Best turkey subs ever!! and customer service is so friendly.

Delicious food but poor customer service. The employees are usually disinterested and lazy. I ask for certain additions to the sandwich and they are unresponsive. I walk to the checkout line to ask for assistance and the guy acts like I am invincible. Horrendous customer service. read more

Very friendly service and fresh food. It is very close to my house and very nice atmosphere I love it there

Great food, amazing service, and most importantly the ambiance is always clean! I love it!

The customer service is amazing I love all of the employees they are so awesome. the food is so good

The atmosphere was great tonight! We frequently visit this location and tonight the service was great! Chloe was so nice when making our sandwiches and very personable to each customer that walked in! Thank you for excellent customer service! read more

Only customer in the store, literally stood there waiting to be assisted. No acknowledgment whatsoever. I did notice they were making take out sandwiches but come on people, you had 4 employees there. I was hoping for a little better customer service, especially for a $16.00 sandwich. read more

This Jersey Mikes is by far the best in the area and probably the whole company!! Always the best service and food with a happy environment as well. From the awesome manager down to the latest employees hired, this place is an awesome example of what a well run and friendly business should be. Bar non the best in town. read more

Great place if your an antivaxer! Nobody wearing masks inside. One customer was wearing one. A brown haired girl who works there and a customer were making fun of her. I wasn't wearing a mask either but come on. What happened to customer service? This place has always had bad service. This is a whole new low. read more

From now on I will only go to the Madison location. This place has no manager or shift leader on site and they hire kids with bad attitude and horrible customer service to serve. So I have a toddler who doesn't drink soda. I ordered 2 sandwich and 1 being a kids meal. I told the girl that I dont do soda for her because she doesn't drink any and she said no. What do you mean no, Ive done this before so why are you saying no? Her name was Brittany and she had one of her buddy Andrea or Angela to come speak to me. Then they wouldn't tell me the name of the manager. If I come in to speak with one then don't you think I'm going to find out their name. They keep saying we can't give out their information. I didn't want their personal phone numbers you idiots. Just a name or an email to whomever is running the place. If you are making minimum wage, please don't waste your time going back and forth with a customer!! Customers are the reason why you are getting paid. Maybe if your online website was up then i wouldn't have to come in and put up with you kids and even so there's always a long wait. read more

What to say, either good or not so much. Been coming to this location since its opening. Over time the consistency is a problem. My wife and mother in law shared a Giant Cheesteak, my son and I shared a Big Kahuna. The cheesesteak has good flavor and the bread was good. Overall what you would expect from Jersy Mike's. Now the Big Kahuna, very few jalapeno's, lacking cheese (which this one is supposed to have more) and what I would call almost stale bread. Other times the sandwiches are fine. Quite a bit of inconsistency at this location over others I have been too. This seems to have occured over the last few years. Average food, not great by any strecth, and only half of the order was good. read more

Their marketing person showed up mid-order and stated talking to the girls making my sandwiches. The order got botched. Marketing person was unprofessional. read more

I'm just going to say, it's ok. I never actually went into this place. The food usually caters to the office. Most of the time it's just the basic catering. I heard that it is good the "Jersey's mike's way." So, right now I give it a 3 stars. I'll update it once I have it the non-basic way. read more

Yes only 3 stars. Customer service is key and I didn't get any. One of the ladies was next door walking around with her apron on with us against food safety. When we walked in, no welcome, no nothing. There was no one here to distract them. The girl with the tattoos had no customer service what so ever. She would have this judgmental look in her face as your ordering and she did that to everyone. The cashier didn't pay attention to what I told her and I ended up not paying for chips. I didn't realize it until I looked at my receipt later. Well sandwich was amazing read more

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Had the best Philli cheese with cream soda ,not only was the food great but so was the service

Ordered lunch online, got my sandwich wrong AGAIN....happens often. Paid for avocado, no avocado (sure did get charged though), supposed to be Mike's Way, totally dry. Have been trying to call for 15 minutes and just rings so long it hangs up on me. Ridiculous. Subway it is. If you read my reviews, I am not one to EVER leave negative reviews. First time because it deserves it. I would no stars if I could. read more

