Food is delicious, service is EXCEPTIONAL, and I am thrilled that I'm back to eating Jersey Mike's after avoiding them due to consistently poor customer service! This store has the NICEST staff, every time I go. As a vegetarian, I ask to have them clean the slicer and every single employee here is HAPPY to do that! They make my sandwich perfectly every time and make me feel like I'm normal (not a pain in the neck!) the restaurant is tidy (even the restroom) and I can't recommend it enough! read more

Do not go here. We waited in line for 20 minutes and another ten minutes to have our sandwich made. Took the gift card. Ran our gift card over and over again. No apology. Didn't care. Just that their wifi is down. Yet, we can pay with a credit card. That system is not down. Hmmm... No sign on the door stating no WiFi and can't accepted gift cards so they misrepresented themselves. We drove there and did our due diligence. Called and talked to Riley the General Manager. She does not care! No apology. No customer service. Indifferent. Horrible. There are ways to handle things. Not handled properly. Will contact the corporate office. read more

The food is always on point but the customer service is a roll of the dice. I prefer mature people to handle my food in my face. But, I the cashier doing too much. I told her she could go ahead and finish with the customer before me but she wanted to check me out simultaneously. I handed her cash she got an attitude because the register she offered to take me on didn't handle cash. She then had an attitude. I left a $2 tip and poor thing couldn't say thank you. I said have a nice day and her reply sarcasm. I pointed out I left a $2 tip and she could not say thank you! Another reason to stop spending $15 bucks in QSR, food and attitude never hit a 1000. read more

Order placed online 30 min prior to arrive had to wait 15 additional minutes and my order was still not completed. Multiple walk ins were done and left and my order was still not completed. I relayed that I had just left the hospital from delivering my baby and I was unable to stand any longer and requested a refund and was told to continue waiting because the refund would take the same amount of time. I was refunded and will never be returning. No point of order ahead. One star is far too many. read more

Had a #13 mikes way with extra mayonnaise so fresh so delicious. Great customer service. Very clean facility. Ate outside. Very nice weather read more

I usually wait for a while to write my reviews, but I had to write this one ASAP! I decided I wanted Jersey Mike's. So I came to this location in Highland ca. I ordered on my Jersey Mike's app. Simple and convenient. Came to pick up. I've never been to this location. I usually go to the one by In N.out in Rialto, CA. Upon entering, i was greeted by a very friendly young lady. She was preparing our sub sammy's. Everything was super clean and well maintained. I then got to chatting with all the ladies working, and they were so freaking sweet and super welcoming. I absolutely love the vibe they got going on @ this location. It's definitely my favorite Jersey Mike's location now! Sub Sammy's were made with love, and they were delicious. I definitely recommend trying this location. I know i will be back for sure! read more

The buffalo chicken hot sandwich is the most disappointing, disgusting sandwich I've ever had. I wouldn't even feed it to my dogs. read more

Jersey Mike's Subs - Gross taste like wet dog smell, maybe they aren't cleaning well but absolutely disgusting - Fast Food Near Me - Highland, California

Still trash I placed an order for DoorDash and I asked them if they could put the juices on the side. I got no juices on the sandwich or on the side. They aren't good at directions never coming back to eat here again they suck. I would drive the extra miles and go to the one in Rialto read more

We have been going to Jersey Mikes on Green Spot since they opened. We have never had bad service or food We went there to pick up subs for our dinner. Brook waited on us. She had a big smile and gave us great service! Jim and Wanda read more

My work likes to use this place for food for meetings. There are so few vegetable options for sandwiches at Jersey Mike's in general, and every time I have placed an order for something special (no cheese or onion, or add something like avocado or jalapeños to the lettuce, tomato and bell pepper that are their usual veg), they just don't do it. If you have food allergies or strong dislikes for certain items, don't eat from here unless you can watch them make it. read more

Fresh, healthy and delicious sandwiches!!! The staff is always very welcoming and friendly! I'm very happy with this location in my neighborhood and so convenient!!! read more

Just placed my order as I am a repeat customer. I love their tuna Subs! Get it Mike's way with mayo and mustard and a slather of that cherry pepper relish. It beats any of the other subs I've tried. I was checking out why they had so many one-star reviews and it's not even complaints regarding the food. These are the best subs around in my opinion. And they did goof my order once but they took care of it to my satisfaction. Five stars it's a sandwich place. I'll keep coming back! read more

The food is always fresh! The service is impeccable & timely. The ambiance is fun & light & easygoing & welcoming. The managers know me by name, and I know their names as well. They are the BEST Jersey Mike's in the entire Inland Empire, hands down!!! read more

Jersey Mike's Subs - Jersey Mike's giant turkey sandwich on wheat & chips. - Fast Food Near Me - Highland, California

