I'm going to start off by saying that I love the sandwiches here. However, it seems that there is little management oversight of the employees. They usually seem over staffed, but end up having employees standing around not doing much. My real complaint however is their lack of management with online orders. I've placed orders through their app and even called in an order once to this location and the orders are always either wrong or not even prepared when I arrive. I'd like to see better management as a whole here and vast improvement in the online ordering. Franchise owner or GM needs to get involved asap. read more

First off, let me say that Jersey Mike's sandwiches are great. Having said that, I want you to know that I consider customer service to be just as important as the product being sold. So, here is my review of this particular Jersey Mike's location: I ordered a Giant Sub online with extra meat and extra cheese and a wheat bun. I added a $2 tip. I ordered it ONLINE. I drove the miles to the location, my order was there and ready in the sealed bag. I took it home. I opened the bag. It was not my order...not even close. There was a regular sandwich, a larger sandwich on white bun and some chips. Naturally, I was upset. Who wouldn't be? Anyway, I had to drive all the miles back to this Jersey Mike's on Centennial Rd. I went in and, of course, asked for the manager (MGR). He came out and walked up to me at the counter, a frown on his face. MGR: What is it? Me: I drove all the way home, opened up the bag, and this is not my order, not even close. MGR: (Silence) Me: So, I guess ordering online here you're taking a gamble. MGR: (The frown is still there...no apology for the mistake) Has this happened before? Me: No. MGR: Then your logic doesn't back up your statement. Me: This order is not even close to my order. MGR: You can drop the attitude. Me: Attitude? (Ah, I see...when you drive all the way home and find out you were given the wrong order, don't you dare be upset about it...) MGR: (Frowning, he starts doing stuff on the cash register not speaking a word...I have no idea what he's doing because he is not talking to me at all. After a minute, he hands me a couple of cards, buy one sub get one free, and another for a free regular sub. He then walks away. He says NOTHING...just a frown.) I stood there watching him and could see he was making a sandwich...maybe my sandwich? Who knows...he had said nothing to me. After wrapping up the sandwich he made and putting it in a bag, he came back to me and handed it to me. Me: What is it? MGR: (Frowning) Your order. Me: How do I know that? MGR: (Frowning) It's your order. So, I pulled the sandwich out and unwrapped it. Me: That's a wheat bun? MGR: Yes. Me: (Looking at the sandwich...it looks like it's okay). You sure? MGR: Attitude. Me: You're the one with an attitude. What's your name? MGR: I don't have to tell you my name. At this point, he was really upsetting me, so I took the wrong order out of its bag and I put the right sandwich in the bag and I left. So, here is my review: they make good sandwiches, but that manager did not even remotely come close to apologizing for the mistake, but instead attacked me for having an "attitude". He was not wearing a name tag and he refused to tell me his name. He has black, curly hair. All I can say is that if this is how the owner teaches his managers to treat customers, then I cannot in good conscience give them anything above one star. Like I said: I believe customer service is just as important as the productwell, their sandwiches are good. Their customer service is horrible. And that manager? Man, if I owned a sub shop and I found out the manager was acting like that toward a customer who had been wronged, I wouldn't keep him around another day. Will I buy another sandwich there? Possibly, because they do make good sandwiches, but I guarantee I will never order online from them again, because they might screw up the order and then without apologizing for their mistake, they will criticize you for having an "attitude". A simply apology would have made all the difference, but apparently apologizing to a customer for their mistake is not in their DNA. read more

Came in to order the new "mikes hot Italian" and asked the manager, "will the sandwich somewhat resemble the photo ( see picture ). She said "absolutely! I make a very pretty sandwich." You be the judge.... read more

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The subs are delicious, however the staff could definitely use some work. The African American gentleman who works here should be let go. I frequent this restaurant all the time and I have never felt the need to leave a remark until recently. The guy is power tripping over his possible "shift lead" authority and obviously makes everyone uncomfortable. I asked for extra toppings as always and he made it into a whole ordeal- scolding younger staff for not charging me. He then required I pay extra which is normally fine. It's the way he went about it that made it seem like it was the worst possible thing. read more

They made my sandwich wrong and when I told the manager about it. She yelled at me, called me names, and was extremely rude. I said there is no reason to yell when someone is just telling you an order is wrong, and she told me i need to leave and go somewhere else. read more

I have a business close by, so I eat at this place quite often. tonight 3/30 at 7 pm. The people working were sloppy made my sandwich wrong and when I mentioned it they got huffy about it. read more

Love this place! Salt and vinegar chips are the best with any of the cold sandwiches. Turkey and provolone mikes way is so good!