Ok, overall this was basically like a better Subway. The first time I went there I got a BLT, which was good. The next time I went I got a Mikes Famous Philly, which was pretty good, but not the best. The next time I went I got a BLT but with no tomatoes, and although it's nothing much, I was kinda mad that they did not take the tomatoes off even though I said "Can I also have no tomatoes?" Then they said "No what? "No tomatoes." "Oh ok, no tomatoes." So, I know they heard me, but for some reason they still didn't add it. But overall they're good is pretty good. read more

Solid sandwich spot. Usually order through the app so that my sub is ready. Only sometimes will they accidentally leave onions on when I request them off. Friendly service pretty clean place. I haven't had a bad experience read more

The staff is always so nice, there is always a lot of kids working but everyone seems to have a task they are working on and they always are so sweet. read more

Oh man where do I begin. Stopped by this joint cause my husband wanted a sandwich. Mistake. There were four kids working, one register, one cooking in the hot plate, one switching back and fourth doing veggies on sandwich and cooking or maybe just grabbing the undercooked bacon to sling on sandwiches. And the other cutting bread and slicing meat. It's about 1845, maybe 6 people inside waiting to order and get their sandwich. As I'm standing there I see practically raw bacon getting carried from the hot plate to the sandwiches. How can a sandwich place run out of cooked bacon? As I'm standing there waiting for someone to put veggies on my sandwich's a couple walked in requested wheat bread and was told all out of wheat bread. How can a sandwich shop run out of bread? Of course they left, I'm assuming after they too witnessed the slinging of raw bacon from the hot grill to the sandwich top layered with cold mayo. These kids were picking up the hot raw or undercooked bacon with their gloved fingers/hands and carrying it from point A to Point B. As I stood there waiting on bacon for two sandwiches one of girl slings the bacon on my sandwich and I say to her, do you guys cook bacon longer than that, that bacon doesn't look cooked? Her response is " actually, our company policy is to cook the bacon 75% through." In my brain I'm thinking that's not 75% it's more like 50%. Maybe it's just me but when I get bacon on my sandwich it's usually crispy, not dripping with grease cooked 50-75%. Its normally, you guessed it! cooked 100% through. But again maybe that's just me. If a sandwich shop is going to have sandwiches with a ingredient of BACON, my thought would be to prep what is on the menu before running out, so all of inland empire doesn't get Montezumas revenge contracted from the states. And stock up on bread? Just a thought. And a last little ps. Staff up to par, these poor youngsters looked miserable, maybe cause they have to deal with the public. And then they have to deal with me and the undercooked bacon comments. Ugggg never going back, I will make my own sandwich, the bacon will be crispy and cooked for the price I paid. Yes you guessed it , I went home and tossed the sandwich. read more

I have been going to this place for couple of years and we used to order caterings for our corporate meetings and etc. I stopped ordering catering from them because one particular employee has been consistently rude and aggressive. I discontinued doing any business with Jersey mike's. yesterday I walked in and the girl was working. it was a chaotic situation. she was already lashing out at an elderly customer who was trying to find change in her purse. she slammed the register and closed it and told the lady " I closed it. you should have had your change ready. we don't have time, its busy, you see it?". meanwhile one of the workers cut her thumb when preparing an order and she was bleeding and her face became pale. the girl who cut her finger asked the other girl to help her to locate the first aid kit to grab some band aid to stop the bleeding. The girl was so heartless and loudly shouted " come back, I need you to slice, I need you to come and slice". she was rude and aggressive toward the other girl who cut her thumb. i was shocked and disgusted. this was not the first time that she was being rude toward customers and other employees. this place has the weakest management. read more

We stopped for sandwiches and my daughter has Celiac and was thrilled at the thought of having something safe to eat. The staff was amazing! Without me asking they took all the proper precautions to keep her food from being cross contaminated! One of the absolute Best experiences! read more

Staff is always very nice, sandwiches are delicious, and they have a great take out system in place.

