Well this was super unfortunate. Mondays is free delivery and Jerseys is my top choice. Today my husband and I ordered lunch to be delivered. Due to the time I knew it would take a bit longer. No biggie. Upon arrival I began to notice something was off. They already charge almost $4 for avocado so I expect my order to have every ingredient i ask for. My Cali club had no avocado; bacon, and the rest of the ingredients rationed. My husband also didn't get avocado in his chicken ranch and it was missing the rosemary bread. To make matters even more uncomfortable there was a hair in the sandwich. Idk what happened but I can't be the only one who got their order messed up today. No way. read more

Ordered a sandwich here and asked them to put it on the grill for a long time. Picked up ice cold sandwich. Just so aggravating to not get what you want and not know it until you're gone. I tipped them 15% too. Shop was completely empty so it's not as though they were swamped. Lame. read more

Horrible customer service! It doesn't take a lot to say hi or thank you, especially when you're using them for a huge order. Won't be back, will spend my money where it's appreciated. I used to love this location! read more

I stopped in for the Italian Special. Boy was it good, So much flavor. The tomato relish was a lil bit too much for my taste. All around great sandwich's. I didn't mind they called me Tray, sounds cooler. read more

Shoutout to NICK, who helped us tonight! It's been a while since my husband and I have been to Jersey Mikes and we really enjoyed our experience this evening! Nick was so friendly and super knowledgeable. We had several questions and he was patient and friendly as he answered our questions and helped direct us to the right sandwiches. Good customer service is hard to find these days but Nick went above and beyond with a smile! Thanks!!!! read more

Had subpar service a few weeks ago. Assistant manger Courtney made up for it on my next visit . Can't understand why she's not the manager. Great customer service and very friendly as opposed to the manager. read more

Went in to this location at 5:30 pm on a Sunday . Was DEAD. Only one other chick ordering. Start to order and the guy tells me "we actually only have wheat bread. You can wait for other types but it's gonna be 40 min- an hour wait" .... How tf it's dinner time on a Sunday and you don't have ANY other bread? You just didn't do your job bro. Not to mention he was sarcastic af with his answers telling us "you can go to another location then". Also, have come here once before and they gave me the complete wrong order and I had to go back to get it fixed lol this place is crazy! read more

Went in 10 min after my online order said it would have been ready (7:28) so was there at 7:38 no problem if my food is usually a lil cold. The food was not even on the grill when I walked in, waited for about 15 minutes and my food was still not out, horrible service.wouldnt come back to this location read more

I ate here once again for lunch with a friend and fellow retiree. This time I had a Regular #10 Tuna Sub on Rosemary Parmesan Bread prepared "Mike's Way" (with lettuce, tomatoes, onions, spices like pepper and oregano, and vinegar & olive oil) and with a few pickle chips, pepperoncinis, and slices of Provolone Cheese added, along with a Diet Pepsi and bag of Lay's Classic Potato Chips. My friend ordered a #7 Turkey & Provolone Sub on White Bread with lettuce and tomatoes. I was so hungry I ate my whole Tuna Sub before remembering to take a photo of it! But I had already contributed a photo of a Regular #10 that I snapped at a previous outing. And the most current looked very much the same. What I like about Jersey Mike's Subs is that they cut their meats from the hoof, slice their cheeses from a solid block, and all vegetables are always very fresh. The tuna salad, too, is cold and well prepared. Also, portions are more generous than those typically parceled out by other national chain sub shops. I have also previously enjoyed here a #17 Mike's Famous Philly Cheese Steak Sub. And my all-time favorite is the #13 Original Italian Sub prepared "Mike's Way" with Provolone, ham, prosciuttini, cappacuolo, salami, and pepperoni, and a few pepperoncinis tossed in the mix. Backless seats are a little tough for those with lower back problems. But this is made up for by friendly staff members, a pleasant casual ambiance, and great-tasting subs! read more

Jersey Mike's Subs - Regular Turkey Sub on White Bead - Fast Food Near Me - Redlands, California

Jersey mikes is by far my son's favorite place to eat. As we're aware, JM's usually takes a little longer to get food, so we ordered 20 minutes ahead of time. We got there on time and they said it'd be 5-10 more minutes. We came back in 10. Still wasn't ready. We waited another 8-10 while they prepared other to go orders that weren't there yet. About 35-40 minutes is ridiculous. Both our stomachs hurt later that night... atypical for JM's, super disappointed read more

