We ordered two boxes of sandwiches from the Vail Jersey Mike's to feed our crew. The order was taken professionally with great questions to make sure we got what we wanted. They were ready when we went to pick them up and all were fresh and tasty. The staff was quite friendly and even offered to take the boxes to the car. Thanks for a great picnic! read more

Stopped in here for lunch before the lunch rush Tuesday. Solid 3.5 for service and great food quality. Had to drop a star for the tables being covered in sauce, crumbs, and liquids. All 5 tables we tried to sit at were not cleaned of previous customer spillage. Workers behind the counter were nice, attentive, and hard working but no one was taking care of the lobby. Another issue I had with this place is the tip jar and the added tip question at checkout BEFORE any service was ever completed. Before I got my food, before I got my seat, and before any actual service was provided they were asking for a tip. Sorry, but tipping is for extra good service and this is just a fast food restaurant. You are not serving me my drink (we fill our own cups), you are not bringing my food (we all stand there waiting for you to hand it to us), there is no extra service at this store that would require a tip. Tipping is for extraordinary service of workers who are bringing you food and drinks and condiments....not for taking an order and making sandwiches. Great food, nice employees, but questionable business practices. In this same theory of tipping you are suggesting we should tip any business that takes has a register...like McDonalds, Sonic, or Subway. read more

Jersey Mike's Subs - First Time - Fast Food Near Me - Tucson, Arizona

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I normally love Jersey Mike's. The food is always delicious, but I was so put off this evening when I stopped in to pick up a sub. As soon as I walked through the door, there were two young girls who didn't even acknowledge my presence. The entire place was empty except for the workers and myself, so can't blame business on a rush of customers. They were stocking chips and whatnot and didn't greet me at all. I stood there for at least five minutes while they went about their business not even signaling to anyone to come and take my order or doing it themselves. I had to ask if someone could help me and one of the girls said "we'll be right you". Never went to get anyone else to help me. Just continued counting cookies and whatnot. I'm normally a very understating person and had I been initially told "we're shorthand" or "we'll be with you in a bit" it would be a different story. It's poor customer service to leave a customer standing there like an idiot and not let them know that they're unable to help right away. I left after a few more minutes of waiting after asking for help. Very disappointed. Used to love eating here. Still giving 2 stars for the food, loss of 3 stars for the poor customer service. read more

Manager, huge a hole to his employees. Usually customer service is good but today was a joke. Dude running the show clearly can't handle his position. Please, new management read more

Finally understanding the big deal!! Best sandwich I've had since being on the east coast. Dan, the manager was helpful and sk pleasant, as was his staff. Highly recommend! read more

Coolest thing ever. After going to a high school meeting on behalf of my daughter, I stopped at Jersey Mike's to get my dinner. As I was studying the menu board, a sandwich maker looked at me dead on and said, "Last time you were here you got a number 18, half for here and half to go." Totally dumbfounded, I looked at the board, and he was right! I said, "No way!!" as it had easily been a month or longer. He said, "Yep! I have a good memory. You were my kindergarten teacher." I asked what his last name was, and totally remembered him. Same red hair. Just a whole lot more teeth now than he had when he was 5. He bought my dinner. Thanks, Matthew!! Bring this store your business!! read more

Love this sub shop, great portions and quality deli meats. I am.excited for this to be in vail and will gone back again. Its quick service and a clean restaurant. read more

I have had bad experiences with them in the past so i decided to try again. All 18 year olds work there.For a Giant Sub that costs $16.50 with tax You would think you get meat? They put just enough on to cover the bread. Store must be profiting 95% of charge. 3rd time in a row they dont listen to what you want on sandwich. Not going back!!! We call it a lettuce sandwich. read more

Made online order that they didn't even start till I showed up 10 minutes pass the time it was supposed to be ready. Store was a mess. No apology. Total indifference even from the manager. Not worth the hassle. Go somewhere else. read more

