California Club... my Go-To sandwich... love their fresh sliced meats and soft bread. I love ordering from the app. No need to wait in line and I can go in and grab my order right away. read more

Jersey Mike's Subs - Sandwiches Near Me - Rancho Cucamonga, California

This is the worst location ever, I really don't know why I keep coming back here. They never make the sandwich right when I order from the app. They make add ins they don't even come with the sandwich. read more

Jersey Mike's Subs - Cali club sandwich with barely any turkey on it - Sandwiches Near Me - Rancho Cucamonga, California

I called the store because my sandwich was made incorrectly. Rudy said it was made correctly then hung up. Worst customer service ever. I wasn't asking for a refund I just wanted my sandwich made as it was ordered. They mixed up the bottom part of sandwiches my sandwich was on 2 different types of bread read more

Jersey Mike's Subs - Top half white bottom wheat???? - Sandwiches Near Me - Rancho Cucamonga, California

Workers are rude, not very welcoming! The guy working didn't greet customers, the bread was just sitting on the counter that he made my sandwich with, he didn't say hello or anything , he was too busy talking to his coworker about her AZ trip. Other customers behind me also received bad treatment from staff. Even the people picking up orders. They are very rude here and now I remember why I stopped coming. I work up the street and most of my coworkers said they stopped coming because of the bad customer service ! read more

This location really needs to get their timing system right. I don't mind waiting the time I have to wait.... If you're busy I get it. But don't give me a 15 minute pick up time and then not even have my order started when I arrive. I do want to say the two guys behind the counter were very nice, hence the 2 stars. read more

Came in this past Wed night at 945pm. From the moment we walked in, we felt the male worker who was taking orders/making the sandwiches was annoyed or bothered. I am assuming it was because it was 15 mins to closing. He let us know the only sandwiches available are cold, his demeanor was as if he was bothered, and overall hospitality was poor. My husband asked about the point system and how many points are needed for a free sandwich. While the worker was ringing up the food, he replied with "depends" then walked away to continue wrapping up our sandwiches. Felt like he was in a rush and could not answer questions. Once he was done, he slid/pushed the sandwiches towards us, said here you go, and quickly walked away to the back. read more

Rude asf . Throwing my bag on the counter. Like if they can't hand it to me . Disrespectful workers

I wanted to gove a ahout out to Jasmine. Every time I go into this location, she does a fantastix job and displays excellent customer service! Even when they're real busy, she always has a great smile on face...keep up the good work! read more

I prefer Jersey Mike's sandwiches over Subway, they are more flavorable. Service is not exceptional, but it's not lacking, it doesn't come into play. I've never been disappointed. I didn't give it 5 stars because that would mean it's perfect and nothing is perfect, but it's pretty good. And I tried their delivery service and they performed it without a flaw. They set a time for delivery and they met it! My favorites? Ham & Provolone w/avocado and Philly Steak. I'm not cool with Oregano in my sandwich, so it's Mike's way without the Oregano. read more

Been coming to this location on and off since it opened and this last visit was disappointing. The portioning of the meat in the sandwich was way off and for the price you're paying for these subs it leaves you with a bad taste. The employees are nice and no issues with the customer service. The location on Spruce and foothill is a lot more consistent with their portioning. read more

This place is extremely inefficient with pickups. They are also rude and will ignore you. They don't PRIORITIZE the customers standing directly in line!! read more

this Jersey Mike's Subs always give me problems small things mostly but always so wrong

Note that they use the same slicer for the meat that they use for the cheese. My partner has a meat allergy and we are always conscientious of contamination. Alas, Jersey Mike's is not vegetarian friendly if you are worried about meat protein cross contamination. :( read more

Went to Jersey Mike's to pick up my sandwiches if you go there after you've ordered online, you usually don't check your sandwiches to see if it's correct which shouldn't have to be when I got home. They were completely not what I ordered, but I wasn't gonna go back so I'm very unhappy because You should get the order correct the bread was wrong. The size was wrong. Everything was wrong with it it had very little meat. The lettuce was slim. Everything was wrong and it was real oily and this was in Chino on Central so I don't know if I'll go there or start going to one of the other ones there's three in my area Chino Hills Pomona and Chino little out of my way to go to the other two but either that or I'm gonna have to do it in person read more

Horrible waits times as of late. If you place an online order then good luck getting it at the time listed on the app. I would add AT least 25 mins to the pick up time. When you arrive you have to try to gain the attention of the staff otherwise they will ignore you. The subs are tasty but the service really needs attention and improvement. read more