Wow! I can't believe I waited THIS long to come here! After reading some reviews of other JM locations, I pretty much had an idea of what I wanted. But I did take a few minutes to view their menu online. Pretty extensive list of sandwiches! I also like the fact that you can make any sandwich into a wrap! I chose the Original Italian. Best choice ever! Provolone, Ham, Prosciuttini, Cappacuolo, Salami and Pepperoni! haha! They fresh slice their deli meats to order! The girl behind the counter asked me what sandwich I wanted - and I told her that this was my first time here. She immediately welcomed me and offered me a "Rookie Cookie" (for first timers)! Awesome! I told her I wanted to order the Original Italian - but without the oil and vinaigrette. No problem! She asked what size sandwich - and she proceeded to display the three choices: Mini, Regular, and Giant. I opted for the Regular (and glad I did!). The Giant would have been WAY too much, even for me! Within minutes, my transaction was complete; chips and drink (and free Rookie Cookie!) in hand, along with this sandwich - and I was on my way home. My first bite and my mouth was flooded with such great flavors! Reminds me of my childhood growing up in New York (Upstate, yes...)...and going to the local deli to get sub sandwiches...Great times, great memories! Definitely plan to return! read more

If I could give less then 0 stars, I would. This this is the 3rd time I have ordered from Jersey Mike's through Grubhub that they have completely screwed up my order. First time they "never received it (lies.)" The 2nd time they could not have followed directions any, possibly less and completed screwed it up, despite my very specific, detailed order. The 3rd time, today, they told my Grubhub driver that someone had already picked it up. So basically they allow ANYONE to walk in off the street and grab any order they choose. I spent 2 hours coordinating with my driver for them to re-make. They completely screwed it up again. Their answer for the "inconveniance" was to send me a "buy one, get one free" coupon, and a "buy a sandwich and get chips and a drink free." No apologies. Apparently everyone working there is completely illiterate and there seems to be no quality checking or supervision of any kind. This is beyond unacceptable and just appalling. What else do they do? Spit in the food, not wash their hands? I have to wonder because there never seems to be a supervisor in sight. Service is slow and they could absolutely care less about their customers. They treat customers like an annoyance. After they let some random stranger walk off with my Grubhub order, the next order was completely wrong- even the flavor of chips and type of bread were all wrong. I will be reporting this store to corporate. DO NOT EAT HERE! read more

AWESOME AWESOME AWESOME! we go here almost every sunday after church and well WE LOVE IT! they staff here is wonderful, always friendly and always smiling! The owner you can tell loves what he does and so does his employees!! beyond excited that Jersey Mike's Subs is just down the street from my house! I always tell people to come try my favorite the #7 Mikes way no tomatoes and add pepper also you must try the Big Kahuna or The Italian! THANK YOU JERSEY MIKE'S SUBS!!!! read more

I've only been to Jeysey Mikes a handful of times, simply bc I've never been blown away by any of their products over the years. I went here yesterday with my sister and got a "Caesar Wrap" to try something new. I can't remember that last time I complained about food but that s#it was strait Fuc*ing garbage! It was gross in every sense of the word. I really think it put the final nail in the jersey Mike coffin for me. read more

The sandwiches are good at Jersey Mikes however the staff need improvement each time you go in you feel rushed to place your order and never not one smile and this a big reason I will give 3 stars if it were based on staff I would rate 2 stars. read more

I love this place but I just heard the sweetest story form a great friend of mine that Luke went above and beyond for her when she expressed that her husband got to come home for Christmas after a horrible motorcycle accident. Luke is a beyond stand stand up guy. read more

Sandwiches on point thanks to the girl who took my order. I can't speak for the other 2 who seemed to be to busy gossiping and not doing their job. read more

Very good sandwhich!! Employees are very nice, and store is clean which is always a plus. read more