I'm not even kidding, this location has some of the nicest people working there. This is the 3rd time I've been and every single time I'm greeted with a smile, hello & overall great customer service! That is hard to come by nowadays. Sandwiches are always delicious but I specifically come to this location which is farther away from my house just because of how they treat customers. read more

Food was standard Jersey Mikes and pretty good. What bothered me were the employees using the handicapped parking spot in front of the restaurant to load a vehicle with tables and chairs from the restaurant. When I confronted them and told them to move, they said NO. I called the sheriff and I hope they paid them a visit. read more

Jersey Mike's Subs - Just hanging around in the disabled parking! - Fast Food Near Me - Highland, California

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Great sandwich, great customer service! They always are friendly and get the order correct every time. read more

I actually frequent this place and up until today no real issues other than having to wait longer than promised....But, today was NO BUENO!! I placed an order online (as I usually do) and my wife went to pick it up. It was ready on time (Yay, 5 stars), but when she got home 2 of the 3 sandwiches were wrong (Boo, minus 4 stars). Missing Mayo, pickles and avocado, and when we tried to call the number said it was not accepting calls (not sure why that was happening, tried 3 times - no worky) We drove back to the store and I explained what happened to the guy working in front, he apologized and said they would remake them (ok, plus 1 star). I showed them the sandwiches in the bag and he said we could keep them. (I thought, that was nice, and maybe that was how they tried to recover the situation...plus another star). If you are doing the math back to 3 stars. A couple minutes later the manager told him to get the sandwiches back from us......okay, that is fine, but are you gonna try and give me my same sandwiches? At this point fresh is my expectation. The manager came out and said they need to take the sandwiches back. She did not apologize for the error or anything, and when we said we tried to call but the number would not go through, her only answer was "no, it works, I've been taking orders". Hmm, okay, I guess I was lying. (minus 2 stars). It was pretty hot outside, she could have offered maybe a free soda while we wait for our food--again?? You know, because of your mistake??? Anyhow, just be cautious and double check your order, the place was not that busy and my wife said they were a bit distracted in the back. The guy in the front apologized again before we left, he has the right idea on service.....Please train your managers on how to recover a bad service situation, at the very least, apologize. read more

This was our first visit here in over six months. We had a gift card and came in before the lunch rush. I am gluten free and the employees must use clean equipment for my sub. I ordered a favorite of mine the #13 Italian. It has pepperoni, salami, ham, cappacilo, prosciuttini and provolone. My son had the #9. It had roast beef and provolone. We both had tomato and lettuce on our subs. I am glad this location has its act together. I recommend coming here. read more

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This is for the staff that was working today 6/30/24 you did your best given the amount of chaos I just witnessed. Around 11:45 - 12pm this poor staff had to contend with very inconsiderate sports team parents that decided to put in multiple orders overwhelming the POS system as well as the staff. It had to have been around 45 sandwiches coming in at once with every possible modification you can think of. They forgot something in my order but I was able to keep my patience knowing it wasn't them. A nice young man made my missing sandwich & made sure I knew they didn't forget I was waiting. To the rude parents next time plan ahead and cater for your sports team, that was really rude & self centered of you to do that during the lunch rush to them and everyone else waiting, planning ahead is apart of parenting. read more

I eat here a couple times a week and it's always great food and the service is excellent. I'm a picky eater and they make my sandwich every time perfect to my taste. I would highly recommend them. read more

Absolutely the worst Jersey Mikes around!!! I ordered online and picked up my sandwich. I guess if you're not watching them make it, they can skip the quality control. $16 for a cheese/veggie sandwich. You'd think they would be generous with the lettuce tomatoes and onions. Nope! Soggy wet flat mess!!! Not my first bad experience here. The last sandwich I ordered, the bread was super hard and stale. I incorrectly assumed then that the poor quality was an oversight when in fact it appears to be the norm. read more

Jersey Mike's Subs - #14 The Veggie - Fast Food Near Me - Highland, California

Todays visit was amazing. The employees this afternoon were so friendly. The food was fresh and prepared quickly.

This jersey mikes is always the worst customer service. We walk in and no hello. They are not responsive and act annoyed. In 4 years I've maybe had one good experience. I've had about enough. Seriously. I'll wait forever if you are at least kind. Today I came in and waited 5 minutes for them to finish their Togo orders and no one else was in the store and they were annoyed we step up to see if that would help them notice us. It's clean. And food is always good. read more

