If I could give zero stars I would The service here was HORRIBLE!!! My husband and I got 2 giant club subs and although we have been LOYAL customers of Jersey Mike's I will never return to this location again. Unclean staff practices. Staff taking money with gloves on and using those same gloves to dress and wrap sandwiches. I have been to multiple Jersey Mike's however THIS WAS THE WORSE!!! The staff very unprofessional and customer service etiquette was not present. read more

My husband and I really enjoy their sandwiches. It looks like they have an all new staff. It is about time, because the previous crew were horrible. They also finally replaced their filthy, moldy soda machine. My go to sandwich is the club sub; have them put the vinegar directly on the bread yummmmm. My husband loves the buffalo cheesesteak. read more

Order in person so you can see them make your sub correctly. Online order is usually wrong compared to what is printed on the ticket. Its frustrating. Today they added mustard for no reason. read more

Jersey Mike's has really gone downhill. Their subs still taste good -- closest to New Jersey I could find -- but they have gotten worse in the last year or so. You have to pay extra (about $3) for 'extra' meat that used to be standard. And they are outrageously expensive! With GrubHub fees and tip, I paid $51 for a giant #13 with 'extra meat' and a regular #7 with bacon. The #7 was especially bad. It had very little turkey, cheese and bacon (two paltry slices of each) but was filled to overflowing with lettuce. My wife was extremely disappointed and so was I. I am sad to see this deterioration in quality and escalation in price. read more

I was with a friend who got out of pocket because I wanted my own sub (12 inches) and didn't wanted to share a foot long.....i guess he forgot I drove us both to this location because I was giving him a ride home....nevertheless once we arrived he started talking to me side ways like I was a BROKE B*.....so shut the whole conversation down...told him to get TF ...out of my car so I can buy myself what I wanted......okkkk .....my experience at this location... The good thing was NO ONE was in line ...& I was greeted by the DISTRICT MANAGER.....& HIS STAFF....tbh...i was shocked he was working harder than his co workers....he asked me how my day was going and I explained what I wrote earlier....my order was 15 plus I paid 25 and left the change.IT WAS THE BEST EXPERIENCE EVER...SO FOR NOW ON .....I WILL TRAVEL FROM D.C TO LAUREL TO GET MY FIX ......IT WAS THE BEST EXPERIENCE EVER...P.S. I LOVE JERSEY MIKE ...LAUREL LOCATION read more

Stopped in from out of town today. The place was packed! Kyle was AMAZING!! He took excellent care of us from start to finish. This man deserves a raise! We'll be back simply due to his great customer service :) Happy Holidays! read more

Food and service is pretty good, but please clean your soda machine once in a while. The ice dispenser nozzle is covered in black mold. This is not only nasty, it could and probably has made someone very sick. A restaurant can have the best food and service around, but if it's not clean I certainly won't go back. It doesn't take a lot of effort to clean properly. read more

Placed an order online for quick service! Arrived at the Laurel location and my order was available for pickup with no wait time. Perfect online feature for those in a rush w/ no desire to wait. The sub was still fresh and perfect! The ladies working at the time were attentive and kind. read more

I was uninterested in answering. I will say that my food was good. I just won't ever patronize this location anymore. Im sure my few little dollars won't be missed. read more

I have been going to this Jersey Mike's for a year now and honestly have loved it. Great service, always delicious food...until last weekend. I had posted a review on Monday, but it either didn't go through or got removed. Last weekend we ordered the Italian sub and the grilled chicken Cesar wrap. When we got home, the bread on the sub was hard as rock, and stale. It had to be thrown out. I was so hungry that I dove right into eating the wrap and realized it seemed "off". I took another bite or two and couldn't finish the rest. It smelled and tasted rotten and I don't know how I managed even a few bites of it. I ended up getting food poisoning from it and was quite sick. I don't know what was bad on the wrap - whether it was the chicken, lettuce, or dressing, but I'd hate to think how bad it would have been if I'd eaten the entire thing. Very disappointed and upset about that order. Even though it was the first time we've had an issue there, I will not be going back. Food poisoning is definitely enough to keep me away. read more

No introduction need to be said this place has good food and good service So if you want a sub give Jersey Mike's a try

Came here after work around 4:00 and the staff was awesome! They were quick and extremely welcoming, not usual in a chain restaurant. Will be coming back to this location because of the staff. read more