Their food isn't bad but WATCH OUT if you leave any valuables there. My husband somehow dropped his gift card there and within an hour an employee used it. When he called to see if it was there, the lady said she had it and sounded real funny. After my husband picked it up, and checked the balance, a $6 something charge had already been deducted. She was probably an excited teenager (to which I can't get totally mad at as we've all done stupid things back then).....but now the gift card is "invalid" at this point after ordering. There's over $150 on our gift card and we can't use it. This company doesn't even have a customer service number either which is strange. DO NOT EVER BUY their gift cards and WATCH YOUR VALUABLES here. This place isn't even worth going to. read more

I placed a delivery order through Door Dash and when the subs were delivered I was missing a sub. When I called them I was told I could come pick it up. There is a reason I placed a delivery order and it is not my fault the sandwich did not make it in the bag. She tried to get the manager to help me and all I hear in the background is "I don't have time to deal with this, he needs to call back later". So now I am missing something I paid for and My only option is to go pick it up. I love their sandwiches but the customer service is horrible. I don't plan on ordering from this location again. read more

Good sandwiches, employees was great especially Isaac, very courteous, fast and take time to explain all the order size. Just wish they would toast the bread like the other place so the cheese melt and bread softer. read more

I give 1 star for this review , normally would be 5 for having tasty sandwiches BUT.... I think there is something wrong with your app I always order on it , the past 2 times i ordered did not show any points earned and it was just 2 weeks ago. I don't want a freebi thats not why im doing this i just want points to be applied properly. Thank for your time and ill try again in a week or two to see if it works right and sadly if not I won't order again read more

Wow what can I say jersey mikes went above and beyond ..like I said in a previous review..they taste like how real delis make their sandwiches!and the gluten free bread is the best I have ever had!! Tasted like normal bread!! And it wasn't small!! I highly recommend jersey mikes if you want a old school deli sandwiches fast !! read more

I don't know what was in the sandwhich I ate but I was sick all the next day and the service was so slow unlike the last time I was there. All I know is I recommend staying away from this place. read more

Jersey mikes has always been good to me but recently it's fallen off. I don't recommend getting any food there because no matter what I get it takes 9 years to get made even if I'm the only customer in the store read more

This store was in a very convenient location. I normally do not eat here, but decided to give it a try and I was amazed. The crew was extremely inviting and helpful whilst I was deciding what to order. I am gluten intolerant, and they made sure to clean and sanitize all equipment before making my sub. I ordered the original Italian, hot. There was so much flavor and the GF bread was delicious, not too dry. I highly recommend ordering from this location. read more

Went to Jersey Mikes at this location for lunch one day. I was confused and thought that it was Jimmy John's. Regardless the Sever was a Nasty Witch who told me I had to wear a mask aka Muzzle. I ignored her as I was eating there and would have to remove it to eat. Even if they the mask did work which they don't and it states that on the package they come in, Removing it renders them Useless. Regardless the Sandwich was HORRIBLE! It was Tasteless and Dry. I should have gone to Eegees instead. I will never eat at another Jersey Mike's in the future. read more

Well, me and my dad were very very hungry... we looked up what time jersey mikes closed... we saw it closed at 9:00 Pm. Very excitedly we RUSHED there...! When we got there we saw an "OPEN" sign with the lights on. I rushed to the door and pulled it open. As soon as I opened the door the lights turned off. I nicely asked " You guys are still open right" mind you it was 8:53 pm then I heard a girl say " no sorry we're closed" I was very confused and upset that the door was open,the lights were on and there was a lit open sign. After they said they were closed I responded with "What time do you guys close?" They said "we close at nine, our register just turned off." I was very upset. As I closed the door and walked off before the door fully closed I heard giggling I'm not sure if it was at me or just laughing for some odd reason but Me and my dad were very upset. Then we went to eeggees and they got everything right and it was delicious..!! THANK GOODNESS FOR EEGGEES, I really hope someone from jersey mikes sees this comment and fixes the problem. And I hope they realized that they did this to a hungry 11 year old. read more