Got sick after eating a #13 Mikes way, it was the only thing I ate that day. Also the team of 7-8 behind the counter were busy chatting themselves up and didn't greet me. Literally waited 5 mins for them to take my order There were only two customers in the store, myself and one other that came in at the same time.. not busy at all, felt like I inconvenienced them to make me a sandwich. Last time here unfriendly atmosphere and sick afterwards. $18 for regular, drink and cookies! read more

I have been a driver for Uber for a while. The people that work there are so unorganized and unprofessional. They are the worst at. Keeping up with the amount of orders to be delivered and the amount of customers...I no longer pick up from that store. read more

We were in the Denver area this weekend. We are big fans of Jersey Mikes sandwiches. But, this was the most efficient one we have visited. Usual great quality. Friendly staff. read more

When I ordered my sandwich, there was a crew of about 7 people behind the counter. One had his fingers in his mouth before the other asked him to make the sandwich. He begrudgingly started putting his gloves on without washing his hands first while the crew watched. It was bad enough that he did that, it was worse that no one intervened. They clearly have no regard for health safety. read more

The hot sandwiches are always on point, this location is always SO fast and whenever im at this location its clean and im greeted and treated with respect. Management is killin it over here read more

My wife and I got SICK from a sub that we split at this Jersey Mikes, today for lunch. We suspect it was because the lettuce or tomatoes WERE NOT WASHED properly. We don't think it was the meat or cheese. BEWARE!!! It hit us both about an hour after eating here!!! WE WILL NEVER GO BACK!!! read more

This is the best Jersey Mike's location by far. I come here multiple times a week, and they are always fast, kind, and safe with my allergies. Seriously, their staff is so nice! Jordan is the BEST! It's one of the only places I can eat out as a sensitive celiac. Thank you Jersey Mike's for doing a great job! -Madison read more

I'm going to be frank here, the sandwich was good, but the place is filthy. There were six people hanging out in the back, filling oil bottles and discussing their Frappuccino they got from next door. Then, there was some dude on break (I presume) who sat at the both adjacent to mine and proceeded to hang over the seat into my space...and every other table was empty. Not sure who manages this place, but they should be ashamed of whoever was on the schedule at 3PM, Saturday (June 9th) and they should be embarrassed by the state of this dining room. Just sad! read more

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Great subs. My online order was a full 40 minutes after the promised time. The store filled and emptied twice in that time. It inexplicably would have been MUCH faster had I not preordered. read more

Check your order before you leave. We ordered two sandwiches, drove 15 minutes home just to find out both were wrong. One was a cheesesteak instead of a chicken cheesesteak and I don't eat beef, and the other was an original but they put jalapeños on it for some reason. We were the only people in there when we ordered and there were a ton of employees working so it's not like they were overwhelmed. The bread was good though. read more

After telling the young man that took my order 3 times because he was so tuned out to leave the mushrooms off my sandwich. The attentive worker proceeded to load my sandwich with mushrooms. Lucky for him I didn't notice until I was back home. A bunch of tuned out people who could care less working in there. read more

The staff at this location is awesome and very efficient I love that they check you out while your sandwich is still being made, this speed things up quite a bit they did everything accurately they even asked the extra questions to see what else I needed on my sandwich as I did have specific request for what was on the sandwiches Excellent job to everyone in this pic read more

Jersey Mike's Subs - Excellent Staff - Fast Food Near Me - Littleton, Colorado

Always a great crew and awesome fresh sandwiches! Never had to wait very long..........

Well putting a sign saying your short staffed when u clearly have more then people then room behind counter for is not a good look. Then it takes 30 mins to get a wrap with a plain cheesesteak, with 1 person in front of us in line. Cheese not melted on cheesesteak, and for some reason they thought making a walk in customer wait till they made a bunch of delivery orders just sitting there. This location has been going downhill recently read more

Best sandwich selections and high quality of ingredients equals a consistently delicious meal.