Luv me some Jersey Mike's. I guess this location has been here around 3 years. I didn't know. I just found out about three weeks ago and have already been six times. The first time I ordered (and ate) two subs, I was that excited. (Used to eat at another location in another city and it had been a while.) With the help of the ICC I am able to pop over to this outer Laurel location with relative ease. Thank goodness! I recommend the steak sub. So reeeally good. And not that Philly style I don't like, with the chopped up meat (bleh). This is just slices of steak with peppers and onions. And the peppers they use are sweet reds, not bitter greens, so all the better. They also make their own roast beef, which is delicious. And their own bread. This is one of the few places I will order a sub on white and not feel guilty about it. Beware though: When they say "Mike's way" they mean drenched in oil and vinegar so your sub will be WET. If you don't like or want that let them know. This is definitely the best chain sub place and the best sub place overall in the DMV. I'm sure in Jersey it's "just another sub joint" but we ain't in Jersey (small mercies). read more

We just recently discovered this amazing establishment. I am not even stretching the truth when I say this is one of the BEST Italian cold cut subs I have ever had. I am a cold cut enthusiast so... It's not even the food that keeps me coming back (well a little bit the food), but the people that work here! They are always in a good mood, always ask you how you are doing. I've seen a lot of reviews about how the sub gets soggy if you get it Mikes Way-- listen, all you have to do is ask for LIGHT DRIZZLE. I personally tell them to load it up and my sub is never soggy. I guess I just get lucky. All in all-- amazing food, great customer service. Get the #13 Mikes Way and thank me later. read more

My friend was treating me to lunch, and since I am a fan of subs and sandwiches I was looking forward to it. This was my first visit to JMs. BAD BREAD. I mean bread that tastes like nothing--a sponge, it was hard and just not worth putting anything in it. Their bread should be outlawed. Italian meats were SUPER salty and the only thing that was a huge sign that they were not the best quality. So my experience for lunch (which by the way I could not eat but 3 bites and decided to give the crows in the parking lot the rest of the sandwich-sorry crows.) was so disappointing. PROS Friendly staff CONS Anything deemed edible A bit pricey for the low quality read more

Inside it's a neat, tidy sub shop resembling a dine-in Subway. The staff are friendly and when I asked for their most popular sub the answer I got was, "the #13 Italian Cold Cut." Being a first timer, I had to try it and got it "Mike's Way" which is oil and vinegar with the normal toppings. That's usually what I put on my cold cuts. Paid $8 for a mini sub and a drink. Pricey, yeah? The following is why I took off two stars. First bite impressions: the bread was tough, and even though the sub was practically soaked in oil and vinegar, I still found myself reaching for my drink because it was a bit dry. The cold cut meats, although good, were overpowered by the bread. The lettuce and tomato toppings didn't taste very fresh... But I will admit that I'm a narc when it comes to fresh vegetables. What bothered me might not bother other people. Maybe I should've gotten one of their cheese steaks- probably would've complimented the bread better. Who knows if I'll be back again but until then, I can only say that I've had a better Italian cold cut at a better price. read more

Never heard of this place before trying it out today. I am not even sure if this is a chain or not. But damn, they seriously need to consider buying out the Evil Empire known as Jimmy John's. Mike's sure in hell knows how to make a sandwich and they actually give you enough meat on your sandwich to full you up!!! Something JJ's is sorely incapable of, giving the customer value for their money. I really like the vibe in this place. Mostly younger people working to get the sandwiches made asap. Decent size for dining in with two TVs for your viewing pleasure. Enough room to even accommodate the lunch crowd. I really enjoyed being able to chill here for about an half hour on my lunch break. I can see myself stopping by here a few times a month. read more

I'm gonna update this review simply because of the staff here. They've got it going on! Now, I'm not saying their food has improved. It's still good, but it will never be Philly good... for that, I'd recommend doing the 90 minute drive up to Tony Luke's. That being said, Jersey Mike's is one of the better approximations for the area. The employees, though, are impressive! I swear the guy behind the counter had eidetic memory. Customer after customer pouring in and he's there, shaving meat for sandwiches and taking orders without a mistake. And all with a smile too! So, I'm upping my rating a star, not for the food (which is still A-OK!) but for the great staff that do a heck of a job all while being friendly and on top of everything. read more

Was not going to leave a bad review but now I will. Never a response to my complaint. Ordered extra meat n cheese on my roastbeef twice at different times. I even said on my order that previous time i was shafted. After a door dash of 30$ read more