Team here is great! Always takes care of my special requests. -Mike read more

I visited this store yesterday evening 7/27/2023 @ approximately 5:30pm. I was very disappointed with the customer service I received. The employees acting like robots; unfriendly & rude. While the guy was making my giant sub sandwich, I asked for fresh lettuce, because the lettuce at the bottom of the pan looked wilted and old and was not fresh! He stopped and looked @ me and said nothing. I asked him again for fresh lettuce. I don't want that old wilted lettuce. He then looked @ the girl next to him to his right, who was slicing the meat. She ignored it. Pretending she didn't hear. Now, i am thinking she is the supervisor. I then repeated myself to her. She responded "umm, if I do that, this whole line has to wait". Which was about 4 people. I said "well, you are going to have to do it anyway". Both employees ignored my request and kept working. They literally didn't care. He did not even put ANY lettuce on my sub sandwich, by the way, NONE! As I was paying for this, the other guy @ the register said "sorry for the inconvenience". Inconvenience? This isn't about inconvenience. This is about customer service. Jersey Mikes is very expensive and i would like my sub sandwich made to my liking, which it was NOT. I won't be going back there! Nope I should or just walked out and not payed for something o wasn't happy with. They all need to be trained on customer service! read more

I am giving 1 stars because sandwiches are fantastic and the 2nd star for the young lady that saved the day. here is what happened my granddaughter and I walked in a young lady said Hi I responded hi how are you and proceeded to give the order another guest walked in the girl turned away saying nothing and said oh you have an online order and proceeded to help her smh. Another very nice girl said sorry let me get someone to help you I was in shock by the rudeness of the other girl. This is not the 1st time they have been rude so this will be the last time we visit we will visit this location. read more

This team was so lovely! They greeted us with bright welcoming smiles. Thank you Riley, Fran, Valerie, Saira, and Lahela! We definitely will be back! read more

Jersey Mike's Subs - Perfection! Team work! Women power! - Fast Food Near Me - Highland, California

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The food tasted absolutely amazing and the people there were great to talk to and very engaging in conversation. Seems like a great place to work! read more

Highland Jersey Mike's Subs is the best Jersey Mike's Subs I have ever been to! Their consistency on remembering my order and the friendly smiles just adds to their fast and great service! They have never messed up my order and have always completed it with love! Fran is also the bestt! :) -Collin read more

This is a regular spot for me! I love the workers there everyone is always so nice when I go in! I come here often enough that I have a regular order and Desiree always greets me with a smile! She knows it's me she has my order ready to go even if I come in s few minutes early. Amazing service! read more

This is the BEST Jersey Mikes!! Best staff and the best sandwiches! Always delicious!

How is a sandwich shop not going to have any Mayonnaise?Any good manager would have went to a local grocery store,Costco or Sam's club and got a couple jugs of mayonnaise till they received their supplies.They want 100% of the money but didn't give me 100% of my sandwich read more

Nice to have a jersey closer to home for when we get that sub craving . Next door to the la fitness It even had a nice view i'f the mountains i'f you want to sit and eat in. read more

Jersey Mike's Subs - Jersey mikes redlands - Fast Food Near Me - Highland, California

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Not only were the two girls working very rude but they kept trying to give us the wrong order. Then we get home and the sandwich's look like they were thrown together carelessly and I found a hair inside of my chicken sandwich. We've been here before and have never had any issues. read more

Jersey Mike's Subs - Fast Food Near Me - Highland, California

Still good! The best thing about this location is the staff. They are always upbeat and friendly. They are also efficient and knowledgeable about the product. We were there earlier, today, and the soda machine wasn't working. Although they had to inform every customer, they were very kind and sympathetic. We go there just because it's always a good experience. read more

Horrible customer service and the girls their are very rude and disrespecrful to everyone who comes in along with their fellow empolyees. They have a very unprofessional environment. I went in to get a sandwich and riley spit in my food after she got mad with what I was asking for. The manager Angelo was very unhelpful and rude as well. read more

Great service with friendly staff and reasonable prices on their sandwich subs!! Good location

ATTENTION CUSTOMERS - Please make sure you are paying close attention to your sandwich/es they are being made. I got home to find my giant #7 with no lettuce at all after asking for it Mike's Way. The manager proceeds to tell me it's my responsibility to watch them to insure it's being made right. Wow I now I'm quality control for Jersey Mikes lol....Well, I was watching them but I was watching them make my tuna sandwich and the new girl who didn't know how to wrap it. I get it, covid, turnover, training etc... but where is the responsibility of the manager that is managing. 10% off for a bunk giant sandwich. It's not the $$ it's the principal and this one just doesn't understand what good service looks like. My first bad experience at Jersey read more

My fav jersey mikes that happens to also be the closest to my house. I've been to other ones but this location is always the cleanest store i've seen. Food quality is always top tier. I love being greeted right when i get in. Very friendly and great customer service. There's this worker named riley that works here that not only gives great customer service but also put a extra effort by making a small conversation with me while making my sub. read more

I'm a regular at this jersey mikes and I was in there not to long ago and there was this crazy lady claiming that one of the employees took their hair down in front of the meat but she was no where near the meat. She was on the opposite side by the Pepsi machine and you can literally see it in her review, no where near the meat(which is behind the covered glass) . That lady acted like an idiot, the employees handle her correctly. I hope she reads this too , to see how much she acted like a damn fool!! Get a life ! read more