This place is awesome! First of all, the food was amazing, so delicious and lots of high quality ingredients. It smells amazing the minute you walk in the door. Though the food was good, the service from every single member was astounding. Everyone was incredibly friendly, very helpful and knowledgeable. They really went out of their way to make us feel great. We just so happened to come in on the day they were donating 100% of the days sales to charity (awesome!) Not only did they raise a ton of money, but all of the employees also donated all of the tips they made. How sweet is that?! Really, I just can't get over how amazing the food is and how awesome the customer service is. HIGHLY recommend :) (*also offers 10% military discount) read more

I was a regular at the other Murrieta location for years, but after a couple of experiences there, I've been coming to this and the Temecula one more. It's relatively new (opened within the last year) and the first time I came in the staff were still getting their feet under them. More recently, though, service is much improved and up to the Jersey Mike's standard, as are their sandwiches. Except for one time when the bread turned out to be a little stale, they always pack on the ingredients and "juice" when I ask for my #8 Club Sub Mike's Way. Keep up the good work! read more

The Jersey Mike's in my area is a great sandwich shop. There is a worker named Alyssa, who is an asset to this specific shop. She cares about her customers and is warm and pays attention to detail. She literally has my sandwich memorized. (Only a person who cares about her customers would do something like that) The rest of crew is really good too, but she stands out from the rest. It is a pleasure to go and get a sandwich. read more

They go out of their way to be friendly here, greeting people as they come in and making small talk, etc. So although it's a large chain restaurant in reality, it feels a bit more "mom and pop" in their attitude. The cold sandwiches here are basic/traditional. Although they use clearly high quality ingredients, I kinda prefer a place like Subway for my cold sandwiches so I can load up on a large assortment of veggies. Iceberg lettuce just isn't enough for me, although I do realize this is the traditional east coast way to make a sub. If I really want crazy creativity, I will go to the Which Witch in Temecula - as they have just loads of zany things to put on your sammich. Where I think Jersey Mike's shines is in their hot subs. I especially think they do a good cheesesteak, which is a hard to find item in California. The bread on the cheesesteaks is perfect for me, all warm and pillowy with gooey cheese binding it all together. Definitely best to eat right away before the juices soak too much in the bread. I especially like to order the secret #99 which is their big kahuna cheesesteak with chipotle mayo (not a traditional cheesesteak obviously but extremely tasty especially for the drunken gentlemen who craves exactly this type of thing). So overall I think it's above average for a sub shop. Pretty basic for cold sandwiches, but good if you want simple and high quality. But pretty awesome for the hot subs. read more

Great Jersey Mike's! This location is always very friendly. We always use the mobile order and they are always very quick and get it right every time! read more

I never care enough to write reviews but this place gets our order wrong every single time. My family typically orders online through the app so it's not like they mishear what we say or anything. It's a huge bummer cause we love Jersey Mike's but this location never gets our orders right and are always pretty slow even when ordering a significant time in advance. I'm not writing this to give this place a bad reputation, but to get some change happening. Hopefully feedback helps. read more

Great place clean and respectful staff even with the new gluten free. Jennifer cleaned the line and made sure to get my sandwich correct and I believe Riley was his name but great service and very professional and cleanly. 100% satisfied read more

Love the food, service is sub-par. Unfriendly, uninviting staff. Have been here twice, not greeted on both occasions. Staff needs improvement in an industry where customer service is important. read more

Someday..... Someday I'll try something other than a #17. I can't help it. I love cheesesteaks, and have them so rarely than when I go to Jersey Mike's, I feel almost obligated to get one. This location is nice. Clean inside and a friendly staff who was good about explaining the reward points to me. Apparently I had some, but had no idea what to do with them. The food is good, as always, and it's pretty uniform with other Jersey Mike's that I've visited. I realize this sounds weird, but the thing I dislike most about this location is the weird parking lot. It's just an odd shape and is somewhat inconvenient to get in and out, so when we go, I usually park out where the lot is wider. Seriously though, I know that's a pretty petty complaint. I will be back again. Probably tomorrow. read more