Order was incorrect and when I told them that they looked at me like *I* did something wrong. I had to request they fix it.

I went through the drive-thru last night, 12-18-23. I ordered an egg nog cheesecake shake. I actually got tongue tied when I said it and ended up saying it twice. The gentleman who took my order was pleasant, but he must've only heard egg nog. No cheesecake in my shake. Also, I noticed that there was back splash from someone else's soda on the lid of my cup. Probably accidental, but it could have been wiped off prior to handing me my cup. read more

Cook Out - Soda back splash on the lid of my shake - Barbeque Near Me - Indian Trail, North Carolina

I was missing a chicken quesadilla out of my order :( I was supposed to have 2 quesadillas with my 2 quesadilla tray.

What a shame to see a staple go down hill.. this is their Double Huge burger in 2024 the location also has terrible staff depending on time of day, the ordering system needed an update when it was new 20 years ago.. huge let down cookout.. read more

Cook Out - Half patties, half cheese, half the service, half of everything except the cost.. fool me once cookout - Barbeque Near Me - Indian Trail, North Carolina

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The customer severe is terrible and the young girl sun there are rude! You ask for things and they ignore you and act as if you aren't there and talk with attitude... do not recommend, they need to go take a class on communication and how to talk to customers ! read more

In the area and decided to try this place out since our local friends rave about it. Sadly the food was subpar. The burger was average but the fries and nuggets were non-eventful. One of the nuggets were fried beyond consumption. I tried the wife's chicken quesadilla and it didn't taste like anything. I will admit for the price you get a ton of food for the kids meal. All in all it's not better than the usual standard fast food spots. We were disappointed. Also, the young girl taking the order was working for three people and she did a great job. read more

Cook Out - Burger Plate with Nuggets - Barbeque Near Me - Indian Trail, North Carolina

Taylor is super awesome, amazing customer service and food was so good! Taylor needs a raise immediately!! Jacari also always has a great attitude read more

Maybe yall shouldn't let your employees smoke weed while working, then maybe they would remember to put cheese on a gd cheeseburger. Yall got cheap lately. Super disappointed with the tiny ass patties you are putting on bread. Tonight was the worst experience ever. No milkshakes, no fountain drinks, nothing but a bottle of shitty water. read more

Cook Out - They call this a cheeseburger - Barbeque Near Me - Indian Trail, North Carolina

Insanely slow service. Maybe the worst I've seen. But the food. Absolutely amazing. Speed of service 1/10. Food 9.5/10

Good shakes. Passable onion rings. Fries soggy and bad. Burgers inedible. BBQ is just pulled pork with a splash of hot sauce. Coleslaw is flavorless, it might have just been chopped cabbage. Inexpensive, but you get what you pay for. Will not return. read more

I really like this place. First of all, the employees are super friendly. The food is extremely affordable and it tastes great. Today I had the burger, the cheese curds a quesadilla and a soda for under $10. I think this is the best deal in town. read more

Very cheap to feed the family of five. And really good. Absolutely enjoyed it. Defiantly recommend read more

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Every time I go they mess up my like shake. It's always something wrong and a waste of money. read more

Cook Out - This was supposed to be a regular Oreo milkshake but it's green and has mint. - Barbeque Near Me - Indian Trail, North Carolina

The food here is 100% mediocre. The burgers are like hockey pucks. Burnt and dry. The only thing good here is the milkshakes which is nearly impossible to botch since they use fake ice cream that isn't made by them. It's an extremely cheap product which is the only thing bringing ppl through thier doors. Everything else they sell is dirt cheap for a reason. It tastes and looks like school food. Just awful. read more

I would 10/10 recommend this place to eat. Me and my family love to eat here and it's a great price for what you get! Restrooms are clean and so is the business. The employees are super nice! It's a great place to eat I recommend it! read more

The food is great as every cookout is. But there's a girl that takes your order in the drive through that is rude, interrupts you and is unprofessional for a cookout employee. It would be nice for me to enjoy some great food without being spoken to poorly. read more

The girl at the window was rude. She glared at me and shoved the food in my hand. She never said anything, just gave me a dirty look. It was jarring. All I did was order, hand her my card and smile. I'm not sure what her problem is but I will not return. That was terrible. Customer service is clearly not a priority at this location. Yeesh. read more

My family decided to try for the first time this fast food chain as we heard folks talking about it. The drive thru line was long so we tried the walk up window. It was slow around 12:30pm today as it looked like they were under staffed. When ordering, we learned that you need to know what options you would like to put in your burger such as pickles and cheese, etc. I tried their peanut butter banana shake, and mint you they have out tons of options. My cheeseburger and fries were served in a styrofoam. The shake was also in a styrofoam cup. The cheeseburger tasted okay, the fries on a soggy side. The shake is very thick and definitely need spoon at first. The shake taste good! This location is very busy with cars so getting in and out of the parking need patience. There are ample of parking spots though. Crew wear masks. Overall this fast food is a decent place to grab basic burger at a economical price. read more