I used to be very anti jersey mikes. For some reason their sandwiches didn't sit well with me. Perhaps it's because I get such yummy sandwiches from several places and I expected differently. I recently tried again after a few years and what was I thinking?!?!?! The ambiance in jersey mikes is ok. Always a long line but it goes fast and it should be a great sign right?! I love these sandwiches now so depending on the time I eat I go here or to Yummys or BK. read more

They're pretty great and friendly! The only thing I've noticed is when I order online I select rosemary parm bread, (twice now), my sandwich has been with regular bread :( I just assume they run out of it. Otherwise can't complain bc they do add extra red wine vinegar and olive oil and load up the sandwich. :) read more

I paid for extra meat!!! I want my money back. SMH this is not the 1st time it happens. Tried calling but kept getting the machine read more

Jersey Mike's Subs - One pepperoni and one salami - Fast Food Near Me - Redlands, California

Update, still love this restaurant. People who work here are friendly, and the younger guy (I don't know his name) who makes sandwiches is very nice and makes them well. The meat is consistently fresh. They're also very helpful, even in the evening when I know they're tired of making sandwiches all day. read more

This is a pathetic location to get a sandwich..went in to buy a mini on Rosemary bread..I saw they do have rosemary bread and they denied to sell it just because ass hole didn't wanted to cut it..they were like it's only for regular size..also last time went to go redem coupon and they didn't accept it..this is the only location I been having problems with.. employee are rude too read more

I swear. I stopped going to this store after my last review. But today it was close and convenient. I got home and this is the freaking mess they made for me. LOL. read more

Jersey Mike's Subs - What a mess of a sandwich. Come on, man...do better. - Fast Food Near Me - Redlands, California

Visited this location this week, and I am really disappointed. The staff was extremely unresponsive, moving so slow, and pretty rude. The lady who took my order was annoyed that I had asked for toppings on my sandwich, said I don't need to know that right now you can just tell me that later... Wouldn't you think if someone's writing down your order on a piece of paper they would want all the details of your order on that paper? Confusing. Oh, they also skipped me and took the gentleman's order behind me before mine, which was so annoying after having waited longer than I should. The other lady working check out was rude as well. I could tell they were not listening to me when placing my order, so I had asked them again as they were making my order, because I could see they were making it wrong. When I told this lady, I would assume she would tell the gentleman working on the grill, but she just stared at me and didn't respond. All in all, these three employees that worked the evening I visited all just seems like they hated their job. It showed completely in their terrible customer service. There were only two people in front of me when I came into this store and I spent about 40 minutes waiting for my order to be taken and completed and no surprise, my order was wrong because they were not listening to me. I really had a different opinion about Jersey Mike's, but this location really put a bad taste in my mouth. There's no need to be rude to customers, this is the job that YOU applied for...if you don't like it, Quit and go somewhere else. Only positive about my visit was the fact that I had a coupon for buy one get one. I was so bothered by my experience that I have been tempted to call and speak with the manager, but I'll just leave it on this review. read more

5 star product but subpar service. I love the sandwiches and sub in a tubs here Their cherry relish and rosemary bread sets them apart from other big chain sandwich shops. However, if it's lunchtime, forget that Ready Time on your online order bc they will prioritize in-person orders. I got to the store abt 10 mins before my sandwich was scheduled to be ready. I was told it'd be ready in 5 mins. That's fine as I know the pickup time is estimated, but meanwhile, 5 in - person orders have been taken. What's the point of ordering early and online if in-person orders are prioritized. The order was placed before I left work so I could have time to pick it up and go back home to enjoy my sandwich. Disappointing. I love Jersey Mike sandwiches but ordering online at this location doesn't seem to be the move unless you got time or if there's no people in the store. 5/100 read more

Fast service family oriented go try extremely clean vibrant excellent service pricey but worth every penny.