While entering your location we tried to gain attention from your team associates, the individuals continued to have a personal conversation while not even acknowledging our presence. When it was brought to their attention, i was immediately met with a sarcastic attitude. I have came to this location and have ordered the same sandwiches numerous times weekly. I attempted to place my orders and was told that it could not be done the way i had asked, the associates stated he would have to write it down, he was provided not once but 3 times on what was needed to be placed in the sandwich. Yet, when i received my sandwiches they were still incorrect. Immediately the female team member became defensive about the proper way of making the sandwiches. She became very hostile while slamming utensils onto the white cutting board as her partner threw the salt and pepper shaker, simultaneously, she snatched the sandwich back from my hand. Their customer service was completely unacceptable there should be some disciplinary action and or some coaching to create a better customer experience, i am appalled. As i requested a refund the team staff still continued to have an attitude hence the male associate began to yell " get out of my store, get out of my store multiple times" in front of other customers. This incident was uncalled for and I will be contacting headquarters for a formal complaint. read more

Terrible place the employees are so lazy here they just want to go home after 10 min and they never had stuff ready or know how to make stuff unacceptable read more

I ordered 3 sandwiches and all were made to order. It was cool that they sliced everything right then and there! Even though it was busy, the employees welcomed me and seemed happy to serve. Thank you for the great experience read more

Went in ordered two giants. A #4 & #9 Mike's way on white. There was palpable tension with the attendants. Stepping over each other, not really flowing like a team like we are used to with Jersey Mike's team. Order was as always tasty. But the order not labeled which was which and the one that rang me up didn't give me a chance to put in my shore points. read more

Jersey Mike's Subs - Two giants one #4 and the other #9 Mike's way on white. Which is which? And the wrapper didn't stay - Sandwiches Near Me - Rancho Cucamonga, California

We go here every week and get the sub club no bacon and just lettuce yes basic and easy so because it's so basic we don't stand and watch them make it (lesson learned) so get home and only has turkey on it they forgot the ham!! The menu is huge on the wall soooo maybe if the workers does not know what sandwich is what take a look at the menu! There is a price difference of a turkey only sandwich and a club sub! read more

The dining area was a mess. Chairs and tables were dirty with food crumbs and little dabs of mayo or sauce here and there. Chairs in dissaray. Floor was also in dire need of a sweep and mop. The bathroom was in need of attention. This makes me question the cleanliness of the whole restaurant. The woman who gave me my food was rude. Maybe she was having a bad day/ something else going on in her life. If however, it's because you dislike your job and feel it is beneath you, then quit. No need to have your bad attitude infecting the other employees who actually want to do a good job and appreciate being employed I do sympathize though. Customer service is a challenging profession. My sandwich was neatly made and yummy. read more

First time going in this location & glad I did!Service was fast, friendly, area is clean & food was good. Plenty of parking outside.

Abbey was amazing general who gave me excellent food service! Their sandwiches blow my mind! You will not regret it their food. And their restaurant is neat and clean. Doesn't matter what you said about them. Austin and Audy, They are very kind and patient! Thank you for your food service read more

Jersey Mike's Subs - #13 The Original Italian - Sandwiches Near Me - Rancho Cucamonga, California

I called a bunch of times to place an order, it was 2:30 in the afternoon and I kept getting a busy dial tone. I go in expecting it to be busy and literally just a bunch of teenagers hanging out in the back not working. I wasn't greeted when I walked in, the girl who helped me seemed to be in a bad mood. Also the place was a mess. I'd be pissed if I was the owner of this business. read more

Jersey Mike's Subs - Messy sandwich prep area - Sandwiches Near Me - Rancho Cucamonga, California

Recommend the Italian sub Mike's Way. It was wonderful. Went twice in two days. Used to go to Subway tried Jimmy John's not impressed. Had a sub from Jersey Mike's and went back the next day and had another fresh. And delicious. read more

We came here today, the employees look a bit on the younger side.. they didn't ask us what kind of bread we wanted.. the ladies were busy staring at one of the male customers so I was left talking to myself.. lol my guess is they were checking him out. I had to be like "excuse me?" to get her attention. I wanted to add to my sandwich but they didn't ask us what we wanted in it.. which was strange to me! I kept asking if these were my sandwiches and they belonged to other customers. I didn't even know they were making mine yet, I thought it was a phone order each time, so by the time they got to ours.. we were never asked if we wanted anything in it. they were already wrapped up and ready to go. The employees here just act like they dont want to work honestly. read more