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Food is decent but not very consistent, sometimes it's perfect sometimes it's obviously old or stale. Employees are amazing though, super fast and friendly. The speaker and mic they use to take your order could definitely use improvement, I go to order the same 4 items every time and sometimes they hear 1, 2, or 3 even though I always say 4 so they definitely have a hard time hearing your order because of it and it's also very difficult to understand them. Prices are great as well! read more

This location is always filthy. Go in and see. You wont be back. Same person is there every visit, probably the Manager. Seems they have given up. Piles of trash on wet floors. read more

Their customer service is awesome! The girl was so patient and friendly. The food was good. The hush puppies were delicious. read more

Cook Out - Barbeque Near Me - Indian Trail, North Carolina

I stopped by this location late last night around 11:30, when I went to order I was greeted by the order taker (Matt) who was very exited to take my order! He was super nice and professional. When I got my food and left I was happy to see that everything was correct, I will be coming back! read more

Worst Cookout ever. Never gets my order correct and I always have to wait forever whether it's drive thru or inside - no matter what time of day it is. Tonight I ordered a chicken strips tray with my sides as onion rings and hush puppies. Recieved 3 sad excuses for chicken strips and fries. When I asked for honey mustard for my chicken strips you would have thought I asked the employee for world peace. I got an attitude and my honey mustard shoved at me. This is my last time visiting this location - will not return!!!! read more

We went through the late night drive through last night. Food decent customer service fantastic. Polite young men taking care of a busy business! read more

Beware of this location! I complained several weeks ago and then made a complaint to corporate, they assured me they would address this location. So, tonight we thought we'd try again. We have family in town and headed to Sonic for ice cream. We arrived and were told only drive through orders. So we went to drive through line, the two cars in front of us waited 15 mins and left. So, we drove to the order station. Waited... waited ... nothing. So we went back to a stall. Pressed the red button and the girl on the intercom screamed at us and said "drive through only"!! Never been yelled at in any restaurant by an employee. So, we went back to drive thru. Waited for 10 more mins... zero cars at this restaurant btw. My wife finally called. They said they were to busy to take orders and hung up on my wife. I know this sounds ridic, but this has been the culture of this Sonic for a couple years. We officially give up on this Sonic. Don't waste your time. read more

0 stars over an hour good still isn't right. Fuck this place. Food not good at all. Don't go here

This cookout used to be okay but the past 6 times I've been has been absolute trash. Employees are rude, act like you killed their dog when you want more than one tray, treat you like you're their dad that took off when you ask for honey mustard, and basically throw ingredients into aluminum foil and give it to you with a look on their face that says "I hope you choke on this and die". No words, just pure hatred. I went tonight and as soon as I took a bite of my chicken wrap I had to spit it out. Tastes like they marinate the chicken in urine and tears of customers who never received the extra pickles they ordered. Could've been my tears though because I did not get my pickles. There was a tendon in my chicken quesadilla, the tea tastes like they ain't clean the dispenser in 5 years. Milkshakes are always great though and Epstein didn't kill himself. read more

Thanks for my five separate cheese bites guys :) I had two orders but hey you really know how to watch out for guys diet. Skimpy on everything. You suck. read more

Cook Out - Barbeque Near Me - Indian Trail, North Carolina

If it's not the disrespectful night staff that curse at customers through the drive through, have horrible attitudes that show that they obviously don't give a care and are cursing like sailors when you go to pick your food up. It's the lack of food you are given. Went through and got a tray with chicken nuggets and cheese bites, I ended up with 2 chicken nuggets and maybe 4 cheese bites. read more

Getting so bad,I don't mind waiting,but what happened,your locations around charlotte have gone to the dogs ,I've given you chance after chance,you guys used to be amazing,cold or wrong order,this experience I got a raw chicken tray,if I get ill I'm calling the health department and please no response needed don't insult me,I do not need it. read more

The location in Indian Trail sucks! I've only been to this location three times, and each time the restaurant staff has given me the wrong food order. Three strikes! No more Cookout! read more

I just had a terrible experience last night at this location. I understand this is fast food but if you all insist on rushing customers in the drive thru when there is a long line you could at the very least do it with a decent attitude and effectively. I could not hear anything through the staticky intercom so when I arrived at the window I asked the young lady to repeat my order for accuracy. She rolled her eyes and huffed about it then proceeded to repeat it so quickly I couldn't even understand what she was saying. She also reluctantly gave me honey mustard for the 5 piece chicken nuggets that was actually left out of my bag. That wasn't even the worst part. When I received my order, the two cups of coleslaw (with broken lids) were turned over in a smaller bag with the contents completely soaking through the paper dripping into the trays and the plastic bag below. I was given no napkins to even attempt to clean this massive mess so I took my entire order inside to rectify the issue. The gentlemen working the counter was seemingly pleasant and of assistance (although very smug) while the girl who worked the window offered no help or apology. She rushed over only to gawk and scrutinize the ordeal. Luckily my onion rings and hushpuppies in the trays were not soggy due to having coleslaw drip on them but the whole order needed to be re-bagged. Had more time and care been taken while preparing the order this would not have occurred causing such an inconvenience. Moreover, the quality of the food was not up to par per usual standards. As aforementioned, the 5 piece chicken nugget was left out of my bag, the chicken in the quesadilla was burnt, my burger was dry, crumbly, and completely cut in half making it unenjoyable to eat on the bun, and lastly the bbq was drenched in hot sauce rendering it almost inedible. I have never received such poor service from a Cookout hence the reason for my review. I hope this location improves in the foreseeable future. read more

