The food, that wasn't the issue. The employee I dealt with, she was so unfriendly. It wasn't the best experience. I know we all have off days so hopefully her day turned around. read more

SERVICE WAS IMPECCABLE!! Dj and Cooper were so friendly and helpful. Dj was attentive, kind, energetic and engaging. Best experience I've gotten in customer service. Thanks to him my mom and I had the best sandwiches we've ever had :) ! read more

Good customer service, fresh cut meat on the spot, fresh bread. Great sandwiches. Had the Italian and hubby had the Roast beef.

Good subs but pricy value. Have been to this location many times. Staff friendliness varies visit to visit. Went today at 1:oo pm . . . Left with my sandwiches at 1:27. They apologized it was taking so long. They should have offered a discount or complimentary bag of chips . . . Parking is also difficult. It's a small, narrow, with not enough spaces for the mall. Tight for my Sierra pickup. Partially my fault for waiting. I should have left and gone elsewhere. read more

Hands down the WORST jersey mikes I have ever been to. I placed an online order pickup, showed up to get it, and they acted like I had no order. Nobody was doing anything when I arrived, all on their phones, nobody in the store, and somehow I have no order. Turns out they simply threw my pickup tag away and never made the order in the first place. Then, the girl cut the tuna sandwich for my dad and didn't clean the knife off. She proceeded to slide tuna all over my italian sandwich with the knife because of her lack of attention to detail. Not to mention, both of my sandwiches were prepared entirely incorrectly. read more

We came in around 1:30 on a Sunday and the air conditioning must not have been working- it was VERY stuffy and hot inside. There was a long line and while standing in line, we noticed an incredibly messy prep area (lettuce and bread all over the ground, overfilled trash containers) and could read notes to the employees out being terminated for late absences. We were told it would be 20-25 minutes for a hot sandwich, so we left. read more

I'm in a sandwich group and someone was raving about Jersey Mike's, specifically the Philly. That heavily influenced my decision as I've never been here before. I pre-ordered for pick-up the #17 Mike's Famous Philly. I got grilled onions, white American cheese, and added bacon because that's what the guy touting the sandwich got. When I got there they were wrapping up and bagging my sandwich. This is a good thing because there were 3 people ahead of me and they were only taking 1 order at a time. I took it home and dug in pretty quickly. I found it to have very little flavor considering there is beef, cheese, onion, bacon, and bread. I didn't find it to be very well seasoned and how do you serve tasteless bacon? I like Penn Station better...sorry Mike. read more

Jersey Mike's Subs - ##17 Mike's Famous Philly (add bacon) - Sandwiches Near Me - Chesterfield, Missouri

Used to be good. These days, online orders can take forty minutes longer than quoted, so get ready to wait. We've stopped going after our last order had a giant sub that was completely incorrect (we were given a plain ham and cheese sub instead of a considerably more expensive sub). Management and customer service never got back to us after repeated emails. We've stopped going and may switch to the new one on Manchester, or might just be done with Jersey Mike's for a while... read more

Jersey Mike's Subs - Completely wrong, plain sub. None of the toppings ordered, missing most of the meat. Mngmt and cust service never responded or refunded. - Sandwiches Near Me - Chesterfield, Missouri

They're rude and barely any toppings on. I ordered a grilled Italian and they told me they're not gonna grill their sandwiches because there's too long of a line rude half of those workers didn't even know what they were doing and they were asking questions or help it's a freaking sandwich. I think I'm going to go to Penn Station next time I want a sandwich. The older lady is super unfriendly and rude. I have noticed a lot of other people have put reviews on her that are not so kind. She is the problem you guys need to fire her. read more

This location used to make a delicious sandwich- I don't know what happened but the last two times we went there ALL BREAD no meat. I could save myself $14 and went across the street to bread store and got a loaf of bread if that is what I wanted. Do Better! read more

This was the most disgusting thing I have ever been served!! I'm not sure how they even stay in business!!! This was completely inedible!! I will never order from them again!! My child's sandwhich also has special instructions to go lite on the mayo and they caked that on hers too. I guess they don't read the orders and from the looks of it, just toss and roll them around maybe even drop them a few times before they serve it to you. I would stay clear of this place. read more

Jersey Mike's Subs - Worst sandwich ever!! - Sandwiches Near Me - Chesterfield, Missouri

We have gotten large orders from this location several times and always been impressed. I really like their oil and vinegar topping on the classic turkey or ham sandwiches. Much better than mayo or mustard. read more

We love the food but have ordered via door dash 4 weeks in row but they can't seem to get wheat and white straight. We still keep ordering but would love the right bread. Please? read more

I pop in here frequently for lunch. The ladies up front are always hustling and provide great service. Kyla and Jordan always make sure the food is hot and ready to go! Never a bad meal here read more