So yummy! I'm having a craving here and my husband is nice enough to let me get my fix. Mikes way! Staff was new but friendly and took care of all our needs. Best time to come here is after lunch because otherwise line is out the door. read more

Jersey Mike's Subs - Lunch time! - Fast Food Near Me - Redlands, California

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I love Jersey Mike's I've always been happy with the service and sandwiches. Sandwiches have always been stacked nicely it's why I prefer them over subway! But today I'm disappointed they got skimpy on all the ingredients. Looks flat not full like I got used to. I understand that we are going through a pandemic and some items my be harder to get but you don't sell sandwiches that compromise your quality. I hope things get better so Jersey Mike's can be the one that I know! Thank you for your service. I will continue to be a Jersey Mike's fan! read more

Jersey Mike's Subs - Fast Food Near Me - Redlands, California

Yikes, how hard is it to read an order and make a sandwich? Apparently it's difficult. In my career of service to people the results of this order had to be due to terrible or absent management. While I love Jersey Mike's this is a TERRIBLE LOCATION. I did an online order, and when I picked up the Service wasn't handled like all others, the sandwich was made very wrong, and I paid for extra meet and cheese and it was mostly bread. I tried calling twice and they didn't answer the phone. If I wanted a bad sandwich I could have paid a lot less for one at Subway. There are plenty of other Jersey Mike's nearby. Pick one. Any one. Just not this one. Sheesh. read more

Arrived 30 minutes before closing. they had already cleaned out all the toppings and had them no longer cooling. They already cleared the cash register so you could only pay by card. Way to early for all that. Took 20 min to get 2 sandwiches. Only 3 other people there and they ordered before I walked in. The girls working were nice though read more

If you must order here absolutely don't do it online -Go in person so you can at least see what you're getting. I ordered a vegetarian sub and asked for extra vegetables, specified lettuce, tomato onions etc Sub had less than a regular portion. Skimpy would be an understatement The sandwich was flat. I have ordered from other locations and it has always been great . So it is obviously this location. I should've read reviews before ordering and apparently also should've waited to tip until after I saw the sandwich. Disappointed in food and service! read more

This location is my go-to here in Redlands and i've been to a couple other locations here in town but this one is my favorite. Was there this past Saturday at around 2pm with my family and just want to give a shout out to the staff! The phone was ringing non-stop, online orders were coming in, people were coming and going - it was a bit overwhelming but the service we got was great and the food is always excellent! read more

Went here for the first time and omg!!! It was a rainy day and I wanted a hot sub, this was by far the best Philly i have ever eaten!! Thank you so much!! read more

Jersey Mike's Subs - #43 Chipotle Cheese Steak - Fast Food Near Me - Redlands, California

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I ordered the Turkey and Provolone in a tub. It was fresh, delicious and yummy. I like the bread they use but today I wanted to cut down on the bread read more

Did an online pick up order, went in and picked up and they lied and said I ordered it delivery and a delivery driver picked it up already. I showed them my receipt which said in store pick up and the guy at the counter insisted I ordered it delivery. As this was happening I received a call from the "delivery driver" that picked up my order. She in fact was not a delivery driver but a customer who's name sounds nothing like mine but still they gave her my order which wasn't even similar either. They frantically apologized and offered to remake my order which I accepted as I was hungry. As they handed me my food the original employee which insisted I ordered delivery made the wonderful remark of "sorry you had bad luck and someone took your order" no sorry you're a terrible employee. Never coming here again. read more

Jersey Mike's Subs - My order pickup receipt - Fast Food Near Me - Redlands, California

Great service and great Subs and great experience. Thanks for the supper for my wife and I. Jersey Mike's Subs is a golden 5

Have been here a few times and wanted to say what a GREAT service from the young staff and they have made my sandwiches correct every time. I have done both in store and online ordering and always liked their Rosemary Bread for my sandwiches. Look forward to keep on coming to this one when in town. read more