Love coming here the staff this morning was so attentive & friendly! They were a little busy but still made sure to take care of me. will be coming back! to the 3 people that were there this morning you guys are awesome!! read more

Clean inside so off to a great start. I ordered a vegetarian wrap with chips and those amazing chocolate chip cookies!! My husband got a philly cheese steak sandwhich. He compared it to an original Philli cheese steak from Philadelphia haha so he wasn't that impressed and said to stick with regular sandwiches from here. My wrap was flavorful and I enjoyed it completely. I was surprised by how many chips were inside my bag, I had gotten quite a lot, score!! And finished my meal with the mouth watering chocolate chip cookie!! Sometimes I go just for those cookies! The entrance and exit is kind of tricky depending on which way you're needing to go. The south exit by the gas station you can only turn right. And the east exit you can turn left or right but a left is kind of tricky so just a heads up! read more

Jersey Mike's Subs - 14. The Veggie Sub, chips, and Large Chocolate Chip Cookie - Sandwiches Near Me - Rancho Cucamonga, California

If you like extra crispy bread go here! I live in walking distance to this location and go out of my way to go to a different one, just because of their bread. Every single time without fail. Pretty please stop burnin your bread. read more

great cheerful friendly customer service...we need more of this in these crazy stressful times

The girl working today at 1pm isn't very understanding of what someone says. A lot of attitude and rude. got my order wrong as well

The worker need more training or a manager to over see the kids working there. I can tell they hate their jobs. read more

I went into the store and ordered two hot sandwiches. At the time no other customers were there. There first were two employees behind the counter. One started to make my sandwich on the grill. Then one customer walked in and the employee making my sandwich pulled off it to help the other employee make that customers sandwich. This happened 3-4 times with other customers. The employee making my sandwich pulled off making it to help the other employee make other customers sandwiches. Then I see a third employee pop his head out of the back. I'm not sure why he wasn't helping maybe he was on break. After about 10-15minutes I left with no purchase and no sandwiches. This was an examples of poor customer service and terrible time management. My time is valuable and I waited there for nothing and was treated like my order was less important. I called another location which is in upland and expressed my concerns. They offered me to go to their store and offer a discount. I did not because it was too far and I wanted to get home. Thursday I called the location I visited on Tuesday. I spoke with the manager and she said she was unaware of the situation. I explained in detail to her and how the other location offered me a discount. I asked if she could do the same for my next visit to compensate my loss time. She refused and said I could go to other locations if I do not feel comfortable returning. This manager was also indifferent and unprofessional. It is obvious she does not care about the locations reputation and took my time and money for granted. I work hard for my money and my time is valuable. read more

I've been eating at this location for almost 8 years. I have never had an error with my sandwich. I ordered my Cali club and it was perfect as always. The sandwich makers here are fast, professional, and courteous. read more

X was awesome! He was helpful and took his time making our meal! I would definitely return. read more

Jersey Mike's Subs - Sandwiches Near Me - Rancho Cucamonga, California

Ordered a Giant #56 Big Kahuna Cheese Steak, and found a live maggot crawling out of my sandwich! I went to go return the food and get a refund and they ended up refunding the wrong order ... So I had to go back again to get my actual refund... read more

Jersey Mike's Subs - Sandwiches Near Me - Rancho Cucamonga, California

45 minutes before closing, they turn off the grill so you can't have two-thirds of their menu. If you're going to be open till 9 be open until 9. Manager should be replaced. read more

Y'all trash aff if you gon tell someone to come in for both interviews and say you're gonna call them on a certain day and don't end up calling them at all or even sending an email out about your hiring crap YALL waste people's time really bad service. Wouldn't recommend this jersey mikes ever again. Food is trash too. Hiring managers need to be replaced. read more

I usually love their cheese steaks. The one I purchased today was on moldy bread. When I called the store to inform them the employee assured me with, "um...okay." Don't think I'll be going back to Moldy Mike's anytime soon. read more

Jersey Mike's Subs - Chipotle cheese steak on moldy bread. - Sandwiches Near Me - Rancho Cucamonga, California

Came to grab some dinner for my kiddos and husband tonight and was helped by amazing employees keep up the good work guys you're doing great. read more