The girl with the rainbow Mickey Mouse button on her hat is rude as all heck. Food took forever to be made and when 2 sandwiches come to $48 and you don't accept a $50 bill. Your loss of business. Change the attitudes and get your pop machines fixed. Stay clear baseball teams. Don't give them business. read more

I wouldn't eat here, it didn't seem sanitary. They had dirty receipt paper on top of people's food, the meat station had old meet stacked up on the side of it and the lady making sandwiches was just throwing stuff together, we walked out. read more

Jersey Mike's Subs - Sándwich with receipt paper on it. - Sandwiches Near Me - Chesterfield, Missouri

Ordering food takeout from "local" restaurants during this difficult health (pandemic) crisis is a great way we can support small businesses! Check out Jersey Mike's 50% off discount sub specials available with on-line ordering during this month of "stay at home" directive in STL county. Not sure if every sandwich is on special, but use their mobile app to order and get a great sub to eat at home or to go. Overall, a 3.5 experience for quality, tasty fresh subs and friendly customer care; get a regular size sub available for about $4-5pp while the deal is on. Today we ordered 2 hot and 1 cold sub - the Big Kahuna Cheesesteak on Parmesan Rosemary bread was served hot and was spicy with jalapeño peppers, onions, red peppers, very good! The hot Reuben tasted OK, but I would've preferred it on a rye hoagie if they had it available. The #8 Club with turkey, ham, bacon and provolone is my GO TO, consistently good on fresh white sub bread with "Mike's way" condiments (tomato, onion, lettuce, oil & vinegar) plus I added banana peppers, yum! Order was ready for pickup in less than 30min, thanks. And hope you sell lots of subs this month! Enjoy! read more

Have visited here a few times. 0 complaints! The chipotle chicken philly and the club sub are the 2 sandwiches that I tend to gravitate towards. Always freshly made, always made the way I've requested. Staff has been friendly and food expedited well. read more

If your hours online, on the open sign, and posted on the door all say 9 pm and your employees are standing around and laughing as I was walking to the door at 8 pm. probably is not the best look as a business. read more

I lived in northern California for a couple of years in the early 2000s and was very put out by the horrendous (lack of) quality of cheesesteak sandwiches that I could find. Hence, upon returning to an area with better dining options, I've appreciated the occasional cheesesteak much more. Normally I'll get one up to once a week, usually from Jersey Mike's. We were just passing through the St. Louis area and had reached the western suburbs by lunchtime. We pulled off at an exit and found a fairly standard near-the-mall selection of shops and restaurants. The others in our party voted for Chick-Fil-A, so we had pulled through there first. However, I'd noted a Jersey Mike's nearby, so while they enjoyed their chicken, I stopped in for my lunch. Locating it was a bit of a challenge. The signage is not that eye-catching. It is located in the same building as the Starbuck's, adjacent to the road that crosses the expressway. Parking isn't a huge issue once you locate it, though there are a number of other businesses competing for the nearby spaces. This was during the COVID period, so there was no dine-in option anyway. Probably 2 in 3 patrons were masked. My only (mild) complaint was with the reaction when I offered a $20 to pay for my meal. The cashier seemed slightly off-put and proceeded to put on a pair of plastic gloves (over the pair she was already wearing) in order to touch my cash. Back home, they just accept the cash with their standard pair of cash-register gloves and move on. I wasn't trying to be difficult but this just seemed odd. Other than that, it was a pretty regular experience. We all finished our respective meals in the car and headed out. If I worked in this area, I'd likely be a semi-regular at J.M.'s. read more

Very good philly. Probably one of the best I have ever had. The place was busy which usually means they are good. I will be back.

Your voicemail box is FULL. And when your employees pick up the phone and talk to each other, they hang up the phone on a customer. Not just once, but twice! Now for the 3rd try, no answer and the "mailbox full"... Excellent way to treat your customers - NOT! I went into this location previously and because I had a order larger than the average Joe, I was accused of using up most of the bread! I agree with the other review about the "Rude Staff". Maybe send in a few secret shoppers and see how your store is run. read more

I get the big Kahuna Hot, loaded, juicy, spicy, melt-in-your-mouth sandwich bread. Private label root beer is delicious.

