Just visited this place for the first time last week. I had never tried Jersey Mike's subs, but saw that they opened a new location and decided to grab some dinner after work. The location is pretty clean, as they just opened. I walked in and there was a line of about 4 people, the service went rather quickly. I didn't have to wait too long. I contemplated between a hot and cold sub for a bit before finally deciding on the Turkey and provolone sandwich on rosemary bread. The only part I didn't like is that if you get a sandwich a particular way( forgot the style) they drench it in oil. Not a fan. Overall the sandwich was good and service was fast. They also have these little mini chocolate chip cookies by the register, omg to die for! Will def be back to try a hot sub next time! read more

Best sandwiches I've had from Gilroy, and the best Jersey Mike's location I've eaten at yet!

Did Door-Dash today and for the first time I got a call from a restaurant to confirm if something was right or wrong! I really appreciate that your employees took time to call and confirm also your food is great! Sorry I didn't catch their name but it was today (12/3) at 250 and very nice :) read more

Love Jersey Mike's but disappointed with this location ordered for pick up because I was in a hurry on Sunday 5/5 came at the pick up time 10:41am and workers were standing around and never even started my order. All they said was will get that started didn't even apologize. Also when I got there it was empty so it wasn't busy I was the only guest there. I ordered 3 subs 1 was done correctly and the other 2 were not. As I said I was on time schedule it was a real inconvenience. read more

This was my second time here and the first experience had me even hesitant to even try it a second time. But I was willing to give them a chance. My first experience was on a Saturday evening and we waited 45 minutes for 4 sandwiches. The ordering process is completely ridiculous and disorganized! Besides the fact that all the employees look disinterested to be there and lazy, the subs are just "okay". My second visit today solidified my stand on not coming here again. The service was still discombobulated and to top it off the cashier was handling rubber floor mats, which had been on the floor, and then did NOT wash his hands and proceeded to hand me fountain drink cups! Gross!!! Did they not teach them about hand hygiene upon hiring these kids!? He proceeded to handle mats in between customers and then when he did "wash" his hands, he simply rinsed them with water in a sink and then wiped his hands on his pants!!! Don't go here it is pathetic! read more

This is my best experience of Jersey Mike's ever. The tomato in the veggie sandwich tastes just right! Will come again!

I had an issue but it was resolved with the best customer service and i want to thank the owner for that. I'm giving this place a 5 star because the food here is amazing !! And i recommend it to anyone that is looking for something satisfying to there taste buds! read more

Just stopped in again, after a day at work, and had a excellent #8 Cold Sub, made by my personal chef, Amairani. I'm also with my buddy Derek and he is chowing down a Mikes way #5 Cold Sub, Go Patriots, better yet make sure you ask for Amairani to make you Jersey Mike's Sub.... read more

Best Jersey Mike's we've had! The staff was super friendly, quick, and the shop was extremely clean. Subs and wraps were delish!

Four employees and only one making sandwiches. Very slow service. Tired of waiting so we left across the shopping center to Panera. First time here and extremely disapointed read more

We stopped by because it's a new business in town and my whole family and I were thoroughly impressed. The quality of the meat, vegetables, and cheese was far superior to other sandwich shops. A few nights later we returned with friends and the experience was the same. So far our family has stuck with the hot cheesesteak sandwiches but I look forward also to trying a cold sub with the red wine vinegar, olive oil, and special herbs. I see a few other posts about long waits and we did have probably a 5-10 minute wait but the sandwiches are worth the wait. You can watch them cut the meat and cheese and then grill it with everything else that goes into your sandwich. I'm sure that over time the employees there will improve with their speed but everyone was friendly and again, the sandwiches are top notch. I highly recommend this restaurant. read more

I just had my first Big Kahuna from Jersey Mike's Gilroy and it did not even come close to the quality of the same Big Kahuna from the Jersey Mike's in San Jose off Brokaw. Maybe Gilroy store can learn from Brokaw store. read more

I got a number 99, which is the best sandwich ever! The store was freshly opened and very busy, but they still managed to get the sandwich just right! Very good experience! Will definitely stop by again whenever driving through the area... read more

Excellent customer service, food, friendly and welcoming environment. Highly recommend to anyone who loves sandwiches that are gourmet as well as fast, efficient, and delicious. read more

We really really wanted to like this place. If for no other reason because they offer gluten free sandwiches which many establishments do not. Unfortunately we are now having our second bad experience in a row. The first time we ordered ahead and paid for a gluten free sandwich only to get it home, our son to take a few bites and discover the hard way the sandwich was not gluten free. Upon further review it was the same bread I got on my regular sandwich. This was disappointing, but hey, maybe it was just an honest mistake. This evening, we once again ordered ahead and were given a time of 6:53pm to pickup. We arrived at 7:00pm and upon looking over our order we were missing the wrap we ordered. When all was said and done we didn't leave the place until 7:12. A good 20min after our given time. My wife explained this to the staff and got a deer in the headlights/I don't care look. At this point, I think we will have to stick to other options in the area. The service and quality leave a lot to be desired. read more

honestly super good and this isnt their fault but like it is because they chose the soda but the stubborn root beer taste like someone dumped cough syrup in it and i thought i got drugged when i took thw first sip and made my entire family try it so like if it was a drug they we were in it together but update no one died or got drugged and the food was great just dont get the stubborn root beer because i even asked friends if they tried it to make sure i didnt like get drugged and they agreed so. dont get the stubborn root beer. read more

I am not one for leaving reviews, but after what Laurie did to take care of my order, I just had to leave a review. My boss had me place the order for her over the telephone for pickup on Aug 8th. After she picked the order up. I got super busy and did not have a chance to take a break for till 3-4 hours later. As soon as I opened the wrapping up I knew it was not quite what I had ordered. I have ordered the number 9 a number of times and it is my to go to choice. This time wrong bread and a couple of items missing. Since Laurie was so very helpful when I had placed the order, I thought she might want to know about the mistake. When I called she remembered me and she took care of replacing my order right away. What service! Since I work right around the corner from Jersey Mike's at Pacheco Pass Self Storage, we will be going back. The Rosemary Parm is the best bread I have had on a sandwich and Mike's way is the best. read more