Whoever says that Jimmy Johns or Subway is better has absolutely no taste buds. I used to love me some JJs...but then I first tried Jersey Mike's when I moved to Chicago almost two years ago and haven't gone to another sub place since. Yes, it does take a little more time to make this magnificent sammy but that's because it's made with quality and love. They slice fresh meat and cheese for your sandwich right in front of you and take good care of it while gently putting on the goods. It's a magical process, you know. I usually order the ham and provolone with lettuce, tomato, onion and pickles along with Mike's Way. I recommend Mike's Way, which is red wine vinegar, olive oil and oregano/whatever else is in their seasoning. Join their free points membership cause you get free sammys along your journey. #mikesforlife read more

We order here for pickup fairly regularly and have yet to experience bad service or a sub par sub. Really tasty, never soggy and great to have as a local go to for a quick meal. A bit pricey but then very thing here is now so I get it. For the quality, we're fine rolling with it. read more

Pretty good sandwich..they forgot to put bacon on my Club Supreme.

I had a very fresh sub here! The staff was so friendly and I continue to speak of this place when I tell people of my trips to the Midwest. I was impressed by this quick little make and go deli. I wish we had one out here, maybe you guys could replace a Subway or two? Gotta love ya! read more

Always fast and friendly. Convenient location. Just tried the chicken cesar wrap and it hit the spot.

I've been here three times and in two occasions, service is slow for only 1-2 customers in line. It took this girl 20 minutes for one person's order. I get if there is a line of folks but it was like watching paint dry knowing you are the second person in line. read more

I love Jersey Mike's sandwiches and we get them often. My closest store is in Claremont, CA and the only reason I am not giving 5 stars is because it is hard to get Rosemary Parmesean bread, there, and tonight--once again, they were totally out of bread. I had to cancel my order after I placed it and then order from a different store. I don't know who is responsible for inventory at each store, but there seems to be a problem that isn't getting fixed. In addition, as I submitted on a previous Yelp review, the whole coupons/rewards situation is not good. It defeats the point of ordering via internet to save time on the pick-up. I can't use the internet to order if I have a coupon; instead, I have to phone it in and then take the coupon to the store and use the register to enter my credit card to get the reward points. Other businesses have figured out how to make the process seamless and Jersey Mike's needs to figure it out, too. It would greatly improve their customer service aspect for both customers and store employees who also have to spend time compensating for the issue. read more

Although its a chain, this is one of my favorite lunch spots in the city. We ordered a party sub on Super Bowl, and everything was ready on time and was evidently freshly made. Staff was extremely friendly and the food was great. Try the cherry pepper relish! read more

Rude employees and poor customer service. The woman taking my order was no help and did not even bother trying to get my order right.

Unlike most of the previous reviewers, I was not given a free coupon. Oh, that's okay, Mike. I get it. I'm used to the rejection. But I won't hold that against you. 'specially cuz I picture you as being sorta Pauly D-looking. MMMMMMM. The facts: I saw the staff here assembling another customer's full-sized cheese steak. This was a two-person operation because it was physically impossible for a single human being to hold the massively-long loaf of bread open while simultaneously stuffing half of a friggin' cow into it. I didn't taste the sandwich, but the customer seemed delighted as he slammed the whole thing into his system. Bully, good sir! As for me, I had a "regular" sized Italian sandwich that filled my gut to the top. And I ain't no rail-thin-gettin'-free-sandwich-coupons-'cuz-I'm-a-Burberry-toting-twink-in-Boystown sorta guy. That damn sandwich was stacked with meat. The bread was okay. Jimmy Johns' bread is the standard in this arena for me. Jersey Mike's was closer to the decent french bread you get in a grocery store. But, oh, they load that loaf up big time. read more

What a nice addition to the area. In an area where there are lots of ethnic cuisines, burgers, Mexican, Chicken Hut, etc. it's nice to have a sub place. IMO the subs here are better than Subway and Potbelly but I guess that's all personal opinion. The store seems clean and new unlike some other questionable places in the area so five stars all the way. Oh and get your sandwich Mike's way. It's awesome. read more

I am not sure what the bad reviews are all about. I go to this Jersey Mikes at least once a week and always have a great experience. Everyone is friendly and half the staff knows my sandwich by now not to mention, in my humble opinion, this is by far the best sandwich one can get in Lakeview, probably the whole city. I realize Chicago has a ton of great sandwich shops and JM is a chain, none-the-less i find myself choosing JM over all others on a weekly basis. Keep up the good work guys. read more

It's time for an update for Jersey Mike's. This store has replaced Subway and Potbelly for me. The staff is friendly and courteous; the sandwiches are yummy. When JM opened back in late '12, I wondered how they would keep up with making sandwiches fresh by hand...well, they have. JM is special because every sandwich is made fresh -- unlike Subway and Potbelly where everything has been sitting out for hours on end; so yeah, it might take a little bit to make your sandwich, but it is worth it. Sometimes they might make a mistake and forget to put something on, but if that happens, they are more than gracious to fix it...sometimes even getting a new sandwich. ...and they survived their first Pride Parade of 2013. Big shout out to you all! read more

