sewer blockage that was giving us an ongoing problem. They ended up clearing the blockage and inspected our sewer line with a camera and discovered a broken pipe (causing the ongoing issue). They had us up and running in 1 day after digging up and replacing the section of broken pipe. They were super friendly and professional and even after needing to dig up gravel and a muddy flower bed, they left the area clean and better looking than when they started. I highly recommend these guys! read more

Jerry's Rooter Service - Sewer line repair. - Plumbing Near Me - San Dimas, California

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It is the most AWFUL surprise when the stinky, bubbly, gurgly sounds come from your downstairs toilet! To our surprise, all the "stuff" from the upstairs toilets was collecting in the first floor toilet To us this was a total emergency with EVERYONE WFH! I called in at 4:30pm and at 5:15pm Andrew was here to save the day!! He was already on his way home and thankfully, he took one last call!! Andrew was so calm and collected, a true professional! I showed him the explosion and he immediately got to work! In less than 40 mins he completed the job!! Best part? They're honest about their prices!! I was expecting to be up sold and thankfully what I needed qualified for the $50 promo they have advertised!! Andrew and this company will definitely get a call back and some referrals from us!! Thank you!!! read more

They responded quickly and I was able to get 2 guys to look over my drainage problem, but after trying to snake the pipes nothing happened. They tried selling hydrojetting services for an extra $400. I declined and paid them, I ended up calling a different company he came to snake the drain and was in and out in less than 15 minutes. The 2 guys from here were very nice, whether they knew what there were doing I can't say. I don't know if they knew how to fix it but just wanted to sell higher services or if they actually didn't know what to do. read more

Update 1/27/21: Following the events of what occurred below, that same afternoon after I had written this review, Jerry's Rooter immediately sent out another plumber to complete the job. I was very glad to hear this and was pleasantly surprised at how soon the new plumber would arrive. He went ahead and completed the job and told me that the invoice would be later discussed as to take into consideration what had all occurred. I appreciated the explanation and from there I was in contact with the receptionist about payment. Jerry's Rooter had offered to charge absolutely nothing for the job (which was an unexpected gesture on their part), but knowing small businesses in this economic climate, I counter-offered and said I would pay what needed to be paid. After a length of time, I was contacted again and the owner had said 50% off the bill would be good if I agreed to it - so I agreed. After paying the bill, I requested for a receipt so that the transaction could be finalized and so that I would have a paper trail following all of this. Unfortunately, after sending a follow-up email requesting for the receipt, four days had passed without any reply. I became concerned because the charge had already gone through, so I followed up with another email just this evening, and almost immediately after that email I received an email with my receipt. Long story short: I really do appreciate the effort Jerry's Rooter made in trying to mend things with the customer, but I honestly think a lot of things could have been handled better so this sort of thing wouldn't happen to begin with. Even along the way, the amount of times I had to follow up with Jerry's Rooter to get things resolved was well beyond what one might consider appropriate. ---------- Original Review: I will update this review once the job is completed. But so far things have been subpar. Yesterday around lunch time, we discovered we had a leaking pipe in our garage. We got a few recommendations from friends but chose to go with Jerry's Rooter because we had seen their ads earlier in the month and read their reviews here on Yelp. Called them and we were told the plumber would arrive between 3PM -5PM. Anthony showed up around 4:45PM and got straight to work. We were happy with the quickness in attending our leaking pipe and the thorough explanation of what needed to be done. Anthony ended up having to cut out two portions of dry wall in our garage ceiling to access the pipes. Long story short, he put a temporary patch on the leak and said he would return the next day (which is today as I'm writing this) at around 9AM to finish the work of replacing the pipes altogether. Due to this, I took today off of work so that I could be available and present when the plumber arrived. 9AM rolled around and then 10AM rolled around and Anthony had not come yet. We didn't receive any phone calls or anything. We waited a little longer until finally I gave Jerry's Rooter a call at 10:39AM to find out what was going on. The receptionist who answered said that she was going to contact Anthony to find out where he was and would inform me. After that, I waited until 11:58AM and still no return call. At that point I called Jerry's Rooter again just to find out that Anthony had told the receptionist that he had a family emergency and wasn't going to come in. At this point, I can understand if an emergency comes up. But shouldn't a company who you're paying hundreds of dollars if not thousands, at the very least, contact you to inform you of the schedule change instead of you having to call in twice to find out? And would it not be good business practice to send a replacement plumber instead of telling the customer to just wait for another day when the plumber is available? Right now, we have 2 holes in our garage ceiling, and an expectation that it would be worked on at 9AM today. It is now 12:20PM and no word on whether anyone is coming at all to fix the issue. read more