I made an order with no lettuce due to an allergy issue. The sandwich had a half of cup of lettuce mixed in. I messaged their customer service and got told a couple of days later without hearing anything that they're independently owned. Still haven't heard anything back from them. Please!!!!!!! Do better. read more

I ordered subs from this Jersey Mike's location after a hike last week, and it was one of the worst customer service experiences I've had in a long time. The woman working behind the counter was so incredibly rude to my mom, I left the restaurant fuming. I know making sandwiches can't be the most glamorous day to day work, but that type of rude service to paying customers is absolutely unacceptable. Will not be going back to this location. read more

Just got lunch for myself got the bigger gf sandwich and chips. &25. Won't be eating here again any time soon

I love Jersey Mikes. I eat here once a week typically and have no problems. I came in tonight, around 6:20pm and there were two girl sitting on top of the counter when I walked in. I'm not one to write a bad review or complain considering I worked in the fast food industry (across the street actually!) for over 8 years. I know the ins and outs of food safety and representation to a guest and these two ladies absolutely missed the mark. I'm simply writing this so they get receive the proper training and understand what this looks like from a guest perspective. read more

I'm SO sorry about this. I left a positive review previously and I still think good thoughts about JM's. My problem involves the dreaded nose ring worn by the cute little girl who made my sandwich. It could be a personal problem. I can deal with tattoos, long hair, and even some piercings but nose rings (to me) are disgusting, unnecessary, and in this case, disappointing. I'm not saying I won't be back but it may take me a little more time to return than usual. read more

I don't know what was happening in this place yesterday but it was a shit show. I went in to order, look up and see that the wall above the register says order, so I figure it's jimmy johns like where you just pay first. I've only ever ordered delivery. I go to the register and make eye contact with the lady behind it and say hi, and state what sandwich I wanted. She replies with "are you trying to order?" Weird question but I say yes, and then she says "order down there", and then points. So I wanted to respond with a very human moment of "oops I've made a mistake, let's laugh bout it" energy. I point to the wall above me that literally says "order" and start to say "oh I thought that this meant to order here." It was just the end of a sentence painted on the wall that said "made to order" or something along those lines. But before I could finish the word "thought" she cuts me off with attitude and says "order down there" at me again. Like I was trying to argue with her or something? I just turned away and walked to the end of the line. I was pretty pissed she made me feel bad that I made a half second judgment incorrectly. I have worked in fast food and retail before. I get there are bad days. I have never been rude like that to a customer. But here's the weirdest part. While I'm waiting to pay for my order from miss tude, I notice a teen girl has gotten in line behind me and is actively crying and whimpering a bit. Tude, yells over to her to ask if she's alright, and this girl responds between sobs "I just want my sandwich." To which tude replies "did you find your number?." And teen girl is too upset by her question to really say anything other than "I had a sandwich." Tude then looks at me with an expression that read "wow this girls a shit show, can you believe this shit." Lady I am not on your team here. She's clearly upset, and your attitude is part of the reason why. I'm pretty sure this woman made this girl cry over a sandwich somehow. What on earth happened here. I was so confused. There were numerous sandwich bags on the counter in front of me so I just stood there waiting for someone to tell me which one was mine, which she eventually did. And I just got my drink and high tailed it out of there. Yeah I'm not going back. The whole thing was awkward for the rest of the staff and customers. 2 stars for the sandwich, it was fine. Thanks to the kind sandwich girl that could barely hear my order over this lady. You did great. read more

I love this Jersey Mike's! The sandwiches are consistently delicious! The staff makes your sandwich exactly how you want it, always fresh with quality ingredients. The staff is also the friendliest I've found! I will absolutely continue to go back. read more