Natives of mid Michigan will be thrilled to have a taste of Jersey Mike's. I'm not sure if there's a connection between Jersey Mike's and the Lansing area "Jersey Giant's", but the two businesses operate quite similarly: Fresh bread, big old meat slicer, and simple ingredients. I'm not prone to hyperbole, but Jersey Giant's is my favorite sub anywhere; and to my palette, Mike's is a darn near replica. Thumbs way up. read more

Its only fair that I update my previous reveiw because I have continued my patronage to this location and have had wonderful experiences. The manager is terrific and most of the employees know me by name.. Now if i order from grub hub, my order is ready to go immediately upon arrival without any wait time. The menu has all the trimmings that they did not have at this location when it first opened, and the customer service is phenomenal. Its as if the owner actually read the reviews and took heed, making this place even more appealing to patrons.. Love all the subs, but if you don't order ahead of time then you are liable to wait a while for your sandwich, as this location gets busy rather quickly and the process of cutting the fresh meat can be time consuming when the place is packed. read more

Best sub shop and friendly service! They freshly slice the meats and cheeses when you order. We used to go to the one in Solana Beach weekly when we lived in California and this was our first visit to the one here in Chicago. Although it's been almost a year and a half since our last Jersey Mike's visit, it's everything we remember. Love the number 5 on wheat, Mike's way! read more

I was just recently at Jersey Mike's that just open up in Boonton. I got a ham and swiss for $7.45. Everything was fresh but it's now an hour and a half later after I've eaten the whole entire sandwich and I am hungry again. 3 half pieces of Swiss cheese and 5 slices of ham, at least I think it was five does not a good sandwich make you need to pile on the cheese and m e a t more. Sorry but I will not be coming back read more

I've eaten at Jersey Mike's all over the East coast. I have had crappy service at many but had a hankering for a deli sammy, so popped into the local shop. Nicest guy in the world took my order and made my sandwich, yesterday. He was hilarious!! Guy who rang me up, not the greatest personality. I'd have given the location 5 stars if it was just for the tall black guy/ sandwich engineer. My food was excellent. If I see my smiling friend, I may purposely go in for food. If not, I will probably avoid it. read more

The food is fine, but not worth the wait. They are really SLOW. What is especially frustrating is when I'm in line, place my order, and a guy who walks in and is two people behind, places his order, and magically gets his sammie first. Which was hot and mine was cold! How the frick does that happen??? read more

Amazing Subs, that's a given. Can't even glance at Subway or Jimmy John's ever again after having eaten here. 5 Stars however, due to customer service. After ordering delivery, and receiving the wrong sandwich, I called, they apologized and were happy to fix my order. Nick was the guy that helped me out on the phone and did everything to make sure I got the right sandwich. Good food is common, great customer service these days isn't. Good to know it still exists! Thanks Guys! read more

This is a chain, but it's a solid one, and a welcome replacement to the mediocre greasy spoon that previously occupied this site. Their claim to fame is their submarine sandwiches with sliced-to-order deli meats and cheeses, which adds bonus points to freshness but means that they can't touch the speedy preparation of Jimmy John's (and this can start to show when the place is busy). Staff are generally friendly, particularly the gentleman who is the apparent owner, and the interior is bright and clean. All in all, I'm happy to have Mike's as our new neighbor. read more

1st time we went here, we thought we would be regular customers as we were very pleased with our subs. WHAT A DIFFERENCE ANOTHER VISIT MAKES. The sub was slimmer than Gumby. The girl at the counter was disinterested and indifferent. She was quite frankly, rude. My wife and I both love rare roast beef. The girl I am referring to said the beef was quite rare. Brownish gray is not very rare 1st time...GREAT. This time, BRUTAL. Hope the girl gets reprimanded or fired. I sure would. read more

(Review about this location only.) So disappointed. I have always loved Jersey Mikes since I lived in Arizona and was stoked to find one here! They not only make the best sandwich but they provide the best experience. One thing I love about Jersey Mikes is you always feel like they are making you lunch exactly how they'd make it for themselves. Just perfect and delicious and always SO friendly and welcoming. Well not this location. They were unfriendly for starters. Then they carelessly cut the bread so it was paper thin on bottom and huge on top, then put about three times the amount of oil than the normal "Mikes Way", giving me a dirty look when I said "oh that's plenty". The bread was gummy and mushy by the time I got it home and I couldn't eat most of it. Waste of 15 bucks. Definitely not the awesome Jersey Mikes I'm used to! read more

It's a glorified subway, with Jimmy John prices. Won't be back. Our meal cost $17 and was not worth more than $10.