Jersey Mike's Subs - Fast Food Near Me - Tucson, Arizona

Jersey mikes is easily my favorite place to get food. I order the giant club sub to split and am happily content once I finish. There are so many choices for sandwiches, they also have salads. I highly recommend the rosemary bread as it is a great addition to any sandwich. I'm also pleased with the amount of meat they put on the subs, especially compared to subway. I feel as though it's a good amount of bang for your buck. read more

Forgot to leave something when I was there last but the employees were super personable and attentive. Everything came out deliciously. Though there was a mistake made everyone took care of it with outstanding customer service. Damn fine jobs guys! read more

We stopped there for lunch on our way East. Hands down that had to be the best and friendliest service. I do understand the awesome guy that made our subs has tattoos and to the couple next to me could tell that may have put them off, but anyway we ordered work ham regulars with everything and they were delicious and the cleanest sandwiches ever so a big thank you since we ate them in the vehicle with no messy disaster. If we ever pass through Tucson again we will return. read more

To all the ladies working on Sat Aug 3rd at around 1:30-45ish I'm sorry you have to work with such a prick by the name of Dan. Dan treated not only me but the other customers in line with no respect let alone customer service. Not even human decency. This man needs to be removed from his position as manager. No manager treats customers let alone his employees like that talking to them like they're animals. I had to repeat my order 7 times back because he didn't write it down and he could tell I was getting annoyed and it seemed as if he had me repeat my order one more time for shits and giggles. My last 4 visits to this location Dan has been working and each experience in those visits has been horrible and funny how in each of those visits, Dan has made all my sandwiches. Coincidence? I think not. Next time I go in and Dan is working I will ask if someone else is available to make my sandwich and if there is no one available I will turn around and walk out to go else whe. read more

Have had lunch here twice and both times were pretty disappointing. The place is overpriced, but a lot of sandwich shops are. The grilled chicken that goes into their wraps is good but the wraps themselves are unimpressive. The baja wrap has a not so good "pace picante" like salsa. I also asked for easy dressing in my chicken caesar wrap and it came drenched in dressing and soggy. You're better off making sandwiches at home and saving $15 read more

Great sandwiches. The crew at this location is not cut-in. Hopefully that will get sorted out.

If you are looking for excellent service with a smile, do yourself a favor and visit this location. The service is unmatched. The staff, especially the Manager, Amanda Epley truly cares about your experience. The food is fresh and prepared when ordered - everything I've tasted when visiting simply was worth the try. I travel across town, passing numerous of food options, just to experience her customer service and unmatched professionalism. This location is clearly under great management as staff reflect their superior. Absolutely the best service and fresh subs you can find. Highly recommend! read more

Sorry. Does not taste anything like sandwiches from Jersey or anywhere else in the tri-state area. A lot of people raised out here dont know any better unless they've been out there. Probably be better if they used the rolls from Veros at 22nd and Sarnoff in Tucson. Being overly friendly makes matters worse. read more

We were waiting for this place to open and now that is has we're in heaven! Seriously the best subs ever. And the manager, Eddie is really nice and quick. I hate to admit we usually eat here twice a week! read more

Best sandwich I have ever had. #13 hot with jalapeños. Yummmmmmmm Great place they come by and ask how your sandwich is, pick up any trash and can I get you anything else. read more

I have placed numerous take out orders and almost every single one of them have been made incorrectly. They have a receipt to reference. Can't every get a correct meal from here. read more

Ordered wrap, thinking it was lettuce wrap and received tortilla wrap. Order delivered so could not say in store. Called and store person said when come back in they will do something. I cannot go in with bread. They did not offer refund or anything else. read more