Shady tactics....my water heater was not working (no hot water) called Jerry's rooter service because I wanted to support a local business. They arrived same day. Perfect. Once here ...the scam was on..."you're going to need this piece...but if this piece doesn't work then you're going to need this piece...and if that doesn't work...you will need a new water heater" Hmmm...I have a relatively young heater 3-5yrs old. So they ordered the small part and came the next day to install it. As I suspected..they installed it but then tell me that the heater is still not working and I will now need a new heater for $2,200...he kindly dropped the price to $2,000...then to $1,800...then to $1,500 ...hmmm...I see what's happening here. No thanks! Called a REAL HONEST PLUMBER who was not local but was willing to make the drive. Upon review he knew right away what they had intended to do and how. They (Jerry's rooter) deliberately installed the piece incorrectly so that it wouldn't work so they could force the issue of the up sale for a new heater. The piece they installed was ALL that I needed. Had they just done the job correctly I would be praising them now...instead...well...I am not. Shady shady shady! read more

They came and clear my drain, but 6 weeks later it clogged again. Usually it will last for a good year, it seems like they didn't do a full job in this. I probably have to look somewhere else even though they are cheaper. read more

We thought our sewer pump went bad. Dirty water was coming out of our RV clean out line. Raymond very nice kid, very professional went right to the sewer tank. He noticed that a check valve was stuck, he put snake thru it and it cleared. Got here at noon was done before 1:00. Reasonably priced, happy customer. They will be are go to plumber. Thanks Raymond. read more

Called them and they came out within 3 hours (it wasn't an emergency) super friendly- knowledgeable and got it done quick for a great price! Writing a review so I can remember who to call next time I need help! read more

I was referred to this company by a family member. It's difficult finding a trustworthy and knowledgeable plumber. I was really lucky to have hired this company. Andrew was extremely knowledgeable and honest. He didn't try up sale me and did a thorough inspection of my plumbing to make sure there was no issue with the previously installed plumbing. He fixed my clogged shower drain and gave me some tips on how to maintain the drain the prevent future clogs. The entire work was extremely reasonable in price. I would highly recommend this company. read more

Hire. This. Company. While I certainly could leave a flowery review explaining the exemplary service we received today after 3 other companies either passed, overcharged, or flat out ignored us, I would like to save you the time....Professional, respectful, and quality work. For as long as I live in Glendora, I will use this company for all my plumbing needs. Thank you! read more

Gave me a 11 to 1pm appointment but came in 30 minutes after 1pm. They gave me a courtesy call to let me know they're running late and Joe showed up masked and ready to go! He was friendly and knowledgeable and reassured me that i don't have to pay him if the clog is not fixed. Also reassured me of the 14day work guarantee. Very professional and Price was the best in town. I have their info saved and will definitely call them again for plumbing needs! Thanks! read more

Quick, efficient, economic, and very professional. Cleaned a kitchen sink drain and restored me back to the rythm of my life. Great job read more

I highly recommend Andrew the plumber from Jerry's Rooter Service to come and fix your plumbing problems. He was quick, efficient and professional! In and out in 30 minutes and a huge problem solved. Thank you Andrew!!!! I give him 10 stars!!! read more

Jerry's Rooter Service - I highly recommend Andrew from Jerry's Rooter Services to come and fix your plumbing problems. He did an excellent job! - Plumbing Near Me - San Dimas, California