Sandwich was great but the 1 star is because of the verbal abuse from the staff. Fix it please, this place has such potential but treating your customers like shit should not be on the menu. It is THAT BAD read more

at least 1/2 the time my food is wrong but due to dietary restrictions my daughter has limited choices. I would like to ask that Jersey Mike's NOT make my PERSONAL INFORMATION available to the instore employees. is it a new practice that they follow up by texting you to rant about the tip? To rant judging that I am more fortunate? to rant that Jersey Mike's pay is so low and they depend on those tips? Complaining about the company I don't work for? And employing the people that speak about how terribly the place of business pays them. this text belongs on Jersey's Mike's social media accounts to warn others that don't want employees contacting them personally. It doesn't deserve any stars, the orders wrong frequently. My daughter was genuinely scared. And then the owner responded with, it must've been a hair salon because he traced it? No employees were questioned (I was called back very quickly. good job James/Jamie? You're a great store owner read more

Jersey Mike's Subs - Being nice and cropping out # - Sandwiches Near Me - Chesterfield, Missouri

Very, very, very over priced!! I got a big Kahuna cheese steak sub and paid $6 for extra meat but suffice it to say the sandwich was "literally" empty!! If this is "extra meat", I have no idea what "regular meat" would be like!!! The bread was big, but there were 3 inches of empty bread on either side. So basically, I paid $25 for a "lightly" topped peace of bread, what a scam!!! read more

I had my first adventure with Jersey Mike's a few days ago. The place is loud and a little rambunctious but not in a bad way. I ordered a classic philly. I got the smaller size, which was very large, and very, very hot! I burned my mouth with all the scrumptious, piping hot cheese. They also have a frequent diner card (insert *cha-ching* noise here). The staff was friendly and they also have very good peach tea. read more

Jersey Mike's Subs - Classic philly cheesesteak - Sandwiches Near Me - Chesterfield, Missouri

I've been working in Chesterfield Valley for the last 2 months. Jersey Mike's has been a once a week stop not after today. The guy in front of me seems to know the workers and orders a sub with roast beef and it is fresh medium rare. So I order the same (first time ordering with roast beef). The guy making the sandwiches switches the roast beef to some dried up piece that looks like it has been there for awhile. Sure enough that is all it takes. One bad experience with all the options out here and meeting co workers this Jersey Mike's will be out of rotation. read more

Fast friendly staff. It'll cost you more than other chains, but it is definitely higher quality.

So the wife and I actually liked Jersey Mike's quite a bit. But then there are several good sub/sandwich shops that we like. So while this was good, it's still a 3 star for the sub shop category to me. Ordering was easy, with a big self-explanatory board behind the counter. Workers were helpful, especially once they realized I wasn't familiar with the process, and our hot subs were prepared fairly quickly. The place is really loud though, and I noticed that both tables and the workers were continually raising their voices to be heard. My sandwich was the Big Kahuna Chicken Cheese Steak (grilled onions, peppers, mushrooms, jalapeños and white American cheese). The wife got the Big Kahuna Cheese Steak (same, but with sliced beef instead of chicken). We also both opted for the rosemary parmesan bread. Sandwiches came out really hot (literally steaming when bites were taken), and with everything grilled up together for a good melding of flavors. I thought it was pretty flavorful, as I suppose a Big Kahuna should be, and was surprised at the bit of spicy heat that followed my bites - until I realized that the sandwiches include jalaps. For comparison, I suppose I would say it is definitely better than an O'Charley's food court cheese steak. You should be happy with it, at the least. read more

Jersey Mike's Subs - Big Kahuna Chicken Cheese Steak on rosemary parmesan bread in front, Big Kahuna Cheese Steak on rosemary parmesan bread in back. And chips! - Sandwiches Near Me - Chesterfield, Missouri

Simple for me. Compared to its competitors I just don't think they had great prices, menu, and overall taste.. I've been twice, once in STL (chesterfield) and once in Chicago (Schaumburg) and left both times unimpressed. With that being said I'll probably never come back. Positive was employees were nice and quick service both times. read more

Jersey Mike's Subs - Buffalo chicken cheesesteak. - Sandwiches Near Me - Chesterfield, Missouri

I took my sister here for the first time and it was absolutely terrible! There was a very rude blonde girl working who continued an attitude with the costumers. As we were waiting for our sandwich's a man came in a found a hair in his sandwich and she said "well what do you want me to do" how rude! terrible staffing and not clean place to eat! read more

I'd been a loyal customer since this location opened but won't likely be back. The product is well designed by corporate and generally well executed by its franchisees, but it's been on a pronounced slide for the last 18-months or so at this particular franchise. While I am well aware businesses like this have been struggling with all kinds of benchmarks throughout the Covid pandemic due to staffing and supply chain challenges, I see many businesses fighting for the win, where that doesn't seem to be the case here. I think management has been phoning it in for the better part of the year at this location on the strength of Jersey Mike's good name. Signage on the front of the restaurant does not match the hours posted on websites, leading to inconvenience and frustration for those diners arriving at 4:55 on a Saturday when I was expecting them to be open until 8 o'clock. But the last straw for me, after spending literally several thousands of dollars at this location over the last several years between my own Eastcoast sub addiction and treating my family, was a case of the mindlessly stale bread on my last two visits. Late in the day, one might rationally understand that bread might not be as fresh as it was earlier in the day, but if it becomes downright stale it should be thrown out and not served to customers. Management should understand this. Seemingly, it does not, and is happy to place short term profitability over long-term customer satisfaction. I found a substitute though, not far away, in Goodcents Deli Fresh Subs, which seems to place a real priority on quality product as well as positive, upbeat customer service, and so I don't believe I'll be going back to Jersey Mike's. read more