You guys have to give this place more credit than it's getting. Dr. Heathcliff Huxtable would be proud of this place - especially for a chain. Let me get right down to business and tell you why this place is good. The bread is good and fresh. Soft, not toasted or tough like chiabatta or any of that crap that has no business on a hoagie. The meats are SLICED fresh right in front of you when you order. It's not filed away in a stack of unidentifiable meats. They have the meats a real hoagie shop should have. The ones you need to spell check when you type them - that's why I'm not going to embarrass myself by trying to name drop them. Just know that it's more than just turkey, ham and bologna. If there was room for improvement, I would say for them to use iceberg lettuce instead of romaine or whatever they're using. Other than that, this place does it right. Ever since official Blimpie shops closed down in MD, it's tough to find a good chain to find a respectable hoagie sub. Sure, you may find one that's "better" or whatever.. that's all opinion anyways. For the money and quality, and the fact that this place is a chain, I give it the thumbs up. This is a place that cares how a real cold cut/Italian/hoagie submarine sandwich is supposed to be made! What would I order you ask? The #5 Super Sub - Mike's way, extra vinegar plus mayo. read more

Finally made it around to Jersey Mike's... because you know, subs are always just ok for lunch, I rarely say "WOW, that sub was great, I can't wait to have that again for lunch..." A+ for friendliness of the staff and there are lots of them working so things move fast. Got the classic cheese steak on my first try. Super fresh rolls, but the sub was pretty light on meat, as in a couple bites just toppings no meat. I'll give it another go on the cold subs. read more

I almost give this three stars ... and it's not that it isn't good ... it's that I really have experienced better. One step above Subway at best. We got the roast beef, cheesesteak and BBQ ... all normal fare ... and the service was slow as heck. Nothing to go out of your way for ... and in fact if it was in my neighborhood not sure I'd eat there that often. read more

Friendly, funny, interesting staff that most certainly cares for the customers and the quality of their food. One employee who made my friend's sandwich asked while we were eating if the sandwich (chicken parm) was made ok, which reflects the pride she took in her work. Other employees also walked around asking if they could help with anything, which is a plus, especially for a fast casual sandwich place. Food wise, the chicken bacon ranch was delicious. Comparable if not better than other sub chains read more

I don't know why this particular Mike's gets such low marks on service according to other Yelpers. Our experience here was very pleasant -- the staff was extremely nice. They asked how our New Year's was, etc. The sub was good, too. Their ham tastes so fresh, and all of their veggies are healthy looking. read more

RIPOFF!!! Jersey Mike's is rated highly in this area, so I had to check it out. The equivalent of a 6" sub was $8 (with tax). Are you kidding me? I can get a whole sub and be full for about $6 at other local sub places, but not at Jersey Mikes. I had to go find something else to eat after. The portions and taste definitely do not equal the price. read more

Easily the best subs available in Maryland. I eat at this location at least once a week for lunch and receive a great and tasty sub every time. The staff is extremely friendly and I've never had any issues with my order. The only reason I didn't give them five stars is that it often takes more than 15 minutes to get through the line during the lunch rush. I think if they had more counter space, utilized the second register and hired a few extra employees, this process could be faster. Though, you can order online and rush to the front of the line! Sadly, I never think of this until I'm already there. read more

If you want a really good sub get a number 5 and replace the ham with salami. I'm not a big fan of their ham but everything else is pretty good read more

This was my second and last visit to this location. They are always rude, as if you have disturbed them or they rush you through your order only to get it wrong. It's like that is the last place they want to be. If you don't like your job get a different one! There is a total lack of customer service and listening skills with most if not all members of this staff. They are in serious need of training in the areas of professionalism, customer service and effective communication. I have been a Jersey Mike's customer for over 10 and have been to locations up and down the east coast and I have never had an issue until I came to this location. #throwthewholestaffaway read more

I didn't get waited on no one said May I help you? I won't be going back. I've heard negative feed back but the staff fit the stereotypical feedback. The staff was slow and looking elsewhere instead of asking if "everyone had been helped.?" read more

Ordered online.. Entire order wrong. Paid for extra meat, cheese, bacon and didn't receive. All ingredients to be added in are wrong (onion, mayo, 'mikes way', lettuce) literally nothing was on this order and it is clearly printed on the receipt. Especially disappointed when I PAID extra for certain things!! Just sucks cause I love jersey mikes and is usually just fine. read more