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Jerry and an assistant (I'm sorry, but I forgot his name) came and fixed the problem in 5 minutes. I tried everything I could for 2 days, then called another company, they subcontracted to a couple 19 year olds who (didn't really seem to know much about plumbing and) did not want to honor either of their companies prices, they broke one of my pipes.....ehhh it was bad. But then I called Jerry, $50, 5 minutes, no longer clogged, no problems. read more

We needed a plumber ASAP after our son flushed a plastic toy down the toilet. I called Jerry's Rooter Service this afternoon and Andrew arrived to our rescue just a few hours later. He was able to extract the toy in no time and had the toilet flushing properly once again. He was very kind and professional, and kept a clean workspace which we greatly appreciated! Thank you Andrew for your help, we will be sure to call/refer you for any future plumbing needs. read more

Called this place because my grandmas house had her sewer backing up. Being that you hear horror stories About plumbers I was very on guard. Jerry was the technician that came out and snake the line. Upon sneaking he pulled back a ton of roots and ran the camera in the pipe to show us(ran camera at no additional cost). He gave her options to fix the issue with no pressure and was very informative. All said and done the whole process they showed us as they performed work. Even showing us the roots that had damaged the pipe. He was very helpful and at no point did I feel like he was taking advantage of my elderly grandmother. I highly recommend this company that anybody looking for a good honest plumber. Thank you Jerry's Rooter! read more

Jerry's Rooter Service - Repair made on the sewer - Plumbing Near Me - San Dimas, California

Great job explaining what was going on, quick fix, gonna have to save up for drain replacement

After taking a look at the problem and determining what was needed for the repairs the service person stated he needed to get the parts. Completely unreliable read more

Recently we bought a house in Rancho Cucamonga that is 32 years old and encountered typical issues with plumbing for a resident of this age. We have had both Anthony and Michael at the location for ongoing issues and was quite pleased with their customer service and willingness to find the problem and fix it. Also I found the business pricing fair and reasonable for a house call. If you are looking for a plumber check this place out. read more

Jerry's Rooter Service showed up in a timely manner to give an estimate. Very professional, wore a mask, and said, they can start the work the very next day. Great service, awesome customer service and their work was A++ I would HIGHLY RECOMMEND read more

Wonderful experience. Competitive pricing and timely service by the technician. Would recommend! read more

Jerry's Rooter Service - Top End - Plumbing Near Me - San Dimas, California

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A++++ service! The guys came out and fixed a problem I've had for 13+ years! My main line has been backing up yearly all this time and I've been paying to have it snaked each time. Nobody ever took the time to say anything other than "it's fixed". All of the guys were super friendly and explained the situation exactly so I could understand it. I ended up having my sewer line replaced via trenchless pipe bursting. They diagnosed and dug out the first access point (Cody is a beast!) one day and the next day they dug another access point (again Cody is amazing!) and had it done the same day. They repaired the cement in the back and back filled the front hole. You can hardly tell I had any work done. It was truly amazing and I have found my new plumbing company. I will be referring to all my family and friends. read more

Jerry's Rooter Service - The area of the sewer main line where the problems only began. Yuck! - Plumbing Near Me - San Dimas, California

Bad Plumber Review I always try to support local business, not just Mom and Pop restaurants. I am very sad to report really bad service from a Plumber. Jerry's Rooter Service in San Dimas came to fix or replace a 18 inch PVC pipe main feeding my house. I had just had an accident and broken my shoulder and three ribs, so I could not dig up and replace this myself. They charged me $700 to replace the 18 inch long PVC pipe. In the process he broke my main sprinkler line and both in-line valves. Because he had to keep leaving for "Emergency calls" the fix and restoration of water took two and half days. My sprinklers still do not work and though I requested a different plumber come out, that plumber spent five minutes looking at the problem and stated "One of the girls form the office will call you". It's been a week, they never called and he never returned. It pains me to give a bad review for a local business owner, but I cannot recommend Jerry's Rooter Service for any plumbing needs. read more