Sketchy experience with customer service at this location. Seemed like the person that was making my sand which was judging customer and making the orders accordingly. An order is an order. Also, not good customer service when offering other ingredients. Just a strange experience. read more

The sandwiches are great and the service is great. I recommend the provolone and turkey. The mood is so casual but the sandwiches are soo delicious. read more

I'm not big on sub sandwiches but these are the best! Makes Subway look like a gas station deli! read more

Jersey Mike's Subs - Sandwiches Near Me - Chicago, Illinois

I would give this 0 stars if possible. I ordered take out/delivery tonight, and found a toenail in my sandwich. Absolutely disgusting. Be careful.....God only knows what else is going into our food. Called the store to inform them what I found. They said it must have come from Uber eats; are you kidding me? Wait until Uber eats hears about this. These people are extremely rude, unprofessional, and don't know how to spell "customer service". With this many negative reviews and awful stories, JM would be embarrassed to have this store part of its company. read more

Great subs with fresh toppings but I gotta leave you with fair warning about price/size. "Reg" size Jersey Mikes ='s a generous 6" at Subway "Giant" size Jersey Mikes ='s a footlong at Subway You WILL spend 2X the Subway price but NOT neccessarily get the extra "bang for your buck" that you expect. My suggestion for a good sub value in Chicago is Mr. Submarine.Trust me sub fans. (The "Large" is truely LARGE there.) And for you "foodie" type reviewers....once you get past 30 and your taste buds mature, and you shall realize that a great sub is #1) tasty and #2) HUGE. That's all there really is in sub-world. read more

I would avoid going to this location. Costumer service is non-existent, poor accuracy of the order, and no communication. Received nothing but attitude when trying to order. I love eating at Jersey mike's but will not return to this location. read more

Customer Service: not totally up to par. Staff could not multi task, greet customers and prepare food. (bummer) I was greeted sort of aggressively and rushed to give her a number to start slicing the meat. Preparing my food: food station was overly messy and confusing. They had too many sandwiches to make and not organized about doing it. It was like 12 sandwiches, different sizes in the making. The cashier stopping to prepare food, the meat slicer stopping to mayo sandwiches and the person making sandwiches got on the register. I was looking at them like why don't they stay stationed until the last rush order is done. In the end orders got mixed up & incorrect and people standing on the side of the soda machine waiting for cups. I was disappointed! Quality: jersey mikes is always better than cheap subway but this location needs retraining. Parking: metered (or risk a ticket) busy East Lakeview neighborhood with plenty entertainment walking past the window if ya eat in. read more

If I could give them zero stars I would. I personally think that my sandwich was terrible. I ordered the turkey sandwich, one would think that you can't mess up that. But that wasn't the case it lacked something and I wouldn't recommend it. read more

There's a ton of tough competition on this stretch of Broadway, but sometimes what you really want is a quick, fresh, sub, and Jersey Mike's can do that. The core product is perfectly solid, and the service is efficient. To the extent I have complaints, they're more in the category of user error -- there are just SO MANY CHOICES. Hot sub? (Cheesesteak? Chicken cheesesteak? Buffalo chicken thing? Meatball? Ack!) Or cold sub? Hot subs are more satisfying, but cold subs have better toppings . . . . Ack! It's not really Jersey Mike's fault, but it's something I don't handle well when I'm hungry at lunchtime, which is one of the reasons I regularly malfunction in the open cafeteria near my office. read more

Ordered through UberEats. The receipt on the bag was correct, but what was in the bag was completely wrong. We ordered 2 sandwiches and 2 bags of chips. We received 3 sodas, 2 bags of chips and one sandwich. I assume we just got someone else's order on a worker's error. Never got to try the food so can't speak much on that. We also tried calling to fix the issue, but received no answer. Sorry to the people who got our order as well. read more

Awful customer service. My husband and I planned to meet at Jersey Mike's for lunch on Sunday the 28th of December. I arrived first needing to use the restroom. The lady working there didn't let me use the restroom until I ordered my food. The ladies restroom was out of service and needed a code to use the men's restroom. I didn't even know what I wanted to order but had to order an Italian sandwich in order to use the restroom. I think that's awful customer service for the customers that come to have lunch at your location. Definitely not going to have lunch at this location again. read more

Terrible picking up online orders. Right next to where they build the sandwiches. Need an ID to pick up your order because they cant lose a couple sandwiches a day. Kind of detracts from the no contact pick-up. I'll drive to a different location. Says a lot about the ownership and management. read more

Customer-Friendly, fresh ingredients including bread. My sandwich was made with love. A bit pricey but get what you pay for.

Don't really get people's fascination with this place. Just not real impressive sub sandwiches. I would equate it to a Subway, heck, Subway is probably better. Certainly not nearly as good as Jimmy John's. Not bad, just mediocre. A little pricey for what you get, too. read more

Called to switch a sandwich order not long after ordering on uber eats because my boyfriend ordered me the wrong one and was told "it's already made" keep that to yourself and offer to switch the order to the sandwich I fricken want it didn't even leave the shop yet douche. 1 star for that guys poor customer service. Now I'm NOT going to enjoy my dinner read more

I have mad respect for these guys' and their franchise's approach to being gluten sensitive and knowledgeable. Every time I request a gluten free sub, the guys change gloves, wipe down the machine, and show by their actions that they know about the gluten allergy. Oh, and the subs have any other chain beat by a mile. Cheers. read more