Pretty good subs for fast food. Bread is somewhat fresh, if you get there too early they use yesterday's old stuff. Regardless I have ordered several types & sizes of subs & they are all good. The steak & cheeses are not as good as you would think though. Stick with the cold subs if you are picky about cheesesteaks. read more

Jersey Mike's Subs - Italian classic sub-mini - Delis Near Me - Laurel, Maryland

See all

I am giving 2 stars not because of the food, it was great. Two of your (Hispanic) employees were very rude to me and another customer over the soda machine not working. If a customer informs you it is not working and you said someone is fixing it, why not come back and tell the customer that it is fixed. Instead I had to ask. I tired the machine, still clear, so I said it is not working. The employee walks over and rudely states that you have to hold the button. I do not work there, so how would I have know that. After all that, the root beer still tasted nasty and NOT like root beer. Furthermore, it is very rude to carry on a conversation in Spanish in front of your non-speaking co-workers. Yup I speak Spanish. I suggest some employee/managing training. I will be calling the corporate office as well. read more

Today the new Hispanic female manager was rude and disrespectful. Role the tape for Aug 2, and you will see and hear who was disrespectful. She also gaslighted me suggesting I did not have the money to pay when all I was doing was asking about the price of gluten free bread! I would say maybe she had bad day, but what she did to me; I witnessed her disrespectful tone with a black male customer last fall. This place use to a very friendly place for regulars. I have been coming here for 8 yrs and have never see anything like this until now! Also, it's kind strange that since she has been the manager the staff has been 98% Hispanic/Latino. I have not seen many black males or white males working there since she took over. I think this should be investigated because since when did young black and white folks not want to work there? Trust the Laurel community has taken notice!!! Please explain this phenomena, and her behavior towards black regular customers. Also, the young lady was handling my question in a professional way, so the manager had no reason to say anything. read more

I took the family to this place yesterday after church originally because the last time we ate at the subway on Rt1 in beltsville...we found roaches (Uber-GROSS). So we went in thinking it would be the run-of-the-mill sandwich shop ala Quiznos.... BOY WERE WE WRONG!!! The sandwiches reminded me of the hoagies I used to get from the bodegas back home in the Bronx. They were stuffed with meat, all the proper portions of fixings you could ask for and they didn't skimp on the mayo either. The guy that made our sandwiches (Kyle) was very friendly too. After eating there I can't go back to anything lesser. Dm read more

The subs are good and kind of addicting. the prices are a little steep for what you get. They have super fresh toppings and the cold subs are much better than subway. I always feel like the staff is forced to be friendly to me, its not natural. That kind of takes away from it since they try and make you talk when sometimes all you want is your food. The hot subs are good but there isn't enough meat and its kind of slow. Also they have no water in their soda fountain so the only option is a bottle of water because they won't give you tap water unless you pay for the cup, which is the same as buying a fountain drink. read more

Ordered online. Food was ready when I arrived. Only issue was that when they gave me the food, they never looked at the receipt to make sure I had everything. I had to step to the side to check and then return to the counter to retrieve the rest of my items. Need better customer service. read more

This place has some of the best sub's I have ever tasted. #42 ( regular ) with everything, mayo, chipolte mayo, and hots. This is the chicken cheese steak, and it's the real deal. Certified... read more

I went to Jersey Mike's for the first time the other day and ordered a Jersey Mikes Philly Cheesteak which was very good considering that its in Laurel. The staff is very friendly and helpful. I love the staff it's not easy to find nice employees especially in Laurel. I went there again today and got a Turkey sandwich and my friend got the Club Supreme we inhaled it very quickly. I will definitely be coming to this restaurant more often and very happy that its right down the street from my house. Love Love Love Jersey Mike's read more

Super disappointed on my last visit. I placed a phone order about two weeks ago for myself and my coworkers. I picked up my food and when I got to the office the sandwiches were super soggy. Either there was too much dressing or the bread wasn't good. The sandwich felt apart and wasn't edible. I called and let them know and was told to come back and my next order would be on them. I did just that and placed a work lunch order, whoever attended the phone told me I wouldn't be charged for my 4 sandwiches but ended up being charged for one. I didn't feel like disputing it as the line was long. I made the mistake to not check the food and when I got to the office the order was wrong so I had to go back. I was very upset because I only get a 30 minute break and my food was wrong once again. read more

This was my first time at Jersey Mike's and it won't be my last time. The customer service in this location was SUPERB! The food was pretty awesome as well. Even though I don't live in the Laurel area anymore I'll definitely be giving Jersey Mike's in FL a try thanks to this location. read more