I've been coming to this Jersey Mikes since it first opened. Best subs available! Was going to the south Broadway location years before they opened up this one, which is closer to where I reside. Usually a pleasant experience! I always get a Giant #13 with chips and drink. After paying, I eat half of the sub in the lobby, (pre and post COVID, of course) and save the other half for a midnight snack. Today, at about 2pm, after the meat was put on the sandwich, the small girl with the pony tail and glasses and small ear gauge(s)? and eye brow piercing (just so you know who I am talking about) asked if I wanted it Mike's Way. I did but with NO tomatoes and with pickles, please. She puts on the onions and lettuce and then begins to put on tomatoes. I cut her off at about the same time she is putting on the tomatoes with a "yeah, no tomatoes". (I hate tomatoes!). She peels off the one or 2 tomatoes. I could have let her line it with more tomatoes but I am pretty sure she caught her mistake. She tosses the tomatoes off and then SLAMS the spices jar down loudly and vigorously and puts the spices on the sandwich in a hissy. SLAMS the juices bottle on the counter and sprays it all over sandwich. All the while giving the biggest frown face she could muster. Perhaps she was already having a bad day? Yep, we all get those! But her reaction to me as I quietly and very politely indicated again, "no tomatoes", was totally unnecessary. It was like watching a small child having a little temper tantrum. Actually, it was kind of humorous and pathetic at the same time. I was going to eat 1/2 of the sub in the lobby but after that little display, I went home. (Could the dyed-pink hair girl at the register have offered me a receipt? Guess not) Look, I'm not one to call out bad customer service on the spot or leave a bad review but felt it was time to start doing so. If you're a manager and reading this, sit down with this girl (I tried to give a good description of her) and tell her their negative interaction is not acceptable. Many of us, including me, have been in these same jobs, day after day, where we all have to deal with criticism, some warranted, some not. It's just a part of life! She is very young and has great, rewarding work days ahead of her but customers who pay $20 for sandwich, drink and chips should not have to put up with nonsense like that. I don't want to go to Subway and pay less than $10 for garbage but yet better customer service. I shouldn't feel bad for correcting someone else's mistake. We all make mistakes. It was no big deal, not at all! until she started to dent up the counter! :) You will always have customers that wont give a care about these episodes or customers like me who DO care and expect good customer service along with an edible product. You will also get customers who would have been so put off by this girl's tantrum they would have put her in her place right then and there. I don't believe in demeaning people that are just trying to do their job. But that girl needs to grow up a little and receive some better training on good customer service. The customer is not always right but both sides should always try to show courtesy and respect towards each other. Thanks! read more

Ordered pick up Nov 6 at 1155am. Number 8 and 13. Got all the way home and realized we got the wrong order. We basically got 2 pieces of bread with a piece of Turkey, no condiments. When I called them back and asked to speak to the manager, she said they were too busy. When I asked to have a new order delivered to me they said they can't do that. I have since sent emails and called 3 times and no manager has called back. Wonderful place if they get the order correct. If they don't, buyer beware. read more

I like the sandwiches, but it has become common for my order to be incorrect. I've been very patient. Have returned and asked for them to remake my sandwich. When I return, 3 times now in the past 6 months, they have not apologized and seem like I am inconveniencing them. Sorry, but I'm the one that had to drive back for the correct sandwich. I have also reached out online and by phone. But I don't hear back. They just don't seem to care once they get your money. read more

Loved my experience here! Food was fresh and delicious, sandwich maker Kayliegh was pleasant :) Will definitely drop in again!

Been coming here for years. Clean, fast, good value. Love the #13, takes me back to my Joisey days.

I'll give it three stars just because the sandwiches were good. However, the service wasn't. There were probably 6 employees behind the counter that preferred to converse with each other than us. Nobody else was in line. We explained that the fountain sodas were all flat with no carbonation. They said okay... That's was about it. Didn't offer to fix or help. Then out of frustration we walked out without our chips. Won't go back here again. read more

I love the mobile app. When we have family or friends here helping us or hanging out and need to serve a group, it's easy to go around and take orders on the app (totally custom right down to every ingredient in the sandwich) and then pick them up 20 minutes later without standing in line. I really like their sandwiches too! read more

Yummy food, and filling. They put on a ton of toppings, and it's full of flavor! I love the tuna sandwich, and my husband likes the Philly. read more

Great customer service. When I go out to eat with my family they also make several changes to the order. JM's staff always fulfill our orders correctly and without hesitation! Thank you JM team! read more

Great for lunches! Have been visiting for the past 3 months and always been satisfied. I like to order the steak and cheese with lettuce tomato and mayo. Quick service and good food. read more

I think Jersey Mike's have great subs.I think this because They have good sandwiches,For instance every time I go I get the BLT it's really good.There are all kinds of subs there like the meatball with cheese or the BLt like I just said.It's fast to make and also it's really good even though it's fast to make.They also have good sub bread. They have good service.It's really clean and the people who ask you what you want are really nice.You can also order online and pick it up later.One time my mom was ordering online when she picked it up they didn't have what we wanted but otherwise it's a good place to eat.Jersey Mike's is a good place to eat if you like sandwiches. read more