Let me start first by saying I LOVE Jersey Mike's! This is not a review for the company / their sandwiches but is directly a rating on this location. The last visit, I ordered 2 sandwiches. 1 cold sub, 1 hot. We had 1 person in front of us (ordered 3 very plain sandwiches) and 1 person behind us (ordered 1 hot sub). With the exception of some online orders, the store was definitely not busy. It took over 25 minutes to get our sandwich, and they told the person behind us that they were behind and it was going to be another 20 to 30 minute wait (again, nobody really in line, and they weren't working on any other orders at the time) They were out of nearly all vegetables, onions and tomatoes they were completely out of with several hours until closing time. They did not offer to cut up or open a new batch either. We had to tell the person making the sandwich what was supposed to be on it about 3 times... which he still wasn't totally comprehending so I just asked him to leave it as it was... Then, to finish it off, they gave us the wrong sandwich. I have been to this location many times and have experienced the same issues. Definitely need better management. Hope this is helpful in choosing which location to visit! read more

Picture speaks for it self! Not even cooked! A sandwich made by lazy workers with raw mushrooms and not melted cheese. read more

Jersey Mike's Subs - Lazy sandwiche - Fast Food Near Me - Redlands, California

This location is new and the customer service was great as they helped me navigate their menu of sandwiches. I ordered the regular 7-in bacon ranch chicken cheese steak, which comes with applewood smoked bacon, lettuce, tomato, and ranch dressing. I was in and out within 10 minutes. The chicken cheese steak was delicious and the bread they used was very soft to the bite. The bread wasn't too thick so you don't feel like you're just eating a bunch of carbs. I like that the chicken meat is shredded, rather than cubed, so that it remains in the sandwich and doesn't fall off. They give a great amount of chicken even if it's shredded. The bacon was strips and not bits, which added a nice crunch texture to the cheesesteak. The ranch sauce, surprisingly, complemented the sandwich well because it added a creamy flavor component. Unlike other stores, they didn't pack the cheesesteak with too much lettuce just to fill up the sandwich. It was just the right amount. read more

I like Jersey Mike's but I ordered a sandwich through the app today and it took over 20 minutes for it to be ready. The whole point of ordering on the app is so I didn't have to wait inside but that didn't happen. I walked in at the time the app said my sandwich would be ready and it hadn't even been started yet. The girl behind the counter started making it only after I asked if it was ready. She stopped midway through to take a person's order who had just walked in. Wouldn't it make sense to finish the order that should have been ready long ago before you take another order? So I had to wait an additional 10 minutes inside the store with about 5 other people, which is what I was trying to avoid in the first place. It probably would have been faster to order there instead of on the app ahead of time since they don't know how to prioritize their orders. read more

Called 3 times, no one answered, called while walking in, saw an employee hang up the phone. Employee on the computer said "i don't know" to why they don't answer the phone. There was no one in the store btw. read more

The sandwiches here are awesome. We went in last week and ordered the Roast Beef and Provolone it was delicious! My question is that during the pandemic are Jersey Mike's employees supposed to wear protective masks? The blond male employee wasn't wearing one, but the other male employee with brunette hair was wearing a protective mask. What are the standard health practices for Jersey Mike's concerning COVID19? ***Update*** So ALL Jersey Mike's employees are supposed to wear protective masks? Then why was the young male employee with blond hair not wearing one while making sandwiches? Just wondering... read more

Place was so dirty. Dead cockroach's on the floor. Tables were nasty. The meat cutter did not look like it has been cleaned in days..

Found the sandwich to be pretty impressive, but the five stars was from the outstanding service I received was stellar. The team of lady's that made my lunch on Thursday 5/31 at approx 1 pm where happy and chipper. They used my first name several times in our conversation. I told the sandwich maker that I had never been to a Jersey Mike's and asked her to make me what ever she thinks the best Jersey Mike's sub is. Without hesitation she smiled and asked if there is any ingredient I don't like and she went to town. She gave my sandwich to the team member on the register and told her this ones for Cory. I thoroughly enjoyed spending my money here and waiting in the dining room for my sandwich. I work down the street and I will be back for sure. read more

This place has gone way down hill. My mother went in to order a giant sandwich it sucked. She wanted it cut in half they cut it in quarters. She wanted half no cheese since she can't have dairy. She wanted lettuce and pickles on all of it and tomatoes on the half no cheese. They put nothing on one side. She said the person making the sandwich would not listen to her at all. One end of the sandwich barely had any meat on it. What happened to listening to what the customer wants? Would have put zero stars. read more

This place is clean, staff polite and friendly. Often gets our sandwiches here for lunch. So far not disappointed. I like mine the traditional turkey sub. read more

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