The food is a bit disappointing and mediocre for the price. The meat did not taste as though it had much quality. And the sandwiches didn't have much flavor. Stick to Penn Station or Planet Sub. Will never visit again. read more

The staff is very rude. I ordered two sandwiches. it was my first time there so i ordered by name instead of by number. I told the worker i wanted a regular big khajuna chicken and a regular chipotle. He writes down in correct #s so i tell him "this is supposed to be #__ and #__ and he says "they will change it and quickly moves me a lot so he can tend to the next customer. Me; still not feeling confident, i decide to go to the cashier and explain to her that he wrote down the wrong order and her response is "They're the same price, but they will cook the right thing " so i sit down still not confident because how does that even make sense? at least 15 minutes goes by and i finally get my food and i check it and of course it's wrong. So at this point i'm upset because i talked to multiple people about the issue before the food even was put on the grill and it could've been resolved beforehand but instead the workers were very rude and passive and didn't have patience. I tell them i want a refund because not only did i wait in line for 15+ minutes but i also waited for food that was incorrect for 15+ minutes. So when i explain that i'm upset because i tried correcting the guy while he was writing my order down but he wouldn't let me, he starts getting defensive as if i'm lying and just trying to get my money back. Which is very embarrassing in a store full of people. I am very upset and have never in my life walked into a "professional" establishment and felt so unwelcome. I came in to order while working, me stopping working stops my money so the fact that my time was wasted and i still haven't been able to eat lunch is infuriating. read more

Missing several items from phone in order, took a very long time for them to make the missing items. Customer service was very poor

I've been to quite a few jersey mikes and they are always good. This one in particular seems to fall apart every time I go which is unfortunate because it's one of the few places I can eat gluten free. Every time I've gone, something has gone astray. One time I ordered plain, it was not. Another time, my HOT sandwich was cold. Another time, it took 25+ minutes to make my sandwich. The workers seem a bit clueless at times when you present them with questions, and don't seem to care about the quality as much as other Jersey's do. They need to remanage the place or something. I mean it's good food, but just always seems to be messed up. read more

Worst experience ever! We are long time Jersey Mike's customer but will never be back to this location ever again. I will also deter anyone from ever going to this location. We walk in today and fist off the place was disgusting no one greeted us. Went to the counter and a African American man took our orders he was very nice and pleasant but that is where it stopped. The next lady wearing a mask next to him asked the guy in front of us if this aub was his he said no and then asked if it was ours. I couldn't hear her and she mumbles something else and the African American man stated yes that is one of ours I asked her which one it was and she said a sub??? I then ask my daughter to come help me because I can not hear her. I go to pay and the lady checking me out could care less what we was doing. I ask her where do I put my rewards in and the lady with the mask says follow the directions. I came unglued and said you don't have to be a smart ass and say things like that when someone does not know which screen to look at. Her manager then comes over and says get out of my store you are not going to talk to my employees like that but she can talk to the customer who is paying her salary any way she wants I guess. I told him what I thought of all of them and we walked out the door. read more

Chipotle cheese steak grilled to order. No microwave here. White American cheese pairs well with steak + onions +peppers... But i would like more of all the toppings. Seemed like they were overly generous with bread compared to the filling in this sandwich. Other sandwiches appeared to have more toppings. Customer service was over the top, take it down a notch, please. Overall, certainly better than Penn Station but nothing too special. read more

I love trying new places. Sometimes they are amazingly good/bad and sometimes they are right in the middle. This place was right in the middle for me. I ordered their chipotle cheese steak. It was really good but also really messy. Cooked on the flat top while I waited. The steak was good but nothing spectacular. The white American cheese had that 'stick to your teeth' cheesy goodness but the best part of the sandwich was the onion and pepper medley. There was a certain sweetness there that really added quite a bit to the sandwich. I opted for the white bread and it was slightly chewy. It may well have been crunchy at some point but the nefarious cheesesteak slime (not necessarily a bad thing) wiped out that attribute if it was ever present. I doubt I will crave this place but I might give them another shot if the mood strikes me. One final thought...staff was super friendly and very knowledgable about their offerings. read more