Cook Out - Barbeque Near Me - Indian Trail, North Carolina

Best cookout I've been to. We went a couple months back, the line was very long but we moved through pretty quickly. The lady that gave us our food was so nice and helpful. Will definitely go back to this location. read more

I like a good burger. This is fast food, not fine dining. I get it. The drive through is hard to access and not be blocking the road. We thought we would try the walk up window. To get to the window, you have to navigate walking through larger river rocks. The only place to wait for your order is in the river rocks...or the parking lot. Service was fine. Food? Meh. Fries undercooked. Hot dog buns not able to handle their contents. My burger? Turned out to be a BLT... glad we stayed on premises to eat. It was easily replaced. Will I go there again??? Probably in another 6 months. read more

Went to this cookout after work to get myself and my coworkers some food, it was a order of three BBQ sandwich cook-out trays... all the same. You'd think that'd be easy but I ended up having to go back three times because they forgot fries on one order and buns for all.. went back the second time and told them that I was missing a fry and all my buns- no problem. They come back and give me a bag, I go back to my car to see I'm STILL missing two out of three buns! I go back for that and finally get headed back to work, when I get there they had just thrown my coleslaws into a bag and it had leaked everywhere so the paperbag was soggy and when I picked it up my slaw it fell out into the parking lot and busted. So I had this huge mess to clean up inside and outside of my car and it was overall an upsetting experience with this cookout. read more

"Can I have a Cookout Chzburger on ur way home?" is the text message I received from my wife, who dislikes fast food but loves Cook-Out. She's very picky but loves the flavor... reminiscent of the summer time cook outs in the backyard growing up... dad on the grill sweatin' and cussin', mom in the kitchen preparing the potato salad and entertaining guests, Uncle George drinking way too much and throwing up on the next door neighbor's kid.... Good times. Good cheap food, quick & on the fly... Tasty burgers, dogs, chicken, fries, and o-rings but haven't tried the BBQ yet. Something like 40 varieties of milkshakes & a few seasonal flavors as well (like egg nog in winter & watermelon in summer) Most Cook-Outs are simply drive-thru only, but this location has a dining room. I think the dining room is open until 10pm and the drive thru is open until like 2am. The only bad thing I can say about Cook-Out is that their menu is sketchier than Chinese arithmetic. No flow or continuity... just looks like Carl Childers from Slingblade was in charge of this layout. The term 'hot mess' is applicable. Overall, a solid place to pick up some pretty good & cheap eats... and are open late for those late night appetites. Try 'em out sometime. read more

Stopped here yesterday for lunch while house-hunting in the area. I had never been to the chain before, but I had heard it was good. Not only was the food high quality, but the price is ridiculously low. They have burgers, hot dogs, and bbq. My wife and I each had a burger. You tell them what size you want (1/4 or 1/3) and then they ask you what you want on it, so you get to fully customize it. No need to ask if there's tomatoes on it, and if there are to ask to take them off, or to go back to your seat and pick them off yourself. Their combo meals are also insane, as you get a burger, drink and two side items. The sides range from what you would expect (fries and onion rings) to the unexpected, like hush puppies, corn dogs, and chicken or bacon wraps. The best part? The burger combo cost only $4 and change. There was so much that my wife just got a burger, and we split the sides from my combo and had plenty to eat. We ended up spending less than $8 for the two of us to eat lunch. As far as the burger goes, it was good, but not the best. I find the burger quality at Sonics and some other fast food joints to be slightly better, but it doesn't mean this burger was the worst I ever had. For the price and the novelty of selecting from various odd sides, as well as the ability to order one of over 30 milkshake flavors if you so choose, it was a decent place to grab a burger on the go. read more

I LOVE cookout! It is a great late night spot to get some good low priced food! Typically it has a long line late at night and it moves very slow however it ends up being worth it. I personally like the cheese bites and they have good milkshakes. read more

I love cook out! i wish there were more of them! I like the regular done cheddar style and of course you have to get the cajun seasoning on the fires! that is a must! this one is a bit different then the one in columbia. it is a lot bigger and only one drive thru lane but that ok. so now every time i have to go the 40 minutes to Mattews to the doctor i will be hitting tis place on my way home! read more

Great menu. The food was cooked to order. Very unique choices for sides that come with your sandwich. Corn dogs, onion rings, 2 types of fries and other choices. I am told the BBQ here is good too but went for a burger. The portions are small but with the sides they give you a bunch of food for the price. I will be going back! read more