I had the opportunity to visit the Jersey Mike's on East Broadway this weekend during a softball tournament in East Tucson. From the time we enter the store until we had our order and left we received excellent customer service from Patricia who performed in an above and beyond fashion. She was professional smiled and treated us as if we were family. They have had a rough morning as someone had stolen money out of their tip jar but she did not let that show when she took care of us. Understanding professionalism and customer service I will say that this is some of the best that I have received from a sandwich maker or sandwich shop ever. Thank you for making a very hot afternoon at the softball tournament a pleasure the sandwich was excellent and the service was even better. read more

I've been a customer of Jersey Mike's for years, well before they even came to Tucson. Once they did we would visit it at least once a week, after moving to Rita Ranch we were excited to finally have one out here. After about the 2nd or 3rd visit, we've had issues every single time. Hot subs cold, meat over cooked and dry, more veggies than meat just to name a few of the rotating issues we see every single time. Don't get a salad or anything in a "bowl" to go. They'll seal it up and then set it on its side in a bag for you......so all the juice or dressing leaks out, soaks the bag and gets all over your seats it or the bottom rips out when you pick the bag up and all your food goes spilling out. Tonight we ordered our food and I left to pick it up, got there and was told it would be ready in just a moment, they were almost done with it. I waited another 30 minutes before I left with my food. Was told twice it was almost ready even though I saw it sitting on the counter and then was just ignored, the people wouldn't even make eye contact with me after that. Even had a couple who came in after me, finish their food and then ask me why was I still waiting? Finally, one of the girls who was there while I was waiting, went on break, came back and saw me still standing there waiting asked me if I got my order. Then picked up the food I'd been looking at for 10 minutes into the bag, oh yeah, 3 bowls, all in the bag sideways so all the food was bunched up on one end and juice coming out, asked for a new bags as you could see them already absorbing liquid. I placed the bowls in the bag the way it should have been and then left with my cold hot food. I really want to say good things about JM, I just can't with this location. read more

The subs are amazing . They do a really great job of bringing back east sandwiches to Tucson. It was he first time that we tried the restaurant and we spilt a sandwich at first. It was so good that later that day we went back and bought another sandwich to take to lunch the next day. read more

This place although slightly pricier, blows subway out of the water! I absolutely love the hot subs from here

Quality and service is always fantastic at this location. So many kind young people work at this store. They always greet you with a smile and enthusiastic hello. Luke usually runs the hot grill like a boss and last week he was up at the register. Such a friendly young man and very professional. Happy to support local businesses that are supporting these amazing youth. Hope management knows what they need to do to keep kids like Luke in the business. read more

Not a bad tasting sub, I live in the area so I try to support local businesses. What I do not like is them getting my order blatantly wrong and calling me a liar when I tried to get a another sub. I was told by whoever answered the phone that if I gave them my name, I could redeem my sub whenever. Now honestly It was over a month ago, so i would totally understand if the manager said that, but he did not he said he would just give me a large. No! I ordered a giant, you messed up the first one. Now give me my giant that I originally paid for. Me and the manager finally agreed that if my wife comes down there. He would make it right. Wrong! He questioned my wife like we don't have nothing more to do then scheme for a free sub. I am a 20 year Air Force veteran and my wife is nurse practitioner. We have the money and a few bucks more to afford a giant sub. Smh. We will be going back to subway. At least they don't question your integrity. read more

Went there and had an amazing sandwich and had friendly service. One employee who stood out to me was Makenzie E. , she helped us through everything and gave us her opinion on her favorite sandwiches and made our experience way better. Highly recommend asking for her when coming in! read more

We have ordered online several times now. Our orders have been exactly right each time. I get the #8 club. It comes just the way I like it, with just the right proportions of meat, lettuce, tomato, onion, bacon & mayo. I love the lettuce. It is always crisp and fresh and plenty of it. Many other places I get wilted, barely there lettuce. The onion is just right, whereas other places I can't even taste it. Bacon is crispy and delicious. Husband got the Cheesesteak sandwich. He said the meat was very tender and seasoned perfectly. The onions and peppers were good also. Love this place and will continue to be patrons. read more

Maddie was so friendly and made our order quickly and efficiently. We will definitely be back!